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7,469 Caribbean - All Cruise Reviews

This was a wonderful cruise While the weather was not the best the food staff and ship more than made up for it. Love the cruise line and will definitely do again . It was my birthday during the cruise and I ended up with 4 huge pieces ... Read More
This was a wonderful cruise While the weather was not the best the food staff and ship more than made up for it. Love the cruise line and will definitely do again . It was my birthday during the cruise and I ended up with 4 huge pieces of cake and three bottles of the bubbly!! I The cabin was clean and efficient. The staff were VERY attentive! I can't say enough about the food and the wait staff. The food choices were excellent and met any special needs that we needed. The staff remembered us and were very attentive without being obnoxious. The shore excursions that were included in the price of the tour were very good The ports of call were what we wanted to see and in the cities there was enough time to enjoy the sites I highly recommend Viking cruises and look forward to taking another in the future Read Less
Sail Date October 2019
NEGATIVES Photos cant only get on disc when complained of this manager said only corporate can make modifications and only pkgs starting 1 hundred on up or 19 for 1 Bingo 3 sheets $42 must be 21 but can gamble in casino at 18 Beer ... Read More
NEGATIVES Photos cant only get on disc when complained of this manager said only corporate can make modifications and only pkgs starting 1 hundred on up or 19 for 1 Bingo 3 sheets $42 must be 21 but can gamble in casino at 18 Beer sampling additional and drinks cant ask for a double only a single Lbgq limited to one area and only to limited times that allowed straights to be in same room only advised on a flip screen in one area not on daily itinerary sheet Captain doesn't come down to dinner even on captain dinner night Sushi making class additional and not offered elsewhere on menu. When weather service forecasted that hurricane Dorian was going to hit port same as our return cs did not have any information until 3 days into it and was not announced till 3 days prior to departure date nothing was pre arranged causing hundreds of people to pay more to get off in a different port and make flight arrangements costing more. Limited 18 to 20 have limited things to do for their age group. One pool only deep end no shallow end with small water park. Salt water. putting kids and adults in pool and 3 jacuzzi together. Fancy app for royal however it is not available or supported on the ship Express of the seas They offer a tour of the kitchen but its additional of course. They have a decent comedian show. The ship is small so its easy to find your way around but takes forever for a elevator 2 smoking sections deck 6 and 10 both outside but no smoking in the casino. Future credit is given instead of present credit when on board when Hurricane Dorian kept us out to sea and was only 1 days worth of credit for the hassle of having to change flights, take additional time off work, kids off school and spend additional money that was not planned for. POSITIVES The dinner staff has excellent customer service Shiv and Xiangying were our food servers and they really made our Birthday and Anniversary special. Decent entertainment 80s dancing, karaoke , juggling acts, ragge music (loved the ragge band) the best shows are doable for early dinner but not unless you rush to get to the show from the pm dinner. More shows should be at 10pm not dinner at 8 and show at 9pm. Deals in the onboard shops Nurse and Dr available but times available not so great. Rooms are upgradable for a small charge of 1 hundred on up The room service is excellent and very clean. But we didn't have our beverage pkg cups until we asked for them. Laundry service good but slow Security is good and ontop of things but often I would smell marijuana onboard and sat next to a guy on my tender boat back to the ship who admitted it was in his bag. No issues with the stuff but if you're gonna say that you can't have it onboard then that obviously wasn't being monitored enough. Excursions are very good and easy to book , well organized but additional in cost range from $40 on up in the hundreds. Safety is of their biggest concern this is responsible and good . It would be nice if someone could give better insight to crew and guests in tough weather conditions other than headquarters holding up information till last minute. There is a gym and spa nice there is acupuncture that I showed interesting and helpful if in pain, facials, massage therapy and hair, nails but no sauna, no mineral pool, no steam rooms or hot chairs. The gym is small very busy in the morning and cruise days. Limited equipment and the jogging areas are limited around the deck. There is a rock climbing wall small one but no frills like mini golf or water boarding. Onboard credit is given before you board if your trip is changed example not able to go to Cuba and given credit to encourage people not to cancel. Casino nice but limited poker machines mostly tables. The bar in the casino has the best drinks on the ship. Schooner bar has good drinks the pirate burbon drink was a nice touch. Read Less
Sail Date August 2019
This was the smallest ship we have ever cruised on. There was no problem doing anything on board that we wanted to do. Even with only four small elevators (sign said max capacity of 10...realistically more like six), there was never an ... Read More
This was the smallest ship we have ever cruised on. There was no problem doing anything on board that we wanted to do. Even with only four small elevators (sign said max capacity of 10...realistically more like six), there was never an unreasonable wait time. The dining experiences were all over the top...service was excellent...wait staff were knowledgeable, attentive, and efficient (even though Oceania said tipping was not necessary, we did tip at meals and the bars, and the service was even better the next time we were there). The afternoon tea service was a very nice touch...excellent selection of teas...excellent selection of tea sandwiches, scones, and petite sweets, and there were ample times for seconds (or thirds...) The string quartet playing during afternoon tea made it even better. Probably the only thing that could have gone better would have been the embarkation process. I would easily put the average age of the cruisers on this trip at 60+. At the pre-screening area, there were only a handful of chairs to be had (and a lot of unhappy looking older citizens standing around). As each boarding class was called, they had to negotiate their way through a large group standing around the starting que. Then through the x-ray screening and magnetometer (only one being used of the six available), then the medical paperwork, then the actual check-in where you got your room key card, then on to the ship. There were a lot, and I mean a lot of chairs between the check-in area and the boarding door where lots of people could have been comfortably sitting instead of being uncomfortable in the pre-embarkation area. One day at sea we were notified that the verandas were going to be washed...another day we were notified that the woodwork on the verandas was going to be varnished. Veranda not available for use during these times. Disembarkation was a hurry up and wait process, but, at least there seemed to be enough seats for people. Read Less
Sail Date August 2019
Between me and my wife we have been on 5 ships: this cruise (the Insignia), Anthem of the Seas, Empress of the Seas, QM2 (Britannia Class), and Crown Princess. We have been in inside rooms through verandas. This review is based on both ... Read More
