HI! I would like to tell you about my last experience on the Costa Pacifica, we sailed on December 28th 2016 and got back on January 5th 2017. I travel a lot on cruises, and this was the worst cruise ever! From the beginning they are not organized, you have to wait hours everywhere. The buffet is the worst, bad food, poorly served, few amount of it at the
Important hours so they ran out of it and people complain, the buffet is always dirty and the tables are always full of leftovers and dirty. Few waiters so if you need anything you have to wait. They charge for everything, the only beverage you have without paying is water! Not ice tea or juices, that if you can find a proper glass! If you go to the restaurant they don't offer a glass of water! You have to pay!! Unbelievable! The desserts suck and they don't have ice cream, only if you pay of course!!! lot of broken bones, people slipped all the time because the pool area remained always wet, they give you one pool towel, you only have a replacement if you ask your cabin waiter, so if you swim you have to remain with your wet towel all the time, really, really they don't care about the customer's need, for me this is a 2 stars ship, but they charge you as if they were a 4 stars ship, I travelled with Norwegian, Princess, Celebrity and Royal Caribbean, and I assure you this is the worst, I will never be on a Costa ship again.
Another item would be the Shore Excursions, my dear fellows they suck!!!! I would do advise you to be very careful because they provide a very poor service, see if you can go on your own.