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Celebrity Constellation Review

4.5 / 5.0
Editor Rating
1753 reviews
1 Award

Very Disappointing

Review for Celebrity Constellation to the Mexican Riviera
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TL7270
2-5 Cruises • Age 50s

Rating by category

Cabin
Value for Money
Dining
Public Rooms
Entertainment
Fitness & Recreation

Additional details

Sail Date: Nov 2015
Cabin:
Traveled with children

I'm in this cruise as I write this. What a colossal disappointment. I took this cruise over the Thanksgiving week to try and do something new compared to the traditional family dinner. Mistake.

Pros: rooms are more spacious than expected. Very easy embarkation process.

Cons: sad to say there are many....too much emphasis on upselling, tips, paying for a little extra. It completely ruins the experience. Worst experiences were in the spa and on one of the excursions. The spa, which is a Canyon Ranch, is terrible. They could care less about you or your time at the spa, for which you are paying a great deal of money. I had a very pushy, rude, aggressive spa tech named Renata try and push power whitening (teeth). She was like a pitbull who wouldn't give up a steak. I have veneers and told her even my dentist said power whitening on veneers is not going to do anything. She insisted this is it true. When Presented with the disclaimer before treatment, it clearly says, "this treatment will not have any effect on veneers, crowns or caps." When I pointed this out to Renata, she panicked and became very defensive. She then said, "Well...this will clean your teeth nice instead!!!!" No thanks. I have a dentist and a toothbrush for that." Clueless and rude - not exactly two qualities you want in a spa tech. Next was my acupuncture/massage treatment. The same guy, who claimed to be a doctor (no way in hell!) did three treatments on me. They started out OK, but the. Turned into a shameless schill to sell Canyon Ranch supplements and seaweeds. In the middle of one of my treatments, which was supposed to be peaceful, a knock on the door and the. Hands coming in disrupting the treatments and shoving Canyon One vitamins and a box of seaweed I the room for me to buy. No thanks. When I said I'd check with my physician on the validity and necessity of the Canyon One supplements, he shut down. He couldn't believe he missed a sale. Sorry, try another sucker. If the Canyon Ranch is purely licensing out their name to Celebrity Cruises, I'd seriously suggest reconsidering. The brand and credibility of the Canyon Ranch legacy has been tarnished because of this relationship.

Cabin Review

Port Reviews

Fort Lauderdale (Port Everglades)

Easy embarkation

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