Norwegian Jade Review

4.0 / 5.0
2,048 reviews

NCL did not care about any passenger that did not buy a shore excursion from NCL

Review for Europe Cruise on Norwegian Jade
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happy canper
2-5 Cruises • Age 70s

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Additional details

Sail Date: May 2018
Cabin: Inside

It was a cruise of misinformation. I(and MANY) and others feel as if we were on a practice cruise. Staff could NOT answer simple questions such as... where is an ATM, a bank, a place to exchange money., what do I do when I disembark tomorrow, et.al..While overall the staff was VERY nice, friendly(as expected) the dining room staff seemed to be new/in training. Food was VERY inconsistent in the dining room. Example: prime rib, While VERY tasty, most of it was all fat.Lamb one night was very good;the next it was mutton/gamy There was no theme/logic to the food choices. This was a British Isle cruise. Only once was a native/regional dish served. Otherwise the choices might be German, Italian and Asian or a mix of something else on another night. It was as if the chef was cleaning out the freezer and just happened to serve whatever defrosted that day..Buffet breakfasts were consistently good.

Disembarking was a nightmare. NCL only cared about the people who bought NCL excursions.Times advertised on land were ONLY for NCL excursions. Also we were never informed about what to expect/procedures once we got off the ship Frequently there were long walks to public transportation which involved unexpected lengthy trips(and costly).Once they let us off the ship early(8 A.M.) in a port that did not open until 10 A.M.. We were not even given a weather forecast for the next day;instead we were given the average temperature for that time of the year. I met MANY angry, disappointed passengers. One day the ship made a mistake of holding back non NCL excursion people for a good half hour and of course we all complained among-st ourselves. I would rate my overall experience 6.5. Like "they" say, when God gives you lemons make lemonade.

Cabin Review

Inside

Standard cruise ship cabin. Very clean. Cabin staff very attentive.

Port Reviews

Southampton

Since we were NOT able to find a bank or working ATM, we had an unexpected adventure. We had to hitch a ride to town to get to a bank and ended up seeing lots of the area , cute villages, simply a wonderful time eating in a very local place(fish and chips which was never served in the dining room of the NCL Jade).Also had time to explore by bus(once we had money).

St. Peter Port (Guernsey)

A delightful surprise. Nothing special but picturesque, quaint. Had a lovely time. Enjoyed learning the history.

Cobh (Cork)

Cork(having been there before) could have been exceptionally nice had we had more time.(So much time was spent in getting to/from.)

Greenock (Glasgow)

Unfortunately it rained that day. Based on the advertised time on shore, I had planned a full day. But, due to transportation to/from Glasgow, my day allowed for only one quick adventure.

Edinburgh (South Queensferry)

My third time to Edinburgh and again, due to travel time to/from port, barely had time to see the palace(previous visits queen was in residence). While I was very happy, I was disappointed since I had no time for my favorite dish - Haggis.(N0 Scottish dishes offered on ship.)

Newcastle (England)

The town itself was ordinary . What made our time on shore exceptional was taking a tour of the tunnel. Excellent!!!!!! A real must. So much history and interesting facts/trivia.

Dublin

Been there before. Could have had a great time if we had the time as advertised. Managed to take a Duck Tour which was interesting and fun.

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