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2 Helpful Votes
Sail Date: July 2018
We had a great time on the Baltic Sea cruise until I fell and broke my wrist. I had to have surgery in Copenhagen. After telling both my husband and I that NCL would be there to help us through the medical stuff, hotels, rebooking ... Read More
We had a great time on the Baltic Sea cruise until I fell and broke my wrist. I had to have surgery in Copenhagen. After telling both my husband and I that NCL would be there to help us through the medical stuff, hotels, rebooking flughts home, etc., they put me in an ambulance and we never heard from anyone again. We were blessed to have some wonderful Danes help us in the hospital, find hotels, deal with luggage. Two seniors left stranded in a foreign country is not how NCL should treat its guests. They have not been responsive to our phone calls. The lack of caring and follow through ruined the trip (not the accident). I can not recommend this company, since they do not have your best interest at heart. Find a cruise company that will be there for you the whole process! People matter, not just money! Read Less
Sail Date: July 2018
Just got off the cruise. Was actually quite good. Cabin had great bathroom, excellent water pressure, plenty of storage. Food in buffet area was better and a lot more variety than the traditional restaurants. No formality anywhere ( which ... Read More
Just got off the cruise. Was actually quite good. Cabin had great bathroom, excellent water pressure, plenty of storage. Food in buffet area was better and a lot more variety than the traditional restaurants. No formality anywhere ( which we loved) - so did not have to dress a certain way to eat anywhere. The piano bar ( headliners) has a FANTASTIC trio of piano players ( Rob, Patty and Steve) but the rest of the entertainment was not great. The ports we went to were pretty great ( and we had great weather)- but the hop on/ hop off buses are the best cheapest route for excursions. You can’t do this in Russia tho ( we booked an excursion with Alla Tours and saved about $100 off of ship prices for tours and we were with a group of 15- so infinitely better than a bus load). They give you a specific ( Later time) to exit the ship when you aren’t on a Norwegian excursion- but you can go down earlier ( we didn’t know this and didn’t get to our tour till 10 am)- so don’t follow their rules!! Read Less
Sail Date: July 2018
We chose this cruise for the itinerary plus we got a good price with Planet cruise. The cabin was lovely and spacious. Staff were very good. Food was good and the bars were excellent. We bought the drinks package. This was worth it as ... Read More
We chose this cruise for the itinerary plus we got a good price with Planet cruise. The cabin was lovely and spacious. Staff were very good. Food was good and the bars were excellent. We bought the drinks package. This was worth it as the drinks are pricey. The only negative was the queuing to enter St Petersburg. This was not helped by RC excursion team insisting that their excursions go first. My advice just leave the ship ASAP. No one was stopped. We had an excellent tour of St Petersburg with Alla tours. Our guide Pauline was excellent. Other passengers were complaining about the ships excursions. We were a party of 5 with 3 cabins. We all had a brilliant time. We made our own way around Tallin, Riga and Helsinki. It was easy to get around. Would recommend this trip for all ages. You'll have A fab time. Read Less
Sail Date: July 2018
Serenade of the seas We chose this cruise liner because we wanted to visit the Baltics in Scandinavia We travelled 4 hour journey to Heathrow terminal 5 arriving at midnight in Stockholm which left very little time to look around ... Read More
Serenade of the seas We chose this cruise liner because we wanted to visit the Baltics in Scandinavia We travelled 4 hour journey to Heathrow terminal 5 arriving at midnight in Stockholm which left very little time to look around the city. We had no information or details provide as to what time Royal Caribbean that would be picking us up for transfer to the cruise liner. Grand Centre by Scandic hotel were unable to provide information, but mentioned RC rep would be arriving in the morning for transfers. 