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Cabin- Workable, several non-functioning items. Cabin Steward was great. Dining services- We were a group of 10 which had arranged to eat together, and had confirming e-mails. When we got there we were split up. We waited at dining services on the 5 floor which sent us to guest services, which sent us to dining services on the 4th floor, which sent us to dining services on the 3rd floor, where it was recommended that we go to guest services. One manager later, and we were no closer to eating at the time we were told, but we were able to eat at the much less popular, late dining time. Sit down dinners were of good quality and the wait staff were friendly. The buffet (the Windjammer) had different food types every day which was nice. The breakfasts were of very poor quality, with the pancakes and french toast being inedible. On board activities- Varied, but not as plentiful as I've seen on other cruises. We pre-purchased arcade credits, but were unable to use them due to technical difficulties. This was refunded, and we were able to play games on board, at a higher price. Guest services- Useless. They really weren't able to fix any problems, and had no concept of service recovery. There were several ways to fix our problems, none of which were pursued. This was our first and last Royal Caribbean cruise. We have been on 10 cruises total, and this ties for the worst (NCL is the other).

The Motel 6 of the cruise world.

Adventure of the Seas Cruise Review by Genes

3 people found this helpful
Trip Details
Cabin-

Workable, several non-functioning items. Cabin Steward was great.

Dining services-

We were a group of 10 which had arranged to eat together, and had confirming e-mails. When we got there we were split up. We waited at dining services on the 5 floor which sent us to guest services, which sent us to dining services on the 4th floor, which sent us to dining services on the 3rd floor, where it was recommended that we go to guest services.

One manager later, and we were no closer to eating at the time we were told, but we were able to eat at the much less popular, late dining time.

Sit down dinners were of good quality and the wait staff were friendly.

The buffet (the Windjammer) had different food types every day which was nice. The breakfasts were of very poor quality, with the pancakes and french toast being inedible.

On board activities-

Varied, but not as plentiful as I've seen on other cruises. We pre-purchased arcade credits, but were unable to use them due to technical difficulties. This was refunded, and we were able to play games on board, at a higher price.

Guest services-

Useless. They really weren't able to fix any problems, and had no concept of service recovery. There were several ways to fix our problems, none of which were pursued.

This was our first and last Royal Caribbean cruise.

We have been on 10 cruises total, and this ties for the worst (NCL is the other).
Genes’s Full Rating Summary
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Cabin Review

Ocean View Balcony
Cabin 7D 7350
Remote wasn't working. One light was out. Couch was hard.
Other than that, a workable room with adequate space for a cruise.
Deck 7 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews