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3 Helpful Votes
Sail Date: January 2018
A friend booked this trip for 10 friends - the food at the 'Pantry' was dreadful - the food at the preferred seating Restaurant was hit and miss although more miss - I did not see any passenger use the sanitizer in fact there was no Staff ... Read More
A friend booked this trip for 10 friends - the food at the 'Pantry' was dreadful - the food at the preferred seating Restaurant was hit and miss although more miss - I did not see any passenger use the sanitizer in fact there was no Staff to ensure it was used. You could not use the two spas as Parents would leave their young children in their me then wander off, at one stage I counted fifteen children sitting in and around a spa never again, would I ever use Pacific Jewel or any in this fleet. I have been on five cruises by different lines and ha e me r experienced such poor service and t times rude staff - I have been on Royal Caribbean, Princess and Celebrity Cruises which are far superior to what I experienced on the P&O Pacific Jewel I am afraid I could never recommend P & O - most went back to use their own bathrooms because the public bathrooms were beyond words Read Less
2 Helpful Votes
Sail Date: January 2018
Clearly below standards in food, service and pricing. Breakfast is the same each and every day with minimum options and extremely poor quality. Those serving at the buffet did not greet guests and had very tired, grouchy faces. The 24 hour ... Read More
Clearly below standards in food, service and pricing. Breakfast is the same each and every day with minimum options and extremely poor quality. Those serving at the buffet did not greet guests and had very tired, grouchy faces. The 24 hour pizza stand contained 2 workers, workers who were extremely overworked and resulted in customers waiting 30-40 minutes for just a pizza. The tv's in cabin rooms contain very limited channels and movies are forced to be bought, then re-bought afterwards when finished, plainly sucking money from their customers. In comparison to similar cruises such as Princess Cruises, the Carnival Legend's food, service, staff and pricing is extremely poor and changes most definitely must be applied. My family and i are undoubtedly not returning as we have been met with utter disappointment, the Carnival Cruise has failed to meet their high ratings and has left a dreadful reputation in all my friends' and i's eyes. Read Less
1 Helpful Vote
Sail Date: January 2018
Clearly below standards in food, service and pricing. Breakfast is the same each and every day with minimum options and extremely poor quality. Those serving at the buffet did not greet guests and had very tired, grouchy faces. The 24 hour ... Read More
Clearly below standards in food, service and pricing. Breakfast is the same each and every day with minimum options and extremely poor quality. Those serving at the buffet did not greet guests and had very tired, grouchy faces. The 24 hour pizza stand contained 2 workers, workers who were extremely overworked and resulted in customers waiting 30-40 minutes for just a pizza. The tv's in cabin rooms contain very limited channels and movies are forced to be bought, then re-bought afterwards when finished, plainly sucking money from their customers. In comparison to similar cruises such as Princess Cruises, the Carnival Legend's food, service, staff and pricing is extremely poor and changes most definitely must be applied. My family and i are undoubtedly not returning as we have been met with utter disappointment, the Carnival Cruise has failed to meet their high ratings and has left a dreadful reputation in all my friends' and i's eyes. Read Less
Sail Date: December 2017
This was our first cruise for myself and wife. I had expected the ship to be quite crowded considering we were leaving in peak period but felt there was not much crowding on board. The Windjammer buffet had multiple food areas so you could ... Read More
This was our first cruise for myself and wife. I had expected the ship to be quite crowded considering we were leaving in peak period but felt there was not much crowding on board. The Windjammer buffet had multiple food areas so you could always walk to a different food station if one was busy. The staff were all very friendly and polite. It was also nice that no one was expecting tips after every little thing so that was good. We ended up leaving tips with those that provided exceptional service in the end. Marvin the cruise director was great and knew how to get the audience hyped up. The actual shows themselves were also very good which we both enjoyed. The only time there was crowding was at Mystery island where you need to get on a tender boat to go out which meant long lines to get on the tender. Other ports where the ship could dock was fine. Read Less
Sail Date: December 2017
I chose this cruise to get out of Sydney for New Year. I know it is school holidays but I didn't expect so many badly behaved children. Last year I went on the Radiance to New Zealand and it was great. I guess the lesson is no school ... Read More
