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230 Celebrity Reflection Cruise Reviews

Having only cruised with Celebrity once about 13 years ago, I was very much looking forward to revisiting this line. Knowing that this is considered Royal Caribbean's upper scale line, I was truly expecting a higher end experience, ... Read More
Having only cruised with Celebrity once about 13 years ago, I was very much looking forward to revisiting this line. Knowing that this is considered Royal Caribbean's upper scale line, I was truly expecting a higher end experience, particularly after having experienced the dreadful MSC last year. Given that the price was about 40% higher than comparable trips with Princess (although somewhat cheaper than RC's Oasis class vessels) I was expecting an upgrade. The results were largely underwhelming, if adequate. First, the positives. Reflection had a few details that I did enjoy from an aesthetic standpoint. There was an attempt to integrate some greenery into the design, such as large trees and plants and even a real lawn on the top deck with living grass. I liked the hammocks and chairs in the solarium area. I also did find the open glass design of the main elevators and the way you can watch as you climb all the way to deck 14 quite captivating. My 1 1/2 year old daughter certainly enjoyed the view at the back of the elevators, which is wrap around glass. I also very much loved the design and style of the Opus dining room, with its elaborate yet tasteful chandelier and decor that managed to be elegant and youthful, avoiding the tacky old lady decor you see on other boats. Nevertheless, the overall ship design is nothing special. It is about on par with other ships I have sailed on in the 125,000 tonne range with Princess and MSC . I could swear that the boats manufactured in the past 10 years must all be made by the same manufacturer they are all so similar. Still, Reflection was the most serene, the most modern and least stodgy of the boats I have sailed on in my recollection. The other nice thing I noticed on Reflection was that the Lido area and buffet was not nearly as crowded as other ships I have been on recently. No matter when we attended, even at peak meal times, we were always able to find lovely window seats without even trying. This I think is due to there being fewer people per capita versus some of the other lines. My guess is that this reduced passenger load may be where the extra money went to with Reflection. On to the food. This is where I felt quite disappointed. Not because the food was terrible or anything. It was just plain average. For the extra cost, I expected an upgrade over what I had experienced before. Sadly, I cannot say that the food on Reflection was any better than what I had experienced on other lower cost lines like Princess, RC, Holland America or NCL. It's the same paper thin "steaks", the same fishy smoked salmon, the same watery coffee, the same doughy croissants and 711 muffins. Don't get me wrong, for what it is, it's just fine. I have never been under any illusion about getting restaurant quality dining in a cruise setting, but I just thought for the extra cash, there would have been a slight upgrade. Sadly no. If food is important to you, you are not really realizing much improvement versus any of the lower cost lines. My wife actually preferred the food on Princess. It was better than MSC, but that is certainly not saying much. In terms of entertainment, I will confess to also being disappointed. There did not seem to be that many activities compared with, say, Princess boats. We were a little disappointed with the kids' area, as it was only open for toddlers a couple hours a day. Given that there was an entire play area filled with toddler appropriate toys (but no direct supervision, and no organized programs) it seems to me it would not have been that onerous for them to provide a little extra time for toddlers to access the amenities. In total, there were a few bright spots, but it was just not worth the extra cost compared to other more affordable lines. If this is supposed to have been an upgrade over Royal Caribbean's comparably sized boats, I have some difficulty seeing it. Read Less
Sail Date December 2015
We did the Xmas cruise . Too many children running AMOK ! (our fault to pick a holiday cruise !) The specialty restaurant (Tuscan-twice) was VERY average and not worth the money (service was good). The main dining room was very good to ... Read More
We did the Xmas cruise . Too many children running AMOK ! (our fault to pick a holiday cruise !) The specialty restaurant (Tuscan-twice) was VERY average and not worth the money (service was good). The main dining room was very good to excellent! The evening shows were excellent ( loved the Beatles group Paperback Writer )We had two days of comedians. In this day in age of political correctness run crazy it's tough to be a comedian ! Daytime entertainment and early evening entertainment was very lackluster and the venue poor (center of ship 4th floor salon ) Space was limited and passengers were hanging off the balcony and sitting on stairs to see. Otherwise, trying to sell me watches or a painting is NOT entertainment. Many of us wanted to watch FOOTBALL ! No sports bar.... and initially the only place having the Giants game on was a small bar by the casino (10 bar stools) ! After more then a few New York fans got on their case they opened another small room with a TV nearby. The "Reflection" crew was friendly and the ship spotless. The ship just feels closed in compared to ships I have sailed on the "Royal Caribbean" I say all that to say this .... I am done with Celebrity ! I prefer Royal Caribbean. Read Less
Sail Date December 2015
We have been cruising since 1990 and have Elite Captain's Club status on Celebrity. We had a lovely balcony cabin on deck 7 which our attendant kept spotless daily. The beds and bedding were exceptionally comfortable, among the best ... Read More
We have been cruising since 1990 and have Elite Captain's Club status on Celebrity. We had a lovely balcony cabin on deck 7 which our attendant kept spotless daily. The beds and bedding were exceptionally comfortable, among the best we've encountered at sea. The dining room dinners, however, lacked flavor and presentation. For example, the lobster tail was a good size but dry, even with extra spoonfuls of butter. The accompanying mold of white rice with peas & carrots was pasty and tasteless which made for a poor dining experience. The scallop appetizer one evening consisted of 2 nickel-size, over-cooked scallops in a shell. It sounded so good on the menu but was pitifully small and dry. The entertainers gave it their all with their singing and dancing and arial acts but the dreary set remained the same for all 3 of their production shows and the costumes weren't elaborate enough to counteract it. Add 2 different less than impressive comedians and the Beatles on the other nights and it made for a week of mediocre theater entertainment for us. We were expecting more from Celebrity's lovely new ship but didn't get it. Our cruise was not a wash-out by any means but was disappointing in these areas. Read Less
Sail Date December 2015
My wife and I were in line for boarding the ship for three hours. Reportedly the delay was due to a breach of security. We understand delays due to security issues, however once the offender was arrested, in our opinion Celebrity should ... Read More
My wife and I were in line for boarding the ship for three hours. Reportedly the delay was due to a breach of security. We understand delays due to security issues, however once the offender was arrested, in our opinion Celebrity should have had staff members explaining to passengers what the delay was about and advising when we would be boarding. We were waiting in line with no access to restroom facilities, no information, and seeing the Miami Fire Department responding to passengers in distress. Approximately two hours into the delay water was finally provided. The delay was long enough for the local news team to arrive, film, and interview passengers. Celebrity should have a response team to address passenger needs during such extended departure delays. Once we were finally on board and having a late lunch, the captain announced the lifeboat drill. Thus, terminating our late lunch and adding to our displeasure with Celebrty's handling of this delay. During the lifeboat drill, the captain apologized for the delay and announced a $50 per per cabin credit. Too little, too late! On prior Celebrity cruises, very informational classes were provided on the use of iPhones and iPads. On this cruise, two classes were offered. I attended the first class and was surprised to be informed that the class has a $10 fee. Yes, this is a nominal fee, however this "nickel and dime" approach is not in line with why I selected to cruise on Celebrity. While in the iPhone shop getting rude assistance with accessing the ships Internet system, we overheard two people complaining of the incredibly slow Internet service. Therefore, we selected the per minute access rate. It took eight minutes to simply log on and obtain airline boarding pass. We will no longer plan any departures from the port of Miami since this is a second unfavorable experience at this port. The facilities are old, decrepit and poorly staffed. Departure off the ship was was quick, however then we were herded into a another long slow line to exit the port faculty. Our shuttle driver referred to the terminal gate for our ship as the gate of hell. Read Less
Sail Date December 2015
We sailed on the Dec 12,2015 sailing of the Reflection out of Miami. Unfortunately there was a bomb scare that delayed us for 3 and1/2 hours standing in line in the heat with no announcements at first just rumors. Finally bottles of ... Read More
We sailed on the Dec 12,2015 sailing of the Reflection out of Miami. Unfortunately there was a bomb scare that delayed us for 3 and1/2 hours standing in line in the heat with no announcements at first just rumors. Finally bottles of water were handed out. After drinking water guess what the bathrooms were need.. well the port a potties were across the street and had no toilet paper. So we waited and waited until they let us in.I had requested a wheelchair and they told me that they ran out of them. I have back issues so I started to walk slowly until I managed to catch a wheel chair on the way down for the rest of the way to my 7th deck cabin. Our steward was very nice and attentive as were our waiter and busboy in the dining room as well. The food was ok but not as good as it used to be in the MDR .We had anytime dining and wanted the same table waiter and busboy every night at the same time and we had to ask every night. The night we ate in Tuscany the food was not as great as it had been and the price was higher. Over all, we feel that as elite members we should be treated better. Celebrity has cheapened their line and as we get older we want more luxury not less. Yes the ship is beautiful but it's sorely lacking what you can get in oceania or regent. We don't appreciate inferior entertainment in particular the comediennes and inferior food. We'll have to think twice before booking Celebrity again. Read Less
Sail Date December 2015
