This is our 9th RCCL cruise and 2nd on one of the Mega ships-per our 13 year old daughter's request for the rock climbing wall and ice rink.

We arrived a day early to spend extra time in old San Juan. Unfortunately,the next day was the governor's inauguration--and the whole city was shut down for parties. Our original hotel pick-up time of 1:30 pm was changed that morning (at 9:00am) to 10:30am because of the traffic problem. We arrived at the ship's terminal, but they were not prepared for any early arrivals (there were hundreds) so we waited for several hours in the terminal before we could board. Once we boarded we still couldn't get to our room for 2 more hours. I realize they needed time to prepare the ship--but wish they had may arrangements to deal with this or changed hotels outside of old San Juan (cruise ship made arrangements).

Ship was in great shape-very clean. Our room was very nice. Our first time to have the concierge level. Nice amenities with a special lounge with free drinks (good setup) and appetizers every evening from 5:30-8:30. The cabin came with a DVD payer with a Bose surround sound. Great! The concierge had DVD's and music CD's to check out. Food was good-not great, but considering the amount of people they serve, it is amazing they do it so well. We ate at Portofino's twice. Both times were excellent food and service. Went to a few shows-typical RCCL shows-the music/dance numbers are well done-the comedy/individual depend on your own taste. Main complaints: The other guests on board - many were very rude and pushy-we were pushed out of the way for elevators, stairs, pool, food, etc. Our 13 year old daughter (her 6th cruise) who loves the kid/teen programs, quit going after the 2nd day from harassing and verbal abuse. Our table of 12 (from Chicago, Connecticut, & Florida) said they would never sail from San Juan again. FYI we live in San Antonio (67% Hispanic) live, work, shop with Spanish speaking people everyday-so it isn't language issue. My husband is fluent in Spanish, and I can pass--and even when we tried to communicate with some of the guests we were rebuffed. It is really a shame. Read more