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4,004 Miami to Bahamas Cruise Reviews

I went on the Norwegian Sky Dec. 28, 2015. When I booked the cruise I clearly asked if the price I received on he phone was the bottom line. I was told yes. I arrived ad found out I would be charged $13.50 per person per day tip. I ... Read More
I went on the Norwegian Sky Dec. 28, 2015. When I booked the cruise I clearly asked if the price I received on he phone was the bottom line. I was told yes. I arrived ad found out I would be charged $13.50 per person per day tip. I wasn't prepared for this cost. I would have never booked the trip if I had know this as I only make $15 per hour. My wife, daughter and I only had enough money for one excursion and we knew this going in (they really wanted to go) but we couldn't afford to go. When we realized we couldn't go, my wife and I wanted to buy a celebratory drink; couldn't afford that either ($7.50 for one beer plus mandatory, preset tip). We only saw the maid one time; the one time was to report that the fold out bed was broke. It fell apart when opening it. He offered to come by every time we were going to bed to open it. I saw how he did it and chose to struggle through opening it myself because we weren't sure when we would go to bed. Just think, I had a mandatorily tip someone I saw only once and who couldn't bring me a new bed. The food in the restaurant was just "OK". There wasn't enough (BTW we are small folk who don't eat much) The dessert was terrible!! I take the blame for this because we should have stayed in our lane (i.e. we are poor and tried to have fun) If I get enough to go on another cruise, it won't be Norwegian. I wish they would have given us a bottom line price prior to confirming the trip. This is underhanded and a rip off (e.g. They know they will receive at least 5% of the mandatory tip we HAVE to give; why give better service) Read Less
Sail Date December 2015
Cabin was extremely clean as was the rest of the ship. Staff was very attentive to making sure all needs were being met. Staff was all around ship cleaning. We were asked if we wanted room cleaned in morning or evening which is a plus for ... Read More
Cabin was extremely clean as was the rest of the ship. Staff was very attentive to making sure all needs were being met. Staff was all around ship cleaning. We were asked if we wanted room cleaned in morning or evening which is a plus for late risers. Food was above cruising standards. Room service was always on point with hot food. The best feature is the new debarkation process. passengers with carry ons now leave the ship first using the elevators that are reserved by designation of floor being called. The only complaint here is that passengers exiting from the right cabin side should have the elevators on the right side held for them and same with left side. People were online from the right side and passengers from the left side were cutting in line to get to elevators. other than that, it was a much quicker process of leaving the ship. My only concern here is about the tragic death of an employee on the 27th of December that has not yet been reported in the news or on Carnivals blog. Perhaps they are waiting to notify family. Satisfied carnival cruiser. Read Less
Sail Date December 2015
This was our third cruise. Two have been with Norwegian and one with Royal Caribbean. I have to say that I prefer the service we get on Norwegian. The ship staff is friendly, helpful and plentiful. When we went on RC, I felt like we ... Read More
This was our third cruise. Two have been with Norwegian and one with Royal Caribbean. I have to say that I prefer the service we get on Norwegian. The ship staff is friendly, helpful and plentiful. When we went on RC, I felt like we were always looking for someone to help or wait on us. We were a disappointed with the Norwegian Sky, but it was a lesson through experience. I learned that the shorter cruises use smaller ships and the Sky is one of the smaller ships. Our cabin on the Sky was much smaller then when we sailed the Pearl four years ago. As always, the food on this trip was fantastic. Two dinners in Norwegian's Italian Restaurant and two in the steak house did not disappoint. I was disappointed in the only excursion we booked. We decided on the beach and cave excursion on the last day and it was a total waste of $100.00 ($50.00 each) We would have been much better off finding a local driver to take us to Gold Rock Beach, which is an absolutely beautiful spot. But to pay $100.00 to look at two holes in the ground (the Caves) was a waste of time & money. My only other complaint was the volume level of the music on the main deck in the afternoon. Maybe it is my age, but I like to be able to hear the conversation of the people I an sitting with. Turning up the music to "11" is not necessary. Read Less
Sail Date December 2015
We surprised our two boys with a Christmas cruise to the Bahamas and Key West. We drove to Miami from Tampa and arrived at the off site parking location around 1pm. After a short wait, we were on our way to the cruise terminal and ... Read More
We surprised our two boys with a Christmas cruise to the Bahamas and Key West. We drove to Miami from Tampa and arrived at the off site parking location around 1pm. After a short wait, we were on our way to the cruise terminal and checked in and on board by 2pm. Here is where I had my first (and really only) bit of frustration which was mostly our fault. We knocked around the ship for a few minutes and then tried to go to the Windjammer, Sorrentos, and Compass Deli for a bit of late lunch. However, since the muster was at 3:30 they all closed just before 3pm. We attended the muster on empty stomachs. Boo hoo for us. After a relatively quick and painless muster, we shoved off at 4pm and were on our way. We had great staff at all points. Our stateroom attendant, Jason, was excellent and saw to it that our room was always ship shape. Our waiter (Igede) and assistant waiter (Daniel) were also tremendous. Very accommodating and friendly. We have a son with food allergies and they made a note of it even bringing over the head waiter and one of the chefs to make sure all understood our needs. No complaints at all about the dinner food. We were however less than impressed with all breakfast offerings. I really don't like cruise buffets and the Windjammer did nothing to change that opinion. Too crowded, hard to find a seat and the food was only so so. Not bad but the experience was more negative than positive. Also in the main dining room, the offerings were a mix of menu ordering and self serve. Good thing I don't cruise for the breakfasts! We never ate lunch on the ship so no opinions there. The onboard experience was also wonderful. All staff were helpful and cheerful. Events were well run and fun. This is one area where I really think that RCI excels. We went on a Princess cruise this summer and while it was fun and Alaska was great, the onboard experience was a bit underwhelming. Really enjoyed the Love and Marriage Show, the Quest, the Battle of the Sexes, the International Ceremony of Flags