The good, the rooms were very nice, we had an outside cabin with balcony. The food was good, the buffet was average. The bar service was horrible, you just about had to wave a red flag to get attention. The Eastern European woman in the ... Read More
The good, the rooms were very nice, we had an outside cabin with balcony. The food was good, the buffet was average. The bar service was horrible, you just about had to wave a red flag to get attention. The Eastern European woman in the Gym was more interested in going on side excursions than her job in the Gym, also very rude. T he ship TV had a channel that told us to shop at the Taj in Ocho Rio Jamaica. We bought a bottle of rum cream and could not take it. It had to be shipped to the ship from the shop and we were given it last night of the cruise. We were given the wrong bottle. The ship customer service took it from us and said we would get a refund. So far I lost my bottle of rum and I have no refund. The wine is very expensive as is all the alcohol on board and a can of coke is 3 bucks. The entertainment was mostly song and dance. They were OK not great but it was about 90 percent song and dance with two short stand up comedy. Just did not care for the activity on board. They tried to make it a night club scene. Shadow dancing, high base music. If I wanted a night club I can go to Miami and hit a few. For the money it left me a bit flat. Read Less
Sail Date December 2015
This was our second cruise on the Reflection and the third with Celebrity. Overall, our 15th cruise and regret to inform you that Celebrity has lost its MOJO. As we are Florida residents, we drove down I95 on Saturday and arrived around ... Read More
This was our second cruise on the Reflection and the third with Celebrity. Overall, our 15th cruise and regret to inform you that Celebrity has lost its MOJO. As we are Florida residents, we drove down I95 on Saturday and arrived around 12:30 PM and did not have any problems entering the port. (thanks to the one billion dollar tunnel, it was a snap.) Just make sure you follow I395 East and then watch for the tunnel signage. Embarkation is very easy and took maybe 45 minutes or so. Yes the Reflection is a gorgeous ship and she has been well maintained although she is becoming a little thread worn in the more public pathways such as the area close to Michael's, but not too bad yet. Very happy to report that those who smoke have been restricted to only a few areas of the ship and all can now enjoy the casino without gasping for breath. A welcome change. Dining - have not noted any improvement here. Quite boring and probably a decline in quality. The steaks were very thin and less than ordinary. Still can't believe how hard the dining room staff work...more waiters should be hired. no complaints here. "Anytime" dining does not work for us. One still must get in line and wait for an available table or make daily reservations. On at least three days of our cruise, we dined in the "Oceanview" cafe were the food is surprisingly good. Very easy to find a nice quiet table to have a relaxing dinner. (TIP: take your own wine, you won't regret it.) Shocking how much markup there is on alcohol on-board. Expect to pay 35 to 45 dollars for a low quality wine which would cost 5 bucks or so at your local grocer. per drink, it was $8.50 up. And, of course, the drink package was pushed at every opportunity. Entertainment - The production shows have not changed since 2009. The singers and dancers are very talented, however, Celebrity should bring back the Filipino bands...'nuff said. The fashion police will be disappointed to know that there is no longer a dress code in the main dining (Opus) and we observed those dressed in cargo shorts and hoodies along with men and women in formal wear. Port Calls: San Juan - Not much time here. Walk up to Fort San Cristobal, maybe four blocks from the ship. Very interesting and informative. you won't regret it and it only costs the price of entrance. St Thomas - Typical shopping area just off the ship at the Crown Bay docks. Its worthwhile to taxi over to Charlotte Amalie and the Havensight docks. Lots to do there. St Maartin- Very interesting island. We purchased the "Ultimate Island" tour. a bus, boat and shopping tour. Enjoyed it. Two days back to Miami. Couldn't do much here because of poor sea conditions, so spent most the time eating, sleeping, and relaxing at the spa. **life is good**. In conclusion, this Thanksgiving holiday cruise was pretty much as we expected. Tho' I'm afraid that Celebrity has changed from being customer attentive to sales oriented...in other words "becoming more like Carnival" Doesn't seem special anymore. On the plus side, our stewards were of the highest quality and very friendly. Obviously well trained and professional. Kudos to Edward and Muladi. Read Less
Sail Date November 2015
Perhaps expecting too much but what a let down. Transatlantic flight good apart from headwinds extending time by 2 hrs. Miami airport and security a disaster one and three quarters hours to get through. Shambles loading bus to Hotel. again ... Read More
Perhaps expecting too much but what a let down. Transatlantic flight good apart from headwinds extending time by 2 hrs. Miami airport and security a disaster one and three quarters hours to get through. Shambles loading bus to Hotel. again long delay. very few celebrity staff to assist. Courtyard Hotel Miami airport good but plans to visit downtown Miami out of question due to delays. Coach pick up following morning again a disaster. No Celebrity staff to assist and drivers of numerous coaches unable to assist with our previous arranged transfer to ship. Loaded onto a coach with 28 others along with luggage then told wrong coach. Total chaos. eventually correct coach arrived and conveyed to ship where actual embarkation was acceptable. But how many times to check passports. since arriving in Miami had already lost count. extremely relieved to be on board and first impressions were that the ship was beautiful. Immediately dined in Ocean view buffet and variety of food was excellent. Staff very good but food was warm to say the least. Plates were cold so by time sat down food was cold. this remained the case unless you had freshly cooked eggs omelette etc. Our cabin 9107 on deck 9 was superb . Large with superb bathroom and large balcony. 10 out of 10 there. Freedom dining turned out to be dissapointing as we were unable to build up a rapour with table staff. Gained the impression that as they knew you would not meet again they were somewhat disinterested. Food choice very dissapointing and after first night had to ask for food to be served hot. One evening had to leave 2 main dishes I tried as they were overcooked and tough. Service was slow and had to leave on 2 occasion before having dessert as otherwise we would have missed theatre show. Formal nights have been relaxed but surely a more stringent policy should be adopted at least in the main dining room. Jeans and open necked shirts not acceptable even for majority American travellers. Expected a bit more glitz. Falls short of RCI or P &O standards. Overall dining experience very dissapointing. Theatre shows were very good but apart from Theatre and a very average 3 piece band in central Atrium there was nothing else unless you wanted to shop shop shop. Grass area on deck empty due to ridiculous pricing as was spa areas. We did not do a drinks package as there is no way we could consume the amount of alcohol on a daily basis to justify it. It was obvious that quests who had were visibly drunk and quests we sat with were themselves admitting that they were drinking to excess to get there money's worth. . By all means keep drinks prices at a highish price but to encourage quests to over drink is foolish and irresponsible and I think Celebrity should rethink there policy or maybe not as it is obvious thank it pays Celebrity very very well. 9 dollars for a bottle of beer is scandalous. Ship itself was beautiful but as I stated very little in way of entertainment apart from Celebrity CHEF which ran all week. Just loads of Bars and a massive Casino. Staff were very good and friendly and cabin was kept spotless. Another port of call could have been included as well as San Juan, St Thomas and St Martin which were all good and our Island trips brilliant especially with Elvis on S Thomas. The highlight of our cruise. Disembarkation was good but the dispensing and retrieval of baggage must have gone out of sink as we waited 40 minutes for our cases to appear on the carousel. Over an hour before we got through customs and again total chaos. on leaving the building we along with one or 2 couples we recognised followed the signs outside for shore transfers . With the signs Clearly pointing tous the right we made our way along a long line of busses and various reps who could not help we reached the end of the line with no success. we backtracked and an elderly staff member took up our cause and returned 10 mine later leading us in the completely opposite direction to the signs where he pointed out a bus with MIAMI AIRPORT on it. We were not going to the airport but finally found a Celebrity Cruise agent who confirmed it was our Hotel transfer coach. Confusing or not?. and very frustrating. Again more delays as driver insisted in loading the luggage himself as previously which took forever. Eventually arrived11.15am at JW Marriott Brickell A venue and it was superb. however we could not get access to our rooms until 4pm yes 4pm. The Hotel staff agreed to label up and keep our luggage and we succeeded in getting off to see a wee bit of Miami by about 12 mid day. 3 hours after leaving ship. Need I say more. To sum up a trip and cruise we would not repeat and advise others to avoid. Cruise part ok but the lead up to and ending marred the whole cruise which had it been as we expected left us with more pleasant memories than nightmares. Read Less
Sail Date November 2015
Having recently returned from our cruise on Reflection, this is the first time i have commented about Celebrity Cruises. I have been on many Celebrity cruises and by far this was the worst ! Beautiful ship , sailed from Miami for the ... Read More
Having recently returned from our cruise on Reflection, this is the first time i have commented about Celebrity Cruises. I have been on many Celebrity cruises and by far this was the worst ! Beautiful ship , sailed from Miami for the first time ( and the last !) It took us 2 hours to board the ship, many people waiting in the heat. When we eventually reached the check in desk, we were not greeted straight away by the young man behind the desk, he just carried on chatting to his mates ! Not a great start ! When on board we then found out that our drinks package was not included on our booking so then had to pay again while it was sorted out. We had Select dining during our cruise which was fine as we could get a table most nights at the time we turned up, but unfortunately we were put more than once next to the clearing stations, which wasn't ideal. The main restaurant was also very cramped, and food not always hot. When disembarking it was queue,queue,queue everytime ! They have increased the number of passengers on the ship and you could certainly tell this, as also impossible to get a sunbed particularly during cruise days. And always crowded wherever you went !Our cabin and cabin steward were fab as per usual, but alot of the staff on board weren't as friendly as previous cruises. Celebrity are going wrong somewhere which is a real shame as I am always praising them to friends and colleagues. I certainly will not go on Reflection again, but won't abandon Celebrity altogether as their other ships are fab. Read Less
