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Navigator, #9624  We had a very smooth embarkation, and were in our rooms by 1 PM. Love the Royal King beds! We’d pre-booked dinner at Chops, and booked Sabors and Giovanni’s on day one. The Giovanni’s sales man said that eating in three specialty restaurants would give us a 20% discount, and it didn’t matter if one of them was prepaid. After several attempts to get Guest Relations to handle our rebate, the Diamond Concierge handled it. She said we had to book all three restaurants onboard on Day 1 or 2. We got a rebate for Sabors and Giovannis, but not Chops. We’d prepaid before the price jump, and they assumed we’d already gotten the discount. 20% of $35 is $7.50, not $5.00 which was the difference we paid. No flowers in MDR, fruit and vegetable carvings long gone too. Room service didn’t take write-ins. Sabor’s and Giovanni’s were great, but Chops was awful. We’d pre-booked for Ken’s birthday, and while Sabor’s called us up to ask us to celebrate his birthday with them, Chops never mentioned it! I’d ordered my steak medium, and got a very rare steak. Neither the waiter nor the head waiter dropped by to ask how the food was. The waiter charged us for the second cappucino’s in spite of the fact we each had a Diamond discount. (Husband handed over his diamond concierge card instead of his cruise card by mistake, and the waiter just rang up the bill, and didn’t ask for the Seapass Card). We later got Guest Relations to remove the charge. Chops raised their cover charge from $30 to $35, and lowered the quality of the menu. The 8 ounce Filet and a dry aged hamburger were the only not for additional charge beef entrees that remained on the menu. And I can’t see paying $35 for a hamburger! The Dry Aged New York strip and Porterhouse available for $17-$18 extra charge. More disturbing, I saw a tray of Filets sitting on the shelf in the kitchen. Some were sitting there at least one and a half hours without refrigeration! And all looked pre-cooked. They’d also removed the baked potato, onion rings as well as the Creme Brulee from their new and not so improved menu! A steak without baked potato doesn’t do it for me! The Main Dining room had better service than Chops, and it was included in our cruise fare. If this had been our first experience w/ Chops, we wouldn’t be back. AND, we’ll be checking the menu before booking w/ Chops. After going home, we contacted Royal Post-Cruise about our Chops experience, and they apologized and sent us some OBC for our next B2B pair of cruises. Our cabin steward was great, getting us almost everything we asked for. Lots of computer glitches! The first night we tried to use our BOGO Wine, beer, or soda the waiter couldn’t bring the discount up on his computer. So, guest relations helped us by printing out our discounts. It took three tries by maintenance to get our television to work, and also load up our account review. We had 377 Diamonds and up on this cruise, so most of the nightly happy hour was held in the lounge itself. The stateroom was a nice JS, but less than a month out of dry dock, the new rug was already shedding! We really liked the stateroom layout on Navigator. We had a stuffed chair with and ottoman, as well as a three-cushion sofa. Most notable was the lack of a coffee table. Heard later they were being redesigned. I love the half-circle shelf next to the stuffed chair. This time they had the coffee and tea service there. But we still needed to move the teakettle and coffee pot to the desk to reach the plugs. We often use that half-circle shelf for holding books, and our coffee cups. No coffee table. We pre-ordered the chocolate cake, and found it delicious! The cabin birthday decorations were great, but only lasted one day before they started coming down. Fog hit us on the way back. We were about six hours late getting back to port. Fog is so common now, that this delay didn’t cause a news ripple. The captain did the turn so he could back into the port. Good thing too. On embarkation, he was able to sail out of port ahead of an approaching fog bank.  

Pretty Good, but A Lot of Glitches. Avoid Chops!

Navigator of the Seas Cruise Review by knittinggirl

Trip Details
Navigator, #9624  We had a very smooth embarkation, and were in our rooms by 1 PM.
Love the Royal King beds!
We’d pre-booked dinner at Chops, and booked Sabors and Giovanni’s on day one. The Giovanni’s sales man said that eating in three specialty restaurants would give us a 20% discount, and it didn’t matter if one of them was prepaid. After several attempts to get Guest Relations to handle our rebate, the Diamond Concierge handled it. She said we had to book all three restaurants onboard on Day 1 or 2. We got a rebate for Sabors and Giovannis, but not Chops. We’d prepaid before the price jump, and they assumed we’d already gotten the discount. 20% of $35 is $7.50, not $5.00 which was the difference we paid.
No flowers in MDR, fruit and vegetable carvings long gone too. Room service didn’t take write-ins.
Sabor’s and Giovanni’s were great, but Chops was awful. We’d pre-booked for Ken’s birthday, and while Sabor’s called us up to ask us to celebrate his birthday with them, Chops never mentioned it! I’d ordered my steak medium, and got a very rare steak. Neither the waiter nor the head waiter dropped by to ask how the food was. The waiter charged us for the second cappucino’s in spite of the fact we each had a Diamond discount. (Husband handed over his diamond concierge card instead of his cruise card by mistake, and the waiter just rang up the bill, and didn’t ask for the Seapass Card). We later got Guest Relations to remove the charge. Chops raised their cover charge from $30 to $35, and lowered the quality of the menu. The 8 ounce Filet and a dry aged hamburger were the only not for additional charge beef entrees that remained on the menu. And I can’t see paying $35 for a hamburger! The Dry Aged New York strip and Porterhouse available for $17-$18 extra charge. More disturbing, I saw a tray of Filets sitting on the shelf in the kitchen. Some were sitting there at least one and a half hours without refrigeration! And all looked pre-cooked. They’d also removed the baked potato, onion rings as well as the Creme Brulee from their new and not so improved menu! A steak without baked potato doesn’t do it for me! The Main Dining room had better service than Chops, and it was included in our cruise fare. If this had been our first experience w/ Chops, we wouldn’t be back. AND, we’ll be checking the menu before booking w/ Chops. After going home, we contacted Royal Post-Cruise about our Chops experience, and they apologized and sent us some OBC for our next B2B pair of cruises.
Our cabin steward was great, getting us almost everything we asked for.
Lots of computer glitches! The first night we tried to use our BOGO Wine, beer, or soda the waiter couldn’t bring the discount up on his computer. So, guest relations helped us by printing out our discounts. It took three tries by maintenance to get our television to work, and also load up our account review.
We had 377 Diamonds and up on this cruise, so most of the nightly happy hour was held in the lounge itself.
The stateroom was a nice JS, but less than a month out of dry dock, the new rug was already shedding! We really liked the stateroom layout on Navigator. We had a stuffed chair with and ottoman, as well as a three-cushion sofa. Most notable was the lack of a coffee table. Heard later they were being redesigned. I love the half-circle shelf next to the stuffed chair. This time they had the coffee and tea service there. But we still needed to move the teakettle and coffee pot to the desk to reach the plugs. We often use that half-circle shelf for holding books, and our coffee cups. No coffee table.
We pre-ordered the chocolate cake, and found it delicious! The cabin birthday decorations were great, but only lasted one day before they started coming down.
Fog hit us on the way back. We were about six hours late getting back to port. Fog is so common now, that this delay didn’t cause a news ripple. The captain did the turn so he could back into the port. Good thing too. On embarkation, he was able to sail out of port ahead of an approaching fog bank.
 
knittinggirl’s Full Rating Summary
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Cabin Review

Cabin 9624
Voyager Class Junior Suites are Nice and Roomy. Please note lack of coffee table.
  Navigator of the Seas Deck Plans