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Cruise Ratings
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1 Helpful Vote
Sail Date: July 2018
This ship is pretty and because it is new, does not have the usual wear and tear. The dining choices are good (but you basically have to spend extra $ to get a decent dinner). Guys Pig has a good bbq lunch that is free. The bad: ... Read More
This ship is pretty and because it is new, does not have the usual wear and tear. The dining choices are good (but you basically have to spend extra $ to get a decent dinner). Guys Pig has a good bbq lunch that is free. The bad: Havana: We paid significantly more for havana rooms in order to avoid crowds at the pool. But the Havana pool was actually more crowded. It was loud, packed and had no chairs. Not worth it. New elavators: Big swing and a miss here. They SUCK. They take longer, confuse the elderly. The screens used to select floors work poorly. Carnival needs to ditch this system. Beds: the “king” bed is two smaller beds pushed together. But the mattresses push apart, leaving a canton in the middle of the bed. Dining: The main dining room anytime system sucks. You have to check in on a screen far away from the dining room. It is chaos. Long lines, too crowded. Gym: the gym is WAY too small for a ship this size. Read Less
2 Helpful Votes
Sail Date: June 2018
It was my 10th cruise on Princess and even if the itinerary was perfect for relaxation (B2B 14 days Western-Eastern Caribbean) the ship was a major disappointment. ROOM (Inside A323) I was very disapointed with my cabin. I booked ... Read More
It was my 10th cruise on Princess and even if the itinerary was perfect for relaxation (B2B 14 days Western-Eastern Caribbean) the ship was a major disappointment. ROOM (Inside A323) I was very disapointed with my cabin. I booked through Princess site and was aware that it was a connecting stateroom but not that it was a stateroom with bunk beds on the wall! There was no notification about bunk beds on the website, in the booking section. Also, when I arrived on day 1 I noticed that the toilet seat was broken and had to call the stateroom steward to replace it. Still on day 1 we had problem with my tv system. Live tv was not working well: after watching 5-10 minutes the image froze and then tv displayed main menu. I had to call/ go to Guests Services EVERY SINGLE DAY UNTIL DAY 8 in order to get the tv system repaired (technician finally changed tv on day 8). The only answer from GS from day 1 was « we are sending someone ». No apologies. They could have offered me a drink or two for the major inconvenience. No. Nothing. Nada. I cruised on several others companies way cheaper than Princess that offered me drinks for very minor issues. Princess doesn’t know how to keep its customers happy when a problem occurs. SHIP DECOR I was on the Caribbean Princess in 2016 so I can really appreciate the Horizon Court Bistro refurbishing into Fresh Marketplace. The decor is very nice. Silverware are available everywhere in the little trays on the tables which makes it easy to grab what you need even if you don’t have your meal at a table. Great idea! FOOD I was disapointed with the food. In the MDR meals were good despite the fact that is very difficult to get the chef to cook a steak rare... always overdone... My major disatisfaction came from the World Fresh Marketplace. I cruised many times on the Regal Princess and I can see major differences between ships... The Caribbean Princess offers a less wide selection of food. Cafeteria-like desserts, poor choices. Cupcakes? Jell-O? Really? Nothing a little bit fancy or nice-looking. Grandma chocolat cake and pecan pie every two days... Nothing to do with what I experienced on my first Princess cruise in 2015. However I must say that pizza I had at Slice was way better than the one I get on other Princess ships. Good improvement! GYM Only 4 regular bikes (not the spinning bikes). It’s a joke! Gym has too many treadmills and besides that people are running on the promenade deck! That being said, Princess should enforce the no-running rule on the Promenade... COFFE CARD I hate the new coffee card system because you can’t really see how many coffees left you have. And it happened that I had a problem with my room card and the coffee card as well because after ordering 3 coffees barista computer stated that I had only 11 left instead of 12... So I had to go to Guests Services to resolve this... And what was the way to give me back the missing coffee? A Post-it for a free coffee signed by the Guests Services manager! Post-it! Wow! And Princess is telling that Ocean Medallion is coming... I know that Princess wants to get rid of the old paper card because some guests keep remaining punches for years... Instead of using a virtual system that allows Princess to do mistakes like double punch because card is not properly working and then subtract coffees from its guests, why not returning to the good old paper card and simply void it after the voyage it has been bought on? PLANKS BBQ Good addition. Cover charge is ok. Service and food were very good. Poor dessert choices tough. SANCTUARY I went to the Sanctuary 2 times. I was disapointed to learn that chairs by the windows are sold to people who book Sanctuary for the whole week. Despite that I was able to get chairs in the shade. On my first afternoon it was very noisy around because of the adults pool near my spot. I didn’t feel like I was in a « Sanctuary »... I talked to a Sanctuary manager, Diego, and he moved me to a quieter spot. He was very nice to me and even came back later to check if everything was ok. On my second day at the Sanctuary I was happily surprised to see that Diego had already prepared my chair in my quiet spot like he did the first day. Great job! INTERNET Princess internet is very expensive and slow. The Princess at sea app is a good thing but could be improved. DJ I spent a few evenings at the Skywalker Lounge hoping to listen good music. DJ Nicki was by far the worst DJ I have seen on all my Princess cruises. She did’nt talk to the crowd, did’nt interact with people. She just played bad music which was perfect to make the dance floor empty and to get me go to bed early... on June 25th she was late for her show! She arrived at 10:08 PM (show was supposed to begin at 10 PM...) started playing music at 10:10 PM. I saved money on drinks tough so thanks DJ Nicky! HAPPY HOUR On my last cruise in March I learned that Happy Hour no longer exist on Princess. You should seriously reconsider this. Like so many other customers I am not a heavy drinker so I will not buy your Premium Drinking Package. I was enjoying HH almost everyday because I liked the social gathering that it created (and the discount for sure!). Now that it’s gone I buy less than a drink a day so Princess is not making money with me... EMBARKATION/DISEMBARKATION Very well organized and smooth. Overall I will book with Princess again but I’ll do everything I can to sail on the Regal or one of the newest ships. Read Less
5 Helpful Votes
Sail Date: June 2018
We chose this cruise because of timing, destination and the ship. Other Princess ships we have sailed on include Royal, Regal and Island. We stayed at the Embassy Suites the night prior to departure and it was perfect. Walking distance to ... Read More
We chose this cruise because of timing, destination and the ship. Other Princess ships we have sailed on include Royal, Regal and Island. We stayed at the Embassy Suites the night prior to departure and it was perfect. Walking distance to restaurants and last minute shopping, quick and easy Uber ride to port. We departed from Ft. Lauderdale, FL, day at sea, Grand Cayman, Roatan, Honduras, Belize City, Belize, Cozumel Mexico, day at sea then back to Ft. Lauderdale. This was a great itinerary for us stopping at two new ports and we definitely maximized the opportunities. We arrived at the port around 10:30 and were on the ship by 11:15. As Platinum level we are able to take advantage of the port lounge and priority embarkation-very nice!! This is our first time on the Caribbean Princess so after stopping at the spa to sign up for the Thermal Suite week long pass(they only offer 40) it was off to get lunch and explore. Cabins are ready at 1:00 pm and they start delivering luggage as soon as possible. With that said, we always bring our basic toiletries, one change of clothes and a swimsuit just in case our luggage is delayed. We have never had any issues or problems but we like to be ready for anything! Caribbean Princess is a great ship with lots of areas for retreat and quiet inside and out! Outside the way the four pools are separated gives the feeling of being less crowded on the deck. The pool (not sure why they call it a Lap Pool) by the spa and Sanctuary is adults only-very quiet and secluded with teak lounge chairs and comfy cushions. Inside, many of the corridors on the 5th, 6th and 7th floors have great little seating areas and quiet nooks. With all the standard bars, buffets and restaurants there is always plenty to eat and drink. Whether you are lounging poolside or watching entertainers in the Piazza there is always someone to get you a drink and ensure you have everything you want. We did traditional dining and thoroughly enjoyed the dining room-menu had good variety, food was good, service was great. We ate at the Crown Grill one night-excellent steak dinner from start to finish!! Definitely a favorite! We aren't art people so we skipped all of the auctions. Princess has a new program call Detourist but again, we didn't participate but it sounded cool. I booked our own excursions instead of using the ones that Princess offers. Fitness Center was great - plenty of cardio machines, free weights, benches, weight machines and mats. They have spin and a variety of other fitness classes during the week. It is really nice having the spa right next to the fitness center. Spa was great-husband got a massage and we went to the thermal suite every day and it was never crowded, very relaxing!! Shanae the asst. spa manager is fantastic!! Cabin was perfect for the two of us. Queen bed was incredibly comfortable. All the basics-ample storage, hangers, fresh linens, of course clean, fridge, plenty of lights and the balcony was great! There is only one outlet in the cabin so it might be helpful to bring a power strip. The casino was sufficient-we're not big gamblers. Basic table games and plenty of slots. The shows were good-some very talented artists on board. Cruise staff was a blast-up beat, fun and energetic! The views from Skywalkers Nightclub are great!! Someone commented that Caribbean Princess no longer has the cocktail hour for suite, mini-suite, Platinum and Elites-not true. Almost every night special drinks and complimentary hors d'oeuvres are served. At the ports, it is fast and easy to get on and off the ship, very organized. Disembarkation is once again organized and easy. Being able to get breakfast in the dining room on our last day is really nice! I would definitely come back to the Caribbean Princess, we love the layout and design as well as the staff and crew! We already have our next cruise booked with Princess for December-can't wait!!!! Read Less