by the Crew, pool events, and the formal night. Overall, I wouldn't change much with RCI's onboard efforts. The only thing I might adjust is the dinner and show schedule. Early dinner was at 6pm and Majesty only offered one evening show at 7:30 pm which occurred just before the late dinner at 9pm. On two nights, we were not out of dinner early enough to make the show. Two shows per night would be much more convenient. But still it wasn't a deal killer. My wife and I honeymooned on the Majesty in 1996 and the ship still looks just as good as it did then. One thing that amazed me was that we were told that there were over 2500 guests on the ship. For a ship that small (relatively speaking) it never felt crowded. In fact, the size was a huge advantage over our Summer cruise on the Ruby Princess. A much larger ship and at times we felt like we were walking for 10-15 minutes just to get to dinner or a show. Not on the Majesty. Everything was only 5 minutes or less away. Convenience. Now I know why they are keeping her. The cabins were very small but we knew that going in - only about 120 sqft. So we did have two adjoining rooms which helped a bunch. I don't know how we would have fit four people in one of the rooms! All in all, a great ship and a great trip. The staff and cruise line are to be commended. Read Less
Sail Date December 2015
We booked this cruise with another family several months ago, then all the reviews I read were so negative I was tempted to cancel. I'm glad I didn't. We had a great time! Our connecting cabins were small but clean. TV and ... Read More
We booked this cruise with another family several months ago, then all the reviews I read were so negative I was tempted to cancel. I'm glad I didn't. We had a great time! Our connecting cabins were small but clean. TV and everything else were working fine and our cabin steward was excellent. The staff overall were friendly, energetic and very accommodating to us and our 11-year-old son who has autism and finds it difficult to wait in long lines, either letting us take turns waiting while one walked around with him until the line moved, or letting us bypass a line altogether. The food was hit or miss, some ok and some very good, but nothing as bad as previous reviews would let you believe. Waitstaff in the main dining room were great; also had good service at the Windjammer Cafe at breakfast. We did have good weather each day, which helped. Don't let bad reviews scare you away. Our kids and their friends had a lot of fun! We all liked the parade of nations, where staff from different countries displayed their flags or performed dances from their home nations. Read Less
Sail Date December 2015
DH and I made this our 6th DCL cruise on Magic Dec. 23 - 27. It was just the two of us and as a couple who usually travels with others or MANY others, this was a nice reprieve. Here is a few thoughts... In no order whatsoever!! The ... Read More
DH and I made this our 6th DCL cruise on Magic Dec. 23 - 27. It was just the two of us and as a couple who usually travels with others or MANY others, this was a nice reprieve. Here is a few thoughts... In no order whatsoever!! The ship is lovely. I didn't find it run down, worn or full of strange smells. The crew is VERY proud of their ship and will continually tell you it is the BEST. The Christmas decorations were perfect, not too much and never in your face. Classic and beautiful. Palo is a must do. We did dinner and brunch and will never miss either, if we can help it!! Lamb at dinner is phenomenal as were the lobster pasta, mushroom risotto and the beef tenderloin. At brunch, the chicken parm is a big hit but the frittata is also excellent. Skip the desserts and go back for the sticky cinnamon rolls. Yummy. Jane was our server both times (by request for brunch after dinner!!) and she was superb. The adult entertainment is seriously lacking. While Jo the Entertainment host tries super hard and the games/game shows are fun and well organized, the actual entertainment for adults is sad. The magician was downright bad and the musicians certainly aren't stellar. Entertainment aboard other ships is FAR superior. However, Tangled is the BEST SHOW I have ever seen onboard a ship. Hopefully this is the future of DCL entertainment. Castaway is as always, beautiful. We had a cabana this time for the 2 of us. I know, excessive. And while it was pampering at its finest and comes with some lovely perks, it just isn't necessary. Ran the 5k and we did a bike ride for the first time as well and really enjoyed it. Lunch was good but nothing special about it. Had several frozen drinks which are always good and enjoyed the fantastic weather. Unseasonably warm winter was fine with us!! The low tide mid day made for some cool sand bar experiences on Serenity. Key West. We went to Blue Heaven for breakfast and had lobster eggs benny, shrimp omelet and key lime pie. All 3 were stellar. This is a must do for breakfast lovers, seafood lovers and key lime pie lovers. IT WAS AWESOME. Get there early, it gets packed. We then went to Hemingway house and did the tour. A great stop and we aren't big readers but it was interesting and fun. Great guide too. Worth the price of admission to see the 6 toed cats. Walked every inch of Key West after that...saw the southern most point and the cemetery. Both are skips in my opinion. Missed Truman Home...next time. Stopped at B.O's fish wagon and split a fried grouper sandwich. Good but not great. Another skip if ya ask me. Christmas Day!! We had a special dinner menu and the Chilean Sea Bass on that menu was the best entrée item I have ever had in a MDR. We played bingo 3 times and won twice!!, saw Star Wars in 3D and Bridge of Spies. We had a great time...feel free to ask questions. We stayed 3 nights prior to the cruise in Ft Lauderdale. We did a Segway tour there, enjoyed the beaches, shops and restaurants. Wasn't impressed with Las Olas and nightlife is a snore. Read Less
Sail Date December 2015
Awesome and relaxing, best describes the 4 night cruise our family just took on Disney Magic. My husband and I are not too much into cruises but wanted to do this at least once. Now this will be a vacation idea we will entertain again. ... Read More
Awesome and relaxing, best describes the 4 night cruise our family just took on Disney Magic. My husband and I are not too much into cruises but wanted to do this at least once. Now this will be a vacation idea we will entertain again. Having two other families with kids at the same age as our daughter made it much easier. Our 15 year old son suffered a bit without company but he also found many things to do and the food was unilaterally the best part for all of us. Kids or not, nothing beats the Disney way of doing things. Efficient, pleasant and entertaining throughout. Every single employee on the ship regardless of their role carried it out to perfection. Photographers could use some more training in the Disney way as their activities seemed the least intuitive. This is not a major issue, just something I noticed as slightly off. Tween daughter did not use 'Edge' much. I think Edge and Vibe(for teenagers) are good for arcade game players. Oceaneer's club/lab for kids under 11 must be popular with parents. We flew to Florida/Miami International airport from California the day before and stayed at Marriot Biscayne Bay. Took about 10 minutes and $29 to get from the airport to the hotel in a taxi. Another 7 minutes in a taxi to the port from the hotel on the next day. Since hotel checkout was 12PM we got there earlier than our assigned check in time of 12.30. We were met by one of the porters to whom we gave all the luggages tagged with the Disney tags that were mailed to us. Tipped the porter right there as he said we won't see him later. Got on the ship after passport/id checks and being issued 4 room key cards. These were also used to pay for anything extra we needed on the ship. Very convenient as kids could go get food and be with friends on their own resulting in happy parents. Had lunch at the Cabanas as soon as we got in. Luggage arrived by 4-5PM. The port-away party on deck was nice. The 3 families were always seated together as requested for dinner all 4 nights. It was at different dining places each night. We had second seating which started at 8.15 so we can see the shows at 6.15PM and go change for dinner. First night was pirate themed and we all adorned the bandanas that were provided. Optional dress-up night was on the night before last. Took pictures every night after dinner since we were all nicely dressed in general for dinner. Just casual but nice enough will do. Our cabin was about the same size as the hotel room. Stateroom 7502 with a porthole located forward. Kids had a pull out sofa and a bunk bed area with TV separated by a heavy curtain from the bed room. The bunk bed needs to be setup by the service person while people are at dinner. Probably a safety feature so that no one will hit their heads on it by accident. Shower and sink in one tiny room and toilet and sink in another tiny room helped us to get ready faster. Lots of space under the bed to push our luggage in, enough cabinet drawers to put things out and ample closet space. Do not use the bathroom outlets for hair dryer as the current rating on those are not high enough for a dryer. Use the outlet next to the porthole as indicated with the provided hair dryer. Breakfast and lunch was mostly at the cabana in buffet style. Nice enough selections. First port day was at Key West. Took the trolley tour once we got there and the highlight was visiting The Hemingway House and the 54 cats there as well as the southernmost point of the USA. Day was hot but still enjoyable. Next day was at sea which was spent with many activities. Watching Star Wars - The awakening & Bridge of Spies in the theaters was cool! Magic show was nice. Last port day was at Disney's leased island in the Bahamas called Castaway Cay - pronounced Castaway Key. (Key stands for little island) Beautiful day spent floating, swimming, biking, water-sliding and a wonderful BBQ lunch. Since Disney Magic is smaller than Disney's largest ship (Disney Fantasy) the island facilities were not crowded at all since it is built to accommodate all the guests on the largest ship. Aquadunk water slide was good for big kids and adults, basketball and table tennis facilities and walking 3 rounds equaling a mile on top deck were all appreciated. You can get hot dogs, pizza and ice cream all the time after 11AM. Good to know in case you missed lunch or breakfast. You don't want to miss the sit-down 5 course dinner. Appetizer, soup, salad, main course and dessert. Best food was at Animator's Palate and Lumier's but others were decent too. Special non-alcoholic drinks available for about five dollars were delicious too. Don't forget to checkout your pictures at Shutters and order what you like before you leave. Room service was available but we didn't use it. Our room was always kept clean by our service guy. We went with the Disney suggested gratuity totaling ~$200 for the four key people. 3 people at the dining service and one at servicing the room. Plenty of quite spots available if you just want to curl up with a book and watch the ocean. If you don't want to lug your bags on the morning of disembarkation, be sure to pack all except a carry-on and leave outside the room before 10.15PM the night before. Then you can just walk off the ship and collect your luggage at the baggage claim same as in an airport. I don't think I will take any cruise line other than Disney just for the awesome service spanning every single aspect of our travel. The attitude of every single employee is to be commended. Better than Broadway quality musicals every evening is not to be missed as well as the port adventures at Key West and Castaway Cay and all the other activities on the ship. We never really felt rushed, yet there was never a dull moment. You can always take a break from all and still catch up with what is happening really quick. One thing that needs special mention is the Disney Navigation app. A great tool that all of us used extensively. It told us of the activities each day not to mention the dinner menu. There was an online chat that we can use to connect with other members of our party. Very useful! Kids can use the permission code to join. The free wi-fi can be used only for the app. Didn't use the internet data package or the available laptops so no comments on that. Read Less
Sail Date December 2015
Never again, this was a disaster from the word go. My wife and I had a balcony suite and could not sit outside at all because the stench of diesel fumes permeated the balcony the entire trip. The champagne flutes in our room had hairline ... Read More
Never again, this was a disaster from the word go. My wife and I had a balcony suite and could not sit outside at all because the stench of diesel fumes permeated the balcony the entire trip. The champagne flutes in our room had hairline cracks in them, we asked the women assigned to us for replacements, never got them. The port in the Bahamas blasted obnoxious music the entire first evening until 4 am. So no sleep, then when the music stopped the deck above made noise due to furniture being moved. Whose idea was it to put that above the most expensive rooms on the boat? The tub did not drain properly so we stood in a pool of filth while showering. No place to plug in anything in the bathroom. The toilet did not flush anymore at the end of the trip. Very few crew members had a good understanding of English, hard to communicate with them. During dinner the first evening, a woman confronted us at our table and had the same information on her card as we did; she made a phone call and then left. A few minutes later the head waiter asked us if we would mind moving to a smaller table, our food had been served already. I refused. The following evening after our appetizers were served and ordering our meal, the hostess escorted another couple to our table and informed us "you'll be having dinner guests this evening" the waiter then took their order and then waited for all 4 meals to be ready before serving. That added 20 more minute to our wait, making us late for the comedian's show we had planned to see. Now I'm not a prude and don't mind sharing a table with someone but there is a time and place. The time was the 1970's, the place was public school. Read Less
