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There is a reason their cruises are so cheap. Cruised on the Divina in January. Rate for a 5 night balcony cabin was $159 per person. Read the reviews and thought"come on...it can't be that bad". It was. Upon arrival at Port of Miami it took 2 hours and 40 minutes standing in line to get on the ship. Once we arrived in our cabin we were given 15 minutes until the muster drill. We never made it upstairs to get a bite to eat. Haven't had to take our life jacket to the drill in years. On MSC you do. Drill was located in an area where you couldn't see or hear what was being said or demonstrated. At dinner our waiter and assistant were not welcoming at all. It was like we interrupted their evening. That changed later in the cruise when we found out that they were on salary and didn't share in any of the "service fee" which MSC charges as if it were a tip. Once we told them that we were tipping them in cash the service improved greatly. We also opted for the "basic" drink and internet package. The internet package was great throughout the cruise and we didn't come close to using our 2 GBs. Drink package as another amazing situation. You can have any drink on the ship you want as long as it doesn't cost over $6. Well, no mix drink is under $6. So if you wanted a Pina Colata you would order a virgin one and at the same time order a double shot of rum. Both are under $6. You would them mix your own drink at the bar. Same deal with the bar service as with dinner. The bartenders and services get none of the drink cost as a tip. Once we started tipping with cash the service greatly improved. The buffet is also laughable. It is way to small and narrow for the number of guests. It is very poorly organized so you are moving up and down the aisle just to find butter for your rolls. Everytime we went to the buffet it was as if there was a famine. Everyone pushing and grabbing food as if it was their last meal. Around the pool by 11 AM the area was a mess with glasses, plates of food and trash. There was no one bussing or cleaning the areas. By late afternoon it was a dump. Saw many any officer walk by these piles of trash and dirty dishes. During our 5 day experience not one crew member asked us how we were enjoying the cruise. I am sure that they knew that the answer would be negative. As you walked around the ship over the 5 days it was if the crew had a death in the family. No smiles, no welcomes, no thank yous, no nothing. We felt really sorry for them. It was if they had been banished to sail for eternity on the MSC Divina. The stories from other guests were similar. Everyone we questioned was an MSC-first timer. Loved the story where they charge for ice cream (even soft serve) when every other cruise line gives it away. Also the one of a guest with an infant who had a room with bed bugs. The cruise line refused to move them to a new cabin. Not one guest we spoke with said that they would ever sail with MSC again. Now I know that you are going to be like us and think "Oh it can't be that bad". It was and go ahead and experience it for yourself. Guaranteed you'll never sail with MSC again.

So bad it was laughable. Trust the reviews. We didn't and regret it.

MSC Divina Cruise Review by cssmith11302

Trip Details
  • Sail Date: January 2020
  • Destination: Western Caribbean
  • Cabin Type: Fantastica Balcony Stateroom
There is a reason their cruises are so cheap. Cruised on the Divina in January. Rate for a 5 night balcony cabin was $159 per person. Read the reviews and thought"come on...it can't be that bad". It was.

Upon arrival at Port of Miami it took 2 hours and 40 minutes standing in line to get on the ship. Once we arrived in our cabin we were given 15 minutes until the muster drill. We never made it upstairs to get a bite to eat.

Haven't had to take our life jacket to the drill in years. On MSC you do. Drill was located in an area where you couldn't see or hear what was being said or demonstrated.

At dinner our waiter and assistant were not welcoming at all. It was like we interrupted their evening. That changed later in the cruise when we found out that they were on salary and didn't share in any of the "service fee" which MSC charges as if it were a tip. Once we told them that we were tipping them in cash the service improved greatly.

We also opted for the "basic" drink and internet package. The internet package was great throughout the cruise and we didn't come close to using our 2 GBs. Drink package as another amazing situation. You can have any drink on the ship you want as long as it doesn't cost over $6. Well, no mix drink is under $6. So if you wanted a Pina Colata you would order a virgin one and at the same time order a double shot of rum. Both are under $6. You would them mix your own drink at the bar.

Same deal with the bar service as with dinner. The bartenders and services get none of the drink cost as a tip. Once we started tipping with cash the service greatly improved.

The buffet is also laughable. It is way to small and narrow for the number of guests. It is very poorly organized so you are moving up and down the aisle just to find butter for your rolls. Everytime we went to the buffet it was as if there was a famine. Everyone pushing and grabbing food as if it was their last meal.

Around the pool by 11 AM the area was a mess with glasses, plates of food and trash. There was no one bussing or cleaning the areas. By late afternoon it was a dump. Saw many any officer walk by these piles of trash and dirty dishes.

During our 5 day experience not one crew member asked us how we were enjoying the cruise. I am sure that they knew that the answer would be negative.

As you walked around the ship over the 5 days it was if the crew had a death in the family. No smiles, no welcomes, no thank yous, no nothing. We felt really sorry for them. It was if they had been banished to sail for eternity on the MSC Divina.

The stories from other guests were similar. Everyone we questioned was an MSC-first timer. Loved the story where they charge for ice cream (even soft serve) when every other cruise line gives it away. Also the one of a guest with an infant who had a room with bed bugs. The cruise line refused to move them to a new cabin. Not one guest we spoke with said that they would ever sail with MSC again.

Now I know that you are going to be like us and think "Oh it can't be that bad". It was and go ahead and experience it for yourself. Guaranteed you'll never sail with MSC again.
cssmith11302’s Full Rating Summary
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Cabin Review

Fantastica Balcony Stateroom
Cabin B2
This is a great cabin as it is very large with more storage than you can use. Has a bath/shower combination. Even though it is a balcony room there is no balcony. The view is straight out the front of the ship with floor to ceiling windows. Great view except they fail to clean the windows.

Our room was the only redeeming part of this miserable cruise and cruise line
Cupido Deck Inside Cabins, Balcony Cabins

Port & Shore Excursion Reviews