Between me and my wife we have been on 5 ships: this cruise (the Insignia), Anthem of the Seas, Empress of the Seas, QM2 (Britannia Class), and Crown Princess. We have been in inside rooms through verandas. This review is based on both mine and my wife's opinions. Each of the ships have their pros and minuses and each provides a different experience. While we both enjoyed the Empress of the Seas on a Cuba cruise I will not discuss it any further since Cuba is now off limits and I am not sure the experience would be the same. Overall the Insignia is an excellent smaller ship and provided a wonderful experience for our Bermuda cruise. If the itinerary and price was right I would definitely consider the ship for another cruise. However, if we were traveling with children would not consider this ship. Not much for children to do and we did not see many. Of all the ships listed the Anthem is dead last and would not travel on her unless it was practically free. What the Insignia does better than QM2 and Princess is food. The food on Insignia was definitely better than QM2 and Princess. Especially the buffet. On most cruise lines I try very hard to avoid the buffet. The buffet on Insignia is excellent. Sometimes better than the mail dinning room. Excellent sushi most nights. Cooked to order grilled steaks, lamb and seafood (lobster and shrip) plus other options. One night they had fresh grilled tuna and mussels on the buffet. Also on Insignia no matter what stateroom you are in you get a night at each of the 2 specialty restaurants (Italian and Steakhouse). While I heard another couple complain about the food they had in the Italian restaurant I was very happy with both. Breakfast was also amazing in the buffet for breakfast. The other thing I like about Oceania is they do not nickel and dime you for extras. Specialty coffee, non-alcoholic beverages, etc. are included without an additional fee. I thought the alcohol was reasonably priced and good. Also, one night was a captain's reception with free open bar. Service was wonderful everywhere. Loved the string quartet that played evenings. Absolutely wonderful. Now for some downsides that should be expected from a ship this size: - There is more rocking than on the QM2. - While I did enjoy the enrichment activities there are less than on a larger ship, the QM2 excels at this. The QM2 is the ONLY ship I would consider for a trans Atlantic crossing. - While we enjoyed the one show we attended, the ship is smaller and the show area reminds me more of a nightclub than a Broadway stage. - There was one small pool (I think it was heated) and two hot tubs that can get busy on sea days. Embarkation is strictly by level (and annoyance). Also, a bigger annoyance is that staterooms may not be ready until 3 PM. Pack your swimming attire in a carry-on. More important on this ship than others. Something that seems common to all ships, lounge chair hogs were ever-present. Read Less
Sail Date August 2019
I originally chose this cruise because of its itinerary with a stop in Cuba. Well, Cuba was cancelled through no fault of the cruise line, but it was a big disappointment. It's a disgrace that the cruise and travel industry was ... Read More
I originally chose this cruise because of its itinerary with a stop in Cuba. Well, Cuba was cancelled through no fault of the cruise line, but it was a big disappointment. It's a disgrace that the cruise and travel industry was placed in such an untenable position with the cancellation of travel to Cuba. EMBARKATION: I arrived at the port around noon. I was greeted at the bottom of the escalator and sent on my way to registration. The whole process took 10 minutes! CABIN: I had a verandah cabin forward on Deck 6. Since the ship had just been refurbished, everything was still new and shiny. The balcony was roomy with comfortable wicker furniture. The bed was comfy and the linens were luxurious. There were reading lights on each side of the bed. There was a bedside clock that lit up when you touched it so you could see what time it was if you woke up in the middle of the night. The desk had lots of drawer space with multiple outlets. The stool that was furnished for sitting at the desk was horribly uncomfortable! My cabin steward got me a regular desk CHAIR to use. Thank you to Edemeris for getting me the chair. Non-alcoholic drinks in the mini bar were free. There was a big flat screen TV opposite the bed. The bathroom was quite small. The shower was really small. When they refurbished the ship, they should have added an extra foot to the bathroom to enlarge the shower. The night light in the bathroom was nice in the middle of the night. SHIP: I loved this little lady! It was so easy to get around the ship because of her small size. There were lots of seating areas. The casino was small, but adequate for the amount of passengers. The nicest area of the ship was the library. It was just beautiful and very well stocked. The décor was English manor house with big over stuffed chairs and a couch in front of the fireplace. I love the library on ships and I think it's sad that so many ships are doing away with them because they don't generate revenue. One of my daily stops was at Baristas, the coffee bar. You could get specialty coffees and snacks (complimentary) here during the day. There were tables, couches, and chairs to sit at to enjoy your coffee. Another enjoyable activity was afternoon tea at Horizons on Deck 10 forward. Service was impeccable and we were entertained by a string quartet. One nice service was free bottled water given as you left the ship for your time in port. FOOD: I had a few meals at the buffet which were OK, but the buffet is small with limited selections. The outside terrace aft was a very nice place to eat when it wasn't too hot. I liked the Waves Grill by the pool. The burgers to order were great and the mahi mahi was outstanding. There was also a small salad and fruit bar. For dessert, you could have scooped ice cream or milk shakes (complimentary). Room service breakfast was a big disappointment. It was only a continental breakfast menu which I thought was pretty sad for a "luxury" cruise line to offer. I had most of my meals in the Grand Dining Room. While the food was good, I didn't really have anything that knocked my socks off. I do have to say that I'm a meat and potatoes kind of person. I wish they would have opened the dining room up earlier than 6:30 PM for dinner. We ate at Toscana twice and both dinners were very good. We had dinner at the Polo Grill twice and it was very good as well. I thought it was odd, however, that the meat entrée came out and then you had to wait for your sides. I wish they would have just put the sides on the plate with the entrée. ENTERTAINMENT: There was only one show nightly at 9:30 PM. After eating a big dinner, I found this a little late for me. The entertainment was your usual comedians, magician, and revues. There was no morning trivia, it was at 4:30 PM and 8:30 PM. Neither of those times seemed to work for me. If you want big shows, go on the big ships. SERVICE: All the crew on this ship were friendly and helpful. CONCLUSION: As I stated earlier, I loved this small ship, however, I don't know that I would call this a "luxury cruise". I've been on almost 40 cruises on various cruise lines and I don't know if the additional cost of this cruise was worth it. Would I cruise on Oceania again? Yes, if I got a really good price because I love the size of their ships. Read Less
Sail Date July 2019
The Pros: Service in restaurants was very good. Cabin attendants were excellent. The ship and cabin were in excellent condition. The Insignia’s singers were very talented and we enjoyed the shows. The Cons: The food overall was ... Read More
The Pros: Service in restaurants was very good. Cabin attendants were excellent. The ship and cabin were in excellent condition. The Insignia’s singers were very talented and we enjoyed the shows. The Cons: The food overall was a big disappointment.We are comparing it to several cruises on The Insignia from years ago.., not nearly as good as it was. Dinner in GDR was mediocre. We dined twice in the Polo restaurant and the quality of the food was poor. Tuscano was better than the other venues and we dined there 3 times on this 14 day voyage. The buffet area for lunch was crowded and the food was unappetizing... we avoided eating there and either went to the GDR for an ok lunch or had burgers outside near the pool that were acceptable - not great. The itinerary had changed several times after we had booked it. Unfortunately, the ports that were substituted did nothing to enhance the quality of the cruise. Grand Cayman instead of Cuba was a disappointing substitution ... also the port in St. Kitts/ Nevis was a terrible stop as it was their national holiday with most of the population of St. Kitts having left to go over to Nevis to celebrate Emancipation Day. Nobody at Oceania warned us not to take the ferry over to Nevis on this particular day! We wasted an entire day just waiting for a boat to get us back immediately to the ship and away from a crowd which seemed similar in size to the crowd in Times Square on New Years Eve! Why would they have this ship stop there on a major island holiday and not apprise the passengers. When we asked the destination services, they said they had no idea- that’s not acceptable. So not going to Havana as originally booked and a wasteful stop in St. Kitts made for a lackluster itinerary. The casino which my husband looks forward to was extremely inactive. He showed up for the Black Jack tournament and nobody else came. All in all, The Insignia of today does not compare favorably with ship we had sailed on in the past. The food was a big letdown! Read Less
Sail Date July 2019
I have been cruising for the last 20 years and Oceania cruise was the worst of all. This cruise marketed as “Upscale” was nothing but a hype, money-grabber and false advertising of #1 in hospitality. Poor quality of entertainment, rude ... Read More
I have been cruising for the last 20 years and Oceania cruise was the worst of all. This cruise marketed as “Upscale” was nothing but a hype, money-grabber and false advertising of #1 in hospitality. Poor quality of entertainment, rude & obnoxious Cruise Director (Ray) who didn’t know what he was doing and on top of it had an attitude. Besides neither was he seen on board nor there was any representation of him in the first 5 days of the cruise. The itinerary included 2 ports - Bonaire & St. Kitts. Both these islands were practically shut down due to public holiday. They were practically devoid of life with an unscheduled turned-down transportation service. Why would one dock at an island on a public holiday – to get a discount in the docking fees? Absolutely ridiculous. The quality of food whether it was at the buffet or specialty restaurants was only marginally better than other cruise lines and did not justify the high premium price that was charged for this supposedly “Upscale” cruise. In all fairness, the housekeeping & bar staff was quite attentive and saved out trip. What a waste of money - but one never knows unless one tries!!! Read Less
Sail Date July 2019
I first experienced "Your World, Your Way" service on the Riviera in 2017. A 21 day Med cruise, It was fantastic! This was largely due to the fact that Peter Roberts was the Cruise Director and his partner Jason Parsons was the ... Read More
I first experienced "Your World, Your Way" service on the Riviera in 2017. A 21 day Med cruise, It was fantastic! This was largely due to the fact that Peter Roberts was the Cruise Director and his partner Jason Parsons was the Assistant Cruise Director, they were amazing. The food and service on Riviera was also amazing and due to this experience the folks that I met on the Riviera decided to book Insignia 14 day Caribbean. Thank goodness we were with 6 other friends, or we could not have bared the thought of 2 weeks on this ship. Where to start...let's start with the biggest problem, the cruise director! We disliked him so much, we can't even remember his name, we believe it was Ray. We heard the guy on the loud speaker announcements daily and didn't get to see him until day 5. We tried to be friendly with him and one person in our party went over to him to see if he was going to sing at karaoke or not - the Cruise Director was staring at this phone all through the event. He looked up at the person in our group and very sarcastically said - "I hire singers, I don't sing", then went straight back to his phone. All of us were dumbfounded! Believe it or not, it got worse, he then went over to the bartenders and started pointing and laughing at our group - we had no idea why, perhaps he thought his sarcastic remark to a gentleman in our group was funny???? Disgusting!!! Remember, when traveling as a group of 8 on Oceania we spent over 50K for the two week cruise - this type of behaviour should not be tolerated. School children are better behaved! The food quality, in my personal opinion, has dropped since we cruise on Riviera in 2017. On Riviera, the quality and selection were extremely good - especially in the specialty restaurants. On Insignia however they were marginal. My entree in Toscana was horrible - how on earth can you mess up a plate of pasta? The pasta in the buffet was 100% better. I went to culinary school for 2 years, and believe and am qualified enough to remark on the food quality. * The buffet was mediocre and repetitious. * The main dining room was the best place to eat, but again, the quality was not up to par * Bar Services at all venues were quite good This ship underwent a dry dock very recently and it appears they just concentrated on the cabins and updated the furniture and carpet in the public areas. On the pool deck the boards were loose and warped. I watched more than one person take a stumble on it. There were very elderly people on this, you would thing that Oceania would spend the money to fix the teak deck. The ship also looks tired on the outside - lots of rust and Overall - Your World, Your Way - I think not. This will be our last Oceania Cruise. The cost associated for this trip was NOT fulfilled in any way. We have paid much less on Princess, Celebrity and Holland American and no longer see the benefits of this marketed "UPSCALE" line. This line needs to re-think their approach, it's not working any longer. Read Less
Sail Date July 2019
Very nice open ship. It has not stolen his name Seaside , you are very close to the water. Friendly staff. Very high end decoration Cabins have a very good size. The beds are top . Normal size bathroom with real door not a curtain ! ... Read More
Very nice open ship. It has not stolen his name Seaside , you are very close to the water. Friendly staff. Very high end decoration Cabins have a very good size. The beds are top . Normal size bathroom with real door not a curtain ! The closet could have been better placed a it was difficult to slide the doors ( have a look to aida prima , much better designed ) . Good size of balcony with sliding door. Very good dinning options . You can have free room service , which can be great if you take breakfast in your own cabin /balcony to enjoy a bit of tranquility. The food is really great . they should just leave more time between the dishes so you can have a more dinning experience. Free food tour in speciality restaurants was also great . Nice bars and atrium. Entertainment is nice altough it is always a singing performance but with variety , except for the comedy show. Duration perfect 40 min , not to short , not to long . Great slides and waterpark. 5D dinema for 10 dollars and 10 dollars for Zip line is a must do ! Nice Spa, but small ) although a prefer a open spa with a view on the sea (see adida prima ) . Good , but expensive massages. Service is good , bu they should clean up the aft decks close to buffert more often , as the birds are at ports always "attacking" the left overs. With the wind all food and others are on the decks , should be taken care off ! Also only 2 toilets for woman next to buffet could have been doubled . Time at ports can be very short , shore excursions are okay , but organisation is chaotic. Prices are rather expensive for what it is , sometimes we had even to buy on top our own lunch. Went also on Seaview is same ship Read Less
Sail Date July 2019
Oceania (and the government) cancelled out 7 day cruise to Cuba. The cruise was "re-routed" to some obscure ports (Belize/Honduras/Mexico). This 'high-end' (self-proclaimed) cruise line them filled up the ship with ... Read More
Oceania (and the government) cancelled out 7 day cruise to Cuba. The cruise was "re-routed" to some obscure ports (Belize/Honduras/Mexico). This 'high-end' (self-proclaimed) cruise line them filled up the ship with anyone " looking for a deal". Everything from there went down-hill.They pre-booked us into the Miami East Hotel overnight, except they failed to inform us that there is an active construction-zone going on. Boarding was a nightmare (excuse was the "Coast Guard was inspecting"). The "entertainment" got sick, so saw only one so-so show and then some 3rd rate comic and magician and showing Dumbo and Marvel movies was all that was left. The ship's captain decided not to pull into one Mexican port because of "7-8 feet surges". Funny a Celebrity ship was already docked there, so clearly this must have been a corporate decision to save docking fees and cut costs. The ONLY redeeming value on this cruise was the food and dining service. The manager of the Polo Lounge was superb as was the food. Overall, BIG disappointment. Shame on Oceania! Read Less
Sail Date July 2019
A few weeks ago, we cruised aboard MS Insignia. It has been several years since we have been on Oceania (due to retirement plans). We were looking forward to two things: The voyage to Cuba and how the line has fared in the years since ... Read More
A few weeks ago, we cruised aboard MS Insignia. It has been several years since we have been on Oceania (due to retirement plans). We were looking forward to two things: The voyage to Cuba and how the line has fared in the years since we last travelled with them. First things first, the trip to Cuba was cancelled. Not Oceania’s fault, as it hit all the cruise lines hard. We had originally booked a low deck porthole cabin for this trip. Once the Cuba trip was cancelled, Oceania came back to us with a very nice package of monies returned AND possible upgrades. We chose an upgrade (which we paid for), to Concierge level. We spent a few days in South Beach, pre cruise, and then boarded Insignia. We were very pleased with the refurb that the ship had just finished. Beautiful and elegant in all aspects of this small ship. This was our 65th cruise and have been on many lines, but must say that the small ship feel was really nice. Our cabin was a nice size with lots of storage space, very nice balcony and great amenities. We spent more time on this balcony than many other ships from our past. The bathrooms are very small; particularly the shower, but we are not large people, so it did not affect us. Our cabin stewards were excellent, exceeding our expectations. Bottled water was placed in our cabin each day and always kept full. Bottled water is filtered aboard ship and replaced each day in your cabin (included). You can walk the entire length of this ship within two-three minutes. We were on Deck seven, so we were always two decks up to the Terrace Café and Pool, or two decks down to the Main Dining Room. There are two shops, a very tiny lobby and several areas to enjoy drinks or relaxation. The library on Deck 10 was a beautiful place to relax and read. The days of libraries like this on most ships are gone. The Show room area was very spacious and was used for several different events during the voyage. This ship has very limited entertainment. A pianist in the evening, along with a quintet of strings. The main show was always at 9:45 p.m., when most of the ship had gone to bed. The entertainment was okay, but we did not go to more than one show. There is also a stunning view lounge on the upper decks with wonderful views of the ocean. The times we went there to enjoy an after dinner drink, it was usually empty! The FOOD is what we were most anxious to try as we had remembered it being outstanding from a previous cruise. We were not disappointed in any of the venues on board. The two specialty restaurants are included in the price, but you only get one shot at each of them (unless you are a Suite guest). Both Toscana and the Polo Grill were outstanding, each in their own way. The quality of the food, presentation and service were all excellent. The Main Dining Room was excellent too, with a wonderfully diverse menu each evening and great service. Very nice wine lists in all outlets also helped. We enjoyed breakfast in the MDR several times, and again, was top notch. The Terrace Café is the buffet. It is not very big, nor is there a large selection. We did feel, however, that the food offered was very nice quality and we enjoyed it. We especially enjoyed the great cheeses each day (which were not the processed goo that you get on most ships). Sitting outside on the ship’s fantail, was really nice, especially in the Caribbean setting. The pool restaurant served very nice sandwiches and grilled items cooked to order. Also, it had a daily fruit and salad bar, along with some of the best ice cream and shakes at sea. Our ports of call were not the reason we stayed with this cruise after Cuba was cancelled. Key West, Roatan, Belize and Costa Maya (which had to be skipped due to high winds) were all okay. We had been to most of them, so we didn’t do any excursions. I could write many pages about this ship, but need to conclude by saying we look forward to travelling with Oceania again in our cruising future. IF you like the small ship experience, you will love this ship!! Thanks again to all members of the crew that made our week go by way too fast! Read Less
Sail Date July 2019
A simply amazing time being a Suite guest for a week. The western Caribbean itenerary was amazing. The service in the Suite class made all the difference for us. The room size and the service from our steward made us feel special ... Read More
A simply amazing time being a Suite guest for a week. The western Caribbean itenerary was amazing. The service in the Suite class made all the difference for us. The room size and the service from our steward made us feel special everyday. The ability to have daily laundry and dry service was worth it for us. The extra effort by all the staff to make our cruise special was accomplished. The specialty dining and the "class" dining was amazing. Waiter "Oxana" created the best presentations night after night for our table. We will use Princess for our Alaska trip in July 2020. The "Boss excursion in Roatan was an adventure. The trip across the island was a real eye opener for us to see bars and barbed wire on every house and building. The excursion under the water on the scooter was an adventure that could be "Bucket List" quality. We found that the service from the staff was on point everyday. The casino was clean and inviting to the passing guest. The suite is the way to travel on this cruise line. The special attention by the staff is highlighted by the Medallion that is your access point. The staff automatically knows what guest you are and what status you have for that cruise. We are sold on the medallion program as a cruise enhancement. It is nice to have the staff know who you are and what you like simply by seeing the medallion readout on their computers. Read Less
Sail Date July 2019
We chose this cruise because it fit our schedule and we love Princess. The boat is large and clean, the staff is helpful and very courteous, and we see old friends. Princess always takes care of us and we never worry about going to a port ... Read More
We chose this cruise because it fit our schedule and we love Princess. The boat is large and clean, the staff is helpful and very courteous, and we see old friends. Princess always takes care of us and we never worry about going to a port where we might have a problem. We love the entertainment. Matt Barnard the cruise director was absolutely OUTSTANDING! One of his staff, Armando-an old friend of ours, was training to become a cruise director. He deserves it because he is so friendly and makes one feel so welcomed. The food was always great. The lunch in the back of the boat was always great. The fajita meat was so tender and juicy that I ate it for lunch everyday that we were on the boat at lunch time. Cozumel was wonderful and we ran into a tour guide friend that we had been with before. A really nice young man. Belize was great. It was just so wonderful, I wish we could leave right now for the same cruise. Princess does respond to your concerns. Please remember that not all sales personnel are good at their jobs. Ms. Kimberley from South Africa was so damned efficient and so helpful, we were floored. We handed in three cards praising her. We have never handed than many praise cards in before. Ms. Julia (Brazil) got two from us and my goodness was she ever effective! We also praised her in the after action report. This was such a great cruise. Our cabin steward was a little slow but we found out that he had more cabins to clean than other stewards. Getting on and off the ship was smooth and safe. Princess is great with security. Read Less