Sail Date December 2015
I was not happy to find out that a onboard promotion credit remained unused and was not applied to my Nassau excursion because I paid for it in advance. Had I known that, I would not have prepaid any excursions. NCL solved the problem but ... Read More
I was not happy to find out that a onboard promotion credit remained unused and was not applied to my Nassau excursion because I paid for it in advance. Had I known that, I would not have prepaid any excursions. NCL solved the problem but the whole situation was unusual: it's like penalizing customers who prepay excursions before sail date. Besides, NCL could not get simple things right such as placing Offshore Excursions Tickets on my cabin on the first day. Customer service was found lacking: disorganized line, people cutting in, NCL rep who acted in disbelief and grudgingly offered reprints (it felt that they lacked a protocol to deal with such situations). Then, again, on the night before disembarkation, NCL failed to place the final onboard account statement on my cabin even though charges were simple and I did provide a credit card. I was hardly impressed by the food. At best, it was inconsistent. And the pizza... how hard can it be to make a decent pizza? Finally, due to weather, NCL did not stop at Great Stirrup Cay. What good is a private island if you can't get to it? (or, as stated by a fellow passenger, "that's how private it is.. not even the owner can get to it!"). Ok, weather can foul things up. But what about a better "Plan B". You have a ship. You can move it to a nearby destination. Considering that this comes up often in reviews, shouldn't NCL offer an "equivalent" destination to GSC if the weather goes bad instead of spending a day at sea? Since a day at sea is far from equivalent to a day at GSC, passengers can feel short changed. Read Less
Sail Date December 2015
Room size (interior deck9)was a little bigger than on the Norwegian Star. Condition of the room was good. There was a visable gap between the bottom of the door and the floor which allows noise from the hallway to enter the room but ... Read More
Room size (interior deck9)was a little bigger than on the Norwegian Star. Condition of the room was good. There was a visable gap between the bottom of the door and the floor which allows noise from the hallway to enter the room but fortunately it was a quite crowd. Bathroom was ok size wise, shower was smaller than Star. Entertainment was good but have seen better. Some of the music groups were playing at sound levels that were uncomfortable my wife and myself. Food was good all around. Found that the Italian restaurant was best place for breakfast. Daily activities weren't as appealing to us as on other ships but this is a short cruise with a port to visit three days in a row. Shore excursions were adequate. We did glass bottom boat at Freeport which was very good but there was a little confusion as to where and when to get the bus afterwards. We were shocked at the difference between Freeport and Nassau. Freeport was much more modern and cleaner. Service on board was always excellent. What we really didn't appreciate is that platinum members received almost no perks so if you take a cruise shorter than 5 days don't expect anything not even a piece of chocolate. We ate at three premium restaurants Cagney's was the best and Le Bristro was very good . The passengers were a more diverse and younger demographic than we saw on the 7 day cruise as it is easier for people to fit a shorter cruise into their schedule. The private island was very nice. We went on the explore nature tour which was on a pontoon boat where they brought up many varieties of sea life. Little kids would like it very much. Did not like the seating in the stardust auditorium. We had a good time and are going to take our family on the Sky next year. Read Less
Sail Date December 2015
For our first cruise, we looked for criteria to match our dates and style. That criteria was a short cruise to guard against not liking the experience, the ability to have luxury upgrades (room, dining), and dates that would match our ... Read More
For our first cruise, we looked for criteria to match our dates and style. That criteria was a short cruise to guard against not liking the experience, the ability to have luxury upgrades (room, dining), and dates that would match our schedule. We found all three in this 3-day Bahamas From Miami cruise via Norwegian. This ship, formerly the Pride of Aloha, sailed out of San Francisco. The ship was refurbished in 2004 and became the Sky. We had upgraded our experience to include an aft owner's suite, which provided us with a very spacious room with separate sitting and dining area. The bathroom has a jacuzzi tub and a separate shower. We also had a spacious deck with a table with two chairs and two lounge chairs. The room was neat, clean, and very functional and comfortable. We also had both a concierge and a butler, who took care of us from the time we stepped on board to the time we stepped off. The service could not have been more attentive, polite, and professional. The entertainment was decent. The commediene hired did a different show on two separate nights. The Saturday tour of Nassau for two hours via bus was just the right lenght and enjoyable. We then did the tourist shopping trip down the main street. We had fun, and it was a good day. The Sunday stop was to be on Norwgian's private island called Grand Stirrup Cay. Unfortunately, high winds and seas prevented us from being able to drop anchor and use the tender boats to go ashore. As this was the main reason I was interested in this cruize, it served as a huge dissapointment. I don't hold Norwegian responsible for weather, of course, but the fact this private island has no dock for this large ship means the risk will always be there. Therefore, I would never book this particular criuse again, but would certainly book Norwegian. Finally, the food. We had the dining package that along with our suite, afforded us the ability to use Cagney's Steakhouse for both breakfast and lunch (along with dinner here and at le Bistro). All the food, with one minor exception (wedge salad), was fabulous. Steak, Chilean Sea Bass, Scallaps, Lobster, etc. All perfect. Read Less
Sail Date December 2015
This was my 1st cruise and was not the best. The ship was ok the staff did wonderful keeping all areas clean and sanitized. I felt the food was not the best always having the same dish examples potato salad, hamburgers, hot dogs. The ... Read More
