We selected this cruise due to our previous experiences with Celebrity, we hold Elite status with Celebrity and previously found that suite class was on par with Seabourn our other line of choice. We were excited to cruise on the first European season of the Edge a vessel that was advertised as changing the face of cruising.
The ship is beautiful and flows well however the increase in Sky Suites has resulted in smaller rooms with reduced storage and the removal of some suite benefits including afternoon canapes which were served in the cabin previously and have been replaced by service in the retreat lounge. This was not a replacement as Michael's club previously offered this service at a higher level. As a result the Butler service was also noticeably reduced, our room attendant service was still at a high level.
There was a noticeable reduction in the quality of optional dining with a move away from fine dining to degustation menus which appeared to prioritise quantity over quality possibly catering for American palates. Murano, recently rated as one of the best French restaurants on a cruise line is not available, nor is Silk Harvest, Qsine or Suishi on 5. We had a mixed experience at the seafood restaurant with one excellent meal and one with a limited menu. We did not eat at Le Petit chef as again, this is a 5 course menu and is restricted to match the table projections. We did not eat at the steakhouse.Many of these venues such as the rooftop garden and the magic carpet did not work in windy, wet or cold weather or in port due to bird activity. Luminae retained its high standard however the location (forward) beneath the Retreat ment that it was less accessible. During our two cruises (we back to backed) there was no toilet available in Luminae requiring guests to access the single toilet in the retreat lounge or walk down to use the facilities in the Solarium due to the positioning of the restaurant.
The retreat itself was lovely with excellent bar service and a limited food menu however, there was a lack of shade options which would make it unpleasant in hotter climates, such as South East Asia or Australia. This needs to be addressed as it was a battle for the few shaded spaces on our 2 cruises.
We visited Eden and found it a wasted space extremely underutilised on both cruises. Other experienced cruisers had similar experiences, a case of style over substance. All other aspects of the cruise were good up to Celebrity's normal high standards.The ship was immaculately clean and features like Cafe Bacio and the Martini Bar were still stand outs.
Shopping onboard was poor with too much focus on designer goods and poor provision of essential living products. This has always been adequate on the lines other vessels.
Simply, there appears to have been too much focus on the design and appearance rather than consideration for practicalities and the line appears to be moving away from it's European roots to a mass market appeal line with the Edge something done more effectively on Celebrity's sister line Royal Caribbean.
We enjoyed the Elite lounge more than the Retreat Lounge which offered a superior experience. We have booked a back to back on the Millenium next year it will be interesting to see if the older ship still retains the style and substance which Celebrity previously offered.
Improved bathroom over Solstice class but room is smaller with less storage. Layout is good with some excellent touches. They had raved the rocking chair on our cruises to open up the space a little more. Room attendant excellent, barely saw the Butler.
Excellent port took the lift to the old town visited museums and enjoyed the visit
Had previously spent a week on Santorini, had visited all the major sites including Akotiri excellent
I loved it very interesting, guide was knowledgeable but spoilt experience by feeding cats which became intruisive
Beautiful town visited critical and restaurants
Best excursion ever fascinating and included restaurant and dancing great guide.
Got erroneous message from excursion desk as did others saying time had changed, as a result missed excursion. Cruise line gave full refund and credit very disappointing
Had visited Athens previously (4 days) and visited multiple sites