Pride of America Cruise Review by only2buy
- Sail Date: June 2018
- Destination: Hawaii
- Cabin Type: Balcony
The Aloha Buffet was a nightmare for both of us. It was crowded and unorganized which is to be expected, but made worse because there was no designated area for disabled persons with space to park walkers and wheelchairs. Rather, there were "disabled only" tables scattered around close to the walkways. We actually had an employee come and tell us that we would have to move our walkers out of the walkway. Where did he expect us to put them? Plus, there were no employees walking around to go get things for people or refill drinks, etc. which is common on other cruise lines. I actually saw one older lady with a cain fall down because there was water on the floor. My co-traveler is allergic to onions. There was no information at the buffet about what ingredients each dish contained. When she got tired of eating hot dogs, hamburgers, and making her own "onion free" sandwiches out of whatever she could find, we ultimately gave up and started going to the dining room whenever it was available (but it often didn't open early enough for breakfast before our excursions). And, the waiters in the dining room didn't know which options were onion free. Rather, they had one "allergy" waiter who covered both dining rooms to help those with allergies make the right choices. He, of course, couldn't do it well because he was only one human being trying to service two large dining rooms.
Every evening, we would try to use the hot tubs after returning from our excursions. Around 6:00 pm, employees would start stacking up the chairs and closing down the poolside bars. When I asked about this, the staff member with insignia said that they had to do that in order to sanitize the deck, which was required by law. When I pressed about why this was being done so early, she admitted that it had to be done while the swing shift employees were still on duty; basically because they didn't have a night shift crew anymore. So, we were being denied use of the pool deck because NCL didn't want to pay late night workers to clean it after cruisers were asleep. Also, hot tubs are supposed to be "hot" by definition. We only encountered one that was actually hot one time during our cruise. And, cruisers didn't have access to the temperature controls. I brought this to the staff's attention twice but nothing was ever done. It's the same old corporate greed that I see everywhere. They're all laying off workers and pretending that they can provide the same service with fewer workers who are being paid poverty wages. It was obvious that, at some point, NCL made the decision to sacrifice service for the sake of profits...and it shows. I would not recommend this cruise to anyone over the age of 60, anyone with mobility issues, or anyone with food allergies. If you have no health issues and don't really care about service, then NCL is the cruise line for you. Several days after we returned home, I checked my credit card online and found that NCL had refunded about 2 grand from my card, which I appreciate. But, it would have been nice if they had indicated that they were going to do this. Perhaps, I could have enjoyed the cruise better if I had known that some money was going to be refunded to make up for being left behind. My attitude would have been much more positive if, when we finally made it to the ship in Maui, someone from NCL had met us outside with a complimentary drink, a bellman to take our luggage into the ship, and an apology. But, it appeared to us that nobody cared at all about our ordeal. Total lack of professionalism.
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