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We chose this cruise based upon the week we were traveling and the NY location These are a list of things you should be made aware of: ~ As we boarded the ship we witnessed an entire crate holding luggage fall into The Hudson River. The fork lift operator did not secure the cart before lowering it. We believe this was the cause of us being a few hours late to depart and cannot even imagine what those poor passengers had to deal with after their luggage soaked in such filthy water (which we seen with our own eyes). ~ Our first stop in Florida we were delayed 3.5 to 4 hours and therefore did not get to our day at the beach until 5pm. We were not offered an apology or a choice to cancel our excursion and were still charged full price. We made the best of it, things happen sometimes and we know that. ~ Our second stop was to Great Stirrup Cay which we were really looking forward to. AN ENTIRE DAY AT THE BEACH after only an hour the day before. Come to find out there was only 2 tenders to remove some 3000+ guests and it took us 2.5 hours standing in line (in a HOT hallway) with angry passengers before we finally got on a tender. We were "assigned" tender 8 after waiting in the guest services line with all the other frustrated vacationers but we luckily did not wait until we were called, we jumped in line waited 2 and a half hours and it did not matter because there was no such thing as tender tickets!!!!!! WHAT????? The other poor people did not get off the ship until 2:30 and there was no food left for them to eat. An absolute disaster for being a private island and not having more tenders. AGAIN - we made the most of it and at least got 3 hours in at the beach. We also were not allowed to rent an umbrella on the beach but luckily one of the other guests offered us his. ~ Our last stop was The Bahama's and luckily no problems were experienced there as we spent a fortune to spend the day at Atlantis and had a good time! On Board these are a few of the things we noticed and cannot help but compare to other cruise lines. ~ The entire trip it seemed almost all areas were understaffed. We came across 3 very public piles of vomit that were not at all being tended to. One at the Garden Cafe we noticed while having lunch. We looked at the table empty beside us only see someone had gotten sick and instead of it being cleaned up the staff just tilted chairs over it to cover it up. GROSS! Once in the hallway by our rooms my friend witnessed someone throwing up and called housekeeping to let them know but it was not cleaned up for a good 2 hours. All the while kids/people walking up and down the hall and either stepping in it or jumping over it! AGAIN GROSS and completely unsanitary considering my friend called to report it. The third occasion was up on the 17th pool deck in one of the public handicapped showers. I went in to cool off only to be told by another passenger not to go in there because someone had gotten sick and no one was around to clean it up. ~ The soap dispensers in every public rest room were impossible to get soap from. It was not just my experience but everyone in my group and other guests commented the same. To the point that the onboard comedian even had it as part of his show. How in the world (when it is SO VITAL to stop spreading germs) do you not have soap dispensers that work?? ~ The ship was constantly dirty. Outside by the pool decks, the counters in the main lobby, bars and the floors in the elevators were SO GROSSLY STICKY. Again, it was like they were extremely under staffed. ~ The food was, in all honestly, just edible not enjoyable. I understand it is hard to have a buffet for 3000+ guest but it was not just in the buffet. The free style dining rooms were just mediocre. We luckily had 3 specialty dinning meals and they were excellent, but thought the pricing for kids (not included in the dining package) was obnoxiously expensive. Each family had 2 kids and charging $36.00 per child and an automatic 20% gratuity is just ridiculous. And to not even have a different kids menu in each restaurant was just crazy. My poor kids ate burgers all week because I could not see spending $50 per kid knowing they eat like birds. What kid’s meal costs $36???? Nowhere will you ever find a place charging $36+ for a kid’s meal that is unfairly overpriced for the amount of food a child would eat. ~ The ice cream up in the Garden Cafe never really worked and it was more of a milk shake than soft ice cream. It was never fully frozen. ~ Unlimited drinks should include EVERYTHING and not up-charges for different brands. That is just false advertising all around. I've never ever been on a cruise that charged extra for different brands. ~ The staff and crew did not appear to know anything at all. We constantly were told things that made no sense or were directed to the Box Office, but they were not open and no one else could help us. Anyone at Guest Services (IN MY OPINION) should be able to answer any question. That was never the case. We spent a lot of time up there in line to ask questions only to feel clueless and a complete waste of time. The one gentleman told us we were charged for Burn the House when in fact we were being charged for a different show. It was not just one experience, but any experience we had asking staff a question it was like it was their first week of work. ~ The kids club! We were traveling with 4 kids. Two 11 year olds and two 9 year olds. Every piece of documentation we read before selecting and booking this cruise had two age groups for the kids club and once on board there were 3 groups and our kids had to be separated. We asked multiple times if our two 9 year olds (who will be 10 next month) could go with their older siblings and were told NO WAY AT ALL. Again, this was a horrible experience for us as we went with another family and our kids wanted to be together. Of course the only time they could be together was at 10:30pm and we would have to pay per kids. No flexibility at all. You should update the information so people know that before booking. ~ We stood in line for an hour and a half that Saturday we arrived to book tickets for shows and had our reservations given away to standby before the show even started. If you make a 7pm reservation you should not have to be there by 6:30 or lose your tickets. That makes NO SENSE. You should then tell us the reservation is for 6:30 and not seven. Again 4 disappointed parents and kids. Obviously it goes without saying that a lot of money and planning went into this trip and to say we were disappointed and at times absolutely disgusted is an understatement. I could not help but to compare it to my most recent cruise on Royal Caribbean (11 months ago) and my other cruising history and hands down Norwegian was a total disappointment compared to the others. I would never cruise with Norwegian again and or recommend to anyone else interested in cruising.

