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MSC Meraviglia Cruise Review
5.0 / 5.0
Cruise Critic Editor Rating
469 Reviews

Beautiful Ship, Terrible Service, Nightmare Ending

MSC Meraviglia Cruise Review by lgarc055

9 people found this helpful
Trip Details
  • Sail Date: Dec 2019
  • Destination: the Western Caribbean
  • Cabin Type: Fantastica Balcony Stateroom

Took the New Year 2020 7 day cruise. This was my 6th cruise but 1st time with MSC.

Ship was very modern and beautifully design even though the theater seems a bit small and some of the layout is not ideal such as the casino being kind of hidden. Water slides were not open every time we tried to go in and don’t think they were open at any moment.

Service wasn’t what we expected. A lot of the servers and waiters don’t speak or understand fluent English. The Guest Relation staff was very disorganized and not helpful at all. In fact, they did not honor the Free WiFi and Drinks package we had with our booking. It took them 5 days to respond and they still didn’t give us the package after we showed them proof. The photo dept charged us $40 to our credit card for photos we never requested and never refunded it. Spa staff tried to sell us another package saying that the online package we bought on their website wasn’t available and that we needed to call back after arriving back in Miami to get a refund. By the way, they never answer the customer service phone number. Food at the main dining was ok, they never brought more bread, took quite a while to get our food, and water refills took long as well. At the Marketplace buffet there wasn’t much selections and some of the areas will close down rather quickly. The buffet will only have pizza available after 10pm.

Excursions are ok. The captain couldn’t leave Costa Maya due to bad weather however other 3 cruise ships left without an issue. So we never got to Ocean Cay and this seems to be an ongoing issue. Coming in to Miami they hit the bottom reef or buoy sending things flying on the cabins and almost having to evacuate after the “Delta Echo Delta Echo” message through the cabin speakers at 4:30am. Life boats were being prepared and no responses or updates were given about this situation.

Will not be booking another cruise with MSC again.

lgarc055's Full Rating Summary
Onboard Experience
Enrichment Activities
Value For Money
Public Rooms
Fitness & Recreation
Shore Excursions
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Cabin Review

Fantastica Balcony Stateroom

The Fantástica Balcony cabin had a good layout which includes a sofa and a queen bed. Balcony size was good. TV was a bit small and not that many channels available. Closet size is ok. Bathroom however was very small with no room to sit on the toilet.

Port & Shore Excursion Reviews

Irie Blue Hole

Blue Hole and River Tubing was fun, thrilling, COLD, and a total adrenaline rush

View All 54 Irie Blue Hole Reviews
Ocean Cay MSC Marine Reserve

This ship has a tendency of missing this port. Never made it. Stuck on Costa Maya due to supposed bad weather while we had clear and sunny skies.

Grand Cayman (Georgetown)

Great spot to go on your own to the beach and around town. Tender boats were good however return line was huge.

Place was great, lots of activities. Zip lines, kids water zone, lazy river , several slides at different heights.

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