Norwegian Gem Cruise Review by paulabandura
- Sail Date: September 2017
- Destination: Canada & New England
Let's start with the food was not good, especially the buffets. food did not seem fresh. if you order peaches and blueberries at the main dining room you will get canned peaches with 5 little fresh blueberries. on two different occasions at the main dining room and at the irish pub, i was served sandwiches where the bread was stale and hard as a rock. Salads were served with brown lettuce. and beware of the lobster bisque at a couple of the specialty restaurants. it is really brown gravy with no lobster meat in it. i did appreciate the omelet station at the breakfast buffet line where i could request my omelet cooked the way i like it and with fresh ingredients. the ship should offer more cooking stations so you can help the help cook. Perhaps the cooking staff needs more supervision. The chile served at lunch was canned and the nachos at the irish pub had cheese from a can poured on top of stale chips. i ordered several desserts which were not edible. we did have a great meal at the french bistro. It would be my advice to eat there exclusively. (except that it is only open for dinner.) the most disheartening thing of all was that we would go down for breakfast and be carrying our plates and drinks and there would be no seating. we would have to walk forever with our arms full trying to find a place to eat. the ship would send us off to a restaurant far away to eat. the ship was not even full, and so i am not sure why they don't have enough seating.
Boarding the ship was very confusing. there was no one to give us instructions especially about the drill. We went to what we thought was our station and waited in line,
Only to be told to "go over there." we went there and got the same instructions, "go over there." we were so confused.....finally we found our assigned location and tried to explain to the cruise person in charge of us and he didn't even care. oh, my and to think that this confusion was the basis of our safety. What if there was an emergency, "Who would really help us?"
This brings us to another problem on this ship. so many long lines! customs was a nightmare.....even though they said they would space us out, they called everyone so quickly. The line went on forever and ever and ever...when i tried to ask a cruise employee what was going on, he pretended he didn't speak english. and to think he is in charge of my safety!
The biggest disappointment was that we were at sea 7 days and had four days of ports. believe me when i say, you do look forward to going to port. one of our ports got cancelled because of the fog and the ferry boats couldn't pick us up. i know this happens, but i should have picked a cruise that offered more ports in the event one is cancelled. it was very upsetting, as we did not get told we were not going to shore until the last second, and we were up early and all dressed and ready to go. The ship did not offer one concession for their lack of ability to offer the port. well, they said, "go to bingo and there were be a $3,000 prize." so 400 people show up for bingo and they close the $3,000 prize at 47 for cover all. no one won! this was false advertising. plus they gave us only three games to win a prize. with 400 playing, and a minimum of $39 to play we figured the house made $16.000 and they paid out two $200 winners and one $400 winner. we all felt cheated, so i would advise not playing bingo on this cruise.
It all started off bad, when we tried to find somewhere to seat outside for the first sail- away. the back of the boat was full, the pool area full, and so we went up on top at the front of the boat. It was beautiful up there....but no help. the chairs were all piled up and locked up, so we had to sit on little side tables....and there were not enough side tables for all the people up there to sit so we were sharing.
The cruise director did a fine job and worked hard to keep us posted. but the first night our cabin didn't get the list of activities or the champagne that the other cabins got. when i asked our cabin girl, she said it was because i didn't change the sign by the door to say turn down cabin. sorry to say, i didn't know about that. but our friends didn't turn their sign and they got the list of activities and champagne.
We did love the shows and the entertainers. we had a very talented, young couple, the duo quintessence that did acrobatics, balancing and dance and they were terrific....probably one of the best i have ever seen. they were the highlight of the entire cruise.
So, all in all, we made a big mistake booking with the norwegian gem. thomas the person on the phone who signed me up was not informative at all. the cruise did not care about all the long lines. the food was the biggest disappointment of all. i felt like i needed to go back to the kitchen and instruct them on food preparation. we really did enjoy our excursions and the three ports were we able to visit. the food on shore was absolutely delicious. don't miss out on a new england crab roll!
I am sorry to say, i saved for a year for this trip and this was my first cruise. i love to travel, but i am scared to ever cruise again. are all ships like this?