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Cruise Ratings
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Sail Date: May 2018
This was our first time on a ship and we were both pleasantly surprised. From the initial boarding of the cruise until we disembarked the staff and service was fantastic. The line moved quickly and we were directed with friendly faces. ... Read More
This was our first time on a ship and we were both pleasantly surprised. From the initial boarding of the cruise until we disembarked the staff and service was fantastic. The line moved quickly and we were directed with friendly faces. After boarding our room wasn't ready but we were welcomed to explore. We walked through deck floor and spoke with some of the staff and looked at all of the decorations. The ship had just been updated and it was beautiful. Once our room was ready we went out to explore. The pool areas band was great. The atmosphere was lively and even though the bar was busy they were attentive to everyone. The ship was clean and well maintained. We visited several of the restaurants including Giovanis, Izumi, and the Saphire room. The food was delicious and the servers were great. Throughout the time we had Ben & Jerry's and Starbucks. At night the entertainment was fantastic including the 70's promenade with the staff. The crowd was excited continued to party into the night at the deck party. I greatly enjoyed our time and have already recommended this ship to others. I've already begun planning our next cruise with Royal. Read Less
Sail Date: May 2018
This was my first time on a cruise. My boyfriend and I booked it together. My boyfriend read more about this ship then I did. Overall the service was amazing. We came to our suite and had funny cute towel designs on our bed. The employees ... Read More
This was my first time on a cruise. My boyfriend and I booked it together. My boyfriend read more about this ship then I did. Overall the service was amazing. We came to our suite and had funny cute towel designs on our bed. The employees majority learned our names and faced. This made us feel extra special as we would try to brighten their day as well. We had no idea some restaurants were complimentary. For the past two days we attended the open buffet on the 15 floor. Anyone who books please read the flyers as we just let it on our stands. However, costa maya and Belize were not at all what we expected one was a man made beach and full of seashell which was uncomfortable to walk in. And well costa maya was literally a waste of time just shops. I come from miami were our beaches are better than Belize and even our sands. I expected to be able to travel throughout the country like Honduras and Mexico. The drink one the cruise were expensive and the upgrade suite with balcony was really not an upgrade. Be ware of betting extra for nothing. When your final day arrives don’t be in a hurry to leave because it was a huge disorganized line in which people from the elevator skipped all who were already waiting for minutes in line. Sit and enjoy some food before embarking. Read Less
Sail Date: May 2018
First time on norwegian cruise lines, very impressed with food and entertainment! This was our 18th cruise and the food was better than any of our previous cruises, especially on the buffet, the variety was top notch. And if you’ve ... Read More
First time on norwegian cruise lines, very impressed with food and entertainment! This was our 18th cruise and the food was better than any of our previous cruises, especially on the buffet, the variety was top notch. And if you’ve ever heard someone joking about how cruise ship entertainment is bad, they were definately talking about another cruise line. It looks like norwegian spared no expense in providing excellent entertainment! Our favorite show was “the million dollar quartet”. And “burn the floor” was another favorite. Our stateroom was clean and well maintained, but our balcony was tiny, compared to any of our previous cruises. One other thing we noticed was how narrow the hallways to the staterooms were. When meeting someone going the other way, sometimes we-needed to stop and let them pass before going on. I’m not sure if all norwegian ships are laid out this way, but it took some getting used to. Otherwise a great cruise! Our favorite stop was harvest cay! It took norwegian 5 years to complete, and spend untold millions of dollars to develop. If you’re not impressed with harvest cay, nothing will impress you. Read Less
Sail Date: May 2018
This was mine, and my husband's third time on the Getaway. We have also been on the Epic, but were not fans of the bathroom layout. We chose the Getaway again because of the energy onboard, layout of the ship and staff responsiveness. Part ... Read More
This was mine, and my husband's third time on the Getaway. We have also been on the Epic, but were not fans of the bathroom layout. We chose the Getaway again because of the energy onboard, layout of the ship and staff responsiveness. Part of everyone's Christmas gift this year was a family cruise....including our three grown children and 2 grandchildren ages 18 months and 3 1/2 year old. Pre Cruise we stayed at the Hilton Garden Inn Dania Beach and can not say enough about how accommodating they were for us (traveling with the little ones). The accommodations were fine, and we made use of the pool area as well. We purposely planned the stateroom locations, in one area of the ship, but not right together, allowing for each to have a more personal cruise (since this was a first for them), meeting up with one another on board sporadically, or as planned for shows. The first show we did was the Cirque Steam and it was FABULOUS, holding the attention of even our youngest! Would recommend this show to anyone contemplating it. The performers were just awesome!!! The only issue would be that the seating could be better (we saw this on the Epic in December of 2017 and seating was fantastic). Burn the floor and Million Dollar Quartet were riveting performances and also highly recommended for all age groups! Our room Steward Yenie, was amazing! We so appreciated her hard work, dedication and of course the towel animals......daily and awesome.....my fav: was a monkey hanging around:) The only real issue our children had was that the pool was "not big enough"....and yes there were chair hogs, but it doesn't phase me, as we are up early and out to a chair lounging around until at least lunch time on sea days (I don't use the pool). The fam used the slides, mini golf, the plank and rope course and had a blast. The kiddies loved the kiddie pool (with the exception of an abrupt closure one day......it happens!). We did not do any upscale dining, finding that Taste/Savor/the Tropicana and O'Sheehans were fine for us! Can not stress enough, how much we enjoy the FREESTYLE cruising....and must say it will be hard to wait over 200 days for our next cruise on NCL JADE December 7-17-Southern Caribbean :) Read Less
Sail Date: May 2018
I chosed this Cruise because the Norwegian Getaway is one of the newest ship's on water. Everything on the getaway was up to date so you get more "bang for your buck", and when I did further research on the Norwegian Cruise's I ... Read More
I chosed this Cruise because the Norwegian Getaway is one of the newest ship's on water. Everything on the getaway was up to date so you get more "bang for your buck", and when I did further research on the Norwegian Cruise's I learned that the cruise line owns private Resorts at some of the locations that I attended so I felt more secure with going on this Cruise. The food at the specialty restaurants was great. I from Chicago so i really appreciated the steak houses that was on board. The vibe of the ship was great everyone on board was on the ship to relax and have a good time. The boat entertainment was on point. As many people that was on board the ship still felt comfortable in not over crowded. I'm 26 years old and i enjoyed the scenery and night life of the ship. I travel alot and this was the best way to go to multiple cities in the Caribbean, and once we docked on land there was plenty of things to do via excursions or just adventuring out on your own. I would do it again and again. Read Less
Sail Date: May 2018
The cruise itself was amazing. It was my first cruise and I can admit I really enjoyed myself. My boat offered many amenities. The service at the bar was slow most times. It seemed short staffed. 3000+ people on the cruise and 2 bar ... Read More
The cruise itself was amazing. It was my first cruise and I can admit I really enjoyed myself. My boat offered many amenities. The service at the bar was slow most times. It seemed short staffed. 3000+ people on the cruise and 2 bar tenders at each bar causes a lot of frustration at times. The Sunset Bar bartender would not serve us 2 out of 7 days. The bartender would serve the people he was most familiar with and the people who tipped the most. Which left us without a drink because we were new. The house keeper that was assigned to my room was the absolute worst. Most days our room wasn't cleaned and he explained that if we left things out even a purse on the bed. He was not to touch any of our items so he didn't clean the room at all. Even if that's true. I understand. The last day of the trip the housekeeper knocked on the door around 920am and my room mate answered he immediately started yelling you have to go! Its time to get out the room. You suppose to be gone by 9. He then propped the door open with a door stopper. My other room mate and I were both naked and I was getting dressed and she had finished taking a shower. The felt very disrespected that someone would prop the door open while we were naked.I have NEVER been treated in such a manner. The disrespect I felt was horrific and my privacy was taken away. I reported the housekeeper and wrote a complaint. No one seem to care at all. Read Less
3 Helpful Votes
