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Although we cruise quite a bit (this was our 13th cruise in the last 15 years), we had never cruised with Norwegian Cruise Lines. We selected this cruise because it was a Norwegian Fjords cruise that worked with our family schedule. We were taking an extended family trip including 10 family members ages 13-77. In our cabin was two parents, our 13-year-old son and our 18-year-old son. We arrived in London a few days before the cruise and had a great time there. Then we had a car company deliver us to Southampton on the morning of the cruise. We were in a Haven 2-Bedroom Family Villa with Balcony. Our other family members were in the same. We had cabin numbers 14506, 14508, and 14510. Although we new several perks of The Haven, many others were pleasant surprises. When we arrived at the port, there was a special check-in area for guests of The Haven and you meet Carlos, the concierge right there. He checked us in, gave us a copy of the daily Freestyle newsletter, and since our rooms were not ready, took us into Cagneys (which functions as the concierge lounge for breakfast and lunch on the Jade) for lunch. It was a very easy process. We ate lunch and then found our cabin. It was beautiful. One of the first (and nicest) perks of The Haven suites was The Haven Courtyard. Because of the size of the ship, I was told that only 17 rooms have access to The Courtyard and really only 10 of them use it (the other 7 rooms have their own private decks). This was where we ate breakfast everyone morning. There was a wonderful server who was out there from early morning until midafternoon. He would take our breakfast order and bring it right to The Courtyard. The Courtyard also would have juice, water, coffee, and pastries until midmorning. Then he would switch out the pastries to cookies, M&Ms, and gummy bears in the afternoon, and would bring drinks up from the bar to us as well. All of us used The Haven Courtyard every day for hours. It was a quiet place on the ship to sit and talk or drink, we ate some meals there and at night the grownups had met other Haven guests and sat around drinking and sharing stories. Since this was a Norwegian Fjords cruise, it also was cold and windy out on the main decks several days (and rainy one day), but The Haven Courtyard is covered, so we could still sit out there and enjoy it. The dining on the ship was pretty good. Le Bistro was my favorite restaurant. The food was excellent!! The ship buffet was a pretty typically cruise buffet - however, our kids LOVED the crepes. They ate crepes every single night of the cruise. What I didn't like about dining: 1) the menu did not change at the signature restaurants. Cagney's was the concierge lunch location and they had the same thing every day for 9 days. We mixed it up and only ate there a few times, but it still seemed like there should be different items; 2) O'Sheehan's has a nice menu of "regular" food (guacamole, apple pie, burgers, fajitas, wings, etc), but you are not allowed to get it "to go." You have to sit in the restaurant to eat it. Again, not a big deal, but if you want to take your apple pie to a quiet spot on the ship, too bad. 3) Weirdly, there were gaps when it seemed it was hard to find food (which is strange on a cruise ship). All the ships we have been on previously had places open almost 24-hours a day that served burgers, fresh fruit, hot dogs, desserts, etc. On this cruise, we would get back from a short excursion and want to grab some food (approx. 3-4 p.m.) and the only choices were room service, one small snack buffet (which was always huge lines on days of shore excursions) or go to O'Sheehans (which after some shore excursions is not what we wanted). The activities on the ship were also pretty much the usual cruise ship fare - bingo, lots of spa stuff trying to sell you things, shuffleboard tournaments, etc. Our kids thought all of it was great fun and spent the whole day doing activities. The Jade also has a card room (which was very busy most of the cruise), a casino (likewise, very busy) and a library (which also got used quite a bit). The live shows were pretty good too. The ports were spectacular and the shore excursions were all great and well organized. There are tons of perks to having a Haven room: *the quiet Haven Courtyard, *private breakfast and lunch areas, *butler and concierge to call to arrange everything from spa treatments, shore excursions, dinner reservations, etc. *if you eat in the two main dining rooms and there is a waitlist, you are put at the top of the list *priority disembarkation at every port of call and when getting off the ship on the last day (you do not have to stand in the long lines or get tender tickets) We were worried about the boys enjoying it, but they loved the whole thing. They did many, many of the daily activities, played ping-pong and in the basketball court, went to the shows. They are definitely looking forward to the next cruise. The service is really what made the trip above most others we have taken. I was not sure when we booked this trip if we would use the services of The Haven and was unsure if it would be worth the money. It was definitely worth it and we probably will not cruise NCL without doing The Haven again - it was tremendous.

Loved the Jade and the Haven!

Norwegian Jade Cruise Review by CaptainTina

1 person found this helpful
Trip Details
  • Sail Date: June 2018
  • Destination: Baltic Sea
  • Cabin Type: Courtyard Villa with Balcony
Although we cruise quite a bit (this was our 13th cruise in the last 15 years), we had never cruised with Norwegian Cruise Lines. We selected this cruise because it was a Norwegian Fjords cruise that worked with our family schedule. We were taking an extended family trip including 10 family members ages 13-77. In our cabin was two parents, our 13-year-old son and our 18-year-old son.

We arrived in London a few days before the cruise and had a great time there. Then we had a car company deliver us to Southampton on the morning of the cruise. We were in a Haven 2-Bedroom Family Villa with Balcony. Our other family members were in the same. We had cabin numbers 14506, 14508, and 14510. Although we new several perks of The Haven, many others were pleasant surprises. When we arrived at the port, there was a special check-in area for guests of The Haven and you meet Carlos, the concierge right there. He checked us in, gave us a copy of the daily Freestyle newsletter, and since our rooms were not ready, took us into Cagneys (which functions as the concierge lounge for breakfast and lunch on the Jade) for lunch. It was a very easy process. We ate lunch and then found our cabin. It was beautiful.

