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Queen Elizabeth Review

4.0 / 5.0
Editor Rating
567 reviews
23 Awards

Racial Discrimination

Review for Queen Elizabeth to the Baltic Sea
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6-10 Cruises • Age 50s

Rating by category

Public Rooms
Fitness & Recreation

Additional details

Sail Date: Mar 2022

Having been five cruise lines, I as a person of color have never been so insulted and felt so discriminated against than we did on board our recent trip to Norway on the Queen Elizabeth. From the public demeaning ways the staff of color were treated by the white management, to the impatience of the excursion desk rep with my wife's Japanese accent (who received a college education in the US), from the way I was dismissed by the customer service manager when I brought up a number of issues we were having with room, to how we watched white customers get service one after another when we were ignored (we were invisible to them), we felt and experienced vicious racial discrimination and snobbery I didn't expect from any cruise line, let alone Cunard. The conscious and unconscious bias against people of color are so evident that I tempted to speak with the captain. However, knowing it is likely a leadership issues I didn't think it he would "get it." Clearly leadership/management on Cunard need anti-racism training. This wasn't just the worst cruise we ever experienced, it was the worst two weeks we have ever had in years. We couldn't wait to get off. The ship was nice. However, the entertainment was lackluster, programing was sparse, food was average, and trying to get through to room service....well forget it.

Cabin Review

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