This was my 1st cruise and was not the best. The ship was ok the staff did wonderful keeping all areas clean and sanitized. I felt the food was not the best always having the same dish examples potato salad, hamburgers, hot dogs. The sushi Bar was best food we had.If you are a foodie this is not the Cruise line for you. Was not that many specialty dishes for people that do not eat pork or beef. The entertainment shows where childish I felt like I was watching a disney musical show with no concept. They had wonderful voices just very childish shows. The cruise ship was probably 15% kids. The Comedian was great that was the only great show. Many times the employees were rude many times not listening to questions have and cutting of to give you an answer to a question i'm sure many guest had asked. Learning to LISTEN to what guest needs is a skill that could be implemented. When doing the evacuation test an older gentleman was getting very hot and appeared light headed (since they had us standing about 2in away from the next person) The crew member stated "get back in line" he stated he was light headed and could not stand much longer bunched together as sweat was running down his face, she continues to state if we were in an emergency you would hot feel the Hot/Heat" very unprofessional and lack of empathy. Read Less
Sail Date December 2015
We are experienced NCL cruisers, having reached their Lattitudes Platinum level many years (and cruises) ago. We put together a group of 19 family and friends to expose a dozen people to sailing for the first time, hoping they would enjoy ... Read More
We are experienced NCL cruisers, having reached their Lattitudes Platinum level many years (and cruises) ago. We put together a group of 19 family and friends to expose a dozen people to sailing for the first time, hoping they would enjoy the experience as much as we have. We agreed on a shorter 4 day cruise for their first experience thinking the time and cost would be favorable to them. What a HUGE mistake to book the NCL Sky on their 4 day Bahamas (they do a 3 day the other part of a week). It was like we were sailing with a different company than the real NCL that we know and love! Nothing felt right or comfortable for the 6 of us that routinely sail NCL. The premier system of loyalty that NCL touts failed completely on this trip. As the top tier Platinum level we got NONE of the minor awards we normally receive. (We did receive lapel pin after asking). No early check in at Port, no complimentary dinner, no bottle of wine, no candy/fruit in the staterooms, etc - Nothing. When the on board cruise consultant finally showed up at her desk one day, I was told NCL doesn't see the need to award the amenities for Lattitude members that cruise less than 5 days. When I expressed my disappointment and suggested that maybe our folks should give future business to Royal Caribbean, she replied matter-of-factly that would be our decision. No effort to please at all. In past years we enjoyed the privilege of early check in at the Port, it is a real hassle to be in a huge mess with everyone rushing the door. Again on this cruise everyone showed up and entered at the same time. There was a line once through Security for Platinum members to wait to fill out paperwork, but then once again you were thrown into a huge room to wait the hour before they started boarding the ship (with no priority system). The crewmembers all seemed to have an indifferent attitude also (save for one nice dinner hostess, Revi). Service was slow in the dining rooms, despite not being full when we attended, bar service was slow and the officers just walked on by in the hallways without a "hello". Normally there is a main dining room open for lunch, but on the SKY it was only open the first and second days, forcing everyone to the buffet line. I am guessing that they know a totally new group of vacationers come on board every 3 or 4 days so why go to any great effort. There were many new employees to the ship that we ran into as we interacted with them, and many whose employee contract was about up, so that may explain some of the attitude. Our balcony cabin was pretty normal, except with the SKY remodel a few years ago they took out the in-room coffee pot, the small table/drawers, there is one less 110V plug, and they have turned off the Navigation channel on their on board TV's. The ports visited were fine, our folks enjoyed the excursions they went on, and we had 3 out of 4 nights of pretty smooth sailing on the seas. Family members with kids enjoyed the on board kids programs. If you are accustomed to sailing NCL and part of their loyalty program, this may not be the cruise for you to book. If you are looking for a short inexpensive cruise and you are a "Ken and Barbie" type looking to party hardy - this may be for you. Read Less
Sail Date December 2015
This was our first cruise. It was a graduation present for my granddaughter. Norwegian had a special, pay for 2 people and the 3rd & 4th are free. I upgraded to a penthouse suite. It was amazing. The suite included 2 Ultimate Dining ... Read More
This was our first cruise. It was a graduation present for my granddaughter. Norwegian had a special, pay for 2 people and the 3rd & 4th are free. I upgraded to a penthouse suite. It was amazing. The suite included 2 Ultimate Dining & Beverage packages, a $50 credit for excursions per port, 250 internet minutes. We also had a butler and concierge. The upgrade was well worth the extra money. There were tons of things to do aboard the ship. The excursions in the Bahamas were FUN!!! (even for Grandma) The food was spectacular. I felt like I was in a dream world. I bought most of the pictures they took (first timer). We played BINGO, went to shows, shopped, spent time at the pools & hot tubs and partied. I can't remember when I've had such a good time. Read Less
Sail Date December 2015
I thoroughly enjoyed myself. I think I'll be a "cruiser" for life :) I think the positive attitude and great treatment from the staff made this experience soo great. From the ladies in the coffe bar (especially ?Solama), the ... Read More
I thoroughly enjoyed myself. I think I'll be a "cruiser" for life :) I think the positive attitude and great treatment from the staff made this experience soo great. From the ladies in the coffe bar (especially ?Solama), the hostess I saw almost every night (?Revi - who even made sure I had a napkin that matched my dress), to the 2 gentlemen who took us on the kayak tour (the one from India and the one from Phillipines); these are just a few who stood. (PS: the kayaking tour on the private island was the best excursion I went on my entire trip). I never got a chance to meet the individuals who cleaned my room, but they did a great job! I thoroughly enjoyed the trip, but the ship life is what it is all about. Read Less
Sail Date December 2015
The good: The Cruise Director (Carlos Torres....I believe that's his name). This guy is the most outstanding professional I have met on any cruise. I found him to be a talent that probably belongs on television. He is that good. ... Read More