Sail Date: May 2018
My DH and I just returned on Sunday. We are in our 50's and this was our 20th cruise in 15 years and our 4th cruise with NCL. We thought we preferred NCL and now we are not sure. We started this cruise very burnt out from work and more ... Read More
My DH and I just returned on Sunday. We are in our 50's and this was our 20th cruise in 15 years and our 4th cruise with NCL. We thought we preferred NCL and now we are not sure. We started this cruise very burnt out from work and more tired than usual, maybe that is contributing to our disappointments, hard to say. Did we not notice these things before or did they not bother us before? Who knows. Embarkation - very smooth. Arrived at 10:30am and were on board at 11:30. Cabin - Balcony 9784. this where where we really saw the age of the ship. The linens were dingy and not bright while, the carpet was stained and tattered looking. The bath linens were fine but every beach towel we encountered during the week, and we had 2 new ones every day, were stained. Very disappointing. The bed was exceptionally hard. The tv remote only worked from one side of the bed due to the layout. It was functional, plenty of storage but disappointing. We are the rare cruisers who spend quite a bit of time in our cabin than out so these things are important to us. Public Rooms - all in great shape, saw no issues at all. Unfortunately many of the chairs in the atrium require a pillow due to how deep they are and there were not enough pillows. People would go around taking 2-3 for themselves to try to make the chair more comfortable. This happened daily. It's a great place to relax as the entertainment comes to you but due to the chair situation it was harder to enjoy than it needed to be. Get better structured chairs or more pillows. WiFi - I purchased the social media package and it was fine but never fast enough to watch videos posted on instagram or FB but it got the job done. Buffet - always clean, never had trouble finding a table, even during busiest times. The food is average buffet food. Nothing exciting but nothing terrible. Biggest complaint is absolutely no variety in breakfast day-to-day and little variety at lunch. Main dining room - only ate here once and it was fantastic, portions were great, taste and temperature were perfect, staff were great and there was no wait. We ate here our last night. Cagneys was amazing as always. We ate here 3 times. Teppanyaki was very good. We ate here twice and had 2 very different experiences. We were there the first night of the cruise and the chef was engaging, funny, loud, etc. Everything you expect. The 4th night we had a different chef and he was quiet and not engaging at all. But the food was excellent both times. They use a ton of garlic, more than land based restaurants of this style, just FYI. Random comments: We changed time zones 5 of the 7 nights! When did they start doing this? It was crazy, just when your body tried to adjust you lost another 2 hours or gained 2 hours. It was challenging to say the least and really frustrating. I hate that on this ship there is no buffet outside. I agree with no dripping swimsuits in the buffet but then provide a way to have something, anything, outside without having to dry off and put outer clothes on. Most lines atleast have a burger/hot dog/pizza station outside. TV and movie selection is horrible. I don't cruise for these items but it's nice to watch a little tv before bed maybe, or watch a movie while it is raining. No one had ever heard of the movies before and the tv shows were lacking. They also don't really use the outdoor movie screen, something we really enjoy on other lines. Did we have a good time? Absolutely. Will we cruise again? Absolutely. But we might start looking back at other cruise lines instead of sticking with NCL as we thought we were going to do. Read Less
1 Helpful Vote
Sail Date: May 2018
Flew into FLL and stayed at Hilton Garden Inn. from there we were able to take the SAS shuttle to the Miami port (We did this because we had our 2 year old and did not want to bring a car seat) The ship was great. It didn't seem ... Read More
Flew into FLL and stayed at Hilton Garden Inn. from there we were able to take the SAS shuttle to the Miami port (We did this because we had our 2 year old and did not want to bring a car seat) The ship was great. It didn't seem crowded, even with everyone out and about. There was plenty to do - the pools, H2O, kid splash area, water slides, ropes course for adults and one for kids, mini golf, rock climbing wall, etc. There were plenty of fun activities during the day in the atrium, theaters, art gallery, wine tastings, painting, exercise classes, etc. We ate at the Tropicana every night because our daughter liked the hear the band and dance on the dance floor. The wait staff was very accommodating with getting the food out fast enough for her. However, on our last cruise they were good with seating us with the same waiter or exactly where we wanted - this time not so much. The rooms - just like any other room on the NCL cruises. We had a balcony. We were right next to my parents however it would be nice to have an option to open the balcony so we could have the joined. Maybe a feature they add on another boat. Our Bed in cabin 11892 was TERRIBLE. The steward wasn't as attentive as I would have liked nor was the room or bathroom kept as clean as I would have liked. - Not terrible but could have been better at Roatan we took a tour with 2k's Adventure to see the Monkey and Sloths, chocolate tasting, rum tasting and lunch. Jessica was our guide - she was great! Warning for kids - one of the monkeys nibbled my daughter's arm. They do have their shots and she was not harmed (no marks) but she's 2 and it scared her so it kind of put her off. make sure nothing is in your pockets - those monkeys go in them! haha. Harvest Caye was great!! Def a lot more than I was expecting. Nice big pool, Beach, Kids splash area - all of which my child could go in. Husband and I did the zip-lining there. Even though it's 3 lines - it's still a lot of fun! I saw people doing stand-up paddle boarding, parasailing, snorkeling, boating, ropes course, etc. There were restaurants to eat at, a swim up bar at the pool. Stores to buy stuff and a little Wild Life area to look at butterflies, birds, Boa, etc. I def enjoyed it here - wish we had 2 days here. Costa Maya - we just looked around the shopping area here (got to see the dolphins which was neat) We didn't plan anything here as I was going back to boat to get a 75-min deep tissue massage which was AMAZING!! Cozumel - We got a $60pp day pass (2yr old free) to Allegro Resort. THIS was another amazing day! We took a $20 taxi there [but then an $18 Taxi back?? hmm??] This day pass includes the following: Basically everything the resort has to offer... Food at the buffet for breakfast and lunch, DRINKS!, towels, all the pools, beach, kids splash area, beach activities, tennis courts, playground, etc. I was pretty impressed with my husband's find here. There were NOT a lot of people. I could probably count on one hand the amount of people that were there with us up until lunch. even then, maybe 2 hands after lunch. A great day to spend with the fam! Hope this helps you! anything I forgot please ask! Read Less
Sail Date: May 2018
Second time on the Getaway. The Burn The Floor, Cirque Dreams and Million Dollar Quartet entertainment is high quality. Food in the Garden Cafe and specialty restaurants was excellent. Our stateroom was clean and comfortable, although ... Read More
Second time on the Getaway. The Burn The Floor, Cirque Dreams and Million Dollar Quartet entertainment is high quality. Food in the Garden Cafe and specialty restaurants was excellent. Our stateroom was clean and comfortable, although it had a small balcony, which may be because of its ship location. Embarkation and Debarkation was fast and easy. I had no problems or delays with the internet service. Enjoyed the Thermal Spa everyday for relaxation. As with other spa services, they are pricey compared to similar outside services. The Casino has all the normal games and the slot machines are not payment friendly. Excellent food in the specialty restaurants and main dining rooms. Ultimate beverage package provides sufficient selection for the overall drink(s) selection. The gift shops lack a good selection of souvenir type items and they cater more to the jewelry and watch sales. The cruise destinations were ok and we did our own excursions in lieu of using the cruise line's. Read Less
1 Helpful Vote
Sail Date: May 2018
The old adage “you get what you pay for” has never rang more true... Norwegian dangles free drinks and specialty dining, but the ship was SO POORLY staffed that getting drinks took forever, and specialty dining venues CLOSED ... Read More
The old adage “you get what you pay for” has never rang more true... Norwegian dangles free drinks and specialty dining, but the ship was SO POORLY staffed that getting drinks took forever, and specialty dining venues CLOSED at 9 or 10 pm??? WTH? And the food at the “specialty” level??—really only OK at best. Not worth the trouble of trying to get a table. Ridiculous. Cagney was good, but the Italian restaurant was beyond BAD, and the sushi was a joke. The poor staff was so overwhelmed; they were surly due to the demands of the customers, and the customers were surly due to the inadequate staff!! And to get any plain water was like pulling teeth—ask for a glass and get it if you ask 3 more times, but they highly encourage the $14 6-pack of water... I cruised on the Escape 2 years ago and loved it—I recommended this cruise to 3 friends—sadly. Entertainment—only Burn the floor was worth the wait- Public restrooms were a disgrace. Sad.9796 Disembarkation was a COMPLETE cluster—so insanely disorganized that I thought there would be a riot— Bottom line?? GO ROYAL. You won’t regret it Read Less

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