inexperienced, incompetent staff, average food, and poor entertainment (except for small band). Picture the afternoon tea service that consisted of a self service hot water dispenser, tea bags and paper cups! Brochure claims all rooms have equal space, but a handful of rooms do not.
We had little choice in rooms at booking and asked for upgrade. Did not get an upgrade until we complained of room size, and then they moved us to a room that had been occupied by the music entertainers. Ship was disappointing in amenities. Pricing is in the luxury cruise line level, but you get mass market value.