Sail Date July 2019
The ship was beautiful. We stood in Cabin 11606 it was a balcony cabin. The cabin was good, It was what I expected after seeing pictures online. I was grateful for the storage space under the bed where we put four suitcases. we had four ... Read More
The ship was beautiful. We stood in Cabin 11606 it was a balcony cabin. The cabin was good, It was what I expected after seeing pictures online. I was grateful for the storage space under the bed where we put four suitcases. we had four people in our room, two adults and two children age 16 and 11. The children are too old to sleep on the same bed so we had the beds pulled apart and my husband and I slept on the sofa bed. Surprisingly, the sofa bed was very comfortable and I had a great sleep. The balcony was great as well we watch the sunrise which was beautiful and would relax there after a long day on the islands. My only complaint would be with the beds separate and the sofa bed pulled out to sleep two there was no room to maneuver. Otherwise it wasn't bad at all, I would prefer to have those bunk bed looking beds for the kids, if i looked around I am sure i could have found one but i wanted to stay on the same deck and area as the group we were in. Dining staff was amazing a child in our group had a peanut/tree nut allergy. They made sure everything was safe, allowed him to choose his meal the night before. We did my time dining at one of the dining rooms for the life of me i can not remember the name. Our server Made and Arvin was awesome! Arvin did a lot of magic tricks which was enjoyed by the kids and adults. I loved how they had conversations with us to about the islands, life, family etc. The food in the main dining room was great! My favorite was Day 8 where they had lobster tail! Windjammer food for breakfast, lunch and dinner was also a fav! The staff and food were awesome! I especially loved the hand washing stations..washy, washy...they would say that every time. It baffled me when people would refuse or complain about washing there hands before entering the buffet. Seriously? But the staff always stood happy! I loved the coffee place on the 4th floor in the Royal esplanade, the staff was great! Sorrentos across the way was sooooo delicious! It was not safe for the child with peanut/tree nut allergies though! The buffet had safe pizza so it all worked out. The hidden gem two70 cafe was good and an easy way to skip the line at the coffee place on the 4th floor, it was also nice to look out the beautiful windows in two70. Entertainment and activities was ok, If traveling with kids and families I prefer carnival. If it was just my husband and I with no kids I would do Royal. I felt like carnival had more fun activities shows and entertainment I also felt like the staff of all those including the cruise director was more involved. I barely saw the cruise director and he wasn't that fun! He needs to take a few tips from Matt Mitchum on Carnival. The bar/singing or comedy show entertainment was fun for adults. I thoroughly enjoyed quest put beware it can get very riskay..we saw some crazy things. There was a family quest with kids that was awesome as well! Spectre's cabaret was terrible, the performance and entertainers did a great job singing and dancing but the theme of the story was horrible and weird, our group kept looking at each other laughing and the kids were horrified. We didn't see the gift because of the bad reviews and after watching spectre's cabaret we didn't want to chance it. We will rock you was ok, not what i was expecting but i liked it! Again Carnival's shows are way better! As for the Ifly it was AMAZING one of the best experiences i have had, i wish i did it earlier in the cruise because i would have kept trying! The north star was ok a little scary being up that high in a glass ball but it was a nice view. The flowrider was cool but wear a tight bathing suit or you might lose a top or bottom. Bumper cars, roller skater were fun once but we didn't do it more than that. The kids were a little disappointed there weren't a lot of activities they pretty much played ping pong every day. The seaplex was a nice spot for them and they got to meet a lot of friends, it wasn't over crowded either they were able to play different games without waiting to long. A complaint I have is about the age range they group 9-11 year olds together and didn't have any basketball or soccer tournaments which our kids who were 10-11 years old wanted to do. Our kids are very athletic and would have loved to join the tournaments for 12-15 year olds. As for the Ports Bermuda was beautiful! We went to Horseshoe Bay and stood there all day i loved it! Labadee was pretty cool to, the kids did the aqua park and the slide the food there as ok! Considering it is there private island you had to pay for quite a few things unfortunately. San Juan was ok I use to love it but it was kind of smelly, we did get to go to La Fortaleza which was cool. St. Maarten was ok we stood at the beach and the guys got buckets of 5 beers for 10 dollars which they loved. We also got an umbrella and two chairs for 20 dollars. The shops around there were great too. Overall the ship was beautiful and VERY CLEAN and the ports were just as nice. If you want more family fun or fun in general i would go with carnival. Royal is more uppity and adult friendly. Oh and i don't want to forget to mention my stateroom attendant Jenin was awesome! Always cleaned and was super friendly! Read Less
Sail Date July 2019
We are experienced cruisers, particularly on Princess as this was our 47th Princess cruise. We've been on the Caribbean Princess a number of times and thoroughly enjoyed each one. The ship is well maintained, the crew very friendly ... Read More
We are experienced cruisers, particularly on Princess as this was our 47th Princess cruise. We've been on the Caribbean Princess a number of times and thoroughly enjoyed each one. The ship is well maintained, the crew very friendly and helpful, the food high quality. We were really pleased that a carving station was available in the buffet for lunch every day. When the ship came out of drydock several years ago, there wasn't any carving station at the buffet. That's a big plus for those (like my wife) that are allergic to gluten and dairy. The chef's and headwaiters really go all out in the dining rooms to provide great food for those with different food allergies. Especially the desserts! Since one of our neighbors told us they had a super great time on a cruise with a cabin facing aft, we decided to try it. The noise and vibrations were minor and really not bothersome. It was nice to stand on the balcony and watch the ship's wake. But we missed the views when approaching and when in port, so our experiment will not be repeated. We look forward to the production shows and other entertainment in the theater. We've seen each of the production shows several time but still love to go see them. They never become stale. One of our favorites is Bravo....I'd watch it more than once on a cruise if were available. We were VERY disappointed on the 6th and 7th evenings. The sixth evening we were in Cozumel (10 am-10pm)...with the evening show being one Mexican Folkloric Show. The seventh evening was the final of The Voice of the Ocean. Both evenings ..amateurs putting on a show in the theater...and not even close to being entertaining. We do not pay thousands of dollars to see amateurs at one or two nights of "prime" entertainment. We've been on other cruises where the Voice of the Ocean Final was late afternoon on the last sea day. That's fine, but to have it as the main entertainment for the evening? No Thanks. Our second disappointment had to do with the shops and casino while in Cozumel On a previous cruise with 10am to 10pm, the shops and casino opened at either 6 or 7. Not on this cruise. The other activities available til we sailed were minimal. We have already booked another 3 Princess Cruises and hope that we don't have any amateur nights. Read Less
