We chose the Escape for a family vacation after a particular trying year. Booked a year in advance. We splurged on a Haven Forward Facing Penthouse as part of our "treat" to ourselves. First time in any type of suite environment. I can understand why people say "Once you go Haven you never go back". Even with some little glitches, it was the best vacation we have ever taken. The Haven was great! I will say, we really did not use our Butler at all and I used the Concierge more than I ever thought I would. It was just nice to have someone accessible without waiting in line for 20min to ask a simple question of. Having the Haven space to go to to relax vs the general deck was great and the Haven Restaurant offer the Best Meals at sea I have ever had. I even asked about one of the side dishes that my family ordered every night, Scallop Risotto, and they brought me a list of ingr. from the Chef! Service was top notch. We also enjoyed the main area of the ship at night. Le Bistro's meal was fantastic, Loved Cagney's as well. Moderno was not to our tastes but everyone likes something different. Howl at the Moon is where we spend most of our evenings and can't wait to go back on the next trip in Oct 2019. We also had Spa passes and I can't imagine sailing without them. I could live in the Thalassotherapy pool! Napped in a lounger every afternoon there. This was our 3rd trip to Bermuda and I just love it there. Spent a great day at Horseshoe Beach, had a glitch with a Jet ski tour but it all worked out in the end. All in all can't wait to sail on the Escape again even if we are going back to our normal inside room and would highly recommend the ship and the Haven to anyone looking for a fantastic vacation.