After two great cruises on the Celebrity Equinox and Silhouette, we decided to try the smaller, older ship because of the itinerary. We certainly enjoyed the cruise and the ports, but things could definitely be improved on the Infinity.
Our cabin was comfortable. Our stateroom attendant was fabulous.
The concierge was amazing and never failed to come through for us, despite how crazy the requests were.
Main room dining was decent and the waitstaff did a great job.
The onboard orchestra was fabulous, and the singers and dancers were friendly and approachable.
The officers were also easily accessible and approachable.
The Celebrity Life activities were amazing. MickeyLive and the Naturalist always had informative presentations. The port reviews were factual and avoided the pitches of other cruise lines.
The Future Cruise team was knowledgeable and helpful and you never had to wait.
Internet: We prepaid for the internet and our login code was supposed to be delivered to our stateroom. It was not and the tech staff in the iLounge was condescending and rude when we asked for it. The internet seemed to crash almost every morning. The free sites (e.g. Celebrity.com) worked, but the authentication server on the ship was down and prevented normal internet use.
Photo Shop: We made the mistake of purchasing the cruise video. The quality was awful and fully 20% was taken up with videos of people having their boarding photos taken. It was a total waste of the DVD, let alone the money we spent.
Guest Relations: There were endless lines at guest relations. The folks working there were either poorly trained or unempowered to solve problems. Usually they forwarded issues on to others rather than solving them. This made the service times extremely slow for routine requests.
Onboard video channels were low resolution and grainy.
The food in the buffet was uninspired and repetitive.
Since we also recently completed a 31 day cruise on the Holland America Noordam, it made comparisons. In general we found that the food on Holland America was more varied. Everyone seemed to be genuinely friendly and helpful. In room comment cards were collected daily and issues were acted on immediately and followed up on. Despite being on a back to back, entertainment was not repeated.
On the other hand, the port information sessions were sales pitches. You had to make an appointment with the future cruise consultant several days in advance and she was absolutely worse than useless except for handing out brochures.
The cabin was spacious, in good repair and comfortable. The shower fixtures were in need of replacement and things were a bit worn in the bathroom in general. There was ample storage space.
The embarkation process was a cattle call, but the excursion was a good value for the money once it started. The scenery was magnificent. The tour guide was knowledgeable. The meal was great. Things were a bit rushed because of the large group.View All 20 Osorno Volcano Reviews
This port call was cancelled because of high winds and the need to tender.
The only complaint was that the tour was schedule to leave at 2:45 PM (and left slightly later). Scenery was breathtaking and the boat was very comfortable. We wish we had just picked up the tour when the shipped docked. It would have been far less expensive with more flexible departure times.View All undefined undefined Reviews
We picked up a city tour at the pier. It was a larger minivan that was packed to the gills. The AC was not adequate for the number of people on board. Fortunately, there were a fair number of stops. Punta del Esta is a resort town and we were visiting in the off season so traffic was non-existent and places were not crowded. We would not pay for admission to the museum, however.
An extremely comfortable bus with a knowledgeable guide.View All 62 City Tour Reviews
This was a four-hour tour. It was enjoyable, but the stop by the bastille was not worth it. The Cathedral there was worth a short visit.View All undefined undefined Reviews