Sail Date June 2019
Positively surprised to travel again on Caribbean Princess on its 15th year, 12 years after we last travelled on it. The ship was in dry dock for an extensive refurbishment and they did a very good job. The new buffet (marketplace I ... Read More
Positively surprised to travel again on Caribbean Princess on its 15th year, 12 years after we last travelled on it. The ship was in dry dock for an extensive refurbishment and they did a very good job. The new buffet (marketplace I think they call it) is very good, looks fresh and inviting. Had a bad experience being served a lousy steak (or stakes, a porterhouse and an sterling I believe they call it) during our visit to Crown Grill. We find the service there to be slow and the steaks unfortunately were of very bad quality. Likely they were huge, so we could navigate the fat and veins to get a decent amount of ok meat out of them. Did not want to reorder as we did not want to wait another 30 plus minutes for it. Another bad experience we had was with the soda package, which includes juices, alcohol free cocktails and now they say SMOOTHIES. The price was changed from $7 to $10 a day (plus 15% taxes) to “accommodate the changes”, however in no place in the ship you can get a smoothie. Nowhere. The bars will send you to the new “cone and coffee place”, and there they will send you back to the bars, and then repeat. Other than these mentioned negatives, we had a very nice cruise. Staff was great, the food was good, and the ship is very nice. We actually like this older ship better than the newer ones (have been on the Royal and on the Regal). Read Less
Sail Date June 2019
We just finished sailing on the Caribbean Princess and were pleasantly surprised! We have cruised on Disney and RCC previously and we decided to give Princess a try. This was a family vacation with my side and there was 11 of us ... Read More
We just finished sailing on the Caribbean Princess and were pleasantly surprised! We have cruised on Disney and RCC previously and we decided to give Princess a try. This was a family vacation with my side and there was 11 of us traveling all together. My parents are platinum members with Princess and with the dates we had and the price point of summer cruising we chose Princess. Unfortunately, DCL has just priced themselves out for us for summer cruising. Caribbean Princess is an older boat, so keep that in mind. There were only 2 usable outlets in our room (B233 & B237) and they were next to each other, so technically I could only use one at a time. There was no outlet for my flat iron in the bathroom and the hair dryer was in the bedroom. It was an odd layout. I wish there was a usb or outlet next to the bed. The A/C was not as cold as we would like. Now we like to be cold and I would wake up in the middle of the night sweating! We read that if we took the diffuser (the cover) to the air return it would help, and it did. We also had the Ocean Medallion on this cruise (it reminds me of the Disney magic bands). They gave us a lanyard on checking in, but we purchased the wristbands the first day. Highly recommend for kids, but I purchased them as well. It made it so much easier to keep track and the lanyard can get sweaty and hard to keep up with on sea days. It was a bit confusing and hard to get connected to the Ocean Compass app (the app where you could locate others in your party and do onboard texting - no charge). It took us having to go to the internet cafe to get help from the IT personnel. Now my DH, Brother and dad are all in the IT, computer industry and we consider ourselves tech savvy. Apparently, the software/app that Princess uses is not apple friendly and they make it very difficult to use and setup. Princess knows this is a problem and I was told they are working to fix it. There were times I could not find my DH or my SIL while on board. It was nice to be able to text each other without having to pay for the internet/wifi. The one complaint I had was when we had to take a tender to and from Belize City. We boarded a large catamaran to get back on the cruise boat and from the time we hooked up to the cruise boat and the time I got off, it took an hour! That was ridiculous. They only had one line for security and I couldn't believe how slow it was going. It was a bit frustrating, and I felt bad for all the people who had the first seating for dining. And it was a formal night! We had a great cruise! Our stops were Cozumel, Roatan, Belize City and Grand Cayman. We really enjoyed the stops and excursions we took (we did not do Princess excursions). We picked this cruise soley on its dates. Disney will also be my number once choice for cruising, but they are getting to be so expensive that if I want to cruise I just need to look elsewhere. Its hard to compare a Disney cruise with any other cruise line, because they know how to do the shows and kids club like no other! Princess had a great service and overall provided a great experience. 2017 we cruised on Oasis of the Seas with RCL and it was just too many people and too big for me. My kids preferred their "extra stuff" on RCL more, but they will enjoyed their time on Princess. I also appreciated that they didn't try to upsell me on anything during my cruise. On RCL, there was always someone walking around the buffet and ship trying to sell me something or anything, and I did not appreciate that. This cruise did none of that. In fact, I had to ask someone how much the photo package was. No one was walking around trying to constantly sell me something and I really appreciated it. Overall, I would sail Princess again and try out one of its other ships. Read Less
Sail Date June 2019
We were so excited to take our cruise. I have cruised once previously with Princess when I was younger with my family and had great memories. As an adult, I cannot completely say the same. Boarding was very easy and fast. Upon boarding we ... Read More
We were so excited to take our cruise. I have cruised once previously with Princess when I was younger with my family and had great memories. As an adult, I cannot completely say the same. Boarding was very easy and fast. Upon boarding we were notified of a room change, which was great because it was an upgrade. I cannot complain about that! And the window provided a nice view. However, the boat's system was not able to follow through with the change. Our luggage was misplaced, our food credits were lost, the honeymoon celebration was removed as well as my nut allergy information. Additionally, our room was moved to be directly over the anchor which proved to be an early wake up call at a couple ports. All of that aside, we also were told we did not have the sip and sail promotion an hour after boarding. This promotion had been verified through Princess and my travel agent and we overheard the conversation months prior when we had debated about purchasing it. We went to guest services who did not offer assistance with this issue. We then tried calling our travel agent who proceeded to work with Princess offboard. The issue was not resolved until Thursday when we were told of a miscommunication between the travel agent and cruise line. We also had to return to guest services twice to locate our luggage as they did not arrive and we were told by the stateroom steward all were delivered. Guest services said they would eventually turn up and did not attempt to do any more. Luckily, our stateroom steward was great and he personally went and found them for us. The change in room also caused our dining credits to be lost. We were finally able to obtain them through another visit to guest services, however we were rushed and left with limited options for use as only one day was left on the cruise and most dining options were booked. Luckily, the Crown Grill squeezed us in, and they were amazing! Food and staff were great. The change in room also meant our honeymoon package was not carried through. We were able to watch others receive their decor, free dessert, wine, etc. It seemed great. Luckily, another honeymooning couple we shared a table with at dinner was kind enough to share with us. The staff we encountered on the boat otherwise was very kind. The waiters, bartenders, bus boys were amazing! The pools were very nice as were the shows and activities. We loved the movies under the stars as well as the shows, in particular the comedian. The excursions offered by Princess were amazing as the tour guides were very knowledgeable, fun, and kind. The medallions made things very easy however the apps were not reliable. Newer phones are not able to download the apps. I enjoyed the fitness room and offered classes. However, treadmills are only available at certain times which made it difficult to use them. The ice cream parlor and food options around the pools were great. The boat had very nice seating areas to relax in and at multiple places. Overall it was a very nice boat and experience when we decided to just be on a vacation and let the honeymoon stuff go for the sake of enjoyment. Disembarkation was a fast and easy process. Read Less