Sail Date November 2015
Let me preface my review by stating that this was our 5th cruise overall, but our first with Celebrity (the other 4 with Carnival). Our previous cruises were taken along with our children, but since we were travelling alone this time, we ... Read More
Let me preface my review by stating that this was our 5th cruise overall, but our first with Celebrity (the other 4 with Carnival). Our previous cruises were taken along with our children, but since we were travelling alone this time, we decided to spend a little more and book with Celebrity. We read many reviews and publications and Celebrity always rates at the top of the industry. Basically, this cruise is just right for people who just want to chill out, not do too much, enjoy quieter, elegant, immaculate surroundings. But if you want to mix more fun along with your relaxation, and get good value for money in terms of food or entertainment, you will do OK with Carnival. The ship was indeed beautiful, serene and clean beyond belief. Every single location of the ship was immaculately clean every moment of every day. The staff was courteous and helpful everywhere, and our stateroom attendants did a wonderful job, and always asking if we were satisfied and if anything more was needed. The layout of the ship was terrific, and despite being filled with 3200 passengers, you never felt crowded anywhere and there were always deck chairs available. We thoroughly enjoyed the serenity of the vessel and the professionalism of the crew, but overall not the most satisfying cruise we have taken to date. The reasons for our rating to be merely average are as follows: Embarkation: this was not a pleasant experience. The vessel had just arrived in Miami that morning from a transatlantic crossing. We received a notice from Celebrity not to try and board the vessel before noon. We arrived and 12:15 and did not get onto the vessel until 3:00 pm. Some people did not board until 4:15 pm. Typically an embarkation takes an hour or less, but this was ridiculous. People were lined up outside for hours, waiting to get into the terminal, and once in the terminal, delays continued. No one from Celebrity came outside to explain the reason for the delay, offer some cold water or something. Once in the terminal, the air conditioning was frigidly cold and strong blowing, making things quite uncomfortable. The staff did not explain the reasons for the delay, nor apologize, nor seem to be processing guests with any sense of hurriedness, despite the delays. Rumor was that the inspection of the ship by government inspectors took longer than expected, but we met a few people did somehow get on the ship a little after noon. The reason we booked with Celebrity on this trip was because of it's reputation for the dining and entertainment. But in the end, we preferred our experiences on Carnival vessels as we did not see the added value in spending more for a Celebrity cruise in these 2 areas. Food: the buffets in the Ocean View Café for breakfast and lunch were very good, and the food was of very good quality, nicely replenished, varied and good tasting (better than Carnival here). The dinners in the main dining room were a bit of a disappointment. While the menus offered some rather elegant and varied dishes, the taste was rather bland. The "classic" dishes available every night were just OK, as the steak was really just average. I don't see how these were perennial "favorites". Entertainment: the shows in the main theatre were all pretty good (but not as good or only as good as on Carnival). One exception was a 4 man singing group December 63 (Frankie Valli tribute), they were awesome! The main theatre seats around 1200 guests, but the shows were typically half filled to 2 thirds filled (I don't know what other people were doing at that time, as nothing else scheduled on the ship during show times). The house band was good, but seemed to play many of the same darned songs most every night ( I don't know who put together their set list). There were fewer games, events and entertainment options on this vessel than we were used to. Port stops: Cozumel, Mexico: it is renowned for scuba and snorkeling opportunities, but that is not our thing. There are few good beaches to be had on the mainland, and you need to take a 45 minute ferry ride to the nicer beaches. So we basically took a shuttle taxi to San Miguel and did some shopping and strolling the town. The people are most friendly and polite as they try to entice you to shop in their stores, but after having to say "No thank you" a hundred times, it does get weary. Georgetown, Grand Cayman: we went to a very nice beach club (only $4 entry fee) called Royal Palms Beach Club. Nice facilities, beautiful beach and water. A good place to go. If you see a taxi driver named Tessa, she is a charmer and one of the nicest people you are going to meet in town, so use her taxi services if you can. Falmouth, Jamaica: not much to see and do in this town. Outside the cruise terminal area, the town might be historic but somewhat rundown, and security is very tight in and out of the cruise port. Falmouth is about 30 minutes from Montego bay and 1 hour from Dunn's River Falls. We opted to go to Montego Bay, to Doctor's Cove Beach. Best stop on the cruise. Beach is beautiful and good facilities ($6 pp entry fee). We don't see what the fuss is about the "Hip Strip" in Montego Bay. Just seems like a traffic congested narrow street with a mixed selection of nice to run down properties. Did not look enticing or worth the stroll, and we decided on more beach time. Be prepared to be approached by men trying to sell you dope, etc. They are not aggressive towards you, but it is a little unnerving. Coco Cay (private island belonging to the cruise company): this was a real disappointment. What we thought would be the best stop, wound up being the weakest. Firstly the tender debarkation was a joke. There were line ups until noon to get off onto the tender boats. This cut into any beach time available. We decided to enjoy a nice lunch aboard the vessel, rather than the simple BBQ offered on the island. In retrospect, we were glad we did not get off early because the beach was a big disappointment. The water was not enticing. There was turtle grass or sea grass in most spots, jelly fish, and the water was very shallow overall. You could walk 100 yards out and not get wet above the knees. They had an inflatable park out in the water to play on, and an inflatable water slide on the beach to play on, but the fees were ridiculous. This should have been offered for free to guests. There was a lot of beach area to enjoy, but to get to the quieter more secluded area, you were very far from the complimentary food, water, juices available to guests, (but you can always get a drink from a $$ bar nearby). They should have had more beverage stations than just 1, considering the size of the property. Read Less
Sail Date November 2015
This is our 41st cruise and our 2nd with Celebrity. The ship is beautiful and maintained superbly. Our suite was a corner suite on deck 8. Very large and well appointed. The only drawback here was a very large balcony that we could not ... Read More
This is our 41st cruise and our 2nd with Celebrity. The ship is beautiful and maintained superbly. Our suite was a corner suite on deck 8. Very large and well appointed. The only drawback here was a very large balcony that we could not use. We were told that due to the exhaust from the funnels there is constant black soot on all the aft balconies. And the staff told us it is impossible to keep clean. So if you walk out in the early morning to watch the sun rise and lean on the railing you are full of soot. And of course the bottom of your feet are full of soot too. Not a healthy place to relax and enjoy. All of the public rooms are wonderful, maintained nicely and comfortable. The bars/lounges are staffed with friendly and engaging crew. The entertainment is almost abysmal. But this is the case, now, on almost all cruise ships. Amateurish house productions, almost non-existent lecturers or lecturers talking about obscure subjects. With so many sea days we look forward to enrichment programs but there were some days with nothing. But what they did offer were: Canyon Ranch teeth whitening, Canyon Ranch, anti-ageing, spa talks, healthy spa lecture, etc. So most days, you read and sit around the pool. Thankfully we brought cards with us and engaged other couples for card games. The Guest Relations Desk: This group of staff should be ashamed of themselves or Celebrity has trained them to treat each guest like an idiot. If you have a problem, they look at you as if you have 2 heads and they never heard of your problem and the problem must be your own fault. For us, it was our access/ship ID cards. I needed to replace my card 8X and my partner needed the card replaced 4X. We were told we are doing something wrong. Their system was perfect. Twice as we got on or off the ship the cards did not work at security. The security staff made adjustment directly. Almost everyone we met had issues with their cards. But Guest Relations just look at you. Oh, on the last day, we got a phone call from a manager with apologies and we each received at $200 credit on our next cruise. But was this necessary? Why were we treated so shabbily by the Desk Staff? & why so many defective cards? Now the best of the worst: Luminia the new restaurant for Suite class guests. I understand that this new restaurant is only months old but come on now. Service in the general cafe was better. Twice we were the first to arrive for breakfast and waited 10 minutes for a server to even appear & ask us if we wanted coffee, let alone order anything. The female hostess was useless. She wouldn't pour you a glass of water if your life depended on it. I asked, she said sure then walked away looking to send someone over. And there was no one else in the room. We found out that their lunch menu is only 3 menus. So you get different meals for only 3 days then they repeat the same menu. Now dinner - We sent back over 5 meals (oh yeah, 4 breakfasts had to be sent back, cold eggs, really cold out of the frig). It took till day 6 to find out other guests were eating food not on the Luminia menu. Oh yeah, the maitr 'de stated that we could order off the main menu too. Why didn't you tell us before? You never asked before, was his answer. We started to have lunch in the main cafe buffet. Sushi daily and at least 6 sections with a nice daily variety & different regional dishes too. Thank God for the specialty dining rooms. We loved them. And the last 3 days we never went back to Luminai. Not worth the aggravation. Oh and the decor looks nice but not too usable. The chairs are so heavy you get a hernia just trying to move your chair in. And chairs are so deep, the staff run around looking for pillows to support you or you sit on the edge of your chair. Murano - Qsine - Tuscan Grill all wonderful specially dining venues. Cafe - Even the buffet was bette the Lumania Lastly the suite category has butlers. Nice extra but unfortunately other then waking me from afternoon naps (yes,we had the do not disturb on the door) to ask me if I wanted tea, we never saw her. Was that all the butlers do on Celebrity is bring afternoon tea? Weird. If they don't improve Lumania and have it as good as the specialty dining rooms this is just another wasted perk for the added price of a suite. The staff were OK, somewhat inexperienced, only one sommelier who was good but overworked, a hostess that did nothing but had you a menu and a maitre'd that was annoying because he kept apologizing but nothing changed. I would definitely sail on the Refection again but not waste money to a suite. They extras you don't get aren't worth the added cost. Read Less
