My husband and I were celebrating our 30th wedding anniversary. The Jade is a beautiful ship however, the employees are just going through the motions. They are not friendly and service is just basic. Even in the Grand Pacific, the waiters hardly even speak to you and they don't seem happy to be there. The entertainment was outstanding and "Elements" is a show you don't want to miss. Cruise Director "Dan" is awesome and high energy! Don't try and go to the pool unless you go at 6:30am. Chairs are held all day by people who don't show up and Norwegian does nothing. I spoke with staff on two different occasions and watched two people almost fight over the chairs. My husband got up at 6:30am on our last day so that we could finally get a chair. Food was great in the Grand Pacific , but nothing special about the others.