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We chose this cruise because we liked Oasis of the Seas, and this was the newer, improved version of it. We went on a 3 day Bahamas cruise. The ship is stunning; everything in it is beautiful, magnificent. Wherever you look there are details in the decoration that make it special. The food at the included restaurants (dining room, Windjammer) was delicious, abundant and varied. My favorite was the shrimp station at the Windjammer. We didn't experience the speciality restaurants because we prioritized going to the shows, so we weren't able to fit in reservations. Besides they were booked long before sailing. The shows were spectacular. The "not to be missed" shows are Grease and The Fine Line, but all of them are worth going to. You have to make reservations at least a month in advance because they fill up. The servers in general were very friendly and helpful throughout the ship. No complaints regarding service by employees. The rooms were spacious and serene, we had 2 connecting category D8 "superior oceanview stateroom with balcony" cabins, numbers 6574 and 6576. They were perfect, close to the elevators. Room service took a little more than an hour each time we ordered it. But breakfast was on time when we scheduled it in advance. We took two shore excursions, and they were both fine. The excursion that ends at the airport was very convenient. It allowed us to be on the first group to exit the ship. Embarkation was really bad. We stood amongst a mob of people pushing to get through security and afterwards we stood in line for check in, and in another line to be admitted to the ship, for a total of 1.5 hours. We had done the pre check in at home and had even uploaded our pictures, but it still took forever. There was some kind of trouble with the "system". When we finally got in the ship, we wanted to get something to eat, but the restaurants were closing because "in half an hour there will be a drill". We hadn't had lunch (our embarkation was supposed to be at 2 pm) and we thought we would eat when we got to the ship. But we had to go hungry for a couple of hours more. The drill went pretty smoothly but there weren't enough seats for everyone so we had to sit on the floor. After it was over, we went straight to the Windjammer and stood in line for about 20 minutes, only to find out that they opened the OTHER entrance to the Windjammer where we weren't standing, so we had to switch lines and by this time the line was really long. When it opened the line moved very slowly because now they are making passengers wash their hands on their way into the Windjammer every time and there are only a few washbasins. It takes forever if it's a busy time like breakfast, lunch or dinner. The captain made an announcement later that because of the delays during embarkation, we would all get free internet. Nice touch. When getting off the ship for an 8 am excursion, we stood at a gangway that was going to open but was not open yet; the employees were there but weren't letting people through. We waited for about 10 minutes, and then realized that other gangways were open and they hadn't told us, they just let us stand there waiting. Another time my daughter stood in line for rock climbing that was supposed to open at a certain time, and after waiting for 15 minutes, they opened the wall on the other side but not the one where she stood in line.... No signs, no apologies, and when she realized she had to switch to the other one and be last in line she decided not to do it. So in general besides the slow embarkation (and disembarkation), there was a lack of communication as to which side/door of the different things was the one that was going to open on time. That was the most frustrating aspect, at least for me.

Harmony of the Seas: beautiful ship, but a little disorganized

Harmony of the Seas Cruise Review by traveleroftheworld

9 people found this helpful
Trip Details
  • Sail Date: November 2016
  • Destination: Bahamas
We chose this cruise because we liked Oasis of the Seas, and this was the newer, improved version of it. We went on a 3 day Bahamas cruise.

The ship is stunning; everything in it is beautiful, magnificent. Wherever you look there are details in the decoration that make it special.

The food at the included restaurants (dining room, Windjammer) was delicious, abundant and varied. My favorite was the shrimp station at the Windjammer.

We didn't experience the speciality restaurants because we prioritized going to the shows, so we weren't able to fit in reservations. Besides they were booked long before sailing.

The shows were spectacular. The "not to be missed" shows are Grease and The Fine Line, but all of them are worth going to. You have to make reservations at least a month in advance because they fill up.

The servers in general were very friendly and helpful throughout the ship. No complaints regarding service by employees.

The rooms were spacious and serene, we had 2 connecting category D8 "superior oceanview stateroom with balcony" cabins, numbers 6574 and 6576. They were perfect, close to the elevators. Room service took a little more than an hour each time we ordered it. But breakfast was on time when we scheduled it in advance.

We took two shore excursions, and they were both fine. The excursion that ends at the airport was very convenient. It allowed us to be on the first group to exit the ship.

Embarkation was really bad. We stood amongst a mob of people pushing to get through security and afterwards we stood in line for check in, and in another line to be admitted to the ship, for a total of 1.5 hours. We had done the pre check in at home and had even uploaded our pictures, but it still took forever. There was some kind of trouble with the "system". When we finally got in the ship, we wanted to get something to eat, but the restaurants were closing because "in half an hour there will be a drill". We hadn't had lunch (our embarkation was supposed to be at 2 pm) and we thought we would eat when we got to the ship. But we had to go hungry for a couple of hours more. The drill went pretty smoothly but there weren't enough seats for everyone so we had to sit on the floor. After it was over, we went straight to the Windjammer and stood in line for about 20 minutes, only to find out that they opened the OTHER entrance to the Windjammer where we weren't standing, so we had to switch lines and by this time the line was really long. When it opened the line moved very slowly because now they are making passengers wash their hands on their way into the Windjammer every time and there are only a few washbasins. It takes forever if it's a busy time like breakfast, lunch or dinner. The captain made an announcement later that because of the delays during embarkation, we would all get free internet. Nice touch.

When getting off the ship for an 8 am excursion, we stood at a gangway that was going to open but was not open yet; the employees were there but weren't letting people through. We waited for about 10 minutes, and then realized that other gangways were open and they hadn't told us, they just let us stand there waiting.

Another time my daughter stood in line for rock climbing that was supposed to open at a certain time, and after waiting for 15 minutes, they opened the wall on the other side but not the one where she stood in line.... No signs, no apologies, and when she realized she had to switch to the other one and be last in line she decided not to do it.

So in general besides the slow embarkation (and disembarkation), there was a lack of communication as to which side/door of the different things was the one that was going to open on time. That was the most frustrating aspect, at least for me.
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Cabin Review

Cabin 6574
The cabin was spacious and comfortable, very clean, and close to the elevators. It was perfect.
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Port & Shore Excursion Reviews