Sail Date October 2015
Left from Civitavecchia, Italy. After being dropped off by shuttle it was a treacherous walk from gate of Port Security with our heavy luggage to find information on how to get to the ship. Upon arrival by bus we were told we had to get ... Read More
Left from Civitavecchia, Italy. After being dropped off by shuttle it was a treacherous walk from gate of Port Security with our heavy luggage to find information on how to get to the ship. Upon arrival by bus we were told we had to get tags and check our luggage in. We have always carried our luggage on all the other ships before so we were upset. Check-in was speedy and rooms were ready upon embarkation so we went to eat lunch. Cabin with a balcony was roomy with lots of storage space. Our steward was very nice and our room was spotless. He was very helpful whenever we needed help with a problem. We had a problem with a loud clanking sound heard throughout the ship all night keeping us awake. We complained to the desk and they finally offered us a change of cabins. We tried one more night in our room because it was too much to pack everything up and move. The noise did stop but returned the last two nights of our cruise. Don't know what was causing it but others on our floor heard it too and they complained. Overall appearance of ship was good, staff very courteous and friendly. Food in dining room was good most of the time. Entertainment was good part of the time but we found the sound system is way too loud and the orchestra seemed to drown out the entertainers. We found that every time we turned around there was a charge for everything. No free exercise classes or things to do. They took out the mini-putt and put in real grass which was a waste of space. You had to belong to the Lawn Club in order to sit up on the top deck in special cubicles. We did not appreciate being charged $7 each for a 5 minute ride to the shore at St Martin's. We used to be able to walk to town from the ship. The tours were expensive for what you got so we never went on any. Labadee was just a commercial venture and we went directly to the beach, had a short swim then went back to the ship before lunch. Disembarkation was also good. The only plus was you could bring two bottles of wine on the ship upon embarkation to enjoy on the balcony every day. Read Less
Sail Date October 2015
The Celebrity Reflection is a very large ship - the captain called it the 'flagship' of the fleet. It is highly decorative and the cabins are well-appointed. It also had one of the most comfortable beds I've ever slept in. ... Read More
The Celebrity Reflection is a very large ship - the captain called it the 'flagship' of the fleet. It is highly decorative and the cabins are well-appointed. It also had one of the most comfortable beds I've ever slept in. The cost of the cruise, itself, was reasonable: but that's all that is: the advertising states that it is "luxury cruising" and the costs for everything on offer certainly meet that criterion. For example, they have an all-inclusive drinks package which includes the more exclusive bottled water, bijoux coffees, alcoholic drinks and wines up to $13.00/glass: all for a price of $65.00 per person, per day - this means that a couple would spend $1950.00 for a 15-day cruise for drinks, plus the 18% gratuity, of course. They do not have a laundry room, and the costs for using their services aren't cheap. Same thing with the Salon: a shampoo/blow dry for 'medium' length hair is about $71.00. Also, the specialty restaurants are specially priced - $50.00 per person, not including drinks. If you want to include wine, add $39.00 per person for 4 glasses. The 'free' food is generally good, when it isn't so salty it's inedible (the lobster bisque, the spaghetti Bolognese, and the flank steak I had were really bad) , but the menu is repetitive - the same thing is offered for breakfast every day in the restaurant, and, if one is using the open dining option (for which we pre-paid the daily fees before we sailed), one is expected to call and make reservations - which isn't explained anywhere. We were 3 cabins from the front (forward) and for us, one of the biggest problem was the configuration of the ship: there is no way to walk from one end of the ship to the other except by traversing an endless maze of corridors, unless on is on one of the two top decks or on decks 4 and 5. They have maximized the number of cabins, so there is no access to the ocean - unless one has a balcony - other than the top decks or a small area on deck 5. It's like sailing in an enormous cavern, and the lack of fresh air throughout most of the ship leaves a rather damp, musty smell in many of the interior gathering places - the Casino especially sort of smells like an old Laundromat. They have a Library, and it's in the center of the ship, with elevators on each side and the ceiling going up to the top of the ship. While it's quite impressive, it's also wide open, and the noise level is not what one expects in a library (also, some of the books are about 15 feet above the floor, with no ladder - obviously for show, since no one could begin to reach them). Other than time spent eating and in the Fitness Center (which is way too small for the number of passengers, thus there is a wait for the various pieces of equipment), we spent most of our time in our cabin, since, for health reasons, we don't sun bathe, and the lounges, and other gathering places are kind of dark and depressing because there is no sense of being on the sea. The majority of the movies on are on the cabin television, and there are almost no activities (other than sun bathing and swimming) planned that don't cost money. There is something on sale, all the time - I felt more like a revenue stream than a welcomed guest. Almost every passenger with whom we spoke had this same complaint - that Celebrity was "...nickle and diming us to death." as one put it. This is our 2nd Celebrity cruise, and the prior cruise was on a different ship, with a different configuration and we had more fun. Read Less
Sail Date October 2015
We booked this transatlantic cruise as our first experience of Celebrity who we were led to believe were a step up in quality from Royal Caribbean. We had an inside cabin on deck 7 as we don't believe in spending time in our cabin, ... Read More
We booked this transatlantic cruise as our first experience of Celebrity who we were led to believe were a step up in quality from Royal Caribbean. We had an inside cabin on deck 7 as we don't believe in spending time in our cabin, instead preferring to use the ship to the full. As there were 10 sea days on the schedule, we expected Celebrity to have a packed itinerary for guests, but it seemed that if this did not involve spending money in their shops for the daily promotions or the art auctions, you were left to your own devices which is what we did. Weather was reasonable from the outset so we took advantage of the pool deck from day 1. No issues throughout the cruise on securing sun-beds but they do tend to be positioned very close to one another. The famed pool butlers cleared unused sun beds when it was only towels on them, however they tended to leave personal articles for hours on end on deserted sunbeds. My wife is a keen crafter, but found the jewellery classes to be too basic and not therefore value for the class fee of $20. I will list my personal pros and cons and summarise after. PROS Friendliness of the staff. Nearly all the staff were very pleasant and provided great customer service. The exception appears to be in the Oceanview Café where they appear to be under a bit more pressure and therefore do not tend to "go that extra bit". I found it very frustrating, when after my initial delight to see genuine English bacon for breakfast, only to find a daily chore of trying actually get some! The attitude of some of the staff when approached for this simple request varied from the very helpful to the completely indifferent. Cleanliness and appearance of the ship. As the ship is fairly new, you would expect it still to be spick and span, however the crew responsible for it's upkeep do a remarkable job. Special plaudits to the staff responsible for the toilets, they are impeccable. Embarkation & Disembarkation Both very smooth, especially in Miami, where we did our own thing which meant we were off the ship, through customs and on our way in the taxi to our hotel in 30 minutes. CONS Food. We both found the food to be very disappointing and especially in Opus, felt portions were very small with almost no vegetables included. My wife is quite particular in what she eats and found the menu quite limited, which led her to choosing the default steak most nights. Despite being specific that the steak had to extremely well done, invariably it had to be sent back as it was still "pink". This is extremely frustrating as it leads to her eating after everyone else on the table has finished. It also gets very embarrassing for the waiter (in our case Oscar). We raised this with the Maitre D', Claire. Whilst she was very pleasant and tried to help, it did not improve the situation. We were also very distressed to hear that Oscar's personnel rating is based on the quality of the food, which we feel is extremely harsh as he has no control of the food preparation. I wonder on what he chefs are rated for their annual appraisals. We did not use the speciality restaurants as I find it infuriating to be charged extra for dinners when I have already paid for it within my initial bill. I feel cruise lines should look at the Sandals model in this respect as all resort restaurants are included I your holiday price. Service charge. The obscene 18% service charge added for drinks is I'm afraid another means for more money out of guests who have already paid for a holiday. I especially resent this charge, when for the most part, the "service" extended to taking the top off a bottle of beer! Entertainment There was a variety of entertainers engaged across the ship and popped up at various venues and on the whole were reasonably proficient. However my main disappointment was the main night-time scheduled shows in the theatre. These were scheduled for 7pm & 9pm and therefore as we were on second sitting (8:30) we would have had to be ready to leave our cabin for the night by 6:30 and this was not an option for us. It appears that Celebrity wanted the main entertainment done and dusted by 10pm. We only managed to see some of the headline acts due to hastily arranged matinee shows. We tended to go to the Sky Lounge after dinner and found this to be a woefully underused lounge which is a shame as it is very well appointed lounge with nice comfy seats and a small dance floor. Elitism I appreciate that there seems to be a shift in the cruise lines in "segregating" guests depending on how much money they have spent on booking their holiday. Whilst I have no problem with people getting their money's worth, it appears that Celebrity appear to have taken that to a greater degree with some restaurants being "out of bounds". Luckily, as I mentioned earlier, speciality restaurants are not my thing anyway. However there is a whole section of Labadee that is "forbidden territory" for non suite guests. I think this was taking favouritism to the extreme. Summary We can say we had a good time as it is down to the individual to make the most of any given situation, however I do not think we would use Celebrity again. We much prefer the more informal but more activity based approach of Royal Caribbean. We met some lovely people from lots of different parts of the world and can tick off a transatlantic cruise from the bucket list, but once is enough. Read Less
