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Having had a brilliant cruise on Navigator last year, we booked to do the same itinerary with friends from Scotland. Our 19th cruise - and 8th with R.C. but what a huge disappointment - so much has changed. The admin staff were 'polite' to the point of rudeness. The ship was tired and dull - downright grubby in places. Mirrors in dining room had a film of grease over them. No real sparkle to this ship. It may be going in for refit - but there was no excuse for poor cleaning. All the luxury elements were missing, no flowers on dining room table - in fact no diners!! Our complete section had empty tables around us - the food was tepid, insipid and uninspiring. Waiting staff were excellent - doing their best under the circumstances. The head chef spent more time apologising to guests than he did in the kitchen. Conclusion - they were trying to get you to spend more in the speciality dining ! Forget the windjammer - crammed to capacity due to guests not using dining room. Our jnr suite - excellent space - but we had to ask for the floor to be cleaned in the second week - no sign of a hoover and carpet getting thicker every day. Glass tables in bars were grubby. Drinks waiters friendly - but then they were getting regular tips to remember us. The changed the itinerary dropping Genoa before we even sailed - due to overcrowding - did they not book their slot over a year ago?? the replacement port was skipped due to the non-appearing Hurricane. Lisbon was skipped - and they substituted it with an overnight stay in Le Havre. Of all the ports they could have gone to why this ferry port with nothing of interest?? They did not even lay on shuttle buses to get to town. Over 3,000 people on board, many old and challenged - the queue for the port bus was over one hour long. the 25 minute walk - was more like 40 mins. They did manage however to book coaches for an overpriced trip into Paris. They even took coaches to Rouen for a trip - WHY French health official had declared the place an health issue due to huge chemical fire. Toxic soot on everything, questions over air quality and a ban on eating fruit and veg grown there and the milk had to be thrown away - yet RC thought it would be a great idea to take people to visit it. How desperate for profit was that. Very poor entertainment Cleary they are floundering in the expanding cruise market and have lost their edge. Our worst cruise out of 19 others !! Very poor value for money and disappointing to say the least -- Royal Caribbean dont even bother responding to correspondence outlining issues. Staff refused to provide a letter for insurance company stating port missed and the reason.

Royal Caribbean no longer up with luxury cruise leaders

Explorer of the Seas Cruise Review by MouldyMermaid

2 people found this helpful
Trip Details
  • Sail Date: September 2019
  • Destination: Europe
  • Cabin Type: Junior Suite
Having had a brilliant cruise on Navigator last year, we booked to do the same itinerary with friends from Scotland.

Our 19th cruise - and 8th with R.C. but what a huge disappointment - so much has changed.

The admin staff were 'polite' to the point of rudeness.

The ship was tired and dull - downright grubby in places. Mirrors in dining room had a film of grease over them. No real sparkle to this ship. It may be going in for refit - but there was no excuse for poor cleaning.

All the luxury elements were missing, no flowers on dining room table - in fact no diners!! Our complete section had empty tables around us - the food was tepid, insipid and uninspiring. Waiting staff were excellent - doing their best under the circumstances. The head chef spent more time apologising to guests than he did in the kitchen.

Conclusion - they were trying to get you to spend more in the speciality dining !

Forget the windjammer - crammed to capacity due to guests not using dining room.

Our jnr suite - excellent space - but we had to ask for the floor to be cleaned in the second week - no sign of a hoover and carpet getting thicker every day.

Glass tables in bars were grubby. Drinks waiters friendly - but then they were getting regular tips to remember us.

The changed the itinerary dropping Genoa before we even sailed - due to overcrowding - did they not book their slot over a year ago?? the replacement port was skipped due to the non-appearing Hurricane.

Lisbon was skipped - and they substituted it with an overnight stay in Le Havre. Of all the ports they could have gone to why this ferry port with nothing of interest??

They did not even lay on shuttle buses to get to town. Over 3,000 people on board, many old and challenged - the queue for the port bus was over one hour long. the 25 minute walk - was more like 40 mins.

They did manage however to book coaches for an overpriced trip into Paris.

They even took coaches to Rouen for a trip - WHY French health official had declared the place an health issue due to huge chemical fire. Toxic soot on everything, questions over air quality and a ban on eating fruit and veg grown there and the milk had to be thrown away - yet RC thought it would be a great idea to take people to visit it. How desperate for profit was that.

Very poor entertainment

Cleary they are floundering in the expanding cruise market and have lost their edge.

Our worst cruise out of 19 others !! Very poor value for money and disappointing to say the least -- Royal Caribbean dont even bother responding to correspondence outlining issues.

Staff refused to provide a letter for insurance company stating port missed and the reason.
MouldyMermaid’s Full Rating Summary
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Cabin Review

Junior Suite
Cabin J4 9334
Good size. Plenty of storage. Bath and overhead shower. Connecting door to next cabin.
Good size balcony.
Carpet very grubby
Door off hinges on cupbard
Bed frame changed during cruise!!! surely this should be done when in for refit
Deck 10 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews