Celebrity Summit Cruise Review by Professor Davis
- Sail Date: July 2017
- Destination: Bermuda
- Cabin Type: Concierge Class 2
The quality of the entertainment on the Summit has dropped significantly. The comedians in the Theater were occasionally humorous, and occasionally crude and vulgar, even though small children were in the audience. The sound level in the theater is extremely loud and the singers were basically screaming, not singing. Even songs that we knew were so loud that hearing distinctive words was impossible. Apparently the sound engineer should read about amplifier levels and audio distortion.
We have cruised on this ship four times since 2012. another MAJOR complaint we filed with the Guest Relations personnel concerns the loud "music" played in the Atrium. Calling it music is an inappropriate description. Due to the extreme decibel levels, it is almost impossible to talk with the personnel in the Guest Services, Tour Services, Captain Club, or other services venues in the atrium area. Large speakers have been placed facing the staircase from Deck 4 to Deck 3. Whenever there is a line of waiting passengers (inevitable on boarding day) for consulting with Guest Services, the so-called music is deafening, to say the least. Even the personnel I spoke with at Guest Services confirmed that they too are very unhappy about this situation. However, they admitted that they cannot bring this to management's attention for fear of their jobs or performance assessment. What a sad situation for them! One Guest Services staff member expressed their frustration with having to listen to this overwhelming noise for four hours or more at a time. We filed complaints about this twice during our cruise. Eventually the Concierge Director called our cabin to discuss this matter. We were assured that this problem would be addressed promptly. The loud, deafening "music" was still going full bore on the last sailing day. Consequently, we will likely never sail on the Summit again.
I think that the Celebrity's approach to complaints is to perhaps listen, but take no corrective action. We did receive an additional platter of chocolate-dipped strawberries with a typed apology. Resolution of the complaint was never forthcoming, which was our only desire and sincere request.
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