Worst Cruise Experience Ever

Norwegian Getaway Cruise Review by karen_edwardson

4 people found this helpful
Trip Details
  • Sail Date: April 2019
  • Destination: Bahamas
  • Cabin Type: Mid-Ship Mini-Suite with Balcony
We chose this cruise based upon the week we were traveling and the NY location

These are a list of things you should be made aware of:

~ As we boarded the ship we witnessed an entire crate holding luggage fall into The Hudson River. The fork lift operator did not secure the cart before lowering it. We believe this was the cause of us being a few hours late to depart and cannot even imagine what those poor passengers had to deal with after their luggage soaked in such filthy water (which we seen with our own eyes).

~ Our first stop in Florida we were delayed 3.5 to 4 hours and therefore did not get to our day at the beach until 5pm. We were not offered an apology or a choice to cancel our excursion and were still charged full price. We made the best of it, things happen sometimes and we know that.

~ Our second stop was to Great Stirrup Cay which we were really looking forward to. AN ENTIRE DAY AT THE BEACH after only an hour the day before. Come to find out there was only 2 tenders to remove some 3000+ guests and it took us 2.5 hours standing in line (in a HOT hallway) with angry passengers before we finally got on a tender. We were "assigned" tender 8 after waiting in the guest services line with all the other frustrated vacationers but we luckily did not wait until we were called, we jumped in line waited 2 and a half hours and it did not matter because there was no such thing as tender tickets!!!!!! WHAT????? The other poor people did not get off the ship until 2:30 and there was no food left for them to eat. An absolute disaster for being a private island and not having more tenders. AGAIN - we made the most of it and at least got 3 hours in at the beach. We also were not allowed to rent an umbrella on the beach but luckily one of the other guests offered us his.

~ Our last stop was The Bahama's and luckily no problems were experienced there as we spent a fortune to spend the day at Atlantis and had a good time!

On Board these are a few of the things we noticed and cannot help but compare to other cruise lines.

~ The entire trip it seemed almost all areas were understaffed. We came across 3 very public piles of vomit that were not at all being tended to. One at the Garden Cafe we noticed while having lunch. We looked at the table empty beside us only see someone had gotten sick and instead of it being cleaned up the staff just tilted chairs over it to cover it up. GROSS! Once in the hallway by our rooms my friend witnessed someone throwing up and called housekeeping to let them know but it was not cleaned up for a good 2 hours. All the while kids/people walking up and down the hall and either stepping in it or jumping over it! AGAIN GROSS and completely unsanitary considering my friend called to report it. The third occasion was up on the 17th pool deck in one of the public handicapped showers. I went in to cool off only to be told by another passenger not to go in there because someone had gotten sick and no one was around to clean it up.

