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Norwegian Star Review

4.0 / 5.0
Editor Rating
2471 reviews
3 Awards

Hospitality Management Training is Lacking

Review for Norwegian Star to Transatlantic
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10+ Cruises • Age 50s

Rating by category

Public Rooms
Fitness & Recreation

Additional details

Sail Date: Nov 2019
Cabin: Balcony

Where was middle management? So many issues with poor service and no one handling basic issues. It seemed like there is a complete lack of basic hospitality-service training. Here are but a few things to mention:

-honey packets so sticky in Garden Cafe each day, you have to wash your hands after handling. I told a woman in uniform...yet same sticky situation every day after

-salt grinders that didn't work at all in Aqua. They gave me 5 different ones-just so I could have salt. I bet they still don't work.

Cabin Review


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