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MSC Armonia Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
387 Reviews

Don't do it...You WILL be sorry.

MSC Armonia Cruise Review by ebbior

16 people found this helpful
Trip Details
  • Sail Date: Nov 2019
  • Destination: the Western Caribbean
  • Cabin Type: Oceanview Stateroom

On Armonia 6 weeks ago & decided to go again as a treat. BIG mistake! Embarkation found us in a hot hall with disposable rubber gloves and plastic garbage bags trying to remove our clothes from my husbands bag which was covered with grease... crew was un responsive & said we did it...SERIOUSLY???? Disembarkation was hours standing in a hot lounge with people cutting in line & blaring "music" . In between we were given paper bags for our clothes (we bought luggage in Honduras) crew was unhelpful & did not listen to what you said. We requested to speak to the "hotel manager" several times after spending hours waiting in line at guest services but were never afforded the opportunity to speak to him.

There was food & grease on "clean" silverware and cups in buffet, we were served iced tea tainted with some type of chemical that burned the back of our throats in the dining room, I was hit by a crew member who was bussing tables because she wasn't paying attention, crew at carving station was more interested txting on phone than doing her job ( did not clean hands before touching food). There was rusty water running onto the floor at the drink station near burger station. Crew members fill drink pitchers at drink station & they touch the pitchers to dispensing tubes ( not very sanitary) they wring out dirty cleaning rags into the drink station overflow. The chairs in the buffet had food spilled on them constantly if you could even find someplace to sit.

Food quality and selection was poor. There was nothing exceptional and quite a bit that was just bad.

Communication of activities and show reservation procedures was lacking.

Did not receive our onboard credit we were supposed to receive. We have been cruising for over 20 years & know what to expect. VERY poor experience, from the disrepair of the ship to the attitude of the crew to the cleanliness to the quality of the food. It was just all bad...Was never so happy to return home from anything in my life. The best part of the cruise was getting off the ship in the ports & they even managed to make that uncomfortable.

I must say the gust services gave us a $40 on board credit ( the Nike sports bag they ruined was worth MUCH more) to replace the bag...only thing is the only bag they had was $49 and huge... so that is why we had to hunt around Honduras for something that would suffice.

The one thing that was in abundance was the delusional and insincere double talk from the crew. If this is the "best crew on all the seven seas" as the captain was constantly stating on the public address system, then the seven seas are in a world of trouble.

We will NEVER sail on Armonia again & it will probably be some time before we are bold enough to go on another cruise regardless of the cruise line after this experience. From conversations with other passengers our experience was the norm not the exception and some people were treated worse.


ebbior's Full Rating Summary
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Onboard Experience
Enrichment Activities
Value For Money
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Cabin Review

Oceanview Stateroom

Small, bathroom was in disrepair. cabin steward kept it fairly clean...but then we keep things nice and organized on our own & make our bed daily... I still cleaned the bathroom after the steward because there was ALWAYS something sticky on the various surfaces when she was done....You are not allowed to have tissues unless you purchase an "Aurea" experience or above. Window curtains were VERY dusty, AC did not work properly, door key only worked about 1/2 the time ….a room steward told me to just band on the lock to get it to work because the batteries in the lock portion were going bad, toilet stopped working


Port & Shore Excursion Reviews

Miami

Miami is a nice place to check out if you've never been there but we live in Florida so we are familar with it.

Roatan

We explore areas on our own so we see what they are actually like...very poor,dirty and rather unsafe area. Not many places we feel uncomfortable walking around in outside of the tourist areas...this is one of the areas you need to be very careful in & it is NOT an area for single females to go exploring on their own

Costa Maya

We always walk to the beach when we are here and talk to the locals. The vendors at the beach are getting very pushy which distracts from the experience somewhat.

Cozumel

You can pretty much find quite a bit to do on your own. Don't expect to find a "nice" beach within walking distance of the port but if you want to snorkle you can eaisly do that at one of the free beaches near port. Watch the exchange rate they will rip you off if you let them

Grand Cayman (Georgetown)

We really didn't have enough time here because the tender proceedure was so disorganized. We normally walk to Seven Mile Beach & relax for a while but we didn't have time this trip.


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ebbior
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