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MSC Divina Review

4.0 / 5.0
1,876 reviews

A ship in Disarray!

Review for the Bahamas Cruise on MSC Divina
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10+ Cruises • Age 60s

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Value for Money
Public Rooms
Fitness & Recreation

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Sail Date: Feb 2023

02/02/2023 - 02/12/2023 We just spent 10 day on the MSC Meraviglia and loved it. We wanted to continue cruising but that ship was full on the next cruise. The cruise consultant booked us on the Divina out of Miami. We rented a car and drove to Miami to catch the “Divina”(02/12/2023 - 02/17-2023). We arrived 4 hours before departure time. No passengers had been allowed to board the ship yet, so lines were out on the sidewalk. No reason given! We had been told by other passengers that were on the Meraviglia that the Divina was either wonderful or terrible depending on who you asked. Maybe the “loved it” people were not recently on it. No in-betweens! While checking in, the agent kept asking us what state we were from, she had our passports in her hand. Then she says she couldn’t find it on her menu, so she had to get a supervisor. The supervisor explained to her that she was supposed to enter the “Country” that we were from, then she had trouble with that, she didn’t know the alphabet. I kept saying United States, under “U”. When we arrived onboard the ship was totally trashed. There was trash all over the main outside deck, trash laying in hallways. We decided to walk around the ship and walked through the Buffet area. Dirty plates and cups everywhere, I said to my wife, do you see one person cleaning this up? Nope! I’m not saying just a few plates and cups, I’m saying hundreds. For obvious reasons we did not try to eat there. We then went to the pool deck where there was a Super Bowl welcome aboard show, with crew members dressed like Eagles and KC players. Fun! We sat and watched. I also watched a crew member go over to a corner and smoke a cigarette and throw the still lit cigarette on the deck and walked away. About 5 minutes later, this same crew member came back and repeated the same thing again. The lit butt blew around the deck, another crew member came over to that area and kicked it to the side, didn’t stomp on it and put it out, just kicked it out of his way.

The Captain then made an announcement that we would be late departing because the GPS systems weren’t working on the bridge and they had techs working on it. We finally went to our balcony room. Our balcony couldn’t fit 2 people at a time on it and we paid for a higher level balcony room. We found numerous issues broken in our room and called customer service to advise them. They said they would send someone to fix everything. Never came, through the whole cruise after numerous calls. That night was the Super Bowl. Nope, not playing anywhere on any TV, not even in the sports bar. Even after a welcome aboard show pertaining to the Super Bowl. Reason, because the satellite system on the ship was down. No TV for the whole cruise. Someone explain to me why those techs that fixed the GPS system weren’t kept onboard to continue working on the systems while cruising?

Room stewards were very attentive and fine, but that’s where it ends. We went to our sit down dinner that first evening after seeing the buffet so unsanitary. Sitting at a table with 6 other passengers was not surprising and expected. The meal overall was good but then…the waiter asked if we wanted dessert. Some ordered but I said “no, thank you” and kept saying no, five times because he kept pushing me to get something. He then came around my left side and used two fingers to push in and out of the side of my stomach and said “come on you have plenty of room in there”. I still said NO. When dessert arrived for my wife and table mates, the waiter placed a dish of ice cream in front of me after being told no multiple times. The ironic thing is that the people who recommended the Divina to us raved about how attentive the dining room staff was. I don’t know, but if a passenger says they do not want something and they decide you do, that is not “attentive”.

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