Sail Date: February 2018
This was a great cruise overall. The weather was perfect and the ports were very nice. Our steward Imade was great as was our head waiter Clive. He was very personable and joked around with us at our table daily. The rooms were ... Read More
This was a great cruise overall. The weather was perfect and the ports were very nice. Our steward Imade was great as was our head waiter Clive. He was very personable and joked around with us at our table daily. The rooms were adequate and my wife loved the perks of the Spa room which included extra cloud 9 robes and unlimited access to the Steam rooms and thalassic pool. We had the superbowl party on the boat which was a great experience! Food was pretty good overall, there were a few things I wasn't a fan of but the good thing is that if I didnt like the dish the wait staff was more than happy to replace it with something that was delicious! Overall we really loved the boat and can't wait to go again! My wife did the swimming with dolphins in Cabo and she said it was the experience of her life. I did scuba diving in Cabo and it was also great. We booked both through Carnival and it was a very great experience. Read Less
1 Helpful Vote
Sail Date: February 2018
Carnival's web site, both before and after our cruise stated that parking was $17 a day at Long Beach, CA. However, parking was $19 a day. For long cruises, this could impact your choice of transportation. It should take less time to ... Read More
Carnival's web site, both before and after our cruise stated that parking was $17 a day at Long Beach, CA. However, parking was $19 a day. For long cruises, this could impact your choice of transportation. It should take less time to update a web site than to update signage and automation at the parking structure. In addition, we arrived early, and could only find parking on the top floor of the parking structure. We did not see any other reasonable options for parking. Good luck. We cruised on the Carnival splendor. The decor was the worst of any ship on any line that we have ever experienced. Decks 3 and 4 have no access from one end of the ship to the other, so one is far too frequently going to the other end of the ship to use just the right elevator to reach your destination. The only good ship's map was in the Carnival Hub app on my iPhone. We never found a single good printed map. However, if your iPhone is set to the wrong time zone, the Hub app will give you the wrong time of day while claiming to be a good reference for the time -- beware. Entertainment was good (with nice costumes for the ladies) provided that you liked music from the 80's -- each and every show had music from the 80's. Food was good, and our wait staff in the main dining room was superb (especially Stanislava from Bulgaria). For a ship with over 3,000 passengers, embarkation and disembarkation was well done. The cruise director, MarQ, did a great job of setting up and handling disembarkation, so we knew progress and could remain comfortably seated until we could get off Read Less
Sail Date: January 2018
Just not for seniors! Bars are late and excessively loud, too much smoke in the casino, bands not good - the whole experience was not our cup of tea. We have traveled a lot and this is the first time on Carnival and it will be our ... Read More
Just not for seniors! Bars are late and excessively loud, too much smoke in the casino, bands not good - the whole experience was not our cup of tea. We have traveled a lot and this is the first time on Carnival and it will be our last.......... The big show was awful....no one on pitch, cheesy themes! Only one band was good - Free at Mightnight and they didn't play enough around the ship. The staff in the dining room and our cabin steward were wonderful but the rest of the staff we found to be indifferent and at times rude. Food was good but too sa]ty for some of us. Wait staff in the brunch area on sea days need training....... we sat there for over 10 minutes before we got service and even at that we had to ask for it........ overall, the waitstaff needs better training if they are going to be in that area. And it was obviously that the big boss was not respected....he asked the waiters to do something in a very nasty tone and the looks on their faces said everything you needed to know - he is just a big bully! We subscribed to the spa only to find that the water was never warm inspire of talking to management and the heated chairs were lukewarm, again talking to staff. They were just vey indifferent. And getting on and off the ship was a ZOO! It was so disorganized! Not a good example of what good and true cruising can be. Read Less
Sail Date: January 2018
We decided to book a cruise, and a couple of our adult children and their children joined in. We have cruised on Carnival many times, and always tell everyone what a great time we have, how we enjoy the service, the food and most ... Read More
We decided to book a cruise, and a couple of our adult children and their children joined in. We have cruised on Carnival many times, and always tell everyone what a great time we have, how we enjoy the service, the food and most importantly the fun! Unfortunately, this cruise disappointed. There were a few major issues: FTTF - we paid for it, and we did get on the ship smoothly but not quickly, there was some issue with getting people off the ship before we could board. Our bags showed up in the late afternoon, so no benefit there. One of our group didn't get FTTF and they waited hours to get on the ship past their appointed time. The hallways to the staterooms all had signs saying the rooms weren't ready. We went in anyway and our room was ready, but it deterred a lot of the FTTF people from going to their rooms. Disembarkation was smooth, but we self-disembarked. Dinner service was deplorable. Our table regularly waited for our dinner while others were eating dessert. We could see our domed plates sitting on the side tables, but they weren't being delivered. The effect of this - cold food. At its best warm food. On one night we had just been given our dessert when it was announced in the dining room that it was time to clear out for the next sitting. We gave them the benefit of the doubt for the first few days, then finally spoke to the maitre'd. He got things sorted out and it seemed to be smoother after that. Our last night our food was served on time and hot! I personally thought the food, although cool, was good. The steaks were delicious and cooked properly most of the time. The serving sizes were a bit hit and miss. The men often felt theirs were too small. Thought the server could have warned them to order extra. I thought the buffet selection was limited at lunch time, but we really only wanted a salad to counteract the larger dinners. The staff clearing tables etc at the buffet area were very friendly. Our cabin was very clean and exactly what we expected. Our only issue was having to argue with the room stewardess about getting a laundry bag. She insisted she had given us 3, we explained we had 1...after 5 minutes she gave us the bags. They're only paper...not sure what the problem was. There was lots going on, but the Fun Times reported wrong information a few times, which was distressing to some. All the usual antics going on to keep us entertained, but didn't like that they kept choosing the same people for contests etc. 3000 to choose from, didn't expect to see the same faces contest after contest, show after show. Bartenders. Fantastic! Learned our names and our drinks. They were the clear service winners on the cruise. We didn't do much on the shore days. We did a short private excursion at Mazatlan, the snorkelling disappointing. Save your money for when you go to the Caribbean :) We had a 6 year old with us. We couldn't keep her out of the Carnival Kids camp. She enjoyed every moment of it. Felt like we hardly saw her! As soon as dinner was over, she was asking to go back haha. That was a great help for her mom, who got to enjoy some mom time. Something that might help people with kids...remember to ask your server to have fruit or veggies or something at the dinner table when you get there every night. Otherwise little people sit for too long with nothing to eat, which makes for crabby little people. I think every staff member on the ship knew her name, and always said hello or stopped for a little chat. It was very cool for her. I'll definitely give Carnival another try since this was not our typical experience. We like the casual fun atmosphere. Get out there and have fun! Watch the contests, play trivia, sing a song. You might surprise yourself and like it! Read Less
1 Helpful Vote
Sail Date: January 2018
We took this particular cruise because of "extra" entertainment shows offered through the travel agent we booked through. That part was fabulous! We paid extra for a balcony mid ship room 6363. Not a great room to pay extra ... Read More
We took this particular cruise because of "extra" entertainment shows offered through the travel agent we booked through. That part was fabulous! We paid extra for a balcony mid ship room 6363. Not a great room to pay extra for. Turns out, it's exactly above the casino lounge on 5. Since this was a cruise to Mexico, it made sense that the entertainment there most nights was of the Salsa/Mariachi type music. Unfortunately, since we were right above it, the entertainment was piped live into our cabin every night until Midnight. Fortunately, both my husband and I find the sea magical when trying to sleep and were able to dose off without much effort. But light sleepers or people just wanting a little peace and quiet should stay away from this cabin. Having said that, the cabin was very comfortable, clean and easy to get anywhere from there. We signed up for the Meet and Mingle with the Carnival crew and other cruise critic guests. No one from Carnival showed up except the staff that brought us some snacks to enjoy and then left after telling us these refreshments were for us. I understand that this is a new function to Carnival, but I don't think they understand how much we were looking forward to meeting at least part of the Senior crew. All crew/staff on board was extremely kind and seemed well versed in saying sorry. If the right occasion should arise in the future I would go on Carnival again, but most likely will go back to my two tried and true cruise lines, Norwegian and Holland America. Read Less
1 Helpful Vote
Sail Date: January 2018
I chose this cruise as I'd never been to Mexico before and thought this would be a great way to see a little of the country. Embarkation: I was able to take my suitcase on with me but the boarding process was slow and all passengers ... Read More
I chose this cruise as I'd never been to Mexico before and thought this would be a great way to see a little of the country. Embarkation: I was able to take my suitcase on with me but the boarding process was slow and all passengers were herded into a large area where we waited for our boarding numbers to be called. There was then a very long walk and wait to board the ship. Ship information: Decor like all Carnival ships is totally outrageous- fried eggs on the ceiling in the main dining room and pink donuts in the design everywhere. There was a fire in the engine room on the first night that was contained and we were kept updated on this. The ship appeared a lot older than its 10 years of age and the layout was very confusing having to go up and downstairs to get to areas on the same level (levels 3 and 4). The Serenity area is not as nice as on other Carnival ships - it’s situated at the front of the boat, is looking a little tired and run down. I understand that the ship will be going through a refurb before its Australian season in 2019. Great to see assistant dogs onboard. Cabin: Inside cabin 8369 - Room wasn’t totally clean when I arrived - dirty ear cleaner and lolly wrapper on the floor and mirrors were smeared. Room was kept clean afterwards but only cleaned once per day. Bed was uncomfortable and my neck and back were sore on waking. The room was also quite noisy. You could hear passengers and room stewards in the hallways. Vacuum cleaners going in the corridors at 8:30 in the morning on several occasions. Service: Service was mixed- some areas like the casino staff were excellent- some bar areas and in the main dining room service was indifferent. In the main dining room service was very slow and orders had to be repeated. I had anytime dining. The ships captain wasn’t very visible and didn’t provide many updates- eg when we were late leaving port in Peurto Vallarta. The photographers were great in that they left you alone if you weren’t interested but the photos I had posed for were of poor quality. Very long wait in coffee shop in the mornings and only 1 barrister on duty. On port days coffee shop was closed between 11 – 3. Dining: Food in the buffet was very average. A lot of the savoury food was sweetened with sugar - not suited to my palate. The main dining room was hit and miss. I had a couple of nice meals there but also some very average ones. Bars: I didn’t like that they didn’t use fresh ingredients in the cocktails- only pre-mix. The Mojito bar didn’t have mint on the first night. Entertainment: I didn’t attend any of the production shows however I loved entertainers and the music they played in the public areas. Disembarkation: Again there were very long queues. As I had an early flight, I took off my own bags. Read Less
1 Helpful Vote
Sail Date: January 2018
I have been on this cruise once before and I enjoyed it the first time. I still very much enjoyed it this time as well. There were only a couple of little things that I could say were a bit of cons. One was that the boarding and unboarding ... Read More