The good: The Cruise Director (Carlos Torres....I believe that's his name). This guy is the most outstanding professional I have met on any cruise. I found him to be a talent that probably belongs on television. He is that good. The only other person I've ever come across in the "sticks" that I thought didn't belong, was a guy that used to announce baseball for the Hawaii Islanders back in 1968 or 69. He went to the Cincinnati Reds the following year. His name was Al Michaels. That's the same guy that now does Sunday Night football. Someone that works in media really needs to check out this guy. If you know a media agent, Torres is worth that person's time. Good looking guy, very funny, very bilingual and mixes both languages effortlessly. He even sings. Check him out. The entertainment shows were very good and a pleasant surprise. The stage is a bit too small and should be remodeled so the dancers have more room but we enjoyed the productions. The cabin room was very small and ancient. The television service is horrible and Royal Caribbean should upgrade the antennas. You constantly lose the signal on some channels. The better television channels are spanish speaking and as an English speaker I didn't like that. The dining room food is very good but they should have more round tables so you don't have to stare at a stranger across a square table two feet from you. The buffet is pretty weak but the cruise is short so it's not too big a deal. No hamburgers or hotdogs by the pools is a bummer though. First cruise I've seen without an outside barbeque. Room service was pretty mediocre but the steward was nice so we tipped him anyway. The dining room Service waiters (Sanford and Ivan) were outstanding. Key West is a great port of call and I'd recommend this cruise even with some of the negatives. Read Less
Sail Date December 2015
I don't even know where to begin. First let me start by saying, typically we only cruise on royal caribbean (one of the most amazing cruise lines) but we decided to give carnival a shot. I can say 100% they blew there shot 110%. Very ... Read More
I don't even know where to begin. First let me start by saying, typically we only cruise on royal caribbean (one of the most amazing cruise lines) but we decided to give carnival a shot. I can say 100% they blew there shot 110%. Very outdated. Disgustingly horrific customer service. Every staff member on board was rude and and absolutely no knowledge of anything we asked and barely spoke good english. There was food in the hallways from room service and it took them at least 1 day and a half to remove it. We had bugs, mold & mildew in our shower. I myself can understand a mistake or 2 but once we discovered dirty/used gloves on our bed from the state room attendant cleaning toilets showers and anything else that was the end of our belief in ever cruising with carnival again. Then the next day we discovered the state room attendant broke my wife $300.00 sunglasses. Their excuses was "we provide safes in each room, you guys should have used it". So i guess we aren't allowed to set our personal belongings down anywhere safely on carnival cruise lines. The on our last night we discovered what looked to be either old dried up blood or poop on our sheets. So basically the bottom line is, if your looking for cruises to attend, trust me when i tell you to stay far far away from carnival. If you have never cruised before you may not know the difference between good and bad cruise line service. So you need to take other peoples word for it in order to avoid making the mistake. It may seem like they have better prices than other cruise lines but with carnival your going to get much less than you bargain for. Look into royal caribbean cruise and you will be much happier with the results of your vacation. Carnival has absolutely not one single benefit on royal caribbean. Even a man had a heart attack and past away while cruising and it took medical response a very long time to show up. I know because my mother was the one performing cpr on the guy before they showed up. Read Less
Sail Date December 2015
We've thought about cruises in the past, but it took a little nudge from our son to get us to do it. The weather the first day/night was a little rough but certainly didn't stop us from having a good time. Every single person ... Read More
We've thought about cruises in the past, but it took a little nudge from our son to get us to do it. The weather the first day/night was a little rough but certainly didn't stop us from having a good time. Every single person that I encountered wanted to make sure that all guests were happy. We were especially impressed with Ihmade from Indonesia who constantly made sure we had drinks, answered any questions we had & he had a smile for everyone. What a nice guy! Deserves an employee of the month award. Also, can't say enough about cruise director Tyler! Sense of humor, energy galore...wonderful! The cruise went smoothly from the moment we arrived. Loved the free style dining...no schedule...no problem. Will definitely go on another cruise with Norwegian. Went to the Stardust (?) for the comedian, Richie & he was very entertaining. Also, had a special dinner at Cagney's & it was excellent. Dinner another time at Palace, also very good. Not so impressed with the Italian restaurant...the best part was the minestrone soup & its presentation. Had a balcony room & would highly recommend...nice to have a private place to go & sit & enjoy. Read Less
Sail Date December 2015
We enjoyed the trip. We had a Jr suite for the first time. Very nice. This was our 6th cruise but the first time we sailed less than a week.loved the option of sailing on the week days instead of on the weekends. I will mention that ... Read More
We enjoyed the trip. We had a Jr suite for the first time. Very nice. This was our 6th cruise but the first time we sailed less than a week.loved the option of sailing on the week days instead of on the weekends. I will mention that upholstered furniture in our suite and the public spaces were very worn and looked unclean. Since I also have sleep apnea and must use a machine to sleep the cruise staff was able to provide the distilled water and the extention cord. One last thing several of the ceiling lights in our suite were out and even the electrician came and worked on the problem, they went back out for the duration of the cruise. Good thing it was only a 4 night cruise. The cruise director Carlos was good. Enjoyed the parade of the crew members repenting their country. The food selections in the windjammer was adequate. This would be a good cruise for first timers. Would do this cruise again afters renovations. Thank you. We sailed on the Majesty of the Seas. Read Less
Sail Date December 2015
This was my second cruise with Norwegian and I had somewhat high expectations which quickly were not meet. We arrived early to enjoy the most of the day Friday on the boat and we boarded around noon and spent 1.5 hours exploring the ... Read More