Sail Date October 2015
We were in cabin 9296 which seemed to be a nice location. It is said to be an upgraded cabin and the the balcony is a little larger than normal. Since the balcony is slanted towards the stern of the boat, you do not have a great view of ... Read More
We were in cabin 9296 which seemed to be a nice location. It is said to be an upgraded cabin and the the balcony is a little larger than normal. Since the balcony is slanted towards the stern of the boat, you do not have a great view of where you are going. The room steward was excellent and it seemed like they were always cleaning. We had the early dining in the Opus dining room and the waiter was OUTSTANDING. Couldn't ask for anyone better. The food was okay, but could have used some herbs as seasoning instead of just salt. Speaking of food, the buffet was mostly Mexican, Indian and Asian food. I won't use the word cuisine to describe it, because it wasn't fancy, nor really good. Could Celebrity think of any cheaper food to make? Breakfast was standard fare, with the highlight being the freshly carved ham station. Delicious. On previous Celebrity cruises I enjoyed the shrimp salad at lunch and would have a nice sandwich, however, no shrimp salad on this cruise. Salmon salad, egg salad or chicken salad. Again cost cutting? We did dine at the specialty restaurants and liked them, but Celebrity seemed to raise their cost from previous cruises and $45 a person seemed a bit high. The excursions were either very good or a major disappointment. We had never been to Greece or Turkey before and were looking forward to sights we only read about or saw in pictures. In Athens, I would rate the excursion as a two out of five. Could you believe that half the excursion was a sales pitch. We were brought to one place where they made monogramed necklace and wasted about an hour and then we were dropped off in the middle of town for three hours on our own. Yes, three hours to look at various shops or go to some local museum. Tried to catch an excursion bus back to the ship but they wouldn't take us and made us wait he whole three boring hours. Similar experience with other Celebrity excursions this trip. In Pompeii we wasted one hour at a shop that made wood products and furniture and another hour where they made cameos. In Turkey they wanted us to see a sales pitch on carpets. We would have like the additional time in Pompeii instead of the sales pitch. Read Less
Sail Date October 2015
We have many cruises and 750 points on Celebrity and are truly big supporters and have recommended many to go by Celebrity. We were surprised when this beautiful ship did not deliver what the cruiseline promise as a premier cruiseline, and ... Read More
We have many cruises and 750 points on Celebrity and are truly big supporters and have recommended many to go by Celebrity. We were surprised when this beautiful ship did not deliver what the cruiseline promise as a premier cruiseline, and what we are just to, latest on Silhoutte in march 2015. The stateroom is very nice and the stateroom attendant could not be better. Breakfast and lunch in Oceanview Cafe were very good and the destinations in Italy, Greece and Turky are simply the best. The weather was excellent and we had good company from Norway, USA and England.Then we can accept dinner or entertainment are poor - but not both! First dinner: The quality of the food were up and down. The dish could be not hot or were too salty. The fish could be to much cooked or fried. The cruiseline promise this in the brochure to be " Deliciously distinctive dining - a foodies heaven". Entertainment: This is important for us, and I had not given my first review after 82 cruises had it not been for both dinner and entertainment disappointed us. The music was too loud from the band. The cruiseline choose to magnify the drummer via three microphones and loudspeakers, were others put the drummer behind a plexiglass wall. The sound was a disaster. One evening they had a piano man from Texas and the first part we just mostly saw him, and could not hear the piano because the band and the drummer were too loud. The other music was not our liking. I told the cruise director about this, and asked why the ship had no entertainment and music for people over 60 ( I am 61). He was not interested, but told me they had entertainment for other ages it was more people. We saw a lot of people of older people of our age, but if the Celebrity Cruiseline choose to play too loud and music we do not like or recognize, it has lost its identity and a lot of old customers. It had been fair that Celebrity had given us a warning in advance, but that is too much to expect when the cruise director did not want to listen. By the way the same man talk too much and too fast for people who do not speak english too well. It was too much talk over the loudspeaker as well. I guess Reflection has a reason why they have 50 % of the books other ships have in the library. Reflection is not up to Celebrity standard and a premier cruiseline. If this is intended the Celebrity Brand will be damaged. The passengers wants a product they are promised and used too, or they will choose other cruises. Read Less
Sail Date August 2015
Just returned from the Reflection (21st Aug sailing), sailed with Celebrity last time, previous to that have taken 5 Royal Caribbean cruises. Last time we really preferred Celebrity to Royal Caribbean, this time not so sure. There are ... Read More
Just returned from the Reflection (21st Aug sailing), sailed with Celebrity last time, previous to that have taken 5 Royal Caribbean cruises. Last time we really preferred Celebrity to Royal Caribbean, this time not so sure. There are some great parts to the cruise, the staff are great, service is excellent and the cabin was 1st class - cleanliness spot on. The captain was out and about which is great. We purchased the premium drink package and before boarding I was expecting it to be difficult to get drinks when you want them (bases on previous comments on this site). The reality was that we only ever waited seconds to be served and around the pool there were plenty of waiters asking to take orders, so great value. Sunbeds - I was expecting there being a challenge getting 4 beds together, so long as you were on deck at 10am (at sea days) no problem at all. On port days you can take your pick of sunbeds and there are plenty of towels available for use. The adult pool is very good as well. My 2 son's (21 & 18) used the Gym every day and said it was great, they too had a drinks package and made full use of it - the staff were great with them. Christopher at the Martini Bar was especially good. Embarkation at Rome was fantastic, 10 mins and we were on the ship...spot on! To be fair dis-embarkation was very efficient as well. There are some really, really poor parts to this cruise - in the main the entertainment. It really does feel that a lot of cost has been taken out of the Cruise Directors budget. The shows in the main theatre were poor to say the least, previous cruises always had good quality variety acts - not on the reflection! That said there was plenty of music around the bars in the evening. The "grasstonbury" on the lawn was ok and the staff worked hard on this. But when you sit back and consider the investment in entertainment its clear that savings have been made. The timings of the shows penalises the last dinner sitting as they started at 9.15, just as our starters where being served...what ever happened to the tradition of a 10.30/10.45pm show escapes me. Food - the buffet was excellent, great choice and quality. The main dining room was ok, on the whole but food lacked flavour and the potions are small, and I mean small! Speciality dining - BEWARE! DO NOT BOOK BEFORE BOARDING!! We did and as an example paid $45 dollars each x 4 for one restaurant only to have one of the main dining room waiters offer it us at $30. We booked Qzine on board and was able to negotiate a 20% discount on the cover price. This feels like customers are being cheated - not a great tactic from Celebrity. We didn't take any paid trips as the price in my opinion is too high, many guests made their own arrangements but as we have been to many of the ports before we got off for a stroll and then enjoyed an empty ship. I would not recommend anyone pays $39 for the cruise review DVD, watched it last night and it is appalling and again I feel like I have been cheated. It contains 95% library footage and almost laughably it covers ships other than the reflection. I feel so strongly about this that I am writing to request a refund....most of the footage can be downloaded from YouTube for free. Looking to next years holiday we are really inclined not to cruise as we cant help but feel that costs are being taken out to compensate for booking offers ( free grats. drinks packages etc). My final observation relates to the silly, stupid touches applied for Suite+ guests. The most ridiculous one is the little red carpet (1m sq) at the ship re-entry point, basically suite guests walk across that and then queue at the ID point with everyone else. I never saw anyone use it...I would be too embarrassed. In my opinion all customers are important, in my case I booked a balcony and a cabin at the front with window - total cost was 50% more than a couple/family taking a suite, so pound for pound I spend more but the red carpet gives the impression that there are 2 classes of travellers...this is 2015 not the 1900's. Same goes for the theatre suite+ guests have a roped our area (Red rope on gold posts of course!) with 2 "bouncers" to ensure those 2nd class customers don't mix with the elite...silly, silly, silly. Anyway off to the carpet shop to but a red rug for my front door. It may sound like we didn't enjoy our cruise - we did on the whole but it just missed our delivering on some key aspects for us. Read Less
Sail Date August 2015
Embarkation was a nightmare. My daughter and husband names were mixed up so he was Miss and she was Mr - they needed to leave us waiting for around 20 minute to make the changes. The marquee was chaotic and hot. The check-in desks too ... Read More
