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The worst service we have ever received on more than 50 holidays. Bad food, bad service with no eye contact or a care for the customer and you pay for everything - literally nothing is added for the enjoyment of the customer. We were an inconvenience to the staff. The waiters could not be bothered to offer a service. We queued for half an hour- glad we didn’t get the drinks package-we would still be waiting to get value for money. You literally get sober waiting for another drink. There is a sewage smell throughout the walkway and cabins at times. The waiters are rude, the eating areas are not kept clean. There was blackouts which left the ship feeling hot and stuffy. Two people we were travelling with were feeling sick and there was engine issues which made the boat sway from side to side. We don’t mind rough seas, but this is a Mediterranean cruise. Our kids who normally love kids club, thought the entertainment was not great as they felt hot and cramped in the small space. The quality of air on this cruise is terrible. We felt hypoxic as there is a lack of oxygen. Safe your $ and choose a different cruise line. Unless you enjoy talking for hours on end about how bad a cruise you had. So glad we are getting off today. MSC Masters of the sea??? Perhaps Masters of Bad Service. It would remiss to not add that Natalia at Guest Services was excellent. The only person besides Adi our room attendant that know how to treat a customer. No one else deserves their positions. There are no leadership on this cruise. No team work. How MSC is in business is a mystery.

P&O of the Mediterranean

MSC Sinfonia Cruise Review by Johan Hodgson

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Trip Details
The worst service we have ever received on more than 50 holidays. Bad food, bad service with no eye contact or a care for the customer and you pay for everything - literally nothing is added for the enjoyment of the customer. We were an inconvenience to the staff. The waiters could not be bothered to offer a service. We queued for half an hour- glad we didn’t get the drinks package-we would still be waiting to get value for money. You literally get sober waiting for another drink. There is a sewage smell throughout the walkway and cabins at times. The waiters are rude, the eating areas are not kept clean. There was blackouts which left the ship feeling hot and stuffy. Two people we were travelling with were feeling sick and there was engine issues which made the boat sway from side to side. We don’t mind rough seas, but this is a Mediterranean cruise. Our kids who normally love kids club, thought the entertainment was not great as they felt hot and cramped in the small space. The quality of air on this cruise is terrible. We felt hypoxic as there is a lack of oxygen. Safe your $ and choose a different cruise line. Unless you enjoy talking for hours on end about how bad a cruise you had. So glad we are getting off today. MSC Masters of the sea??? Perhaps Masters of Bad Service.

It would remiss to not add that Natalia at Guest Services was excellent. The only person besides Adi our room attendant that know how to treat a customer. No one else deserves their positions. There are no leadership on this cruise. No team work. How MSC is in business is a mystery.
Johan Hodgson’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Ages 10 to 12
Ages 13 to 15
Service
Onboard Experience
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Cabin Review

Fantastica Oceanview Stateroom
Cabin O2 8056
Small and cramped. Bathroom had a sewage smell for first 3 days. Only after 4 complaints it improved.
Sibelius Deck Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins