1. Home
  2. Cruise Reviews
  3. Norwegian Escape
Boarding and Disembarkment were chaotic, delayed 5 hours on departure, never notified to delay arrival, didn't get to room until 9PM, no food or drink until 6 PM and we were told to arrive at 10 AM! Suit case did not arrive until 3AM. Twice the daily news letter told us to change our times, but they didn't change ships time. No communication from Crew. Billed for wrong drink at cafe, after complaining, the service rep said she would look in to it, was eventually removed but was not notified by staff. Entertainment was limited, only two good theater shows, nothing interesting during the day. Smoking allowed in the casino, smell was terrible. Departure was delayed, terminal (Manhattan) was a freaking circus. Food was good, especially the specialty restaurants. Too many people, public areas were very crowded and bar service was very slow. Cabin was small for a mini-suit. Excursion was cancelled last minute, no call, just a not left outside the door. Second time and last time sailing with NCL.

Poor rating due to delays, lack of communication from crew, poor entertainment

Norwegian Escape Cruise Review by jfparsio

2 people found this helpful
Trip Details
  • Sail Date: January 2019
  • Destination: Caribbean
  • Cabin Type: Family Mini-Suite with Balcony
Boarding and Disembarkment were chaotic, delayed 5 hours on departure, never notified to delay arrival, didn't get to room until 9PM, no food or drink until 6 PM and we were told to arrive at 10 AM! Suit case did not arrive until 3AM. Twice the daily news letter told us to change our times, but they didn't change ships time. No communication from Crew. Billed for wrong drink at cafe, after complaining, the service rep said she would look in to it, was eventually removed but was not notified by staff. Entertainment was limited, only two good theater shows, nothing interesting during the day. Smoking allowed in the casino, smell was terrible. Departure was delayed, terminal (Manhattan) was a freaking circus.

Food was good, especially the specialty restaurants. Too many people, public areas were very crowded and bar service was very slow. Cabin was small for a mini-suit. Excursion was cancelled last minute, no call, just a not left outside the door.

Second time and last time sailing with NCL.
jfparsio’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Norwegian Escape price drops
250,000+ people have entered their email

Cabin Review

Family Mini-Suite with Balcony
Cabin M2 9800
Cabin was small for a mini-suite, only 18 inches between bed and closet doors, small balcony, two straight back chairs and a small coffee table.
Deck 9 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins