This was our 4th experience on Uniworld and was a 7-day cruise from Budapest to Nuremberg with an additional 2-day land excursion in Prague. As I have learned the hard way from a previous river cruise, your dream and expensive vacation can go wrong quickly and unexpectedly.
On the positive side the Beatrice was a nice ship. Overall the ship was clean and well maintained. The staff was great and would always do whatever they could to make the trip enjoyable. The food and wine quality in my opinion was very good to excellent.
This trip which departed on June 12, 2019 from Budapest was going well up to shortly after the moment the returning guests in the River Heritage Club were being thanked for their loyalty to Uniworld. The Captain announced that a cruise ship from another cruise line had damaged a river lock near Riedenburg Germany on June 5, 2019, and the ship would not be able to go to Nuremberg as planned. This accident occurred 1 week prior to our tip. Our river cruise would in a few days be turned into a bus tour and the ship would remain docked in Riedenburg. He went on to explain that they had hoped the lock would be repaired in time but unfortunately repairs could not be completed before our planned passage through the lock. While I certainly place no blame on Uniworld for the lock damage caused by another cruse line I do take exception to not notifying passengers on this trip of a potential disruption to the itinerary as soon as it became a possibility. We were notified well into our trip of the disruption thus putting us at the mercy of Uniworld. I discussed this issue with the staff and suggested that letting us know the minute this came up would have likely minimized the impact of the deviation. This is the second time Uniworld has known in advance of a major deviation to an itinerary and has chosen to wait until the last minute to inform guests. I find this pattern concerning and is one of the reasons I would be very hesitant to travel on Uniworld again. The bus tours were long, hot, and not comfortable. Buses that are meant to travel a short distance are not built for hours on the road.