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FABULOUS DEAL TRANSATLANTIC MARCH 19 TO APRIL 3RD. 2023

New Orleans

I was expecting a relaxing cruise. I just love the fact you do not need to plan anything. In this cruise planning was the difference between getting caught up on busy main road or a chicken farm.

The buffet service staff were horrible, probably cause of the constant chaos.  

>Opening times not respected

>Queues were like 20 minutes long. 

>Serving time once you get to the counters was horrible, staff completely ignored you

>Some food counters were not even attended and one server was juggling between 2 counters

>60% of the time, servers attitudes were unacceptable, I speak 4 languages, and the comments were shameful and unacceptable. 

Entertainment was good 

Rhapsody Bar was probably the best place to be served and treated like a guest. 

The My way Restaurant was good, serving staff friendly

The casino 

>kids played on several machines, and at one point there was even a costa employee supporting them. 

>yet other families were pushed away, one could easily notice the staff attention was at times intentionally low and others intentionally high. very unfair to many families who simply wanted the same level treatment.  

The NOISE, The DISORGANISATION, the UNFAIR ATTITUDE, the QEUES

Noisy, Disorganised and Mean

Am presently aboard on Pacifica, cruise definetly below average service. Although ambience in ship is modern it is immediately  felt that  company is cutting costs abnormormally. Only cruise out of thirteen we went, where rooms are being cleaned once a day!!. Temperature aboard is being kept high in these hot summer days  notwithstanding you turn ac on full cold. Moreover overcrowding is a big issue. Defenitely not a place to relax. Had travelled before on Costa Concordia, where service and ambience at the time was much, much better.  Most staff are not english speaking and they don't make any minimal effort to understand. Toilets in public areas hadn't even soap available!!  Basics literally lack everywhere !! Its a shame. Food service was sometimes ok, and on other times an issue. Overcrowding especially in the buffet restaurant was a standard. Food a la carte in restaurants was ok. Defenitely last time on Costa.

Below average

The worst ship ever very disappointed!!!

Waste of money and time and everything

The air-conditioning , not working always heating. we complained but for nothing 

Supposed all included  but  you have to pay almost for everything :

-pizza you have to pay

- ice-cream you have to pay

- for food you have to pay

- most of the drinks have to pay 

I took Jack Daniel's 11€ plus 8€ extra because they served special drink 

And the (all inclusive) buffet food was all the week the same food.


 Even to connect with the "free" WiFi  you've also have to pay 

Helpless staff  won't help you in nothing 

The only thing that it was good was the entertainment but  only that otherwise on the ship everything was shit 

This ship only see's was money money and money 

Even be careful when you connect your visa with the reseption they withdraw money WITHOUT TELLING YOU!!!!!

SHAME ON YOU !!!

Im sorry never ever in my life you're not gonna see me again with your Costa cruises

Very disappointed I thought it was going to be better!!!



From Malta

Worst criuse ship ever waste of money and time 

I went on the costa pacifica in June 2023. We spent 1.2k per person for an all inclusive experience and a cabin with a balcony.

-The Cabin:

The cabin is small but enough for two people and the balcony is a must with great views and lovely breeze.

The furniture is old and needs to be updated but expected on an ageing cruise ship and not a big issue. The biggest issue about the cabin was a lack of electric plugs and usb ports (do not get me wrong there are but not enough for all the gadgets we have in 2023).

This is a minor concern. We were happy with the cabin.

Rating 7/10

- Food

Food is an iffy issue because the all inclusive promotion does not mean ALL restaurants are included. the best restaurants are all paid restaurants with a pizza restaurant on deck 9 having a great pizza napoletana.

Also another great restaurant is the japanese teppanyaki were japanese chefs/entertainers make quite a great show while cooking food and you genuinely have a good time with good food.

The included restaurants and buffets are numerous but for an italian cruise ships? the food is mostly bland and leaves much to be desired.

4/10

-Drinks Packages.

THIS is one of my biggest complaints about the ship. There are two packages: soft drink package and the alcohol package.

The soft drink package is what we had and paid 140 euro each to have unlimited soft drinks. But there is something that they do not tell you! All drinks are cup based only. I went on the cruise with a 5 month old pregnant wife who was under orders from the doctors to drink at least 3 litres of water every day.

There are NO places to fill bottles on the ship. there are machines of water were you are not allowed to fill bottles and if caught u get reprimanded by security and threatened to be fined. I was caught twice and had a big altercation with them since my wife wakes up in the middle of the night and has to drink. Their answer? by 6euro 1 litre bottles of water. Why did I buy the unlimited package if i cant have a lousy bottle of water? how does that make sense? and in my case I used my own bottles to remove any excessive plastic pollution.

Rating 1/10

-Entertainment

Meh, couldnt really partake in all of them like caribbean dancing and stuff due to my wife being pregnant but those that I took part in like Bingo or Pictionary was mediocre at best. Arcades also were paid for kids. I do however highly recommend the dancers in the stardust theatre the only entertainment I looked forward to. So many talented men and women.

The pools were very small and brim full of people so did not even dare to go there.

Gym was fine though. 

4/10

-Excursions:

Ah another big let down. Imagine mykonos which is a place I liked. Since we could not use the pool my wife wanted to go swimming. To get a bus and go to a beach with fake sand and spend 3 hrs there and are given an umbrella and deckchair, it costs 69Euro PER PERSON. Totally not worth it if you ask me.

Santorini we spent 80 euro per person to go for 2 hr beach, provided with terrible food (salads to share, some kind of disgusting greek thing in a leaf also to share and a very dry and tasteless pork steak with 2 day old chips).

That was the last straw and we decided to go our own way on excursions, same price, way better time management, food and enjoyment.

Do not waste money on excursions, they are expensive and you do not get value for money.

Rating 1/10.

-Conclusion:

A very mediocre experience with Costa. For shame with their reputation I expected a much better time.

This was my first (and only) cruise but it was a bad experience and will never go on a cruise again.

-Recommendation:

Just book a flight and go there in plane and do not waste money on a cruise with costa.

Expensive and left us wanting…

Ketchikan

We choose an european cruise for Mediterranean, we expected great food and good service, but was totally different. Always a delay in dining roomn, maitres didnt answer our concerns, the food was bad, really bad, no taste or flavor, all 5 days the same food in breakfast, lunch and dinner. the worst was the service, always slow, waitress always angry no smiling, very unfriendly, they have a lack of staffing, they have more people selling their products than attending passengers.

the ports of call were nice, Marseille, Savona and Venice were a great cities to visit, the embarkation and disimbarkation was smooth and with professionalism.

The worst part is the customer service on board, at bars and restaurants, always a long line, bar attendants didnt told the passengers to do a line, so there where always people skipping the line.

Main dining room the worst option, always opened doors 20 mins after time and the service weas VERY SLOW, took more than 2.5 hours to finish the dinner

very bad customer orientation, lack of staff and low quality and taste of food was awuful 

Colon (Cristobal)

Several years ago I had a fabulous cruise with Costa (a few wrong things for me) but fabulous.  I had not heard from them for ages and suddenly I got this offer and it was amazing.  I was not even thinking of cruises at the time.  It began in La Romana and ended in Sevona Italy....7 fabulous stops...though I only got off once where the town was right in front of the ship.  I have mobility problems and can't deal with docking in some container yard and taking a bus to the town. 