This was my second cruise with Norwegian and I had somewhat high expectations which quickly were not meet. We arrived early to enjoy the most of the day Friday on the boat and we boarded around noon and spent 1.5 hours exploring the boat until an announcement was made for everyone to line up on Deck 6 outside. We go outside (still with our bags as we had been on our way to our rooms) where we see numerous police officers, custom officials and crew running around. There was utmost confusion and nobody (passengers and crew) seemed to have any idea of what was going on. They forced us to disembark off of the boat and we were ushered into a large warehouse (baggage claim terminal area) with no communication. We had no idea what was going on. Rumors begin to fly as the warehouse began to fill with people. There were rumors that there had been a shooting on the pier and that the gunmen had raced onto the boat. There were no cruise officials in the warehouse, only port security guards at all the doors who refused anyone to exit. The line for the 1 stall restroom was an hour long as there were nearly 1000 people in that warehouse. They slowly brought in some water and walked around cookies. After a few hours, they brought out chairs but there were not enough for everyone so I went back to sitting on the floor. Eventually towels were brought out. NO ANNOUCEMENTS WERE MADE AT ALL. the frustration of not knowing what the hell was happening was extreme. There was terrible cell phone reception in the building and my phone died. Nobody would share the precious few wall outlets and I could not get further information about what was going on. After about 3 hours of hell, I see 3 police officers run through the throngs of people will huge machine guns. IT was horrifying. I had no what was going on. After 7 HOURS, we were finally let back in. The whole cruise was ruined. Numerous people refused to get back on the boat after such an extreme security failure. So what caused this panic? The only announcement we heard was that there was an authorized guest onboard. I learned more reading the news and other announcements from NCL's Twitter and Facebook pages. This "guest" didn't swipe his card properly and then ran onto the boat? There is a LONG way between the security and getting onto the boat. SOMEONE COULD HAVE EASILY TACKLED THIS PERSON. The review below me said that the guy was in the terminal with us. How did they miss him? Honestly I felt so unsafe, I never want to cruise again. Long story short, if you want to sit in a cold warehouse with 1000 people, then take NCL Sky. Read Less
Sail Date December 2015
My husband and I attended a friend’s wedding aboard the Norwegian Sky departing from Miami on 12/4/15 to the Bahamas. Thankfully this was only a 3-night cruise, because it was one of the worst trips of my life. If the next great flood ... Read More
My husband and I attended a friend’s wedding aboard the Norwegian Sky departing from Miami on 12/4/15 to the Bahamas. Thankfully this was only a 3-night cruise, because it was one of the worst trips of my life. If the next great flood was upon us and Norwegian Cruise Lines built the only ark available, I’d take my chances swimming. The cruise started well enough. We boarded early for the wedding ceremony, which was beautiful and went smoothly. Next we were led to one of the restaurants. As soon as our appetizers were set on the tables, the captain made an announcement over the loudspeaker than everyone would have to gather on the 6th floor deck for security reasons. After standing on the overcrowded deck for nearly two hours in the rain, we were told that everyone on the ship would have to be evacuated. I’d estimate there were nearly 1000 people on board. The evacuation was orderly and didn’t take long, but we were led like cattle into a concrete box of a room without chairs or windows. There were two bathroom stalls available. The doors were all locked behind us and we were offered no explanation of why we were being held nor were we given the option of leaving. This was at around 1pm. It was after 8pm by the time they released us from captivity. In those 7 hours, we were given a few “updates” stating that we would be released “soon,” but there was no official word about why we were being held or how long we would be forced to stay in the concrete box. We could see out of the locked doors that there were police with dogs, firemen, Coast Guard reps, etc, but no one offered any information. Eventually some chairs were delivered, but most people were forced to sit on the floor. Some “sandwiches” (literally one piece of ham or turkey between pieces of bread), rotten apples, cake, and water were also intermittently delivered. In our 6th hour of captivity, we were given towels (to be used as blankets perhaps?) Eventually diapers and milk were also delivered for the dozens of toddlers and children locked in the room. The line for the bathroom was 2+ hours long. Several people asked about medication they needed that was on board, but they were refused any assistance. People were smoking inside our concrete dungeon, and with no ventilation or windows we were all forced to sit in a cloud of noxious smoke. At least one man fainted. Eventually we were released and allowed back on the boat. When we finally got to our room, we had to wait another 45 minutes for our bags, which barely arrived before we were forced back on deck in the cold for our safety briefing. Then at 11pm, we were allowed to eat at an actual table with chairs! But Norwegian was determined to make up the 6-hour delay and get us to Nassau on time, so they immediately put the engines on full blast and the boat was practically shaking with effort. No one could eat comfortably because the boat was not steady; people were getting sick. As for the service on the ship, you would think they’d be going above and beyond to make everyone happy, but that was not the case. Almost everyone in our party had the unlimited drinks package. Since our friend’s wedding reception was interrupted, we asked for a bottle of champagne to toast. Our first three requests were blatantly ignored, the next two were acknowledged but ultimately ignored, and then finally, when I got up to approach the maitre’d, we were given a bottle of fizzy swill that they call champagne. Twice I ordered a glass of wine from the menu and as given house wine with no explanation. The bartenders were very slow and one (in one of the outdoor bars near the breakfast buffet) was downright hostile and argumentative. We tried to make the best of it. We were there to celebrate, right? Honestly, we had a good time with our friends but it had nothing to do with the boat or the staff. The ship itself is ugly and dated; the pool is a glorified bathtub. I will say that the cleaning staff is excellent and didn’t cut any corners in the rooms. When we returned from our trip, I gave it a few weeks to see if I’d hear from Norwegian. When I didn’t, I emailed my Cruise Consultant on Dec 28 to ask about who I could speak with about compensation. I received an out of office reply stating she’d be back Jan 4. On Jan 5 I resent my email, and to date I have not heard back. I have a feeling I’m being ignored. Read Less
Sail Date December 2015
i am not one to offer an unsolicited review of a product or service...however, i think it's important to give a perspective on royal caribbean. for some reason, they have the perception, especially among new cruisers, as being a step ... Read More
