This is our second but last time on Norwegian Cruises. The last on the Epic was fantastic but the Dawn really disappointed us.
The ship is OK for a mid sized vessel and the room is pretty much as expected. Sadly the lack of customer ... Read More
This is our second but last time on Norwegian Cruises. The last on the Epic was fantastic but the Dawn really disappointed us.
The ship is OK for a mid sized vessel and the room is pretty much as expected. Sadly the lack of customer service let’s the brand down badly. There is also very limited entertainment on board.
Our first taste of the bad attitude was when being herded like sheep at the terminal with security personnel that were outright rude. Onboard the excursion counter personnel acted as if everything was too much effort. One of our party had a stand up shouting match with customer service when the woman was rude.
In the restaurants we had to send cutlery and crockery back for being dirty. When we did this (5 times in 7 nights) only once was there an apology. I’m not nitpicking this either. The last time was at breakfast when I was served yogurt with lipstick still on the glass from a previous patron. Meals in the specialty restaurants are OK but at the buffet and normal restaurants the food is average to poor. Unfortunately we saw a lot of wasted food because a lot of it didn’t taste great.
The last straw was when Norwegian saw fit to charge $3 for a rain poncho that couldn’t cost more than 20 cents, talk about killing the goose that lays the golden egg. Many customers commented on just how poorly that reflects on the cruise line. We also overheard many customers saying “worst cruise ever”. This is sad for the staff members who do try and there are some who are excellent.
Another thing to look out for is their unlimited beverage deal. Bottled water, canned soda and cappuccino are all examples of things that are NOT beverages by NCL standards.
I think the problem is the compulsory service charge. If staff had to perform for their tips they would do a better job. Read Less
My wife and I chose this cruise because it departed from New Orleans, a city we wanted to explore for several days, and because it stopped at two locations in Mexico, a country we had never visited before. The ship was wonderful, the crew ... Read More
My wife and I chose this cruise because it departed from New Orleans, a city we wanted to explore for several days, and because it stopped at two locations in Mexico, a country we had never visited before. The ship was wonderful, the crew normally friendly and competent, the food and drink excellent, and the daily events well organized. We chose a 3.5 hour shore excursion to the Mayan ruins at Chacchoben. This was very well organized and led by a highly informed and well-spoken Mexican guide. On the cruise's negatives for us, smoking is permitted in the casino, at designated locations on deck, etc. This is regressive, unhealthy and annoying to non-smokers. As well, two many of the activities, including the overall cruise were excessively hyped. The cruise director made it sound like we were a floating paradise, with new highs expected daily. Finally, while the quality and variety of music was excellent, volume levels were frequently ear-splitting and therefore anti-social. Around the pool, aggressive techno was often the rule revealing the assumption that everyone would like this kind of music. During performances in the Stardust Theater, the highly skilled dancers appeared on steroids, with every routine completed at breath-taking speed, almost frantically. Again, volume levels were aggressive, bordering on painful. After this first-time cruise with Norwegian, I'd say calm down a little. Cruisers don't need to be constantly revved up, assaulted with sound, and hyped. Overall, the cruise was most enjoyable but with flaws on the entertainment side. Read Less
We choose this cruise because it left out of New Orleans and we are very familiar with New Orleans. We spend the winters on the Mississippi Coast so it was just a short drive over to the port. There was nothing we didn't like about the ... Read More
We choose this cruise because it left out of New Orleans and we are very familiar with New Orleans. We spend the winters on the Mississippi Coast so it was just a short drive over to the port. There was nothing we didn't like about the cruise. Everything went perfectly. The ship itself is breathtakingly beautiful. Our stateroom was perfect for our needs. The food was excellent, especially the Summer Palace and the outdoor section of the Garden Café. (The Asian Noodle place was my least favorite. Food was good but portions were so small. I ordered the salt and pepper shrimp and I only got 5 shrimp and it did NOT come with rice. All those dishes should come with white rice.) We loved the casino and the Spinaker Lounge where we played Bingo. Overall, ALL personnel were highly professional and most courteous. I would do the same cruise tomorrow if I could. We opted to stay on the boat while in port because I wasn't feeling up to par but even that experience was wonderful and so so relaxing. We spent some time down by the pool and some time on our balcony, etc. Couldn't have been any better. THANK YOU for making our experience so memorable. Can't wait to go again. Read Less