This is an older ship but there is NO ship at sea as clean and polished almost to the obcessive!  I was so impressed,  The quality of the decor features, while not my taste were "TOP OF THE LINE QUALITY" .  The staff were totally amazing and really went the extra mile to look after my mobility.  They changed my assisgned Dining Room so it would be easier for me to get to...what a great team I had. While the base price was as low as it gets you did have to buy a drinks package as you don't even get a bottle of water to take a pill in your stateroom.  I also had to buy a WiFi package to keep in touch with e-mails...they were extremely helpful setting it up. WARNING this ship has gone HIGH TECH ... the menues photo's, everything requires a smart phone of tablet or a 12 year old to access.  The ship was mostly elderly people not a bit interested in gadgets. I was so glad to set things up on my tablet.  On the Lido there is a fabulous burger bar...small charge...there is also a fabulous Pizza bar...small charge but both the best food on the ship.  Sadly the great Italian quizine of my previous Costa cruise is no more.  They have three Food Stylists and all courses are very small....good for me, but they are much more about the look than the taste...BLAND EVERYTHING....on an Italian Ship?  Sorry, soup was good but I wanted to get off at ports and buy them a selection of spices...I don't think they everheard of Oregano.  Pity....and when things were familiar they were not very tasty. My stateroom hit all the marks for design...FUNCTIONALITY, FUNTIONALITY, FUNCTIONALITY.  Everything served its purpose for use .... Glam design came second.  I am Canadian (English) and sadlyat 85 I enjoy an stop in my cabin to watch a film and relax but other than NEWS which I was escaping, nothing was in English.  Today its all about cleanliness, sanitation etc. and this ship was high above standard until a lot of kids came aboard at France and they were in the hot tubs swimming under water, filling their mouths with chemical water and God only knows what else and spitting it at each other. The parents didn't give a damn.  Crew not allowed to say anything to them.  They could all end up very sick especially when adults would spend hours in the tub drinking cocktails and never leaving to go to the washroom.  

I think this ship is great at any price and there are a few things they need to spend money on to improve it.  HIRE a SOUND TECHNICTIAN who doesn't think maximum volumn is talent.  Often the music drowned out the singers.  The Mix was dreadful and blasting in every venue and you could...in places hear more than one venue at a time. Turn it down guys is a cruise ship, not a Rock Concert.  I'm deaf in one ear and need an aid in the other but but had to remove it as it was buzzing from the blasting sound systems...everywhere.  "Volumn does not mean talent"  I was in te professional theatre all mylife and believe me....this is so unnessary....it doesn't cost anything to just turn it down in degrees until its blended and still all its meant to be...at times you had no idea if the performers could really sing or not....so much reverberation.

Anyway....I managed to have a great time....great Wiskey Bananna Coloda....For transatlantic I never pay the extra for a balcony I wouldn't use so I had a picture window and a fabulous vew, staff and full size bed....some ships are reducing the size of beds to fit smaller spaces.  The high tech photes were taken by great people with talent to make sure you looked your best but I got a high pressure salesman who was pressuring me to buy 500 Euros of pictures.  I bought three...the most expensive at sea...25 Euros each and never when back to see anymore because I didn't want to be pressured into spending money for pictures I didn't like. This needs fixing. Sound needs fixing and I have an idea....Why doesn't Cosa Cruises try serving classic Italian food....it always tastes good and doesn't have to look like a Christmas Ornament. 

Thanks, Costa...

All of the staff spoke great English and we never had any problems with communication. They were also kind and patient to all of the guests.

The entertainment was plentiful. There was always something going on. We especially enjoyed the evening shows in the theater.

There was gym available on the ship, but we found that on cruising day it was too accommodate everyone that wanted to use it.

We did not have a drink package, but that was no issue. There was water always available next to the pools. The drinks were reasonably priced and if you sign up (for free) to their loyalty program you can get a discount on many items.

The food was fantastic. For dinner there was a different menu every day and you get 4 meals. You can have lunch at the restaurant or you can have it at the buffet. The buffet breakfast included pancakes, pastries, eggs, cereals, breads and everything else that anyone really needs. At snack time they offered sandwiches, churros and cakes. The buffet was not self-serviced and that did create some lines, but it wasn’t a huge issue. 

We booked one excursion through costa and we must admit that that was an organisational nightmare. We did not have an escort to the location and no one was really sure where we were supposed to go. The excursion itself was great.

All in all, it was not perfect, but considering the amount of money that we paid it was a great experience.

