We picked this ship based on the fact that it's the largest and the best ship Royal Caribbean has,we made a lot of arrangements to go to a specific route: Bahamas, ST.thomas and st.Martin came all the way from Egypt after flying 26 hours just before the cruise day, by the time we arrived to check in and upon asking for the cruise compass; we were shocked to find the route changed to Mexico without notifying us by any mean the reason behind this was an upcoming Hurricane .

Well we started our trip ,we faced very poor customer service everywhere which is very strange for Royal Caribbean. Due to the fact that we dont know much about the new ports the ship will visit (costa Maya and Cozumel) we had to stand in very long lines to the excursion desk to explore what can be done and book through them, the biggest frustration was the excursion team as they were extremely RUDE , totally unhelpful and have limited information. After studying all the items they have we booked the best beach they had at Costa Maya "jungle beach" as understood from them that is the best one for family and other excursion for Cozumel .

The day we arrived at costa Maya we made sure to leave the ship on time to catch our booked excursion , it was written the way out of the ship is level 3, we went to level 3 found a long queue of passengers with nobody from the ship crew to guide us out then everybody went up to 5th floor then they said 3nd floor which was a complete cheos! I have a baby and my parents above 73 years old and it took us more than 45 minutes to go out of the ship due to the poor management and organization , we went to jungle beach after an hour drive by a bus from the cruise ship where we found a disgusting beach full of sewage , insects and very bad smell,after spending 10 minutes we decided that we need to leave , we went to the bus begging him to drive us back where we found everybody else wants to leave , we had to stay for more than half an hour until they get the approval from the ship to take us back knowing that it was 3 full big buses!! at the ship we asked to meet the excursion team they said nobody was there until 5pm! Everybody went at 5to meet them they said they have no idea what is this as this is the first time for royal Caribbean at Costa Maya!!! We asked for a refund and a compensation as they spoiled our vacation and the whole day ,they only made refund for the excursion with no compensation what so ever. Read more