I have been on this cruise once before and I enjoyed it the first time. I still very much enjoyed it this time as well. There were only a couple of little things that I could say were a bit of cons. One was that the boarding and unboarding took a bit long but I did appreciate the fact there was places to sit. The second thing was the muster drill. There have been other cruises I've been on where instead of doing an outside muster drill they do an inside one where you can at least sit down while the late people come strolling in with their alcoholic beverages and ice cream. But other then those small cons the dining options were great, the entertainment was fun, and everything else went pretty smoothly. I definitely have to give a shout out to some of the amazing staff. MarQ was an awesome cruise director and personally my favorite one out of all the cruises I've been on. Bernie, Eugene, and Jamar did an awesome job waiting on us at dinner time and Bernie was the life of the party when it came to showtimes in the dining room. Margaret our room stewardess was very nice and tried so hard to help us with our TV problem. The staff at the help desk gave us $50 off of our drink tab because of not being able to use our TV most of the time. And DJ Zen was an awesome DJ spinning out fun tunes till very late at night. Also I gotta say I enjoyed the time in Cabo and Mazatlan and enjoyed our land and sea excursion in Mazatlan but in Puerto Vallarta I did get a little miffed at the Cheeky Monkey restraunt. We waited for 45 minutes for nachos and a crab enchilada (both which weren't even that good) and then they told us they couldn't take visa when it clearly states on one of the signs when you walk in that they accept visa. Eventually everything was sorted but it had been an hour and that had kinda dampened our mood a bit to have to go through all of that. Another thing about the cruise I liked was our balcony cabin. Usually my mom, dad and I share a inside cabin but I can't climb up to the bunk bed so we always lay a mattress down on the floor where my mom and dad have to step over me to go to the bathroom in the night. This time with the balcony cabin they had a couch that turned into a bed, not the most comfortable place to sleep but still way better than the floor. All in all I can definitely say I had a good experience and I will be sailing the Carnival line again. Read Less
1 Helpful Vote
Sail Date: January 2018
This cruise replaced my cruise out of San Juan that was canceled due to the hurricanes. I am a 74 y.o. female, frequent cruiser, traveling alone. I was very disappointed in the food and the service in the dining room and on the Lido ... Read More
This cruise replaced my cruise out of San Juan that was canceled due to the hurricanes. I am a 74 y.o. female, frequent cruiser, traveling alone. I was very disappointed in the food and the service in the dining room and on the Lido deck. Food was served cold, small portions, tables not clean on the Lido deck buffets, and I had a couple of waiters in the dining room that forced another table mate to rely on the maitre 'd to resolve her problems. I had a comment made to me when I ordered 2 entrees because they were very small. My crab cake the last night as an appetizer was about the size of silver dollar and was served on cole slaw!! It looked burned. I actually told several first time cruisers not to rate Carnival on the basis of this ship. Carnival usually has excellent service and sufficient amounts of food, buffet tables are clean, etc. Anika, the assistant waiter, worked her butt off; she carried the heavy trays of food and made sure we had water and bread. My room steward also was first class. Read Less
3 Helpful Votes
Sail Date: January 2018
I am an experienced cruiser, I have been on about 6 or 7 cruises and this one was the best in terms of food, service and overall fun. We paid the upcharge to eat at the steakhouse and it was worth every penny, as good as any steakhouse you ... Read More
I am an experienced cruiser, I have been on about 6 or 7 cruises and this one was the best in terms of food, service and overall fun. We paid the upcharge to eat at the steakhouse and it was worth every penny, as good as any steakhouse you would find in any city, great service and good wine list. There were many activities on board so you were never bored. The food in the main dining room was very good and the portions were large as well. Kudos to the executive chef because I enjoy a fresh salad and the salad was indeed fresh every night. The cabin steward kept the room very clean as well. Room service was prompt. Honestly I may sound like I work for Carnival because I keep raving about it, but the truth is everything really was great. I guess if I had any complaints and they were minor was the breakfast buffet was lacking in terms of flavor, selection, and restocking. The main entertainment in the showroom was ok in terms of dancing, the singing was terrible, and IMHO the shows were ok, not great, not bad. The cruise directors assistances Miriam, Veronica, and Llama were fantastic! I would recommend this cruise!! Read Less
Carnival Splendor Ratings
Category Editor Member
Cabins 3.0 4.4
Dining 3.0 3.8
Entertainment 4.0 3.6
Public Rooms 3.0 4.0
Fitness Recreation 5.0 3.9
Family 5.0 3.9
Shore Excursion 3.0 3.7
Enrichment 1.0 3.2
Service 3.0 4.2
Value For Money 4.0 4.0
Rates 3.0 4.2

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