Sail Date: June 2018
I grew up watching The Love Boat and admiring all the passengers in their elegant clothes. The Princess Cruise Line even has a dress code! Smart casual during the day. I'm not sure if most of the passengers were aware of this fact. ... Read More
I grew up watching The Love Boat and admiring all the passengers in their elegant clothes. The Princess Cruise Line even has a dress code! Smart casual during the day. I'm not sure if most of the passengers were aware of this fact. I've recently been on The Norwegian Jade and the Holland Eurodam. The Carribean Princess is similar, but bigger. It had a huge movie screen on the main deck and ran movies continuously. This was a blessing since most of the entertainment was passenger provided via trivia games, wedding match game, karoake and Voice of the Ocean contest. There were some shows in the small theater, but none were notable. There were excellent musicians in several of the lounges. The Caribbean Princess did have many pluses. The movies being one of them, but the shore excursions being another. They had many different types of excursions at reasonable prices. They also had many restaurants to pick from. Sabatinis was by far the best. Boarding and disembarking was quick and painless. Afternoon Tea was superb and served every afternoon. We had an aft-facing balcony and had breakfast and dinner on the balcony, which I would recommend. The only real dissapointment was the chair hogs who would get up at the crack of dawn to place towels and books on their preferred chairs. ( I was up by 7am & the chairs were claimed.) They did this every day and became upset if people even used the spa pool, which they considered theirs. Management did nothing to prevent this practice. Read Less
1 Helpful Vote
Sail Date: June 2018
I recently arrived from a Princess Cruise Vacation. This was my first time sailing with Princess and I don't think I will ever go on another Princess ship again. Several things happened during my trip that compared to other cruises are ... Read More
I recently arrived from a Princess Cruise Vacation. This was my first time sailing with Princess and I don't think I will ever go on another Princess ship again. Several things happened during my trip that compared to other cruises are unacceptable. First, I had stated it was my anniversary on the Princess website and upon arrival I see other cabin doors decorated (with Celebrate signs or Anniversary signs) but ours was not. Also, I had opted for champagne in our room. When we arrive, I see a note that states we have to call room service for the champagne (so it's not sitting out for too long). This was fine. I called for the champagne maybe over three times between that day and the next (not exaggerating) they never brought us our champagne. At the end, I told them I didn't even want it. I also complained about our room not being decorated and all they said is they could either decorate it now (a day after our anniversary) or bring chocolate covered strawberries. At that point I was somewhat over the whole thing so I told them to forget about it. But then other issues happened. Upon showering, the water in our cabin was cold. I then went to the front desk to have someone check it out and they never came that night (I ended up showering with cold water). It was not till the next day (midday) that someone came and fixed our shower. To our amazement there are two knobs in the shower and they were originally switched that is why the knob could not turn all the way to produce hot water. I was in shock. Another thing, the remote in our room would not work. Flipping the batteries was the only way to get the channel changed. I had to call about this too. At the end all these issues were addressed however these issues should not have even occurred. Complaining about all these issues cost me time from enjoying myself and frustration as many times it would take a day or so for the issues to be addressed. The customer service on this ship was by far the worst I have ever seen. Nothing other than chocolate covered strawberries were done to corroborate for all the mishaps we experienced. The crew did not seem to be hospitable perhaps in helping you find an area of the ship if you seemed lost or for instance, in the pool area, to get a waiter to come to get your drink order was nearly impossible. My partner and I joked about how the service off the ship was better than on the ship. I also saw that the ship was recently renovated, however, the pool/outside area lack in a renovation. The inside was relatively nice, the cabins are pretty spacious, but the outside needs work. See pictures below. Not the cleanest either. Another HUGE issue was the food. Which was one of the biggest let downs this cruise had to offer. The selection was poor and there was at least one thing in every sitting that was not to my liking. I am not a picky eater and have never had an issue with poor food on any previous cruise I've ever been on. So this was a big downfall about this ship. All in all, the cruise experience could've been so much better. The food, the customer service, and the outside area of the ship need major improvement. Entertainment was also average. I do not recommend this ship to anyone. Read Less
