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After believing that Scenic was a 5 star river cruise company we were very disappointed with the trip. The dinner on the first night took 2 1/2 hours - every food order was misidentified, hot soups were cold, entrees were cold, ice cream had melted - the worst dinner in my life. We complained and the timing of service improved but the overall food quality was mediocre, the size of the entree portion was miniscule - 1 carrot, 1 small slice of potato and 1 or 2 oz of meat for example. if you just wanted an entree with no other courses you had to wait 1 1/2 hrs. Everybody had to eat dinner at the same time so everything was bogged down. We could only get cabins on the lower level when we booked and they were tiny and claustrophobic and very noisy when trying to sleep due to river water noise on the hull. We had asked twice before the cruise about docking details on Mannheim so we could meet with relatives. The information was wrong and we had to scramble to change plans with a lot of stress. However, the cruise director was terrific in resolving the situation despite the incompetence of Scenic head office. Overall we will never use Scenic again.

Disappointing Scenic Experience

Scenic Jasper Cruise Review by Alan999

2 people found this helpful
Trip Details
After believing that Scenic was a 5 star river cruise company we were very disappointed with the trip. The dinner on the first night took 2 1/2 hours - every food order was misidentified, hot soups were cold, entrees were cold, ice cream had melted - the worst dinner in my life. We complained and the timing of service improved but the overall food quality was mediocre, the size of the entree portion was miniscule - 1 carrot, 1 small slice of potato and 1 or 2 oz of meat for example. if you just wanted an entree with no other courses you had to wait 1 1/2 hrs. Everybody had to eat dinner at the same time so everything was bogged down. We could only get cabins on the lower level when we booked and they were tiny and claustrophobic and very noisy when trying to sleep due to river water noise on the hull. We had asked twice before the cruise about docking details on Mannheim so we could meet with relatives. The information was wrong and we had to scramble to change plans with a lot of stress. However, the cruise director was terrific in resolving the situation despite the incompetence of Scenic head office. Overall we will never use Scenic again.
, The Scenic Team has responded
Dear Alan999, We are very sorry to hear that you found your Scenic cruise on board Scenic Jasper disappointing. The food and service you mention on board does not sound like the usual 5 star service we are known for. I have forwarded your comments onto our customer care team to review, and you can also email us at customercare@scenic.com.au. We are happy to hear though that you found our Cruise Director terrific. Best regards, The Scenic Team
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
Alan999’s Full Rating Summary
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Cabin Review

Cabin 107
Only slightly bigger than the bed. Hard for 2 people to move around. Noisy at night and when boat is moving. Water flushing from rooms above was ver noisy especially when trying to sleep.