1. Home
  2. Cruise Reviews
  3. Celebrity Eclipse
This was our fifth cruise on Celebrity and our third on the Equinox. We both agreed that the quality of service , the quality of food, and the cleanliness has gone somewhat downhill. The customer service staff seemed disinterested and stern. Even the Future Cruise representative was lackluster. She did make me want to book a future cruise on the ship. The food in the main restaurant , with the exception of 2-3 meals, was disappointing compared to previous cruises. We did however, like the new boarding procedure, whereby you can immediately go to your cabin, pick up your Sea Pass and drop your luggage. It was nice to go to lunch and walk around, without toting you carry on luggage. We were disappointed overall and would be hesitant to book a cruise on this ship again. That being said, we continue to prefer Celebrity Cruise Lines above others we have sailed on.

The overall experience was less enjoyable than in the past.

Celebrity Eclipse Cruise Review by rickltz

7 people found this helpful
Trip Details
This was our fifth cruise on Celebrity and our third on the Equinox. We both agreed that the quality of service , the quality of food, and the cleanliness has gone somewhat downhill.

The customer service staff seemed disinterested and stern. Even the Future Cruise representative was lackluster. She did make me want to book a future cruise on the ship.

The food in the main restaurant , with the exception of 2-3 meals, was disappointing compared to previous cruises.

We did however, like the new boarding procedure, whereby you can immediately go to your cabin, pick up your Sea Pass and drop your luggage. It was nice to go to lunch and walk around, without toting you carry on luggage.

We were disappointed overall and would be hesitant to book a cruise on this ship again.

That being said, we continue to prefer Celebrity Cruise Lines above others we have sailed on.
rickltz’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Celebrity Eclipse price drops
250,000+ people have entered their email

Cabin Review

Concierge Class
Cabin C2
This cabin had a little less space because of the angled bulkhead by the doorway.

The room lacked in cleanliness, although the housekeeper was responsive and eager to please. It needs to have a deep cleaning to remove debris left under the settee and bed, which looks as it was there for some time.
Resort Deck Balcony Cabins, Suite Cabins