Embarkation was a nightmare. My daughter and husband names were mixed up so he was Miss and she was Mr - they needed to leave us waiting for around 20 minute to make the changes. The marquee was chaotic and hot. The check-in desks too close together. The walk on to the ship didn't WOW! me like it did with our last cruise (RC Liberty of the Seas). But I was impressed with the cleanliness and courteous staff. We were told the only food at that time was the burger bar - we were all starving - burgers were fab! But nothing other than burgers or hotdogs there and not enough seats/tables. We then found out the buffet was in fact open! Itinerary was good - unfortunately the weather prevented us from stopping at Mykonos - shame as we were looking forward to beach and swimming in the sea! Santorini was awful - felt like cattle. Hated every bit. Sea days were fine - although agree with most other reviews the pools too small and cramped sunbed areas. we found some spots on the upper sun decks. One pool was closed for a day as someone vomited in it - meant the other pool even more cramped! They should have allowed kids in the indoor pool and made the outside pool for adults only! Grassy area seemed a waste of space. As did all the fancy shops - where I never saw a soul in! As a foodie family we were really excited about the food - the buffet was great plenty of choice and abundant. Mostly fresh and crisp salad - although ready made salads far too much dressing drowning them made them limp! Opus - we had set dining - food was mediocre - not amazing - too salty and sometimes flavourless. Some creations were so gross! Desserts all awful! Waiter staff wonderful! Drinks package still prevented some drinks being purchased and some cocktails - embarrassing at the bar when they tell you you can't have it in your package. Kids - our 3 teens had a wonderful time - made loads of friends. I object to this: our kids (12,14 &17) are considered kids on the cruise - i.e. under 21. But when you book a shore excursion (we booked 1, the tour to Herculaneum) anyone over 12 years is adult price! Theatre shows - in the evening these needed to be available to those dining later too - they only show times were 7.15 or 9.15 (or something like that). Our table sitting was 8.45 - we were not out of the dining room until around 10.30 and shows over then! Fitness room - too small - not enough equipment, especially on sea days! Read Less
Sail Date July 2015
Booked this Celebrity Cruise based on my other experience on travelling on the Celebrity Century four years ago. This vacation was a mixed bag, especially on the ship which I will go through - Entertainment - The entertainment ... Read More
Booked this Celebrity Cruise based on my other experience on travelling on the Celebrity Century four years ago. This vacation was a mixed bag, especially on the ship which I will go through - Entertainment - The entertainment offering was dreadful - the worst I have ever seen at sea (compared to P&O, Princess Cruises and Royal Caribbean). The first night we didn't; bother even seeing, someone playing music for 45 minutes - I'd expect this to be shown in a lounge now a theatre. The following night was a singer, again really bad and the shows singers were far superior than her. The next nights was the most laughable, Celebrity throughout it would be a good idea to have two separate acts, both of them were men and did singing, playing instruments and told a few jokes, yet perhaps it was ok for one night but both acts were so similar it was a joke. And to add salt into the wound, Celebrity thought it was an even better idea to have on another night in the theatre two acts both on the same night - so they managed to eek it out even more! There were only 2 shows on the 10 night cruise, I think this too is deplorable. The Reflection the show was ok - wouldn't agree it was the "best show at sea" which they kept plugging as it was the circus style acts along with singing - the dancers and singers have so much talent yet I have no idea why they only do 2 shows. Celebrity would be better to have a separate show with the acrobats, and not just throw everything they can do in one show (i.e there is room for so much potential with the stage and the dancers yet they don't utilise it). Then, there was the entertainment in the "entertainment court" which meant that there is no proper seating, and people and to stand and lean over the edges on the glass - I have no idea why they didn't use other space to do this as it was so uncomfortable leaning across! Also, the amount of times they played Family Feud was beyond belief - one night they played Millionaire, where everyone could play with keypads they handed out - yet again they didn't utilise this and only did this once on our vacation.... Now, if you wanted to know what the singers and dancers were doing in their spare time, well you had to go to one of celebrity "events" and one of them such as "Indulgence" cost $20 to have drinks and better seating, with the dancers and singers there. Yet, this too seemed a gimmick, it was actually quite empty and did't have much of a vibe. Now, if you want entreatment on the "Lawn Club" then perhaps they should have named this the biggest wasted space at sea! The lawn was so dry you couldn't play anything on it at one point as they were "regrowing the grass". No badges, only some balls to throw, no croquet at all times, you could only play when they said so. The cabanas were stupid, I have no idea why anyone would pay around $100 to sit in the baking sun without access to a private pool (as seen in the Royal Princess where you get access to a pool). No ping pong tables to play - you could only do it at awkward timings, when many at sea. Instead, celebrity crammed in as many shops as they could, the shops were empty 90% of the time in the day (who want's to spend their vacation looking in a shop) and instead Celebrity could have used this space to have better entertainment. Overall, perhaps the entertainment would be better if you were expecting to pay more, yet compared to other cruise lines, this was a joke. Even when we sailed on the Century before, they had far superior entertainment, with comedians, magicians, guest speakers (such as astronomers) etc and so have no idea why on their flagship they would offer such dreadful guests - must be cutbacks. Food / Drinks - The Buffett was good but not as good as Princess Cruises on their Royal Princess (bearing in mind it's a similar ship) - warm, tasty, fresher food (than the restaurant) - best Pizza at sea. Liked how you can get free drinks via Nestle Vitality on the machines everywhere. Nice salad bar too in the buffet and lots of seating - never had an issue even at the busiest of times. Dining room - (Opus) - food was good, better than other cruise lines YET often some dishes were far too salty and sugary which rendered many inedible. A shame really. Often, many dishes were described much better than what was given - one notable example were the "strawberries and cream" which I would think were around 5 strawberries with cream to pour on them - what actually came up was more of a vanilla custard with a 1/4 of a strawberry cut and places as a garnish ontop! Premium restaurants plugged all the time, seemed like they wanted to keep grabbing more and more of your money. As soon as you got back on the ship "BOOK NOW BOOK NOW BEFORE THEY GO". Too many premium dining options, only saw them busy on the last night, many very quiet during the day so this again is such a waste of space. Drinks very expensive, hate the 18% service charge on everything - why don't they show the price on every printed item instead of adding it on after if you don't have a choice on it anyway? $9 + 18% for a Pina Collada, drinks packages always getting plugged too, yet we found it was not worth it as you'd have to drink lots. Some items ran out too on our 10 night trip - wholemeal bread and root beer - I wonder what else they ran out of? Cabin / Decor - Cabin was disappointing yet the balcony was really big. Cabin more like a camper van not a cruise ship. No walk in closet as seen in many other cruise lines. Bathroom big- but too big, I'd rather better wall closet access etc. Clean though as expected. Overal, I though the decor on this ship was cheap compared to the Royal Princess. The quality of the materials you could see they were choosing the cheaper ones - especially in the Opus dining restaurant where it seemed more like a large venue when they have for operate events in hotels. Lifts were very slow too. Service / Embarkation - Best embarkation we've come across and the service was great. The shore excursions were really expensive and they must be making a killing on their profit, much better if you plan before or just turn up and see what's around - all the places we went to had people selling tours at the port. OVERALL - it was "ok" nothing WOW. Much preferred other ships based on this size. Especially because the pool size was too small for the ship - sun loungers were placed too close to each other and the pool was cloudy and had dirt at the bottom. Indoor pool seemed silly especially as it was in the Med in the summer. Not enough outside space really what people want (most people would rather sit round the pool area to cool off, not lay on some hot grass). Basketball court was a joke (only half the size and smallest I've ever seen on any ship!) and the running track meant you had to run through the sun loungers - impossible on a sea day. Always plugging their drinks packages, expensive entertainment, even BINGO was $45!! Would not return. Read Less
Sail Date July 2015
Compared to other cruises, this was just average. The ship is very dark and feels cramped, the pool area is far too small and the loungers are packed so tightly together that there is no privacy. No chance of getting a sun bed on a sea ... Read More
Compared to other cruises, this was just average. The ship is very dark and feels cramped, the pool area is far too small and the loungers are packed so tightly together that there is no privacy. No chance of getting a sun bed on a sea day. Cabins are ok, we had 2 balcony cabins, 8255 and 8257 with the extra large balconies which I would recommend especially as we spent more time than usual on them due to the overcrowded outdoor deck areas. We found the furnishings a bit basic but the bathroom was the biggest we have had on a cruise ship. Cleanliness excellent. Entertainment was a let down. The aim of the ship was to get as much money out of passengers as possible and the constant sell sell sell attitude was annoying. They wanted you to pay extra for alternative evening entertainment so if you were intending on watching the main acts in the theatre, you would be disappointed at the lack of variety. For the 10 night cruise, the Celebrity performers only did 2 shows and I have to say that they were very good. The singers were the best we have seen on a cruise ship. Apart from 2 comedian/impressionist/singers, the other acts were just singers/musicians which are not entertaining enough to hold a theatre audience. The 2 comedians were scheduled straight after each other and on the 3rd day, they did a joint show so although they were quite entertaining, their acts became a bit tedious. Other entertainment ( a couple of games and dancing ) were carried out in the foyer or another small walkway area so was totally useless for the majority to see or interact. We ate in the main dining room, Opus, and mostly found the food too salty and of poor quality. The usual no action taken when guests arrived in shorts and t shirts prevailed. The buffet dinner looked good with a lot of variety but we didn't try it. Again, Celebrity tried to get extra money from the passengers with the many surcharge restaurants. Again, you were constantly bombarded with advertising to book these. Even after a day sightseeing, the usual welcome back was replaced by staff trying to sell these restaurants and handing out leaflets. Some good points, embarkation and disembarkation was efficient. The 2 ports we had to use tenders was carried out really well and we didn't have to wait at all. However, we didn't leave until most of the passengers had got off. The itinerary was good and varied. We had been to most places before so focused more on relaxing activities like finding a local beach. Our cruise on Royal Princess 2 years previously with a similar itinerary was far superior. Read Less
