We have sailed 10+times with Carnival. Through the years the attention to detail and the desire to make you feel special has gotten overlooked. Wait staff no where near as good, room stewards not as attentive, food not as good or repetitive. This particular shop is VERY difficult to navigate. My wife and I searched for an hour to find the movie theater which is an extra cost. Too many areas are extra. We are going to try a competitor to see the difference. Carnival needs to get back to focusing on the customer and not the bottom line. They tend to be getting more focused on making money than bringing the luxury and pampering to the consumer as they did in the beginning. I realize we have come to expect certain things but the fall off in quality is obvious. I went to a comedy show and remembered almost every line from the same comedian 2 years earlier. SAD