1 July 2018 in the morning of our cruise we checked again, hotel staff informed us they received an email and pick up would be 11:45am an hour delay instead of 10:45 Am. So if we wanted to go out we should arrive at the hotel by 11 AM Luckily we decided to return to the hotel by 10 am RC was present at the hotel transfers were 10.45 am so we should bring all our lunch gage down to the lobby at 10-30 am John our house keeper was very efficient and friendly. Our select to dine at 8-30 pm in the main dining room, But they were very flexible regarding the dining times. The waitress were friendly, comoared to our first cruise with RC dining wasn’t as nice experience, waiters were rushing about very busy serving guests, at times we had to draw their attention. Our main meals were lukewarm so I requested to ensure our meals could be served hot. There were quite a number of guests coughs and colds, many without covering the mouse was inevitable that it would be passed around . We both did finally catch a cold. Saturday early morning after midnight, my husband got out of bed he stood on the carpet outside the shower / entrance door which was soaking wet. He quickly moved our luggage to one side used towels to soak up the water. I was woken by the commotion To call r3cotion. Maintenance men at requested promptly resolved this issue Instead of leaving it till the next morning in Ashe the situation worsens. A hot air very noisy heater was left in our cabin the whole day to dry the carpet. It did cause some on convenience as we are unable to rest inou cabin. Last day of cruising was no toilet flushing water again this was dealt with very quickly by maintenance . We were offered a 10% discount for next cruise, which is based on the cruise fair paid for the current sailing and is valid for one year. With family commitments thank you we are unsure if we will be able to use this complimentary gesture offered ! Arriving at Stockholm airport at 11.30 am with many hours to spare before flight departure at 21-20 pm. Not feeling too well we just rested in the airport. Read Less
2 Helpful Votes
Sail Date: June 2018
Years ago when I was a university faculty member, I had a reputation as a tough grader who didn't award many "A's." So with that in mind, here are my thoughts about what, overall, was a first-rate cruise experience. We chose ... Read More
Years ago when I was a university faculty member, I had a reputation as a tough grader who didn't award many "A's." So with that in mind, here are my thoughts about what, overall, was a first-rate cruise experience. We chose Silversea for our Baltic cruise in large part because we wanted to enjoy a true "first-boat" experience. Which is what we enjoyed during our days onboard along with another couple who have been friends for over 50 years. Our trip began with a long, but unavoidable, business class flight on SAS to Copenhagen, which Silversea arranged at a price well below the standard prevailing rate. Prior to embarkation, we enjoyed two full days in very sunny Copenhagen, burning "points" at the Marriott, walking extensively and doing a very "touristy" but delightful canal boat ride. The Glyptotech museum's collection of impressionist painters was especially impressive. Check-in at boarding time couldn't have been run any better. We were whisked to our cabin in a blink without ever having to endure the long lines that are so common with cruises on mega-ships. And miracle of miracles, Silversea provided two luggage racks, an amenity that even many top-flight hotels fail to provide. Our butler from Nepal provided a thorough and efficient introduction to shipboard services and we headed quickly to the LaTerraza restaurant for our first taste of Silversea's fine and diverse dining experiences. During our stay on board, we ate at LaTarraza, Atlantide, Silver Note, The Grille, the Arts Cafe, and the pizza shop, the name of which escapes me. We especially enjoyed the first-two, always receiving both top-notch food and attentive service. I especially enjoyed the soups that were included on the multi-course menus. Unfortunately, we had scheduled our visit to The Grille on an evening that was cloudy and cold, but the overhead heaters and blankets kept us very snug. The white and red white wines that were offered during dinner were quite adequate, but it was a bit disappointing that the offerings changed little from night-to-night. As a beer drinker, I was disappointed that Silversea's offerings failed to include even a single IPA. As "morning people," my wife and I especially appreciated the ship's breakfast offerings. It is difficult to imagine that someone would be unable to find something at breakfast that failed to whet their appetite. For me, it was the mounds of smoked salmon, and the always hot, buttery, scrambled eggs. The Silver Spirit's lounges provided comfortable settings for a before-or-after dinner libation. The piano music in the main lounge could not have been better, both in terms of tunes selected and volume. The vista and intimacy provided by Tor's high and at the front of the ship were perfect. From beginning-to-end of the cruise, however, the main lounge was in serious need of another