Sail Date July 2015
Having travelled on RCI Independence of the Seas 7 years ago, (which was fantastic) this was our second cruise and one which we were very excited about. However, from the moment we stepped on board I knew we had made a huge mistake. ... Read More
Having travelled on RCI Independence of the Seas 7 years ago, (which was fantastic) this was our second cruise and one which we were very excited about. However, from the moment we stepped on board I knew we had made a huge mistake. Where the RCI Indy had literally blown us away as we boarded, this ship totally lacked luster with its dark panelled walls, no bright central arena, just a dark central staircase with net curtains hanging down either side. Depressing. However, given our initial reaction we were pleasantly surprised by the cabin. We had opted for one that was assigned by Celebrity and were assigned 6301 at the aft of the ship, directly over the "Blu" restaurant. It was very nicely decorated with light wood units, a deeper than average balcony and a superb shower room. Absolutely no faults there at all. Sadly that was the best bit of the whole cruise. We ate in the Oceanview cafe for nearly every meal as my husband's feet had swelled badly and he could not wear shoes, so we were unable to use the Opus dining room as they enforce a dress code (which we fully applaud). The food was always cold - and I mean often stone cold. We did complain but they only expressed surprise and nothing changed. The plates are also cold, and the food stations illogically set out so people have to keep chopping around to make up the meal they would like, so its chaos when its busy. Also the loud screeching female singer they seem to have permanently as background music is truly dreadful. As for entertainment: the theatre shows were excellent, different every night and of a high standard. The other entertainment in bars was also good in the main, apart from the female rock/pop singer in the central area who was often off-key. Other than that, there is none. Therefore, its a boring ship. High price shops, high price photos ($25 per copy), extortionate cover charges for speciality restaurants ($45 per head) which were usually empty. Beware of staff dressed as waiters coming to talk to you while you eat in the Ocean cafe, or drink in a bar, as after a few minutes they then launch into the sales pitch for a particular restaurant. This ship is ideal for those who wish to sunbathe by day and drink by night. There is no decent dance floor and no fun activities like mini-golf such as on RCI. The indoor pool closes 2 hours BEFORE the outdoor one. The library is poorly stocked and not quiet at all, totally open to the sounds from the rock singer below. As for the lawn on the top deck, this is a total waste of space, offering cabanas for the few who wish to pay $145 for the pleasure of sitting on a wicker chair/sunbed under a piece of canvas on a sea day. Its a bargain (not) at just $95 for a port day! And the port excursions are expensive, you can do better deals on shore locally. Celebrity seem to be about taking you to ports where you will need to take the excursions to enjoy it, two of which are Athens and Naples. At Athens you are left to walk approximately 1.5 miles to the town via a very busy highway. As for Naples, its dirty and not worth the visit, so take a boat from the port quayside to Capri for the day. The best place was Rhodes, followed by Mykonos. Santorini was OK, but with 2 huge cruise ships in port together, and the only was in was by tender and then cable car (unless you want to walk up 500 steps behind a poor overworked donkey) the place was heaving. The shops on board are expensive, "named" brand merchants, and only one that sold just a very few ordinary items that might be of need such as toiletries. There are various bazaar sales, but they are the same tourist items that you just saw in your last port, and not at the same price. All in all, this ship is about taking money off you as much as it can. On the plus side, the staff are all absolutely delightful, very polite and friendly. However, we will definitely not book with Celebrity again and return to normal prices and some fun on RCI. Read Less
Sail Date May 2015
Balcony; was one of the best we have had. Toilet had plenty of room and a shower with a door was an improvement. The shower itself was also powerful and different to what we have become accustomed. The actual balcony area was very small ... Read More
Balcony; was one of the best we have had. Toilet had plenty of room and a shower with a door was an improvement. The shower itself was also powerful and different to what we have become accustomed. The actual balcony area was very small and could just about seat 2 and was the poorest we have experienced, Entertainment; on the whole was very average but Mike Walker was an very good. The show times at 7 and 9 did not suit many and certainly was difficult if you were on late dining. The main area was the very crowded Centrum with limited room and seating. There was not much else going on elsewhere and the Sky was generally a karaoke free for all most nights, nothing organised as such. Dining, after 2 nights we gave up and never went again, It took 30 minutes to get a menu the first night and 70 minutes to get the main course. The second night was nearly just as bad. We gave up after that. Prices and Gratuities; When we saw the prices for drinks and water we opted for the Premium Package. Water was £4.30 a litre and a G&T $9.90. A draught beer was classed as Premium Package or you have to pay well over the odds. Gratuities were a staggering 18% and also $12 each was added to the account each day. Pool Area was well maintained and towels were constantly being removed. The bar service was poor and it was a case of helping yourself. Public Rooms; well maintained and toilets were very clean and generally excellent. A good touch was the personal individual hand towels. Account; on 3 occasions we had to ring Reception and complain about charges that should not have been added. On one occasion we had to ring again and chase a credit despite being assured it would be dealt with the first time. Cafe Coffee Shop; had lovely staff and nice snacks but that service was the exception. We have cruised with RCI, NCL, P&O and all have their positives. There appeared to be a class system and many no-go public areas and restaurants and yet we booked an fairly expensive balcony cabin. We did complain to Celebrity and had a bland reply after some 3 weeks. They pointed out that it is normal to tip in the USA up 15% and up to 25% in New York. This was a Mediterranean cruise and we do tip but object to pre-tipping on the assumption we will get good service. In the case it was poor service on the whole. Do not think we will be tempted again Read Less
Sail Date May 2015
This is the first time we have cruised with Celebrity and not sure if we would sail with them again. The embarkation process was fabulous, no delay, straight on board. Cabin availability was announced about an hour after we boarded. ... Read More
This is the first time we have cruised with Celebrity and not sure if we would sail with them again. The embarkation process was fabulous, no delay, straight on board. Cabin availability was announced about an hour after we boarded. We arrived at Civitavecchia by train, like many others, and was disappointed there was no shuttle bus from the station supplied by the ship which was about a 5 - 10 mins drive but a 25- 30 min walk with cases. There was a bus from the station to the port shuttle (cost involved). We enjoyed every port of call, but found the shore excursions were far more expensive than they needed to be. We did book 3 excursions with Celebrity (Santorini, Istanbul and Athens) as we had been given on board credit, which covered some of the cost. We were generally satisfied with these, however we found the guide on the Santorini tour a little abrupt and full of his own self importance. We booked with a private tour operator for Naples (we had been handed a leaflet whilst in port at Mykonos) and did virtually the same tour as Celebrity was offering for US$365 and paid 65 euro (+ about 12 euro for entry to Pompeii) with this company. They had 3 coaches of people from this port mostly from our ship). The tour was fantastic and visited Sorrento, Amalfi Coast, Positano and Pompeii. The guide was lighthearted, and knowledgeable. The production shows were very good however as for the music around the rest of the ship it was very loud and repetitive. We would have liked an area with quiet live music where you could sit and have a drink and chat with fellow guests without having to shout for example a piano bar. The ship did offer Ballroom Dancing Lessons as an activity, which were very well done, apart from the fact that there was no room to move in the Grand Foyer where it was held. This is the main dance area and the floor space is very small. A big disappointment for such a large ship. There was a dance floor in the Sky Bar for late night discos but once again not geared for ballroom dancers. We had cause to put a feedback form in regarding one of the ships hosts. He was the DJ and only knew how to play music on a lap top but had no idea how to interact with his audience. The response we got on a telephone message on our cabin phone was that he was quite new and was still learning. We understand people have to learn but should have at least some personality to start with which was missing. Why is he allowed to host solo whilst he is still learning? We had set dining room Opus at 6.30 (first sitting). Quality of food was average, some dishes were very good, others were undercooked to our liking especially the meat coming up rare even though we asked for medium, on more than one occasion. The wait staff were very efficient and friendly. The food in the Ocean View Buffet was also of average quality however on a positive note there were two stations for each type of food, which alleviated crowding. The cabin (balcony level 8) was a nice size, very clean but lacking in storage space as the wardrobe would have benefitted from some shelving for shorts, etc. The cabin staff were very pleasant however we were quite surprised when we were asked by the cabin steward why we had removed the automatic tipping. What happened to privacy. When we queried this with guest relations they stated they were entitled to know as it affected their income. Surely they could be told how many people were/were not, rather than particular names. We always remove automatic tipping and tip the people we receive good service from, which is what we did on this cruise. Read Less
Sail Date May 2015
Our arrival through the docks all was fine until we entered the huge tent and were asked to complete forms to say we weren't unwell and hadn't been unwell recently. It seemed ridiculous to ask such questions at that point and ... Read More
Our arrival through the docks all was fine until we entered the huge tent and were asked to complete forms to say we weren't unwell and hadn't been unwell recently. It seemed ridiculous to ask such questions at that point and doubtful anyone would admit they were unwell. There wasn't anywhere to rest or sit and do this and no pens provided either. Once inside the tent it was like Bedlam, the noise level was crazy and you had to shout. We found a desk and were asked for Credit Cards and to sign that everything onboard would go on there, then given a card for the room and to use every time you got on or off the ship. At this point we were asked for our passports and they were confiscated, when we asked for a reason why we were not answered! Celebrity Reflection is a very impressive ship, great to look at from the outside and inside just gets better and better. Our Stateroom with balcony was very nice, the bed super, lots of storage and we thought that it was very well thought out. The bathroom was very nice with plenty of room and it was always spotless when we came back, whatever time it was. The room was always tidy, with lovely touches of towels in comical shapes that did make us laugh. The whole ship was beautifully decorated and it took sometime to find all the various floors with library etc. The lifts in the middle of the ship were great and allowed you to see a lot, up and down and especially when there was a performance below, it meant you had a chance of seeing what was going on. The food started out really well and the waiters were wonderful, friendly and helpful, informative very likeable. We went to the shows and they improved as the nights went by but left to our own devices we would not have attended every night if we hadn't been with friends who wanted to go every night. The shops were full of expensive things and when they had a sale it was a bit of a 'jumble sale', three deep and hard to join! The swimming pools were great, especially the inside one which seemed quieter - the outside one was great early in the morning when you could get into a hot tub after. There were plenty of places to go to get away from the hustle or noise of music or 'entertainment' if you wanted too. Big pods, or tent type beds which looked good but were in fact quite uncomfortable once you managed to get in! The grassy area was very impressive and we came across it when it was being watered early one morning. Sadly we never managed to sit in this area with the lovely comfy looking sofas - they were always reserved even though most of them were empty every time we walked past! There seemed to be classes for painting etc but the classes were small (about 8) so they too were always booked. There were wine tasting events but they were extra (we didn't enquire how much) having experienced the prices of wine in the dining room we realised it was too steep for our pockets! $70 for a fairly ordinary bottle of wine! We quickly realised that the extras were extremely expensive and had we known that beforehand I doubt we would have left home. $5.50 for a bottle of water soon adds up and we stopped at two. Wifi was not free and again extremely expensive, I heard several people complain about this, in fact we heard a lot of people complain about a lot of things. The shore excursions were very expensive though we did do one and it was well organised and enjoyable, a bit fast but she had a lot to get through and she was very good, informative and knowledgable and very likeable. Because of the expense we decided to do Istanbul on our own! Unfortunately it was a holiday weekend, we arrived a day later than we should (I was told there was a riot the day before, not sure this was true) and everywhere was teeming with people. We discovered that if you don't pay for a tour you are basically 'left adrift' and we discovered that when we got off the ship the distance they said we needed to walk was much much further and then we had to walk back on ourselves, so twice the distance in fact. There was a bus which the captain said was for those who had mobility problems - as we walked along we were stopped by security because another ship had just docked and they were tying up the ropes. More and more people were alighting from the ship and the crowd got larger and larger, with one little shuttle bus arriving and thronged by a mob. A poor lady with a stick didn't stand a chance! It went back three times before she managed to push herself forward and get on. The organisation for those who did not take the tour was 'dire'! We were disgusted and it happened at other ports too. The distance in Athens was even worse and after taking a Taxi (20 euros) which got us to the Acropolis early which we planned, our return cost 60 cents on the Metro and Train and then we had a horrendous walk of at least two miles in the heat to get back on the dock. We discovered on our return that there had been a shuttle bus but only a few people seemed to know about it. Our conclusion was that the organisation for those not on the tours was inefficient with scant information given. We were also surprised as were other people we spoke to that our passports were confiscated on our arrival - we needed identification to prove our ages when we bought tickets for the Acropolis and had to pay full price because we didn't have our passports with ID. We loved Mykonos but I realise that apart from the fact it's a lovely place with great shops and much to see that is lovely, it was the easiest place to access - we had a shuttle bus close to town which was a short walk. We also discovered a man who was selling tours at a third of the cost on board the ship and decided to do the Amalfi coast and Pompeii with him - it was our best decision yet and a very good tour. I suppose I would have to say that although parts of the trip were enjoyable we both agreed, never again. For us there were too many 'hidden costs' which we haven't experienced before - we have been to the Caribbean and with Celebrity 10 years ago and it was much much more fun and more inclusive without the hidden extras! This ship seems to be more about the appearance and we found a huge amount of 'congratulating themselves on how good they thought they were' but in fact we heard quite the opposite from almost everyone we spoke to and they had similar experiences to us. 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Sail Date April 2015
This is our 2nd time w/ Celebrity Reflection in 6 mo., & we downgraded our overall ratings for the following reasons: 1. Handicap room is not safe for the handicapped passengers. My husband had a wonderful exp. w/ Royal Carribean ... Read More
This is our 2nd time w/ Celebrity Reflection in 6 mo., & we downgraded our overall ratings for the following reasons: 1. Handicap room is not safe for the handicapped passengers. My husband had a wonderful exp. w/ Royal Carribean Freedom of the Sea's handicap room. Its thoughoutful design & spaciousness won him over, thus he insisted on choosing the Celebrity's handicap room. What a disappointment that was! First all, there's a design flaw. Instead of the drainage all around the shower area like the RC, there was a rectangle drainage at the corner. Depending how we docked at a particular port, our entire bathroom was flooded. At one time, we had 10 towels on the soaking floor. This created two health hazard: 1) possible trip & fall, & 2) mildew triggered asthma problems. Fortunately for my husband, I moved all the towels at night to make sure his safety. Unfortunately to me, a healthy athletic, I slipped. While I was trying to hold on to the wall, I bent my wrist inward & hurt for a few days. However, the pressing issue is what if my husband splipped & fell. Can Celebrity afford such contingency injury b/c of poor safety design? As you can imagine, the flooding issue may cause the mildew problem. One time my husband was on the other side of the boat & walking by two handicapped room during the cleaning, he said the strong smell almost unbearable. As soon as we were on the boat the 1st day, we addressed the issue to the supervisor. Boy, did they try! Before we knew it, a half of our vacation was gone & the smell was still there. My husband begged for a regular room b/c he couldn't breathe, but the room were all occupied. The worst of all was we couldn't have a direct talk w/ a designated person. The person my husband was referred to played the phone tags w/ us in 3 days. The officer who came over 11:30 pm at our room to see the flood situation promised us he would take care of the issue, but we never heard back from him. Until I spot the dirty toilet brush, did we get sone relief from the mildew smell. Otherwise, our vacation would have been ruined just by those 2 issues. 2. Smoking As soon as we were on board the first day, we smelt the smoking from our neighbor cabin. We talked to the supervisor. She said to let her know next time, which happened to be the next day. She & one crew member witnessed the guest's smoking w/ a cigarette between his fingers. She said it's against the Celebrity's policy to smoke on balcony & promised us she would take care of it immediately. Maybe she did; however, the last night before our returning to Rome, the smoking was back again. Instead of enjoying the sound of ocean waves, we shut our balcony door tight to protect our lungs. 3. International sales call I received an international sales call from one of the tours we booked through the Celebrity. Seemed there's a local manufacture presentation scheduled at the end of each group tour. One of them was carpet making in Turkey. I had to say they were aggressive of selling their merchandise to you, but what made me furious was Celebrity may have passed our personal information to them. When I picked up the phone the other day, the first thing the man said, "This is John. Did you enjoy your tour at our carpet place in Turkey?" I never even gave the my name, much less my cell phone. How did they get my information? I'm doubtful I will sign up any more group tours w/ Celebrity arrangement unless Celebrity can safeguard our personal data. 4. Blue restaurant & Oceanview cafe The quality of Blue had definitely gone down. There were sand in my spinach salad, & the meat was dry, so we ate either in specialty restaurants or to the Oceanview for our dinner. W/ so many international crew members, one would think someone can give an honest opinion about the food representing his/her country's cuisine. If the label says, "Fried Rice", in a Chinese station, it'd better have some evidence of shredded eggs in there, but there was none. The sushi station did not have any eel rolls, whereas RC did. If Celebrity claims to provide a better experience than the RC, please show us some evidence. Read Less
Sail Date April 2015
Celebrity Reflection Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 3.8
Public Rooms 4.0 4.6
Fitness Recreation 5.0 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.7
Enrichment 4.0 3.6
Service 5.0 4.5
Value For Money 5.0 4.1
Rates 4.0 4.1

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