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Norwegian Getaway Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
3,026 Reviews

NCL Never Again

Norwegian Getaway Cruise Review by iloveDK

5 people found this helpful
Trip Details
  • Sail Date: Jun 2019
  • Destination: the Baltic Sea
  • Cabin Type: Mid-Ship Balcony Stateroom

Let me start with the positive - the ports were fantastic and our family enjoyed every minute visiting the beautiful cities. We found the disembarkation and embarkation process efficient considering the number of passengers on this ship. The two NCL excursions we participated in were a good value for the money and were very well run. Our independent tours through TJ Travel were fantastic.

I agree with an earlier reviewer that this ship is designed for warm weather travel, making the interior public areas very crowded, so bring warm clothing so you can take advantage of the outdoor areas and activities. We were very fortunate and had beautiful weather the entire trip.

It was hit or miss with staff overall, some were friendly but most seemed to be going through the motions and giving their minimum effort to engage with guests. Our room steward did his job, but made sure we knew when he was off the clock, which we thought was odd since the only thing we asked him for were some extra towels.

Our issue is with the overall cleanliness, food handling and sanitation practices aboard this ship and is the main reason we will never sail with NCL again. I understand staff can only do so much, but sanitation practices are critical aboard a ship - especially one of this size. Public areas including the railings and elevators were not wiped down and sanitized during the cruise; by the end of the cruise, visible fingerprints and grime could easily be seen throughout the ship. Vomit in the public bathrooms was not cleaned promptly. Cafe' (buffet) staff did not practice or enforce basic sanitation practices (despite signage everywhere) other than "washy washy" and passengers reused dishes and routinely filled personal beverage cups right in front of staff and staff did nothing to stop them despite our comments and complaints. A large amount of passengers were coughing and sneezing openly throughout the ship, making proper sanitation practices all the more important.

Our first specialty dining experience at Moderno went well and the food and service was very good. Our next dining experience at La Cucina was not so. The members of my family ordered different food items at La Cusina, but we all wound up with identical gastrointestinal distress afterward indicating whomever handled our food did not follow basic food sanitation practices; we all refused to attend our last pre-paid dining experience at Cagney's for this reason.

I have shared my experience with NCL, and can only hope that for the sake of future passengers they will review and improve the food handling and sanitation practices aboard this ship.


iloveDK's Full Rating Summary
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Cabin Review

Mid-Ship Balcony Stateroom

Our cabin was an 11th deck balcony state room and was in good repair, had plenty of storage and was perfect for 2 passengers; balcony was small but adequate.


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iloveDK
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