I chose this cruise to get out of Sydney for New Year. I know it is school holidays but I didn't expect so many badly behaved children. Last year I went on the Radiance to New Zealand and it was great. I guess the lesson is no school holiday Cruises to warmer climates! I also felt the entertainment on this cruise wasn't as good as previous Cruises. Too many comedians that weren't that funny! I really think RC need to look at their TV channels! Being an Australian based cruise they need to target Australians more. There were too many American news and sports channels. Also a lot of the movies at night were children's movies! It would also be a good idea to put a brief synopsis of the movies in the Compass. I was also disappointed that there were not more interesting lectures during the day. Dance classes are not lectures! Staff were excellent as always! Service was great! Read Less
6 Helpful Votes
Sail Date: December 2017
This was a new years eve cruise with a group of 8. (2 Parents & 6 adult children). We all had Suites and these were in fairly good condition with a little dated décor. Suite 10070. The TV in the bedroom is smaller than by ... Read More
This was a new years eve cruise with a group of 8. (2 Parents & 6 adult children). We all had Suites and these were in fairly good condition with a little dated décor. Suite 10070. The TV in the bedroom is smaller than by computer screen. Great room attendants but the balcony furniture was old and covered in paint spots. The ship has been re-furbished but the rooms are still as per the Dawn Princess days. The main dining room - The Waterfront is not an open plan layout and hard to gain waiters attention. Lots of tables in dead end corners and fake walls. On the first night 45 minutes to get a drink. We ended up going to the bar getting our own drinks. This was the theme throughout the whole Waterfront dining experience. We ate at Angelos 2 nights and Dragon Lady 2 nights. Much better service from both food and bar staff. We missed a R 18+ show 1 night as our children aged from 20 to 24 had to have photo ID. THey were holding alcholic drinks along with their seaa passes. Not good enough. Had to go to the room, get photo ID - mainly passports to gain access. Then the area was full and we were denied access. All of the bars on board had swipe accesa that display photos whith purchases but the secuirty is so anal that had to have this ID. We are now in 2018 and they need to updated thos old and dated system new technology. THe lido deck pool area was good with new furniture and the bars on level 7, The ExpLorer and Ocean bar were very nice areas. Entertainment was very good with sail away party, formal night, back to school night, white party night and Gatsby Night. Most of the ship participated in these dress up events. The lifts were so slow and have been programmed from anither decade. Much quicker to use the stairs, The glass lifts only go from level 5 to level 8. Entertainment was usual sing and dancing shows. The Maqruee was full evey night however, the late show was 9:00 pm and we could only get seating at 7:30 so we had to rush our food to make any shows. The late shows should be around 10:00 to esethe rush. On party nights there needs to be more bar staff. Queuing 3-4 deep at the bars with only 2-3 bar staff was frustating for all. P & O needs to schedule the staffing levels for the number of people attending. The photogtapher are very annoying. If the pricing was realistic more photos would be purchased. Royal Carribean has a package pricing were you can get all your photos for $299.00 Much bettre than $30+ for a small photo. This would reduce the wasted prints that are thrown away. Very environmentally unfriendly. Overal a good party crusie but more staff required. The P & O phrase of all you need is your sea pass and we take care ofthe rest is rubbish. My children had to have Photo ID with them all the time - they need to have scanners available for the security staff. The drink package is value for money in my opinion. Beer prices $7-$8.50 - Cocktails $12.00 with wine & champagne $8 -$11 per glass. Read Less
Sail Date: December 2017
We had waited 4 years to do this cruise on the Fiji Princess around the Yasawa Islands for a 2nd time & I was worried that the memories were actually better than the last trip. WOW, if even possible it was even better the 2nd time ... Read More
We had waited 4 years to do this cruise on the Fiji Princess around the Yasawa Islands for a 2nd time & I was worried that the memories were actually better than the last trip. WOW, if even possible it was even better the 2nd time around. From the moment you check in at Port Denarau you are made to feel special. All the Fijian staff have the most wonderful welcoming smiles and dispositions. Nothing was to much trouble and by day 2 they were calling you happily by your first name. We had a special dietary request, non dairy Milk which was organised prior to the cruise. The staff were so well organised that we never even had to ask from day 1, fresh Coconut Milk in a jug as soon as we surfaced for Breakfast, awesome touch. Everything from the comfortable beds, hot showers, Extensive drink selections, the shore excursions, the crazy antics of the crew with activities like Beach Aqua aerobics & sing a- longs to the amazing foods it was ALL just fantastic. At the airport returning back to Australia we sat trying to sort our diaries so we can book again asap. we will not leave it another 4 years, we will be back within the year!! Vinaka to all the amazing crew, you made the start of 2018 & our New Year Celebration a very spacial one!! P.s. We have done a lot of cruising mostly large ships & the Fiji Princess is still our favourite Read Less