bartender. While the "mixologist" worked at a rapid pace, she plainly was overwhelmed. As a result, table service was unacceptably slow. The only downside in the ship's food service occurred in the Silver Note. Food quality was very high, but the portions were unreasonably small as if they had designed for a tasting menu than the regular course menu we were provided. Our cabin plainly met our expectations. We especially liked the fact that it included a walk-in shower and not the ungainly tub-shower combination that seems to be the order of the day in so many European hotels. Silversea should offer better pre-cruise information about bed size. At the time we made our reservations, we were left with the impression that the room's two-person bed option was the width of an old-fashioned "double" bed. We discovered once onboard, however, that this option was, in fact, pretty much the size of an American "queen" bed, which we would have very much preferred instead of the twin beds we selected. One of the greatest problems with the twins is the placement of overhead lighting on the bed closest to the bathroom wall -- it can give you a good whack in the head if you're not careful. Our excursions overall fully met our expectations. We especially appreciated the fact that our ship was able to dock so close to the center of St. Petersburg -- something that allowed us to avoid the one-hour bus ride to town that comes with the large cruise ships that must dock so far away. Our guides all were well-informed, and all were readily understandable. Indeed all but one was engaging and truly enjoyable. The extra-cost side trip to Moscow was worth every penny and a real trip highlight. We would recommend it to anyone who can deal with arising at 4:30A and not hitting a bed until almost 1A. My wife and I, however, would like to offer a few suggestions for making the shore excursions even more enjoyable. First, in St. Petersburg, structure the tours to places like Catherine's Palace and the Hermitage so that there is less emphasis on "seeing everything," and greater emphasis on leisurely, selective viewing. Second, we both were struck by the absence of any tour offering that focused on the Russians' efforts to save St. Petersburg from the Nazis and the terrible conditions that so many city residents endured during the Second World War. Similarly, it would have been interesting to have some exposure to the city's booming neighborhoods of post-Glasnost Russia. The weakest of our tours occurred in Helsinki. While we were under the impression that we would have a good opportunity to experience the city on shanks mere, we spent an undue amount of time in an undistinguished building listing to performances of Sibelius' music, something we could have done just as easily at home. Additionally, it became immediately evident that we could have seen a great deal of the city by exploiting Helsinki's trams. This proved impossible, however, even during our free time as it is impossible to purchase tickets on the trams or without Finnish currency. Perhaps Silversea could consider pre-purchasing tram tickets for those interested in exploring on their own. Our guide and our experience in Tallinn were most enjoyable. Indeed, we both wish we had had substantially more time to explore the city, especially the newer sections that have been developed in recent years. While on-board, we took advantage of the ship's evening entertainment only twice, once when we were dead-tired and really have headed to bed. We all thought the farewell performance was most enjoyable, with the 60's-70's pop music well-suited to the age of most in the audience. Overall, the debarkation process was handled as smoothly as the boarding process, very professional and well-thought-through. We had decided, however, to stay in Stockholm for two days after the cruise, and received absolutely incorrect and unduly costly advice as to how to reach our hotel. We were advised that it would be difficult to secure a cab, as almost all accepted only Swedish currency; that we would do best to permit Silversea to arrange a private car for a charge in excess of $150. Nonsense! As we discovered subsequently, it is rare cab in Stockholm that doesn't accept credit cards. Indeed, the 10 minute ride to our fine At Six Hotel should have cost us well under $20. Read Less
Sail Date: June 2018
We have been on 10 cruises and Costa Magica does not rate very well compared to the others. We booked this just to see what other cruise lines had to offer and were pleased with the price but overall disappointed. Embarkations was the ... Read More