Sail Date: June 2018
I live in Ft Lauderdale and love leaving and returning from Ft Lauderdale. I really liked the ship, and especially my room! I was on the 15 th floor - which is where 2 pools, pizza kiosk Ice cream kiosk and Buffet were! And the gym - ... Read More
I live in Ft Lauderdale and love leaving and returning from Ft Lauderdale. I really liked the ship, and especially my room! I was on the 15 th floor - which is where 2 pools, pizza kiosk Ice cream kiosk and Buffet were! And the gym - which is totally upgraded with great equipment was one floor above. I had a balcony and the rooms now have huge hdtv screens with choices of lots of movies, tv, news etc. the ports were interesting- Roatan, Belize, and Caragena. - didn’t get off in Grand Caymen. The bad part was the food in th dining room my table and I ended up sending almost every dish back. One night they had lobster. Being from New England makes me a pro when it comes to good lobster. I don’t know what they served us but I heard they were scavenger lobsters from Mexico. The chef should be ashamed- also. Tried the trout. - big mistake. Could smell it before the waiter put It down! BUT the food in the buffet was great! Read Less
Sail Date: June 2018
Far too many people booked on this cruise. We tried to make dinner reservations for the steakhouse and were told, on the first night, that it was booked for the ENTIRE week. We were only able to see one show as they too were booked for the ... Read More
Far too many people booked on this cruise. We tried to make dinner reservations for the steakhouse and were told, on the first night, that it was booked for the ENTIRE week. We were only able to see one show as they too were booked for the entire cruise. The showroom on this ship is very small therefore reservations are REQUIRED. There was only one POOL area for adults and it was always filled, shoulder-to-shoulder. Hot tubs were not quite as crowded as there were several. The doorway area in our cabin was so narrow that you had to back up when opening the door to let someone in. Apparently, our stateroom was UNDER the showroom area/backstage?, as we could hear either dancers practicing or props for the shows being moved. This happened several times each day. Our toilet NEVER flushed properly even though maintenance was called several times to attempt fixing it. We were NEVER addressed by name by our room steward. We are platinum level on NCL and were treated like first-time cruisers. I called one time to attempt to change my dinner reservation at La Cocina from 2 to 4 and was told rather rudely it was completely booked. We took the other couple with us and we were all seated. There were even empty tables! On the positive side, ZAC, the cruise director, was very energetic. We were provided with fresh towels and extra towels whenever we asked. Le Bistro hostess was very attentive as she had seen my husband previously at the buffet and she recognized him. Disembarkation was VERY easy and quick. The ship left on time from each port. Read Less
Sail Date: June 2018
Restaurants are great. Didn't have any problems with service described by so many in previous reviews. The Tropicana met expectations. The food was pretty good which is all you can really expect from the main dining rooms anymore. The ... Read More
Restaurants are great. Didn't have any problems with service described by so many in previous reviews. The Tropicana met expectations. The food was pretty good which is all you can really expect from the main dining rooms anymore. The Brazilian steakhouse turned out to be our favorite which was a surprise. We were also very pleased with Teppanyaki and Cagney's. Buffet was also decent but somewhat lacking in variety compared to other cruises we've been on. Cirque de Soleil show was extremely good. The biggest downside to the ship is the pool deck(s) layout. One pool which is difficult to access for such a large number of people. Thankfully our teenagers aren't big being at the pool so we spent our time in Spice H2O which is nice but also lacking in water for the size of the space. Overall we paid about the same price for Oasis of the Seas which I would absolutely choose over the Getaway if I had to do it again. Read Less
4 Helpful Votes
Sail Date: June 2018
Overall a good experience. We are so blessed to be able to cruise with our family and enjoy visiting different islands. We totally have the mentally that if you don't have a good time, then that's your fault. You choose your attitude! But ... Read More
Overall a good experience. We are so blessed to be able to cruise with our family and enjoy visiting different islands. We totally have the mentally that if you don't have a good time, then that's your fault. You choose your attitude! But I feel compelled to leave an honest review for people like me that thoroughly research every aspect about a future cruise because I want to make the best choice. I have only sailed on Carnival previously so I can't compare Norwegian with any other line. We were expecting a huge difference from the two lines, but that wasn't our experience. Both lines have many great things about them and both have a few things that we didn't love. But that's true for everything in life. So, here are some of my thoughts about our recent cruise of the Norwegian Getaway: Pros: *Embarkation and debarkation were fantastic for us. This seems to be a hit or miss type of situation and we seemed to hit it just right both times. We arrived to the boat around 11:30 and were probably eating at the buffet around 12:15. Regarding getting off the boat, I think we were in our taxi by 8:00 (self-assist debarkation of course). *The food was good overall. We only ate in the complimentary restaurants. Lots of choices on the buffet. Other reviewers have complained about the monotony of the breakfast buffet, but I don't know what else they could offer. We went to the Tropicana most nights. The kids liked the entertainment. Always music and some guests would dance. The ship's dancers entertained us a few nights. *Water slides and ropes course - awesome! *The Million Dollar Quartet was great! *Howl at the Moon was so fun! Very relaxed atmosphere and everyone feels free to sing along. *We enjoyed the comedy shows. It might be a good idea to make a 9:00 reservation instead of the 7:00 because sometimes dinner takes awhile and you need to be there about 15 minutes early or else you will lose your reservation. *The Escape Room Challenge was a fun family experience, but it was really hard. No one in our session solved the puzzle. I don't think there were enough directions, but I'm not a puzzle wiz, so perhaps I'm not the best judge for the activity. Make sure to go to the box office as soon as you get on the boat to reserve this event, as well as the comedy shows. *The staff was friendly. *The boat is in good shape and decorated nicely. *We didn't experience any issues with crowds or lines too often. *Getting off the boat on the islands was a dream! *We liked that this seemed to be a quieter ship. There wasn't music blaring in our faces all day. *On that same note, it didn't seem like a party boat. People were drinking all day (lots of people must have bought the drink package), but we didn't witness any "drunk off their butts" people. Cons: *I agree with other reviewers that Norwegian nickles and dimes you to death! Examples: You're no longer allowed to bring your own beverages (other lines still do). But a 6 pack of bottled water is $15. Also regarding the Internet, Carnival charged $5 a day for unlimited use. Norwegian was something like $30 a day. *We're not huge TV people, but one thing we enjoy during our annual cruises is to watch a little TV/movies mid-day because that is something we don't get to do at home. Previously there were 2-3 local channels where we could see Miami news stations, prime time TV shows, etc. Norwegian offered one movie channel, one TV channel (but played the same few episodes of Chopped, Say Yes to the Dress, The Goldbergs, and a few other episodes of shows I didn't recognize), a sports channel, 2 CNN type of channels, and several Norwegian channels (shopping, port excursions, etc.). *There isn't a lot of outside space on this boat. Pool area is super small. The railings on most of the floors were too high for my liking. Level 8 has a nice walkway where the railings are at comfortable height. *I utilize the walking track throughout the day, especially during sea days. The Getaway's walking track was fine very early in the morning. But once people come out to lay in the sun, because there is not a lot of outside room, there were chairs everywhere and it was impossible to use the track. Also the track was super slippery in the morning either because of rain the previous night or from the cleaning crew. I witnessed a few runners wiping out so be careful! *Rooms - I referenced it below in the cabin review section. *Typically we see and can communicate with the room steward all throughout the week, but we only had one quick interaction with him the first day. Not a big deal, but we had to search for someone to help us with exchanging towels and had to call to the desk for a working TV remote. Again, not a big deal, just not our typical experience. We had a wonderful family cruise but I'm not sure the increased cost for Norwegian is worth it to us. Hope this was helpful! Read Less
1 Helpful Vote
Sail Date: June 2018
Quite honestly, me and my husband booked our first cruise hoping for a great cruise and it could not be any better. It was fantastic. Every single staff member went out of their way to make our stay the best stay ever. We felt like we ... Read More
Quite honestly, me and my husband booked our first cruise hoping for a great cruise and it could not be any better. It was fantastic. Every single staff member went out of their way to make our stay the best stay ever. We felt like we were eating in 5 star restaurants every night. The food was great and the entertainment wow!!! The Buffet was even good tho we only ate in there a few times. Please, do not miss any shows, if you booked a cruise on the Getaway. Burn the Floor was fantastic. We did several excursions at the Ports and these were very well organized as well. We stayed in room ll818. Very nice room with balcony. It had plenty of space and nice size bathroom. Our room steward Evie, I can't say enough about her. She cleaned our room twice a day. Always made sure we had everything we needed. We had the Alcohol package, my husband did say some drinks were weak, but he just had the bartender add an additional shot. We never had a problem getting a drink at any of the bars. We had no issues whatsoever on our cruise. We loved every moment so much that we will be back next year. Already planning our next! Read Less

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