I have been on 21 cruises, 11 with Celebrity and 10 with RCCL, so I know how Celebrity standards should be and what they weren't on this cruise. The Constellation was built in 2002 and it shows. She is going into refurb in March 2020, but only for cosmetic updates and not mechanical fixes. In the meantime, Celebrity is doing NOTHING to keep the ship in good condition. There is visible rust everywhere, the furnishings around the ship are very worn, the balcony furniture looks like it came from a garage sale.
For room service one morning, I was served moldy berries. Gross! The room service food was hit or miss, but mostly missed the mark for quality, accuracy of the order, and hot food.
The cabins on deck 11 are Aqua Class, and they are not part of the original design. The rooftop terrace with the outdoor movie theater is directly above these rooms and they have movies blaring 12 hours a day, every day, from 10 a.m. to 10 p.m., and you can hear the noise from the balcony but not from inside the room. This was a really bad idea to shove Aqua Class rooms in this location.
Blu restaurant is insufficiently staffed. It was difficult to have a meal in less than 1 1/2 to 2 hours. If you tried to get a table between 7:00 and 8:30 p.m., there was 1 to 1 1/2 hours to wait. This was unacceptable and frustrating. Since Celebrity added the cabins on Deck 11, there is now too many people in Aqua Class to fit into Blu.
The Oceanview Cafe (buffet) food has improved a bit, but the dining room is so very hot, so I ate outside whenever possible.
The ports on this itinerary were great! The shore excursions are ridiculously priced through Celebrity if you book closer to the cruise date, but I booked my excursions as soon as they were released, so the pricing was fair. Some excursions tripled in price by the time of the sailing. The quality of the excursions was very good and enjoyable. The downside is the motor coach experience because there's so many people.
If you don't have a Celebrity tour, they charge $5 to $15 for port shuttles into town. This is another nickle and dime tactic that I don't appreciate. Transportation from the ship should be free.
The theater shows were not very good and it seems Celebrity is cutting back on quality here.
Karen is the shore excursions director and oftentimes she was giving us the wrong information about the ports, but you didn't realize it until you got to the port. Her presentations of the ports were unorganized and scattered.
Graeme, the Captain's Club host, was a delightful fellow and very helpful. He has a great personality and lots of smiles.
This will be my last sailing in the Millennium class of ships. I'll stick to Solstice class ships.
I have attached a picture of the water coming into room 1119 with a bucket to catch the water. This is a testament to the poor condition of the ship. The theater noise on Deck 12 is unbearable and there is no peace and quiet on your balcony from 10 a.m. to 10 p.m. The fancy shower jets are very old and don't stream water evenly. The mattress is soggy soft and the room furnishings are grungy and worn out. The Aqua Class rooms were not part of the original ship design and there is a lot of crew noise all the time on Deck 11 and on Deck 12 when they're cleaning.
Celebrity has been slowly stripping away the amenities of Aqua Class and now there's not much difference between Concierge and Aqua, so don't waste your money for the upgrade. Some things they've taken away are the aromatherapy in the room, the cotton balls and Qtips dish, the lip balm and pillow spray. They also don't give you the upgraded fabric tote bag, just the flimsy blue bag that all the rooms receive.
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