Great value for money

We chose this cruise because of the time it was going and the stops it was making. We had never been on a Costa cruise but thought it would be OK because we have been on many different cruise lines and they have all been good, some better than others in certain areas, but all satisfactory.

Costa was disappointing in almost every area. The web site did not work well and was frustrating to use and to book excursions. We could not download the on-ship app. We were told this was because of our US cell carriers. We found enough employees that spoke English to help us, but a majority of the announcements were only made in Italian. We could not get published information delivered to our (6) rooms on a consistent basis, which was important because we did not have the app. Information was unclear on where to meet for the excursions we had booked. 

The buffet offered almost the same choices every day. It was not self-serve and would take quite a while to get food. You got a new plate for everything you asked for, so you could end up trying to fit many different plates on your tray. The plates were placed on the top of the glass guard and difficult to reach if you were short. The buffet would close at times during the day and would be closed off with crew members standing guard so more people could not get in line. We laughed about being on an Italian cruise ship and not being offered pizza unless we paid extra for it. 

It seemed like there was not enough help because tables in the buffet area would sit with dirty dishes for quite a while. We were very pleased with the dining room staff. They were very helpful and attentive. Most crew members were not friendly and would seldom acknowledge you. There were no towels offered out by the pool so if you used your towel on an excursion, you could not get a dry one until that evening.

 There were very few activities during the day or evening except on the main stage. Most of the evening shows on the main stage were satisfactory. We went to an information meeting for those that would disembark the next morning that was held before the all-aboard time.

Perhaps your Costa cruise experience will be great. We can't recommend them because there are much better cruise experiences to be had.

Disappointing

just returned from south american cruise and was very very disappointed.We have cruised multiple times and have not seen the poor quality of ship and most of managerial staff.

service was terrible.They DO NOT supply bar of soap, have one outlet in mini suite,give you two skimpy towels and you cannot reach room service. Only soap available is shower soap

I had a mini suite with no assigned cabin attendant. If you shake the drapes dust comes out

when our group of over 120 met on last day we all agreed never to cruise with costa again

Casino machines are antiquated although staff is nice

Imagine no bar of soap in any cabin!!!!

meal service was good because of waiters

In spa we were told why would you come on such a ship?

lines were long and elevators were slow

I now understand why costa is rated as low as it is

Worst ship ever

San Francisco

We chose this cruise because we wanted a short year end cruise. It was very convenient for us as it sailed from Buenos Aires to Rio and we could us the ship as a hotel in Rio for the night of December 30th to December 31st, 2019.

The ship is nice like any Costa ship made by Fincantieri.

We embarked in Buenos Aires after a two days stay in this amazing city. Embarkation procedures were quick and efficient. We had two cabins; my wife and I were in balcony cabin 6420 and my daughter and son in law were in interior cabin 7224.

Our balcony cabin was quite nice, similar to the one that we had two years ago in Costa Diadema. My daughter said their interior premium cabin was pretty nice too.

We enjoyed the many bars and the entertainment of this ship. It is a ship with great ambiance and with lots of music to choose from. The entertainment people were fantastic.

The food at the restaurant New York New York was just ok not great like in other ships like Luminosa or Diadema, maybe because the menu is better on Mediterranean cruises. Here the menu was a mix of Italian, Brasilian and Argentinian dishes to please their South American guests.Some dishes were great like the Caprese salad made with the mozzarella made on the ship, or the roasted prime rib or the pasta dishes.Our waiter Marlon was just correct.

Regarding our cabin steward, we never met him. He did not make any of the nice animals they usually make with towels.We had to ask through the virtual concierge for soap, shampoo, body cream and additional pillows. The room was cleaned and the bed made in the morning, never at night like in other cruises. We thought , we deserved a better service being level Perla Costa Club members.

We must say that the shows at the theater were very nice, we loved the Christmas show and the Lyric show with a great tenor.

Service at the bars was good. We did not take any excursion.

Not as good as other Costa Cruises ships

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