We have been on 10 cruises and Costa Magica does not rate very well compared to the others. We booked this just to see what other cruise lines had to offer and were pleased with the price but overall disappointed. Embarkations was the easiest so far....flawless and no lines. The ships overall appearance seems to be nice and updated. The rooms are roomy for a cruise ship and we were pleased. We were assigned seating for dining and loved the family that we were paired with but we do not like the assigned seating and prefer the "Freestyle Dining". This allows much more flexibility and not such a rigid schedule while on vacation, The food was edible but not good. Several times we tried what they brought out but chose not to eat it or ate it because we were starving.. We were also disappointed that they do not serve coffee with dessert. Coffee is only served during breakfast and at the bar. Breakfast is good and we chose to go to our assigned dining room for breakfast because it was not as hectic as Deck 9 (which is a free for all). They do offer a menu and serve you coffee as well as a continental breakfast. We were usually off the ship during lunch so we do not know how that went. The service during the Dinner was below average. We constantly had to ask for water and very seldom would pour it for you. The server would just set it on the table. Entertainment was average. We never book shore excursions with the cruise lines because they are too expensive and the groups are too large. We did hear that the ship offered a really good program for the kids which is a plus for families. One of the big things we noticed was they were not require you to clean your hands prior to meals and did not offer warm wash cloths/sanitizer to clean your hands when you are coming aboard the ship after touring another country. Hand sanitizer was unavailable when boarding the ship in some ports and the one going into the dining area did not work properly. Also, we never saw them sanitizing the handrails, etc on the ship. The workers told us they work 8 months a year, 11 hour days, 7 days a week which I am sure this contributed to the poor service. Hopefully, they were given the gratuity that is automatically added to your bill. Our cabin as mid ship on Deck 2 and we could hear the crew working throughout the night most every night. Between the food/service/sanitizing I would not recommend this cruise line. Read Less
1 Helpful Vote
Sail Date: June 2018
I have always heard positive reviews of Spirit from other passengers and given it's recent transformation I wanted to experience her renovation and crew. I have enjoyed the Wind twice in the past and last year I sailed on the Muse shortly ... Read More
I have always heard positive reviews of Spirit from other passengers and given it's recent transformation I wanted to experience her renovation and crew. I have enjoyed the Wind twice in the past and last year I sailed on the Muse shortly after its maiden voyage. The primary driver for this trip was the itinerary. The diversity of passenger nationalities on Spirit was excellent which made for interesting conversations. There were groups of friends and multi-generational families traveling together, a few same-sex couples and several handicapped passengers. The Spirit feels very much like the Muse in decor and layout. Overall, this was a very smooth voyage both literally and in terms of service, on-board venues, food, excursions, etc. The exterior of the ship looks brand new; the deck crews on all Silversea ships does an amazing job washing and sometimes even touching up portions of the ship with new paint. As a result, Silversea ships always look crisp and clean. This is noticeable when docked next to other passenger ships. The only interior space I saw that appears original are the public restrooms on various decks. The gym and fitness areas are nicely equipped and were never crowded. The steam and dry sauna areas are co-ed and very small. Both appeared to get little use on this voyage. Silversea, to their credit, has made all of the multiple dining venues much easier to experience than on the Muse which required reservations during my sailing. Most all of the crew are smiling and friendly and I even recognized a few faces from other ships. iPads have made it easy for waiters to address passengers by name and even confirm noted food preferences even before you order. The current Voices of Silversea quartet on Spirit were good but the talent on our Muse sailing was better. I was in an 8th deck deluxe veranda cabin which is nearly identical to the Muse except the TVs are wall- mounted flat screens vs the in-mirror TVs on Muse. The butler explained that passengers complained about noise from adjacent cabins with the in-mirror style. It's a shame because the wall-mounted TV is obtrusive and clunky in an otherwise streamlined cabin. Silversea no longer provides self-serve coffee station in any of the lounges for early risers. The only way to enjoy early hour solitude with coffee is to order room service delivered to a public space. Fresh fruit is no longer stocked in each room which is a shame. We bookended our voyage with two days in Copenhagen and two days in Stockholm. Both of these cities are unique and glorious. The premium hotel choices (D'Angleterre in Copenhagen and The Grand in Stockholm) were both excellent. If you are sailing the Baltic itinerary, do not miss the arrival in Stockholm through the archipelago. We also visited Helsinki Finland and Tallin, Estonia both of which were just okay comparatively speaking. Embarkation and debarkation were smooth and well organized. Silversea does a good job getting luggage reunited with their owners. There was a PhD guest lecturer on this sailing who did an excellent job highlighting what to expect and see at each port. She was concise, knowledgeable and humorous. To sum it up, I highly recommend this itinerary and the Silver Spirit ship. Read Less
Sail Date: June 2018
We chose this cruise because we hoped it would be more luxurious, being the highest quality line that Royal Caribbean became but it was not. I would describe this as better than Celebrity (also RC) but not on par with Seaborne or other ... Read More
We chose this cruise because we hoped it would be more luxurious, being the highest quality line that Royal Caribbean became but it was not. I would describe this as better than Celebrity (also RC) but not on par with Seaborne or other similar ships. The food was decent. The speciality restaurants were not worth the money. The best place we ate was the Patio which was outside. A small menu but you can bring out food from the Cafe, which was decent. My main issue is that dinner ends early and you can’t get food after 9:30 other than room service. Many other cruise lines have a later night option. That would have been nice (if not expected). The rooms are small. The bathrooms very small. We had a veranda. Upgrade to the suite. Easy decision (which we did not make and should have). A suite on the ship is equivalent to a normal sized cabin on other cruises. We stayed on 7097. The main issue was that the service door was outside our room and we heard the door opening all of the time. Stay away from the service door for housekeeping. Laundry room has approx 8 machines. We managed to do laundry 3 times during our 12 night cruise. It can be crowded so plan accordingly. Usually best is if you get back from touring before the ship departs. Avoid the sea day. Three days in St Petersburg was nice. We used a private company (Alla Tours) for our tour. The ship excursions are not worth the money. Bigger complaint was that we stayed until 10:00 pm in Tallin — a total of waste — but left Amsterdam and Coppenhagen but 5:00 pm. That was absurd. We chose a smaller ship to stay later in port. This was a huge planning mistake. Also in Belgium, the trains were on strike. Azamara knew this but made no efforts to arrange for transportation to Bruge. Many people were stuck waiting for city buses that were far too few. Azamara should have arrange for buses — even if at a discount rate — into Bruge. Many people rightly commented that this was an example of how Azamara missed the opportunity to be a quality line. In the end, the trip was good but not luxurious. Better than a 2,000 passenger ship but there are other options for small ships too, like Wind Star. Read Less
1 Helpful Vote
Sail Date: June 2018
Having previously taken a Viking River Cruise in China and had a very positive experience we try - glad we did. The Viking Sun was the nicest ship we have sailed. Previously we have cruised on Celebrity, Royal Caribbean, Holland America, ... Read More
Having previously taken a Viking River Cruise in China and had a very positive experience we try - glad we did. The Viking Sun was the nicest ship we have sailed. Previously we have cruised on Celebrity, Royal Caribbean, Holland America, Renaissance (Tahiti and out of business) eight cruises in total. This ship got it right in every respect. We ended up in a Junior Suite, cabin 6023. I was anxious that the location near the elevator may have been a problem, I called and was assured the cabins were almost sound proof - they were right. We had so much storage in terms of drawers that we did not even use them all. Lots of hanging space with a side for full length and another for full length. The bathroom had double sinks and a large shower. Heated floors and towel rack which were too hot had to cut them off but there is a control. Adequate water pressure and plenty of hot water with great fixtures in the shower. Two large televisions in the suite we only used