We have always enjoyed Princess Cruises - like the size of the ships, the super friendly staff, and the onboard amenities, especially dancing to live bands. But, this transatlantic cruise was nightmarish because the weather didn't cooperate - two missed cruise ports - and because the wifi on board was nonexistent. We had eight sea days in a row, and during that time, it was as if we were in a "blackout" because of lack of wifi - or so 'weak' that attachments wouldn't open! Even after we reached Europe, the wifi continued to be spotty at best. If we'd known how bad it was onboard before we booked same, we'd have taken another Princess repositioning cruise on a different ship.
The reception/service desk had long lines - wait times were sometimes over 30 minutes. And, since the Medallion App on our phones was slow and/or didn't work most of the time, it was super frustrating to get information that we needed. Also the machines that were supposed to print out our bills didn't work on board, and the reception desk often couldn't change big Euro bills for us.
We did like the evening guest entertainers and shows, and it was refreshing not to wait in lines for dining, as the ship was only two-thirds full.