~ The soap dispensers in every public rest room were impossible to get soap from. It was not just my experience but everyone in my group and other guests commented the same. To the point that the onboard comedian even had it as part of his show. How in the world (when it is SO VITAL to stop spreading germs) do you not have soap dispensers that work??

~ The ship was constantly dirty. Outside by the pool decks, the counters in the main lobby, bars and the floors in the elevators were SO GROSSLY STICKY. Again, it was like they were extremely under staffed.

~ The food was, in all honestly, just edible not enjoyable. I understand it is hard to have a buffet for 3000+ guest but it was not just in the buffet. The free style dining rooms were just mediocre. We luckily had 3 specialty dinning meals and they were excellent, but thought the pricing for kids (not included in the dining package) was obnoxiously expensive. Each family had 2 kids and charging $36.00 per child and an automatic 20% gratuity is just ridiculous. And to not even have a different kids menu in each restaurant was just crazy. My poor kids ate burgers all week because I could not see spending $50 per kid knowing they eat like birds. What kid’s meal costs $36???? Nowhere will you ever find a place charging $36+ for a kid’s meal that is unfairly overpriced for the amount of food a child would eat.

~ The ice cream up in the Garden Cafe never really worked and it was more of a milk shake than soft ice cream. It was never fully frozen.

~ Unlimited drinks should include EVERYTHING and not up-charges for different brands. That is just false advertising all around. I've never ever been on a cruise that charged extra for different brands.

~ The staff and crew did not appear to know anything at all. We constantly were told things that made no sense or were directed to the Box Office, but they were not open and no one else could help us. Anyone at Guest Services (IN MY OPINION) should be able to answer any question. That was never the case. We spent a lot of time up there in line to ask questions only to feel clueless and a complete waste of time. The one gentleman told us we were charged for Burn the House when in fact we were being charged for a different show. It was not just one experience, but any experience we had asking staff a question it was like it was their first week of work.

~ The kids club! We were traveling with 4 kids. Two 11 year olds and two 9 year olds. Every piece of documentation we read before selecting and booking this cruise had two age groups for the kids club and once on board there were 3 groups and our kids had to be separated. We asked multiple times if our two 9 year olds (who will be 10 next month) could go with their older siblings and were told NO WAY AT ALL. Again, this was a horrible experience for us as we went with another family and our kids wanted to be together. Of course the only time they could be together was at 10:30pm and we would have to pay per kids. No flexibility at all. You should update the information so people know that before booking.

~ We stood in line for an hour and a half that Saturday we arrived to book tickets for shows and had our reservations given away to standby before the show even started. If you make a 7pm reservation you should not have to be there by 6:30 or lose your tickets. That makes NO SENSE. You should then tell us the reservation is for 6:30 and not seven. Again 4 disappointed parents and kids.

Obviously it goes without saying that a lot of money and planning went into this trip and to say we were disappointed and at times absolutely disgusted is an understatement. I could not help but to compare it to my most recent cruise on Royal Caribbean (11 months ago) and my other cruising history and hands down Norwegian was a total disappointment compared to the others.

I would never cruise with Norwegian again and or recommend to anyone else interested in cruising.
karen_edwardson’s Full Rating Summary
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Cabin Review

Mid-Ship Mini-Suite with Balcony
Cabin MB 9234
The cabin was a great size and the bathroom was very large. Plenty of closet space for a family of 4. We liked that the second bed in the room was a bunk bed (which we were not aware of when we booked this room) but it worked out great so the kids did not have to share the pull out couch. Beds were comfortable, but wish there was more than 2 outlets to charge items and if you did not leave a credit card/store card in the door (to leave the lights on) your electronics would not charge while you were out.
Deck 10 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

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