My husband and I just returned from our first cruise with MSC and we traveled with 10 other people who, also, have never cruised with MSC. Usually, we return home with great things to say about the cruise lines we experience, but this one is much different.
To start, before we ever left, we made several phone calls to inquire/clarify about general information ranging from vaccinations, curling irons, covid testing, etc. Not one of us got the same answers from MSC representatives... they didn't know their product. As a result of the various answers, we already didn't trust what we were being told by MSC staff. Since my husband and I are not vaccinated for covid, we were required to get a lab administered test within 72 hours of embarkation to enter Cartagena Colombia. Upon check-in at the terminal, we presented all our embarkation paperwork, but NOT ONCE did they ask to see our negative covid test results. Why? We could have easily and happily saved that $194.
Once we boarded the ship and entered our (balcony) cabin, the first impression was definitely NOT impressive. There was a giant stain on the carpet between the bed and the couch; there were several stains on the couch and there was a bunch of hair in the shower drain (which remained there until the last full day onboard). The room just felt dirty.