This cruise had ship issues (freezing cold cabins and common areas) at the beginning of the cruise (first day and 1/2). The cruise staff did not communicate, and cruisers found out there was an issue when making calls to maintenance. One call we made to maintenance went unheeded although they promised to send someone to our cabin. We had 3 cabins and Royal provided credits two of our cabins at the end of the cruise due to the inconvenience, but not to the third which was impacted. When experiencing these conditions, I had gone to Guest Services and the agent made notes for all 3 cabins and stated he wanted to make the notes since although we'd called maintenance, they have a separate system for tracking concerns. When we inquired on the last day about why only 2 of the cabins were given credit since we all had the adverse experience, Guest Services told us we'd have to take it up with on-shore personnel since executive decisions had been made by on-shore about who would be compensated.

Also, we learned from other passengers that they received no compensation at all and when one cruiser asked me on the elevator did you get compensation and I said "yes, we're glad" (expecting a similar response), she said, "all we got was blankets!" We think this inequitable treatment of all passengers is unfair and sad.

Room Service was delayed and during one experience and required a follow-up call after an hour of waiting when we were told it would take 15 minutes. When the food arrived 10 minutes after our call it was cold. We assume it had been prepared and was sitting to be delivered. Room service food was always cold. Read more