Norwegian Escape Review
Great food, bad service except for a few stars...
Rating by category
Additional details
I choose this cruise for the value, since we normally cruise with Disney. This cruise allowed 7 nights for the price of a 4 night Disney cruise. Before we boarded the ship the lies commenced at the desk. I asked about lanyards and the customer service agent said they will be on board waiting for you. This was not a complete lie but an omission of the truth since you will have to purchase the lanyard.
As we boarded the ship through deck seven the smell of cigarette smoke was prevalent since we had to walk through the casino which spans most of deck seven. I found this to be most distasteful. The ship has a huge issue in presenting information to passengers. We felt very captive in the sense the staff did not make efforts to announce or provide essential information such as tendering which is an awful experience.
The day at sea was pleasant and relaxing yet the kid's club was lack luster and the staff less than cheerful. Maybe the fact they are not allowed to receive tips foments their cheery disposition.
Cabin Review
Spa Balcony Stateroom
I really enjoyed our cabin and the view. The only negative was that it was directly below the ping pong tables and there was noise which was irritating at times. We received an upgrade from deck 13 to this deck but were not allowed to pick where our upgrade was or given a choice beforehand. Honestly I would have kept our cabin on 13 and saved ourselves $150.00 dollars. To add to this our cabin attendant seemed annoyed and provided little to no replacement products every day. My wife and my daughter have long hair and would have appreciated shampoo and conditioner which we constantly had to remind the attendant to replace. I suspect Norwegian wants you to use the substandard product that is provided in the shower and not the Bvlgari which comes in small plastic containers.
Port Reviews
Harvest Caye
This is basically a shopping destination to fill the coffers of NCL.
Costa Maya
Another built shopping port for the cruise ships to pull revenue.