Sail Date June 2019
Sailed with friends, some of whom had not been to the ports of call. The Ocean Medallion worked exactly as promised and made sailing a breeze. Embarkation, once you get past the TSA, was the easiest I have every experienced and debarkation ... Read More
Sailed with friends, some of whom had not been to the ports of call. The Ocean Medallion worked exactly as promised and made sailing a breeze. Embarkation, once you get past the TSA, was the easiest I have every experienced and debarkation was just as easy. Be careful, the medallion makes it very easy to spend your money! Our only complaint was the excursion in Roatan to visit the Garifuna village was a waste of time. A100 minute round trip ride to see a 10 minute dancing exhibition and taste local bread was not worth the time nor the cost. The dining room was very good with excellent wait staff. The Crown Grill never fails to meet my expectation and well worth the additional cost. All in my party enjoyed the meal and service. If you decide to go to Planks B-B-Q for dinner, go hungry. The portions are enormous and the chocolate cake is one of the best I have ever had. Read Less
Sail Date June 2019
Our very first cruise experience was on the Caribbean Princess in 2005. We fell in love with cruising. The Caribbean Princess has aged well and the changes made are a plus! Ship was in very good shape. Staff were very welcoming. Matt ... Read More
Our very first cruise experience was on the Caribbean Princess in 2005. We fell in love with cruising. The Caribbean Princess has aged well and the changes made are a plus! Ship was in very good shape. Staff were very welcoming. Matt and Kelly, the cruise director and his assistant, were exceptional! The room was updated, clean bed extremely comfortable. Great mix of entertainment. We were kept informed throughout the cruise as to choices, where we were, etc. Plenty of seating by a variety of pools. We do like the extra number of pools. Only complaint was jumping and diving rules not enforced at the Neptune pool. The adults facilitating the games kept other adults from enjoying the pool. Yes we should have complained but Princess should have stopped them. Casino was clean and fun. New addition of Good Spirits bar was enjoyed. All public areas were very clean. We will definitely cruise on her again! Read Less
Sail Date June 2019
We booked this strictly for the Iteneriary. It was a b2b and we would not book b/b again with Fort Lauderdale. Ship was great, service was stellar, food was very good. Enjoyed Planks and Seafood the best. Coffee was HORRIBLE at best ... Read More
We booked this strictly for the Iteneriary. It was a b2b and we would not book b/b again with Fort Lauderdale. Ship was great, service was stellar, food was very good. Enjoyed Planks and Seafood the best. Coffee was HORRIBLE at best ...unless you had coffee package and went to Int. cafe for espresso or speciality coffee's. It is all syrup!! So disapointing to finish off an elegant meal in dining room and served instant syrup coffee. Come on Princess! You used to a classy ship, your standards have slipped. Loved the many lunch and breakfast options, and the Ramen noodles were amazing! Princess needs to revisit it' s excursion providers : prices are very high and snorkel tours only went to areas that have bleached and dead corals with moss growing on them. I booked 7 excursions and not one went to a healthy reef! As an avid snorkeller and booking this itenariary for snorkelling I give Princess excurisons 3/10. There are healthy areas out there, please make sure your excursions people update their locations. I feel for 130 C$ I should have seen some life and served better snacks. Belize tour to the secluded island was okay. Medallions are GREAT, we loved them. They were very problematic to set up but once you bare on the ship it so perfect. I bought the bangle bracelet and wore it all the time snorkelling with no problem and it looks elegant as well. Good move on this Princess! Internet was also terrific and fast. We had 1 device which meant only one person on at a time and sharing unlimited was no problem for us. Bought internet and all excursions ahead of time. Ez air was good too. Read Less
Sail Date June 2019
Early-50s mom cruising with mature and independent 16-year-old girl. Great itinerary to visit my dad in Fla. before boarding. We had a fabulous time, with carefully chosen excursions at all 4 ports and lots of fun or quiet reading in ... Read More
Early-50s mom cruising with mature and independent 16-year-old girl. Great itinerary to visit my dad in Fla. before boarding. We had a fabulous time, with carefully chosen excursions at all 4 ports and lots of fun or quiet reading in between. We never went in a ship pool, and thus avoided any louder kids under 10, but there were not many of those on June 8 week anyway. Indeed the whole ship rarely felt crowded, in part due to the crew's hard work and efficiency. Embarkation and disemb. both a breeze -- major kudos there! Medallions a great value-add that smoothed everything, every day. Loved having my stateroom unlock on my approach, and being able to locate anyone in your party on the many big screens around the ship. FOOD: Don't let any reviews dissuade you on this basis. I'm a major S.F. foodie who cooks a great deal myself--but boarded with "appropriate" expectations for a cruise ship serving 2000+ passengers. I am here to tell you: SOLID job, and sometimes outstanding. Food was reliably very good throughout the week, with lots of variety, including for "traditional" dining. There were just a few disappointing dishes or appetizers, compared with a solid handful that were truly excellent. We never ate in Planks, Steamers, or any other specialty restaurant as there was simply no need. The World Fresh Marketplace (buffet), excursion lunches, the International Cafe and Slice for occasional snacks, and Palm Dining Room had it all covered very nicely. ENTERTAINMENT: Only went to the theater two nights, as we were tired after shore days and 7:30 dinner. Comedian was HILARIOUS (and I went in skeptical)! Really, I laughed so hard I cried. ;-) Production show the first night was good but just not our cup of tea. Never went to casino, but our dining companions did and had a great time. CABIN: We had a big balcony on deck 10 mid-ship---a major plus. Room itself wasn't beautiful to look at (finishes need refreshing), but great beds and amazing amount of storage ... we packed appropriately (not over or under) and never even used two of the desk drawers. Except in the tiny bathroom; there I strongly recommend the cruise trick I picked up online beforehand: a $15 (Target) shoe holder hooked over the bathroom door---presto, 20 clear pockets to hold all your stuff, in easy reach of the shower and sink. PORTS: Had a great time in all. The tour guides work so hard to please! MUST BRING each day: 5s and 1s for tips, other cash for the less commercial vendors who can't take cards, sunscreen, and most importantly: one *reusable* water bottle from home for EACH person, which you should fill with ice and then top with water at World Fresh Marketplace before leaving the ship. Especially in Roatan, the one port with inadequate sources for drinks onshore where you meet your guides, and the most intense sun! We aimed to avoid using disposable plastic bottles, and it was just good to know we had ice water on hand to start each day. Even bringing all that water, we still had to buy Arizona iced teas along the way, in addition to the drinks served with our cooking lesson in Cozumel (awesome!!), catamaran lunch on way back from snorkeling in Roatan (best roast chicken I can remember eating in my life), etc. Caribbean in June is very warm. VIBE/ACTIVITIES: Lots of variety; something for everyone, especially on sea days--though I would have liked to have a yoga class in the mornings. Very recent movies in cabin and on big screen near pool on Lido Deck, for those who want that. Great that they showed Game 6 of the NBA Finals in a big lounge! Average age of passengers 58-62, I'd say, but plenty of older folks and also lots of families. No rowdy teens or heavy drinking, at least that I ever saw going to bed by 10:30 every night. No overselling of art/jewelry/future cruises, and I'm very sensitive to that; we were able to enjoy looking at everything with only mild overtures that we respectfully declined and that was that. Overall I thought it was a great value for the price paid. Having waited a week to write this, the experience has "grown" in retrospect to one I'll think super-fondly of for years to come. Read Less