A friend has sailed with Norweigan before and highly recommended it. I have to say the service was 5 Star and what impressed me the most was how clean the ship is. Our cabin was always made, we did not wait on anything (food, drinks, ... Read More
A friend has sailed with Norweigan before and highly recommended it. I have to say the service was 5 Star and what impressed me the most was how clean the ship is. Our cabin was always made, we did not wait on anything (food, drinks, clean cabin) and there were always activities each day. This was my first cruise and return to sea after serving in the Navy 20 years ago. Everyone on the Pearl was very friendly and happy to be there which set the mood with me. I was always greeted by staff as I walked the decks which I enjoy and is rare these days. I am already looking to book my next cruise as the value and amenities you receive can not be found in other vacations. I would highly recommend Norweigan to anyone that is looking for a first time experience as this will set the bar. Read Less
We chose this cruise because it was 5 days and it worked well with our schedules, we vacationed with another couple. This was our 7th cruise, 2nd with NCL. Previously sailed on the EPIC. The Pearl is a smaller ship which was recently ... Read More
We chose this cruise because it was 5 days and it worked well with our schedules, we vacationed with another couple. This was our 7th cruise, 2nd with NCL. Previously sailed on the EPIC. The Pearl is a smaller ship which was recently refurbished. Embarkment was a long process of lines which took about 45 minutes until we were able to board the ship. We loved the layout which was easy to navigate and it was very clean! We had a mid ship balcony which we loved! Our room steward did a great job at cleaning our room and taking care of us. We had plenty of room in the cabin and the location was perfect on deck 10 which was close to everything. We dined in the buffet for breakfast, lunches and one dinner. Food was fantastic! Had a great variety, especially enjoyed the Indian and Asian dishes. My husband had eggs benedict every morning. Our favourite spot to sit and enjoy our meals was at the back of the ship in the garden cafe outside. There was a small buffet there as well which had great food! Dining room food and service was good but must admit that the variety in the buffet was better. The ship never felt crowded. There were never any line ups at the buffet or to get into the dining room. Great staff that work hard at refilling buffet and cleaning tables. We were always able to find lounge chairs on the decks. Went in the pool once which was lovely and not too cold. We thought we would miss not having an adult only pool or area of the ship but found lots of quiet places to lounge on sea days. We enjoyed the various singers/musicians who played in the atrium etc. Went to a couple of shows which were good. We did a snorkel excursion in Cozumel through the ship which was very well organized and the staff did a great job and clearly cared about the people taking the excursion. We rented a golf cart and drove to the beach in Costa Maya. Shopping there was typical port shopping which was over priced souvenirs that were the same in every shop. Overall, we loved our vacation on the Pearl and were sad our holiday had come to an end! Highly recommend a balcony room as there's nothing better than enjoying your coffee in the morning or glass of wine before dinner listening to the ship cruise through the water. Areas of improvement would be embarkment and disembarkation. Too many disorganized lineups. Read Less
We used to love Princess, but it is not what it used to be. Guest Services is very inconsistent....a lot of apathetic employees. A real hassle for people with mobility problems, which causes issues for other passengers...very disorganized ... Read More
We used to love Princess, but it is not what it used to be. Guest Services is very inconsistent....a lot of apathetic employees. A real hassle for people with mobility problems, which causes issues for other passengers...very disorganized with little to no signage.A safety issue as well, since no mobility “parking” spaces for wheelchair and scooters, those in that situation just park where they can and we have photos of exits, etc., being blocked and no control of this from staff. Also, the ventilation in the cabin worked on and off, often too hot to sleep in....it was at least 75 degrees at night, which the staff said was totally acceptable...not to us or many, and ther was a lot of complaining about this, and also the fact that there is no cool water for a shower, only quite warm to hot. This is not only uncomfortable, but can be a medical issue to people who are very heated from the saunas, Spa (also no cool water there, for a cool down shower after sauna and steam room use), and being hot from beach and pool as no cool water in showers anywhere. Our cabin Stateroom service was marginal at best. Public bathrooms both on the Ship and their private Island were often dirty, and I personally observed, TWICE, a staff member falsifying the record at the bathroom door, as to when and what time bathrooms were checked. Wasn’t part ofPrincess’s fine of $40 Million Dollars for illegal dumping in the ocean, included the U.S. Justice Dept. finding Princess falsifying records...,read about it on U.S. Dept. of Justice website. I could go on and on with a plethora of problems on this Ship which is very beautiful, but we had so many hassles, I would warn folks to be very cautious about using Princess. Also, they are very slow about fixing things and you have to handle them. Also there were times the front desk would not answer the phone and I had to walk down there in my pajamas. Poor laundry service. Read Less
We chose this cruise for a little R&R in the Caribbean sun. This was our 2nd cruise on Oceania. We enjoyed the first one last year so much we decided to do a similar Caribbean cruise this year. And this year we were even more ... Read More
We chose this cruise for a little R&R in the Caribbean sun. This was our 2nd cruise on Oceania. We enjoyed the first one last year so much we decided to do a similar Caribbean cruise this year. And this year we were even more impressed - so much so in fact, that while on board we already booked next year's cruise with Oceania, this time to Europe.
The cruise started out extremely well. We arrived at the cruise terminal at 11:30 am and by 11:45 am we were seated for lunch at the Terrace Café. We have been on 10+ cruises so far and this was by far the best, most efficient embarkation process we ever experienced.
The attention to detail on this cruise was truly exceptional. The public areas are beautiful and kept in perfect shape. The gym is well equipped and I appreciated that there was bottled water and cold drinks available for after the workout. We had a concierge verandah stateroom so we had access to the private area at the bow of the ship with a hot tub, chaises lounges and all the (non alcoholic) beverages you could want - a really nice spot. The ship had daily (& sometimes 2X daily) interesting enrichment lectures on each of the ports we visited and the history of the region in general. There was no plug for any product or ship services - yay! We thought these lectures were a lovely idea and we really appreciated them. The Captain's reception and party for Oceania Club members are very well done, with flowing champagne and an open bar, not to mention very nice canapés. Another very nice touch was Oscar related....While we were on board the Oscars were being televised. Oceania made a nice theme night of this and had its own red carpet with champagne in the Riviera Lounge, while it showed the Oscar ceremony live, as well as its own Oscar-themed contest. In addition, the next day they played the Oscar winning movie and the day after played the movie that won the best actor award.
As far as food is concerned, the Riviera has the best bread, a French baguette made with "poulichette" flour, on the high seas (& even on dry land), not to mention their croissants and "pain au chocolat" - a real treat. High teas are an experience, including delicious scones with clotted cream and strawberry jam, along with lovely little sandwiches and other pastries, all this in a relaxing setting with a string quartet playing soothing classical music. The food presentation in the MDR and the specialty restaurants is really impressive and the quality of the food is excellent everywhere you eat on board. We would sail Oceania again just for the food! We had so many great meals. In one instance the highlight of the meal was the cheese plate I had (in place of dessert) - the presentation and the different items included were terrific, a definite 10/10. The 72 hour slow cooked beef in the MDR was excellent - I savoured every bite. And the watermelon and duck salad and the miso-glazed seabass in banana leaf at Red Ginger we had the 1st night were fantastic - almost worth the price of the cruise alone. In the MDR, in each of the specialty restaurants, at the Terrace Café and Waves Grill the meals were great. One special treat is having breakfast or lunch out on the outdoor patio of the Terrace Café. On a warm, sunny day in the Caribbean with a light tropical breeze, while in port, with million dollar views in all directions, there is no place I would rather be.
Service was friendly and excellent throughout. Staff are helpful and really want to please. We felt like valued guests, not customers who are being constantly "nickeled and dimed" to death - our experience on another cruise line.
We only took one excursion with Oceania, the Nevis beach break (in St Kitts). The excursion was a lot of fun. Short but good tour of the island, excellent lunch provided with local cuisine (at the Lime Beach Bar) and an hour plus on the beach under a beach umbrella with a local beer, enjoying a gorgeous day on a picture perfect beach. The "catamaran" used to take us to Nevis and back was a father dilapidated party boat that looked like it had seen better days, but otherwise the excursion. was fine. Overall we found the Oceania excursions quite expensive. Consequently, on the one other island where we decided to do an excursion, i.e. St Lucia, we booked the excursion with a private operator, COSOL, and had a terrific day on the island.
The only thing we were not very impressed during the cruise was the entertainment on board, specifically the evening shows. We attended 2 Oceania cast performances and a performance by another entertainer. All easily forgettable. We are basically Boomers, not Get X'ers, but the impression we got was that these shows were targeted to a much older demographic. And there were no night clubs on board where we felt it would be fun to hang out either.
A few reviewers have mentioned the age of the passengers on board. We didn't find it an issue - most people seemed to be in their 50's or 60's and in reasonable health. We saw far fewer scooters, people with mobility issues or oxygen tanks than on cruises on other larger ships with other cruise lines. No folks lining up for rock climbing or zip-lining on board but a nice mix of interesting people nonetheless.
So overall we had an excellent experience - the cruise exceeded our (high) expectations. We loved almost just about everything. We really look forward to cruising with Oceania again. Read Less
Oceania is a "Class Act". You are treated like royalty. Food, service, friendliness, cabin size, cleanliness, choice of ports, etc. are wonderful. You cannot ask for a better cruise experience! All the Specialty Restaurants ... Read More
Oceania is a "Class Act". You are treated like royalty. Food, service, friendliness, cabin size, cleanliness, choice of ports, etc. are wonderful. You cannot ask for a better cruise experience! All the Specialty Restaurants are included in the cruise fare. Our favorite is the Polo Grill. If you like Ruth Chris' Streak House, then you will love the Polo Grill. You can even eat whole fresh lobster at no extra cost.
We have sailed on approximately 50 cruises covering many different cruise lines, but Oceania has the best food and service of any of the cruises. Your are frequently greeted by your name and a lot of the staff know your needs even before you ask for something. I call it "Pure Luxury". The ships are small; less than 700 on the four small sister ships, and approximately 1,200 on the larger two sister ships. Thus, you receive very personal attention. The ratio of staff to passenger is very high.
However, this is not a cruise line for young people or couples that want nightlife like Carnival, NCL, or RCCL. The shows and entertainers are enjoyable, but not spectacular Las Vegas type shows at all. The casino is very small with limited gaming.. There are no children facilities. There is no entertainment for teenagers.
My husband and I will now only travel on Oceania and we are already booked for two cruises in 2019! Read Less
My husband and I salied on the Riviera out of Miami in March 2018. We were in cabin 7114. We enjoyed the speciality dining options. We ate in the main dining room and had a wonderful meal. The food on the 12th floor was delicious and ... Read More
My husband and I salied on the Riviera out of Miami in March 2018. We were in cabin 7114. We enjoyed the speciality dining options. We ate in the main dining room and had a wonderful meal. The food on the 12th floor was delicious and plentiful.
We had been on Oceania Venice to Athens in 2016 and had a great trip. We met interesting people on both cruises. Enjoyed the atmosphere of the ship. Entertainment is not good. They should invest in movies under the stars to give cruisers some choices at night. The cabin is a good size. The staff is very pleasant. We enjoyed having soft drinks included in the pricing. The library is a wonderful relaxing place. We didn't visit the casino but it was good to know it was an option for us. The cooking school and the art classes are options that a lot of people enjoyed. Overall it was a great cruise and worth the money! Read Less
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