Brilliance of the Seas Review

4.0 / 5.0
1,566 reviews

Underwhelming

Review for the Eastern Mediterranean Cruise on Brilliance of the Seas
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cathallen
2-5 Cruises • Age 50s

Rating by category

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Additional details

Sail Date: Aug 2022
Traveled with children

We were really looking forward to cruising again post covid. The itinery suited us perfectly as we wanted to spend a few days in Italy prior to boarding. We have sailed with P&O and Marella before and loved them and were looking forward to trying Royal Caribbean as we had heard they were great for teenagers.

Whilst the basics were there and nothing was terrible, we felt that this cruise fell short of the standards we have come to expect and the service we received was very inconsistent. Whether this is a cruise wide problem due to the economy or specific to Royal Caribbean we don't know and whilst it wouldn't put us off cruising completely, we would definitely do a lot more research first.

We started eating in the Minstrel dining room but the service was very slow and the food no better than that in the buffet, so we only ate in the dining room a few times. The food was ok but not the standard we have experienced previously - very basic. There was no obvious dress code in evidence and we felt overdressed frequently even in simple cocktail dress / trousers & open shirt. There was good choice in the Windjammer buffet and not too bad to get a table. Tables were cleaned but plates not cleared quickly whilst eating and no opportunity to get wine/beer whilst eating in buffet - I have never drank so little on a cruise. The choice of food in buffet was good but not much to accompany salad - we have been used to a wide range of cold meats, fish, quiches, pasta salads etc on previous cruises.

Cabin Review

We were in 7522. The cabin was clean and we had the option of using the sofa bed or bunk for our teenager. There were no nightly chocolates and it was not possible to buy water for the room. Toiletries were not provided apart for some generic shower gel/shampoo. The hairdryer was good and the shower was hot and powerful. The balcony was a good size and we were provided with enough chairs although the friends we travelled with were not. Our cabin attendant was friendly but sporadic - sometimes we were given enough towels and glasses for three, sometimes not. Mid week we had to source our own toilet roll as we had run out and were not provided with any more. Sanitary bags were not replaced and the bathroom bin was not always emptied.

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