Sail Date June 2019
Just returned from a fabulous 7 day cruise to Grand Cayman, Roatan-Honduras, Belize and Cozumel. The Caribbean Princess is one of the bigger ones and has just been outfitted with Ocean Medallion. The biggest plus for this is the excellent ... Read More
Just returned from a fabulous 7 day cruise to Grand Cayman, Roatan-Honduras, Belize and Cozumel. The Caribbean Princess is one of the bigger ones and has just been outfitted with Ocean Medallion. The biggest plus for this is the excellent internet service. You can now purchase internet for the entire voyage. It is quick and you don't have to log in and out to save minutes. BUT be sure to purchase on the first day at a greatly reduced price. The ports on this itinerary were excellent - 4 days of non-stop fun. The entertainment on board was fabulous. It was nice to see new shows and entertainers and Princess is really trying to appeal to a younger crowd now with their shows. There was a much younger crown on board than I've previously seen on Princess but there was something for everyone-us slightly older folk and the younger cruisers. I can always count on Princess to deliver a quality experience. Entertainment is one of their specialties with the Voice of the Ocean to culminate a great week of entertainment and game shows/trivia. If there is a choir offered on board, I always join that as it's a great way to meet people. This time you could learn the steel drums and our fellow passengers delivered a really great concert on the final day. Grand Cayman- port is right downtown George Town. I did the tourist things like going to the Tortolla/Rum factory for tastings (very busy place), visiting the town of Hell and going to the Turtle Farm - I really enjoyed them all.Then I bought a brand watch in town - was very grateful for the Princess discount offered to me. Roatan-Honduras-this is a beautiful port made specifically by Carnival Corp. I did a dolphin encounter to Anthony's Key Resort. I loved the small group we had and the fact that our dolphins were in a very beautiful, natural setting. They were very healthy and having so much fun with us. The trainer was excellent. It is only an encounter, not a swim though. Water was lovely and warm. Then back at port, I couldn't resist taking the chair lift to Mahogany Bay beach - a man-made beach resort - I enjoyed the ride so much I did it twice. It costs US$14 at the port or US$12 bought through Princess for unlimited rides. Great views as you are taking the 5min ride and right next to the cruise ship. The beach area is noisy though and appeals to a younger crowd. I was so glad to hear that the port area provides lots of jobs for the locals as this is a very poor island and is an eye opener to see. You need to have compassion for the locals. Belize-the people of Belize are very warm and friendly. I took the tour to the Lamanai ruins. It was the highlight of my trip. You are taken by bus to a boat dock area and taken by speedboat to the Archaeological site of Lamanai deep in the jungle. We did an hour's hike round 4 of the best sites - the Jaguar Temple, the High Temple, the Mask Tempe and the Ball Court. You could climb a staircase they had built to the top of the High Temple - highly recommended - views are amazing. It feels surreal standing on top of a structure that was built over 3000 years ago. Walking trails are uneven so wear good closed toed shoes and it is HOT so bring lots of water. Back at the boat dock we were given a nice lunch of chicken, rice and beans, potato salad and fruit punch - all very welcome after a hot hike. Cozumel-I did a dolphin swim at this port and an encounter with manatees which are sweet, docile creatures. This is a commercial facility that churns out dolphin swims by the thousands each day so, whereas I was glad to fulfill a bucket list item of swimming with dolphins, I enjoyed my gentle encounter at St. Anthony's Key Roatan much more.The port shopping area is teeming with multiple ship loads of people so be aware of the crowds. Overall I chose this itinerary because of the port stops on offer and felt that visiting 4 ports in the 7 days made my trip really good value. Highly recommended. Read Less
Sail Date June 2019
We have taken approx. 7 cruises on Norwegian and always in the Haven. After the second cruise, the Haven has gone down so much that we will never take Norwegian again. It is not worth the money they charge. You can get better and less ... Read More
We have taken approx. 7 cruises on Norwegian and always in the Haven. After the second cruise, the Haven has gone down so much that we will never take Norwegian again. It is not worth the money they charge. You can get better and less expensive accommodations with amenities on other ships offering their version of the Haven. We wrote two requests to Norwegian on their required email site also saying we have still not received our points which would take us to the, or close to, the next level. We called three times and was finally told, 'why are you so worried? You will get them eventually. We are behind' and hung up. It has never taken this long for our points. We put in TWO requests with case numbers. We finally after weeks of waiting received a response to the first inquiry...'THANK YOU, YOUR CASE HAS BEEN NOTED'. Okay do we get our points? still no answer or points. The Haven service has gone down in every respect from the beginning, to the concierge being almost non existent just sitting at his desk in front of a computer not looking up after the first 'greeting' the butler I barely saw unless he knocked with the canape's which are now microscopic and handed me the tray to carry in. The only thing the Haven offers from the other ships is a swimming pool for the Haven guests. It is small and crowded. THAT is the only difference but we will be taking other ships like Celebrity and Princess from now on. We are not worthy even of the points due us for paying thousands for the Haven and getting very bad service. Met other couples who said the same thing. Sad they have changed and treat their loyal clients so badly. The HAVEN may be great for someone who has never taken it before, however one couple we met did just that and swore they will never pay that amount of money again for the Haven. Great disappointment. The food was good but the Haven restaurant never changes its menu so it gets boring. We went to the speciality restaurants almost every night and they were good. Generally the service is good but as I said the special service you expect from the Haven is not there The Spa services were great. That was the best part of the cruise We used the thermal suite but there the pool was cool not warm and it was hard to get a chair. Many were wondering if the salt room was even working at all. The entertainment was good but the same or similar shows on the past cruises he have taken so a bit p, for us at least, not that entertaining. Shopping was nice but not great. Read Less
Sail Date June 2019

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