One of the first (and nicest) perks of The Haven suites was The Haven Courtyard. Because of the size of the ship, I was told that only 17 rooms have access to The Courtyard and really only 10 of them use it (the other 7 rooms have their own private decks). This was where we ate breakfast everyone morning. There was a wonderful server who was out there from early morning until midafternoon. He would take our breakfast order and bring it right to The Courtyard. The Courtyard also would have juice, water, coffee, and pastries until midmorning. Then he would switch out the pastries to cookies, M&Ms, and gummy bears in the afternoon, and would bring drinks up from the bar to us as well. All of us used The Haven Courtyard every day for hours. It was a quiet place on the ship to sit and talk or drink, we ate some meals there and at night the grownups had met other Haven guests and sat around drinking and sharing stories. Since this was a Norwegian Fjords cruise, it also was cold and windy out on the main decks several days (and rainy one day), but The Haven Courtyard is covered, so we could still sit out there and enjoy it.

The dining on the ship was pretty good. Le Bistro was my favorite restaurant. The food was excellent!! The ship buffet was a pretty typically cruise buffet - however, our kids LOVED the crepes. They ate crepes every single night of the cruise. What I didn't like about dining: 1) the menu did not change at the signature restaurants. Cagney's was the concierge lunch location and they had the same thing every day for 9 days. We mixed it up and only ate there a few times, but it still seemed like there should be different items; 2) O'Sheehan's has a nice menu of "regular" food (guacamole, apple pie, burgers, fajitas, wings, etc), but you are not allowed to get it "to go." You have to sit in the restaurant to eat it. Again, not a big deal, but if you want to take your apple pie to a quiet spot on the ship, too bad. 3) Weirdly, there were gaps when it seemed it was hard to find food (which is strange on a cruise ship). All the ships we have been on previously had places open almost 24-hours a day that served burgers, fresh fruit, hot dogs, desserts, etc. On this cruise, we would get back from a short excursion and want to grab some food (approx. 3-4 p.m.) and the only choices were room service, one small snack buffet (which was always huge lines on days of shore excursions) or go to O'Sheehans (which after some shore excursions is not what we wanted).

The activities on the ship were also pretty much the usual cruise ship fare - bingo, lots of spa stuff trying to sell you things, shuffleboard tournaments, etc. Our kids thought all of it was great fun and spent the whole day doing activities. The Jade also has a card room (which was very busy most of the cruise), a casino (likewise, very busy) and a library (which also got used quite a bit). The live shows were pretty good too. The ports were spectacular and the shore excursions were all great and well organized.

There are tons of perks to having a Haven room:

*the quiet Haven Courtyard,

*private breakfast and lunch areas,

*butler and concierge to call to arrange everything from spa treatments, shore excursions, dinner reservations, etc.

*if you eat in the two main dining rooms and there is a waitlist, you are put at the top of the list

*priority disembarkation at every port of call and when getting off the ship on the last day (you do not have to stand in the long lines or get tender tickets)

We were worried about the boys enjoying it, but they loved the whole thing. They did many, many of the daily activities, played ping-pong and in the basketball court, went to the shows. They are definitely looking forward to the next cruise.

The service is really what made the trip above most others we have taken. I was not sure when we booked this trip if we would use the services of The Haven and was unsure if it would be worth the money. It was definitely worth it and we probably will not cruise NCL without doing The Haven again - it was tremendous.
CaptainTina’s Full Rating Summary
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Cabin Review

Courtyard Villa with Balcony
Cabin H4 14506
We were in a Haven 2-Bedroom Family Villa with Balcony.

Our cabin had our family unit of 2 parents and 2 sons, ages 18 and 13. It was nice that they did not have to share a sleeper sofa for the entire 9-day trip. Our 18-year old took the front bedroom and our 13-year old slept on the sleeper sofa. The rooms could sleep up to 5 children. The front bedroom has a large bed that could sleep two and then there is also a bunk that can be pulled down from the wall. The sleeper sofa could sleep two as well. I am not sure how many occupants NCL has it approved for.

There are two bathrooms - one in the front bedroom that is a traditional cruise-size bathroom, and there is a HUGE bathroom attached to master bedroom. The master bathroom has two sinks, a vanity area with stool and magnifying mirror, a wonderful bathtub that has a huge window so you can soak and watch the ocean or landscape, a shower with body jet sprayers, a handheld shower or a waterfall shower. There was also a canister filled with bath salts to use in your bath, 2 pairs of house slippers and two bathrobes. The bathroom also included the usual items of a hair dryer, shampoos, conditioner, lotion, shower cap, etc. It had a bathroom scale too - but who wants to use that while on vacation! The only thing I didn't like about the bathroom was that the toilet was in its own little room, but the door was clear glass.

The living area was spacious and very nicely decorated. There was a Nespresso machine in the room, as well, which was great for making that early coffee without having to go on deck. All the curtains in the room (as well as the ones dividing off the master bedroom) were very heavy and kept the room very dark for sleeping (which was important on this cruise as we were so far north that the sun did not set until almost midnight and sunrise was at 3:45 one morning).
Deck 14 Suite Cabins

Port & Shore Excursion Reviews