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We loved the itinerary for this cruise. All the ports sounded very interesting to us. This is our third cruise on Celebrity. The Solstice to New Zealand and Australia (2014), the Summit to New England and Canada (2016), and the Infinity to South America (2017). Even though this is only our third Celebrity cruise, we have sailed a minimum of at least 30 other cruises with other lines. The ship for this sailing was the Infinity, sister ship to the Summit. Overall the cruise experience was very nice. However, the ships overall appearance needs quite a bit of TLC. We noticed rust stains in many of the public areas, moldings that were not attached to the windows on the outside, carpet that had duct tape on a tear. These little things should not go unnoticed by the staff of the ship. The entertainment in our opinion has most definitely gone downhill. There were about three excellent entertainers, but unfortunately, there were acts that should never have been appearing. We know that cost is the major factor in running any business. Celebrity has a long standing reputation for being one of the cruise lines that excels on all levels. Unfortunately, on this cruise they did not live up to their reputation. On a positive note, we can't say enough about our cabin stewart. He was always around without you seeing him. He would know when we were not in our cabin, and it would be cleaned immediately. Whatever we asked him for or needed, he made sure we always received it. Zim Zim, thank you so much. A very special thanks to our Concierge Joel. He accommodated us in every way we needed. Since we had Select dinning, we just happened to get the best waiter around. Victor could anticipate any thing we needed before we knew we needed it. Victor you're the best. It would have been nice to see the Captain out and about more. I can count on two fingers that amount of time we saw him. On our New England cruise, our captain was a lady. Captain Kate as she is known. We have never had a captain on any other line like Captain Kate. She was approachable and very much a people person. She wouldn't wait until you approached her, she would always engage the passengers. We were so hoping that she could have been our Captain for this cruise. The food on the ship was slightly above average. We have noticed a decline of better cuts of meat, fish, poultry over that last few years. Being in the waters we were, the fish was just average or slightly below average. That was very disappointing. We feel the reason for this is how it was prepared. Fish needs to be cooked to individual orders (something that really isn't feasible due to the amount of people in the dinning room at one time). We realize that Celebrity is putting more time and money into their bigger newer ships, but they should not lose sight of their other ships and give them the TLC they deserve. PS: The embarkation for this cruise was changed to San Antonio, Chile

Entertainment could have been better

Celebrity Infinity Cruise Review by cookieforme

1 person found this helpful
Trip Details
  • Sail Date: December 2017
  • Destination: South America
  • Cabin Type: Concierge Class 2
We loved the itinerary for this cruise. All the ports sounded very interesting to us.

This is our third cruise on Celebrity. The Solstice to New Zealand and Australia (2014), the Summit to New England and Canada (2016), and the Infinity to South America (2017). Even though this is only our third Celebrity cruise, we have sailed a minimum of at least 30 other cruises with other lines. The ship for this sailing was the Infinity, sister ship to the Summit. Overall the cruise experience was very nice. However, the ships overall appearance needs quite a bit of TLC. We noticed rust stains in many of the public areas, moldings that were not attached to the windows on the outside, carpet that had duct tape on a tear. These little things should not go unnoticed by the staff of the ship.

The entertainment in our opinion has most definitely gone downhill. There were about three excellent entertainers, but unfortunately, there were acts that should never have been appearing. We know that cost is the major factor in running any business. Celebrity has a long standing reputation for being one of the cruise lines that excels on all levels. Unfortunately, on this cruise they did not live up to their reputation.

On a positive note, we can't say enough about our cabin stewart. He was always around without you seeing him. He would know when we were not in our cabin, and it would be cleaned immediately. Whatever we asked him for or needed, he made sure we always received it. Zim Zim, thank you so much. A very special thanks to our Concierge Joel. He accommodated us in every way we needed. Since we had Select dinning, we just happened to get the best waiter around. Victor could anticipate any thing we needed before we knew we needed it. Victor you're the best.

It would have been nice to see the Captain out and about more. I can count on two fingers that amount of time we saw him. On our New England cruise, our captain was a lady. Captain Kate as she is known. We have never had a captain on any other line like Captain Kate. She was approachable and very much a people person. She wouldn't wait until you approached her, she would always engage the passengers. We were so hoping that she could have been our Captain for this cruise. The food on the ship was slightly above average. We have noticed a decline of better cuts of meat, fish, poultry over that last few years. Being in the waters we were, the fish was just average or slightly below average. That was very disappointing. We feel the reason for this is how it was prepared. Fish needs to be cooked to individual orders (something that really isn't feasible due to the amount of people in the dinning room at one time).

We realize that Celebrity is putting more time and money into their bigger newer ships, but they should not lose sight of their other ships and give them the TLC they deserve.

PS: The embarkation for this cruise was changed to San Antonio, Chile
cookieforme’s Full Rating Summary
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Cabin Review

Concierge Class 2
Cabin C2 8096
Average size. In the afternoon we received 4 small canapés and some fruit daily. The best thing about our cabin was our cabin stewart, Zim Zim.
Deck 8 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews