We were on the Christmas sailing 12/19/04. The air travel to San Juan via American Airlines was a nightmare, had to wake up 3 kids at 5:00 a.m. to get on the 8:00 a.m. flight. We got to the airport 2 hours before our flight and stood in line at Los Angeles airport for about one hour and 20 min. When we got to the counter at 40 min before the flight we were told the computer shut down for this flight 5 min. prior, and rebooked us for 11:00 p.m. flight. By this time we had no ride back home, and our pre-paid hotel at San Juan is bunked. No apologies by any of the reps. To make the matter worse on the return flight home, they delayed the flight 4 hours, making our wait at the airport about 6 hours.

Fort Lauderdale airport was air conditioned freezing cold and we all got the flu. Have super warm clothing available. Sweatshirt and long pants not enough.

The ship: When we got to embarkation, we paid $900 for an upgrade from inside to a balcony, no free upgrades, and we asked. The rooms were basically identical with exception to a grungy narrow balcony, totally not worth this much money, balcony-not inviting, spent maybe total of 1 hour on it the whole week. My sister however was able to upgrade from balcony to owner's suite for $900, and the room was fantastic with flat screen large tv, 2 sets of windows and roomy sitting area + concierge service which seemed nice. Read more