i am not one to offer an unsolicited review of a product or service...however, i think it's important to give a perspective on royal caribbean. for some reason, they have the perception, especially among new cruisers, as being a step above carnival. they are not. my fiancé and i, having had the carnival "experience", were excited to try RC. honestly, i am not entirely certain what we were expecting beyond the expectation that they are better than carnival. it wasn't even a linear comparison. we had no issues with the age of the ship. it was comparable. the style, perhaps, was different yet equally comforting and their were no outward appearances of aging or neglect. with respect to the staterooms (we had an ocean view): it was much smaller than anything we've had on carnival. the lack of a "living space" was the most obvious deficit. and the bathroom shower resembled something you might find onboard a camper. negotiating any available space (even to move around) was an effort. the porthole was comparatively tiny to anything we've previously enjoyed. not a huge issue, but it made an impact, to be sure. with respect to dining...i've had better breakfast buffets at boy scout camp. there was basically no rotation of food options at the buffets for lunch and dinner. and the late night dining was abysmal...even if you were lucky enough to get a good place in line for a tired and cold piece of pizza. if you wanted to pay for johnny rockets, perhaps you would be more satisfied. the main dining room options were decent, but less than comparable. basically a high end menu with underwhelming realities. bread and bar services were readily available to us throughout our meals, though. we were fortunate enough to have both jacuzzis inoperable during our cruise. it wasn't a huge deal, just an understandable disappointment. what was disappointing was that every staff member we asked about their functionality gave us a different response. additionally, the pool water heaters were also inoperative rendering the pools unusable. the poor weather and temperatures made this worse, but, this is a rudimentary cruise amenity that couldn't be enjoyed. isolated or not. it contributed mightily to our disappointment. the pool deck bars were woefully understaffed. to the extent that the staff that was working were visibly frustrated. there's just no excuse. with respect to the staff (with the exception of the maintenance employees who all had a different understanding of the lack of jacuzzi and pool heater functionality)--they were basically fantastic! and we definitely had our favorites and were happy to extend generosity to them! again, they were comparable to the attentive and personal service we've experienced on carnival. but the staff does make a difference when basic amenities and product levels are inferior to a rival peer. at the end of the day, and given a choice, we would recommend the carnival over the RC product. even if it's a couple dollars more, you'll get it back in quality. we were so excited to try RC...and SO disappointed. it's carnival for us from now on! regardless how you choose, enjoy the wonderful world of cruising! Read Less
Sail Date December 2015
Almost made it onto the ship when we were turned around because someone somehow got onboard the ship. The ship was evacuated and we spent about 9 hours sitting around with no information about what was going on. Then when we finally ... Read More
Almost made it onto the ship when we were turned around because someone somehow got onboard the ship. The ship was evacuated and we spent about 9 hours sitting around with no information about what was going on. Then when we finally boarded at 1030pm. The lines for food at the only open restaurant were extremely long and people were cutting the lines. When we finally got to the front we were told it was closed due to the lifeboat drill. Needless to say there was no food that night. During the day we were given water, pound cake, and cookies. The first day of the cruise was a disaster. I understand the need for safety but the lack of communication and lack of options given was unacceptable. Then to top it off the last day we were not able to go ashore to the Stirrup Cay. I again understand the weather was beyond your control but the onboard options given (including a best male legs) was lacking. We later found out that the cruise line had given free drinks and dinners the first night and a $50 onboard credit but not one person out of our 4 person group even heard about it. One day out of the trip was great (Nassau) but it could have been a much better trip with simple communication. Two of the people in our group did not want to board the ship out of fear but no one would tell us what our options were. We were only told to call the cruise office, which was closed. Read Less
Sail Date December 2015
This was our first cruise with Norweigian and we were skeptical but they had a kids sail free promotion so we figured we would give it a try. My husband actually went on the same cruise last month with some guys from work and he said the ... Read More
This was our first cruise with Norweigian and we were skeptical but they had a kids sail free promotion so we figured we would give it a try. My husband actually went on the same cruise last month with some guys from work and he said the service and the ships upkeep was terrible but he would give them a second try since the family one was already booked and past the refund period. We arrived to the port and check in was smooth.....that was it!!!!! 1 hour after arriving there was a security breach where a man got past security when the sea pass card beeped. He ran INTO the ship and could not be found. The entire ship was evacuated into the luggage warehouse where we sat on the floor for 7 hours only to come find out the man was in the warehouse WITH US!!! He was eventually caught and we got to go back on the ship around 830pm. We had the drill about 10pm and we had an announcement that the restaurants were complimentary. We had 4 children with us and they did great but we were not just about to eat at a specialty restaurant. Passengers were told by the guest services desk to call Monday to discuss compensation and we were given a number. When you call this number you get placed on hold for at least 30 minutes to get a rude associate to say Norweigian is doing nothing for compensation and if you don't like it, write a letter. In today's world security should be top notch. You want to feel secure. The adults needed to be brave for the children and we were all scared. I tried to forget about the incident and enjoy our celebration cruise with my family but there is no kids pool. The pool is 6 feet deep. We went to the back of the ship and there was a little waterfall but no shade. We took the kids to the play area and they were only open for 2 hour increments and closed for several hours at a time with no activities or swimming for the kids. We took them to the 6 foot pool where there was the pool games going on and it was a college frat party with twerking and thongs. My 5 year old covered her own eyes. I would give them a zero if I could. Poor service all around. Filthy bathrooms and our bathroom door in our room came off the hinges and no one came when I called twice. Read Less
Sail Date December 2015

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