the one in the sitting area which was very spacious with sofa, two chairs, coffee table and credenza/storage. The balcony was adequate, we had lunch there one day. No recliners just two chairs and a table. There were power curtains on the sliding doors and a second window floor to ceiling. Also a set of curtains between the sitting area and the bedroom were also powered. Mini bar was included in the price and stocked every day. Had a nice bottle of champagne on our welcome. Also champagne and a large cake on our anniversary! One nice perk is laundry and dry cleaning are included with the Junior Suite. FYI if you order same day service there is a charge I think 50%. Service was reliable. Cabin attendants were very good - friendly, thorough and service oriented. They worked in teams of two and really did a great job each day including de-wrinkling the bed spread and pillows each day. One "negative" for me was that drinks are included with meals, mini-bar is included as is room service 24 hours a day, but if you order a soft drink after 2:00pm when the dining room is closed you pay for it unless you do the Silver Spirits package - we do not drink much and chose not to do it. Mini Bar and room service were fine - just inconvenient and kind of silly since I could get it free in my room. One big negative was the excursions. Overall the excursions were lacking in terms of quality of information, amount of free time and audio equipment. To be clear the equipment which is stored in your cabin and you have to bring with you each time works fine but the guides in general were not familiar with it. Maybe new and over time will be fine. Had three solid guides Lisse in Copenhagen on the Pre-Cruise Extension, our tour to Lubek was very good and the tour to Voldendom the Windmills. We are photographers and really wanted more free time - in general we had 3-=45 minutes. Also you need to pay attention to the excursion descriptions when they say moderate trust that it is a bit strenuous. We had people with walkers and a broken leg trying to manage the excursions - felt bad for them because it was very challenging over cobbles, hills etc. Be honest for yourself and the others on the excursion. One thing that struck us on the cruise was that it never felt crowded. No matter where we went it was relaxing and pleasant. We dined at the World Cafe most evenings. Buffet was excellent in terms of choice and quality of food. Would recommend they place cream cheese by bagel toaster to avoid having to back track all the way to the first station from the last but otherwise really good food. Prime Rib was excellent. Manfredi's Italian was very good - I will say it was the loudest experience on the ship.It was full when we dined at 7:30pm and loud. by the time we left around 9;00 it was quiet. Explorers Lounge was a nice space as was the Winter Garden Tea Room! The cast for the entertainment was very good. Fun and friendly entertainers with themes that connected with the audience, Beatles, Abba, etc. The pre and post cruise extensions were not worth it for the money. The pre cruise in Copenhagen we stayed at the Radisson Blu Royal - great location and a beautiful view. Room was Euro 4 star not luxurious but adequate. The Movenpick in Amsterdam was not as good. Long walk to get to anything about a mile to the Central Train Station. There are other hotels closer into where everything is that they should have used. Hotel was tired and a bit dirty in the hallways. Room was adequate. Overall an excellent experience! Read Less
1 Helpful Vote
Sail Date: June 2018
We choose this cruise because of the stops and total days. This was a great way to see other world cities and have a great time doing so. It was our 3rd cruise with Royal Caribbean, a great cruise line and very well organised. Never a ... Read More
We choose this cruise because of the stops and total days. This was a great way to see other world cities and have a great time doing so. It was our 3rd cruise with Royal Caribbean, a great cruise line and very well organised. Never a dull moment. All the shows were great and the comedians were quite funny. A great variety with dancing and singing by some of the best performers on any ship. The whole crew did an awesome job from housekeeping to dining and other activities. I personally liked the artwork for sale. The variety and quality of art would make any collector happy to attend any or all auctions. The Park West personal were very knowledgeable about all works of art and artists. Adrian and his crew were more than helpful. They even had raffle giveaways which included free art work and even bottles of champagne. All of this is a bucket list must do. Read Less

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