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I've been on a lot of cruises and this was my first Holland America cruise. I had heard such great things that I was really expecting an amazing experience. I was seriously disappointed. Our cabin staff and a few other staff members were very nice but we also encountered a lot of rude employees. Every other cruise I've taken I've always been so surprised at how kind everyone is. People make an effort to get to know you and what you like. I can honestly say no one made that effort on this ship. I even had a few members roll their eyes at me after making simple requests. I ordered a drink and got the wrong one. I wasn't mad, it was a simple mistake and when I tried to kindly tell him I had gotten the wrong drink he was really rude to me. Taylor the cruise director was THE WORST! I spoke to several other people on the ship and no one had anything good to say about him. He's rude and very bossy. He took his games very seriously and often scolded people for talking while he was talking. One time people went up front to get papers to play a game and he scolded them for being late and told them to sit down and listen to the rules. I was shocked. I honestly couldn't believe this guy has a job. The assistant cruise directors were much kinder. Overall service was really subpar. It took us over 45 minutes to get burgers at the drive-in. The shows were just ok. The comedy show was HORRIBLE. We walked out, as did many others. The ship seemed like it needed some updating. The carpets were tearing on the stairs. There were a lot of areas that just seemed dated. The club with DJ was open only for 30 minutes every night, what's the point of that? Some positives: The food was amazing, I really enjoyed dinner every night. I also like learning dances from the Mexican Ambassadors, they were great. The cooking shows were fun too.

Pretty disapointing

Oosterdam Cruise Review by purplepanda1212

11 people found this helpful
Trip Details
  • Sail Date: December 2017
  • Destination: Mexican Riviera
  • Cabin Type: Deluxe Ocean-View Verandah Stateroom
I've been on a lot of cruises and this was my first Holland America cruise. I had heard such great things that I was really expecting an amazing experience. I was seriously disappointed. Our cabin staff and a few other staff members were very nice but we also encountered a lot of rude employees. Every other cruise I've taken I've always been so surprised at how kind everyone is. People make an effort to get to know you and what you like. I can honestly say no one made that effort on this ship. I even had a few members roll their eyes at me after making simple requests. I ordered a drink and got the wrong one. I wasn't mad, it was a simple mistake and when I tried to kindly tell him I had gotten the wrong drink he was really rude to me.

Taylor the cruise director was THE WORST! I spoke to several other people on the ship and no one had anything good to say about him. He's rude and very bossy. He took his games very seriously and often scolded people for talking while he was talking. One time people went up front to get papers to play a game and he scolded them for being late and told them to sit down and listen to the rules. I was shocked. I honestly couldn't believe this guy has a job. The assistant cruise directors were much kinder.

Overall service was really subpar. It took us over 45 minutes to get burgers at the drive-in.

The shows were just ok. The comedy show was HORRIBLE. We walked out, as did many others.

The ship seemed like it needed some updating. The carpets were tearing on the stairs. There were a lot of areas that just seemed dated. The club with DJ was open only for 30 minutes every night, what's the point of that?

Some positives: The food was amazing, I really enjoyed dinner every night. I also like learning dances from the Mexican Ambassadors, they were great. The cooking shows were fun too.
purplepanda1212’s Full Rating Summary
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