The cruise started with a horrible embarkation. I never received the wheelchair that I had reserved for embarkation and spent over 2 hours standing in line which is very painful for me. The lounges on the ship are way to small for the amount ofpassengers. The food was horrible. Almost all the food in the buffet was cold, the dining room not much better. The meat was very tough. One day a headwaiter watched me unsuccessfully try to cut 3 steaks. Another night I injred a tooth on atough pork chop and had a toothache the rest of the cruise. and now have a dentl appointment scheduled. I reported this to the headwaiter and the reception desk. I was promised by reception that someone would get back to me. This never happened. A lot of the food such as the horrible chicken cordon blue is not prepared on the ship. My waiter explained it comes in a box and is just heated onboard. I had arranged to have a wheelchair pick me up in the cabin at 9:15 and was told it was ok to stay there even though they ask you to vacate the cabin at 8. After numerous calls by me and the cabin steward they finally got me at 1030. Luckily I live in NY so did not have to worry about missing a flight. One other note, they cut our stay in Quebec City by 12 hours so we arrive in NYC before 2am Why? One more note. There was no Kleenex in the cabin and my cabin steward said it is by request and he needed his supervisors permission which he got. One passenger I spoke to was told by their steward there is no Kleenex on the ship. I hace done close to75 cruises and this joke of a line was by far the worst.