Sail Date: December 2017
Only ship that left from melbourne ( convenience) for new years cruise..so had no choice.. MELBOURNE NEEDS TO UPDATE THEIR HARBOUR TO ALLOW MORE SHIPS TO DOCK HERE Ship is shabby.... Quite dated... Needs to be put to rest... Drown it. ... Read More
Only ship that left from melbourne ( convenience) for new years cruise..so had no choice.. MELBOURNE NEEDS TO UPDATE THEIR HARBOUR TO ALLOW MORE SHIPS TO DOCK HERE Ship is shabby.... Quite dated... Needs to be put to rest... Drown it. Rooms were fine...except they are not sound proof..use your imagination. Staff talk about you in their own language... How is that even allowed?? It was beyond obvious... I challenged two female staff...asked them what they had just said about me...they denied it... Hello... It was beyond obvious.. Had the drinks package..omg was told off for sculling.. I don't drink that much...i would not even have used up the package or got my value's worth... What a joke. Yep... I do scull my first 2 drinks because i'm thirsssssty ..... By no means drunk then usually stop or slow down... I wasn't drunk at alllll on the whole journey. Most staff were polite. Went to reception to complain...they took the waiters side... Serioulsly?? Happened a few times to me...however ...not my friends...who are huge drinkers...me.. I think they flagged my card. Ruined the whole cruise for me... I WAS VERRRRY UPSET Some staff rude beyond words... Talk back to you when challenged. FOOD: Verrrry average ENTERTAINMENT: Verrrrry average - AMATUER - comedians were good Pools' tiny... Not enough lounges for sunny days... Big screen...what a joke... It's on the sunny deck.. Cannot see it.. Tooooo funny.. How stupid. Lame...will never travel on a p & o ship ever again. Read Less
Sail Date: December 2017
Planned a family cruise to pacific on Carnival legend - the FUN ship for families. Cruise was ruined by discourteous restaurant staff who took it upon themselves to discriminate on dress standards of passengers according to their ... Read More
Planned a family cruise to pacific on Carnival legend - the FUN ship for families. Cruise was ruined by discourteous restaurant staff who took it upon themselves to discriminate on dress standards of passengers according to their personal whims. I never returned to restaurant for remainder of cruise (for four days) because of this. Planned family dinners were ruined because of their attitude. Guest services attempted to appease us with chocolate like we are children despite being fully aware I am in my senior years. Are they dreaming . . . Destinations were a disappointment, entertainment was a bunch of amateurs. The ship was old in need of refurbishment, over crowded and lacked sufficient facilities to accomodate all guest. The whole cruise was is aimed as a money grabbing exercise and was overly expensive for what it offered. It would have been far better to book a two week fly/stay vacation at a five star resort in a tropical location. I speak from experience when I say there are far better holidays to be had than cruising on a boat. I can only look back on the Carnival Legend - as a ship of MISERY for families. Read Less
Sail Date: December 2017
I just read the Vista Suite December 2017 review and it is exactly what we experienced. We were a party of 15 ranging from 19 months to early 60's and had booked 4 x Grand Suites, 1 x Ocean Suite and 1 x Balcony Cabin at a cost of $50,000 ... Read More
I just read the Vista Suite December 2017 review and it is exactly what we experienced. We were a party of 15 ranging from 19 months to early 60's and had booked 4 x Grand Suites, 1 x Ocean Suite and 1 x Balcony Cabin at a cost of $50,000 for the 10 night new year cruise. Never again on the Carnival Legend - food in main restaurant only lukewarm, room decor needs updating, carpets old and need a steam clean, Pizza servery always understaffed (50 minutes for a pizza not uncommon), Any Time dining mostly a queue up, no reserved seating in theatre for Suites etc etc etc. However, staff customer service was almost excellent - well done staff. Not enough bar staff as always had trouble getting a beer - focus on cocktails etc. Internet POOR at times and expensive, tours overpriced and sub standard. Did expect much more for Grand Suites and definitely prefer Royal Carribean or Cunard. A basic cruise, but with high standard entertainment and excellent staff. Read Less

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