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We went on the AmaDouro in June 2019 as part of a three week trip through Portugal. It is by far the most expensive cruise we have done....much more expensive per day than SilverSea or Seaborne. The Douro cruise was between 27% and 100% more expensive that our cruises on SilverSea and Seabourne. We are happy to pay for quality, but we expect companies to live up to their promise. The Douro River was beautiful and the locks were amazing. This cruise is probably better for the older crowd as there is not much walking except in Porto. There are no bicycling excursions. And there is a LOT of food. Also be aware that the boat quite often docks with boats on either side; this means you have another cabin just outside your cabin! So needless to say, no view. Also be aware that the dock may be the same height as your cabin, so be sure to be dressed (or curtains pulled) when docking! The boat was new and the cabins were standard river boat cabins. A bit of a tight squeeze to get in the desk seat. The excursions and the guides were good. The food was good, with plenty of healthy options. There were some excellent shows on board. BUT the service on the boat was seriously sub-standard, and this slowly wore us down. We had an onboard credit that took a few days to resolve. What struck us was that reception were quite content to tell us that the credit wasn’t there and apparently to take no further action. It took a number of emails between us and our travel agent to resolve this. For the front desk staff, the problem was ours alone. Drinks are not included outside of meal times, so no drinks included during the shows. No herbal tea unless you walk down a deck and get it from the coffee/tea machine. Also, no room service, even for a coffee in the morning...only out of the machine. So at 6am (we woke early to get work done) we had to get dressed and walk down a deck to the coffee machine. There was virtually no service on the top deck. Generally the attitude of the staff seemed to be that they expected us to come to them. This was strange because in the rest of Portugal we had amazing service. I think with some of the staff this was a training issue; but with many it was just their attitude. I would suggest hire a small boat privately for 2-3 days on the Douro. A week is a long time...especially when the staff are not keen!

Not worth the expense

AmaDouro Cruise Review by openmindtraveller

1 person found this helpful
Trip Details
  • Sail Date: July 2019
  • Destination: Europe River
  • Cabin Type: Outside Stateroom with French Balcony
We went on the AmaDouro in June 2019 as part of a three week trip through Portugal. It is by far the most expensive cruise we have done....much more expensive per day than SilverSea or Seaborne. The Douro cruise was between 27% and 100% more expensive that our cruises on SilverSea and Seabourne. We are happy to pay for quality, but we expect companies to live up to their promise.

The Douro River was beautiful and the locks were amazing. This cruise is probably better for the older crowd as there is not much walking except in Porto. There are no bicycling excursions. And there is a LOT of food. Also be aware that the boat quite often docks with boats on either side; this means you have another cabin just outside your cabin! So needless to say, no view. Also be aware that the dock may be the same height as your cabin, so be sure to be dressed (or curtains pulled) when docking!

The boat was new and the cabins were standard river boat cabins. A bit of a tight squeeze to get in the desk seat. The excursions and the guides were good. The food was good, with plenty of healthy options. There were some excellent shows on board. BUT the service on the boat was seriously sub-standard, and this slowly wore us down.

We had an onboard credit that took a few days to resolve. What struck us was that reception were quite content to tell us that the credit wasn’t there and apparently to take no further action. It took a number of emails between us and our travel agent to resolve this. For the front desk staff, the problem was ours alone.

Drinks are not included outside of meal times, so no drinks included during the shows. No herbal tea unless you walk down a deck and get it from the coffee/tea machine. Also, no room service, even for a coffee in the morning...only out of the machine. So at 6am (we woke early to get work done) we had to get dressed and walk down a deck to the coffee machine.

There was virtually no service on the top deck.

Generally the attitude of the staff seemed to be that they expected us to come to them. This was strange because in the rest of Portugal we had amazing service. I think with some of the staff this was a training issue; but with many it was just their attitude.

I would suggest hire a small boat privately for 2-3 days on the Douro. A week is a long time...especially when the staff are not keen!
AmaWaterways, Manager, Customer Engagement has responded
Dear openmindtraveller, Thank you for taking the time to share your experience with us. We sincerely apologize that your cruise did not meet your expectations and are disappointed to learn of your dissatisfaction. The experience you described does not reflect the high standard of service we strive to provide to each and every guest, no matter where they cruise with us. We would appreciate the opportunity to speak with you further regarding your experience if you would be agreeable. Kindly contact our Customer Relations team at customerrelations@amawaterways.com so that we may learn from our mistakes and improve our practices. Thank you again, and have a wonderful rest of your day! From all of us at AmaWaterways.
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
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Cabin Review

Outside Stateroom with French Balcony
Cabin C 210
The cabin was a typical riverboat cabin, where the width is decided by the side of the locks. Getting in to the desk chair was a squeeze. I'm not sure the air conditioner ever worked properly; we would adjust the temperature, but it never seemed to actually change.
Porto Deck Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews